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Business Profile

Solar Energy Contractors

Freedom Forever, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Freedom Forever, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,388 total complaints in the last 3 years.
    • 393 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/2019 installed solar with promise of at least 10% overage in production. Solar system has not worked correctly in the subsequent years. Each true up bill is between $2600/3950. System does not work, is not functioning as promised and company refuses to repair or rectify the situation. Company will not return calls or emails. I wish to sue this company for fraud. In no world should electricity for a house of 3, no central AC or pool or other large electricity user, cost in excess of $550 a month plus cost of panels at $200/month. I need this no working system removed.

      Business Response

      Date: 02/14/2025

      Dear ******** Family,

      Thank you for bringing your concerns to our attention at Freedom Forever. We understand your frustration regarding your system's production and functionality, and we want to assure you that we are here to help.

      We have assigned a dedicated point of contact to address your system's production concerns. They reached out to you on February 11th, 12th, and 14th, 2025, to reassure you that we are actively looking into your concerns. They will attempt to reach you again on February 18th, 2025, to further address your concerns.

      After reviewing your project, we confirmed that a System Performance Claims Request was completed for your system in 2023, covering each year from 2019 to 2023. We found that your system did not meet the Production Guarantee outlined in your contract, and as a result, we compensated you for the difference as specified in the agreement.

      Additionally, we completed a service visit on January 19th, 2023, and an add-on system was installed at no additional cost to you, following the results of the System Performance Claims Request. This was done to ensure your system meets the Production Guarantee year over year.

      It is also important to note that Freedom Forever does not guarantee savings. We do however guarantee production, and your contract comes equipped with a production guarantee through which you were compensated and provided additional equipment.

      If you need any assistance before the scheduled follow-up, please do not hesitate to reach out. We are here to support you every step of the way.

      Thank you for your patience and understanding during this time.

      Best regards,
      Freedom Forever

    • Initial Complaint

      Date:02/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to haI need to have work done on my solar system soon, including the exterior of my house. I have been trying to contact the company to schedule this work, but all they do is take my information and say that someone from the customer service team will get back to me. I have been trying to reach them for over a week, and no one has responded. They told me it could take 30 to 60 days to get back to me, which is an unreasonable amount of time. We were informed that they pride themselves on customer service, but my experience has been anything but good. I urgently need to speak with someone to schedule the work on my house, but at this rate, I feel it may never happen. We are extremely frustrated and stuck.

      Business Response

      Date: 02/12/2025

      Dear  ******* family

      Thank you for reaching out to Freedom Forever and bringing your concerns to our attention. We deeply regret the frustration youve experienced in trying to schedule the necessary work on your solar system and exterior repairs. We understand how important it is to have these issues resolved promptly.

      To address this, we have assigned you a dedicated point of contact who spoke with you on February 11th and confirmed a removal date for February 24th. Additionally, a follow-up has been scheduled for February 25th to ensure all your needs were met.

      We truly appreciate your patience as we work to resolve this matter please do not hesitate to reach out to your point of contact should you have any questions.

      Best regards,
      Freedom Forever

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home with solar on the home. I was told by my realtor the solar transfer has gone through. I am a first time home buyer and as many know the process is stressful and confusing. I signed to have the solar from the sellers transferred into my name. I thought all was good. I tried to call the company, freedom forever, to gain access to the app, as I didnt realize there was an app until someone told me about it when I mentioned I thought maybe the panels werent working as good as they used to. Come to find out I am not the owner, and when I tried to send info that I am, they said because I was past the 90 days that the transfer could not take place. The previous owners never disclosed any information to me regarding the contract they had signed, I didnt even know freedom forevers name, I had the call around to figure out who I was even supposed to contact. While I know I was late to call the company, I had no reason to call, as it appeared based off my electric bills it had been working and I thought I was the owner. I have been trying to work with getting the solar into my name, but they said now the warranty is voided even if I do get it transferred into my name, which it still isnt. A 25 year warranty voided on a new system for no fault of my own. And the previous owners have complete access. *** filed a complaint with the attorney general and have an appointment with a lawyer next week. This is absolutely no way to conduct a business. I am the owner. Im paying on a loan to an account I have no access to.

      Business Response

      Date: 02/07/2025

      Hello ******** Family,

      Thank you for bringing your concerns to our attention here at Freedom Forever. We understand how frustrating it must be that the solar warranty transfer wasnt completed when you purchased your home. To ensure you receive the support you need, we have assigned you a dedicated point of contact.

      We see that you spoke with your point of contact on February 5, 2025. During that conversation, your concerns were heard, and your point of contact assured you they would look further into your claim to determine a path to resolution. Your next scheduled follow-up with your point of contact is on February 10, 2025. We look forward to connecting with you then.

      In the meantime, if you have any questions or concerns, please dont hesitate to reach out. We are here to assist you every step of the way.
      Best regards,
      The Freedom Forever Team

      Customer Answer

      Date: 02/07/2025

      I have been emailing freedom daily for updates as I know the previous owners did reach out. As of now I have not heard back in 3 days and still am not considered the owner of the panels. I also do not accept the response you gave to the previous home owners that because they did not disclose the contract information to me, which they were required to do based off what you write them, that the 25 year warranty is now void. I have requested information on how this can be resolved so that the warranty is still in place. If you stand behind your work and the quality of your work then you should have no problem putting the warranty into my name for the remaining 21 years. I have offered to have the equipment inspected, which I am doing through a third party. Based off the reviews and complaints it seems you will do anything to get out of following through on a warranty. It seems that you do not stand behind the quality of your work. The lack of warranty transfer was not the fault of mine. 

      Business Response

      Date: 02/13/2025

      Dear ******** Family,


      Thank you for your response. Your point of contact spoke with you on February 5, 2025, and took the time to hear your concerns. During that conversation, you mentioned having supporting documentation for your claim, and they requested that you provide this information for further review.

      A follow-up was scheduled for February 10, 2025. When they attempted to reach you on that date, you were unavailable, but they left a detailed message confirming receipt of your ownership documents. They also informed you that they would be collaborating with the team regarding your concerns and following up with you on February 13, 2025.

      We are pleased to see that you spoke with your point of contact on February 13, 2025. During this conversation you were informed that we would be moving forward with the warranty transfer. We are preparing the necessary documents to initiate this process and you will receive them once they have been finalized. 

      We truly appreciate your patience during this time. If you need to speak with your point of contact in the meantime, please dont hesitate to reach out. We are here to assist you every step of the way.
      Best regards,
      Freedom Forever

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar company committing fraud I have a loan for solar I never even had installed i I have proof of it and cancellation yet they still told the loan company to pay them and denied my cancellation and I never got solar now stuck with a loan for something I dont have. I havent talked to solar company in over a year and then now in 2025 they are lying to loan company to keep money and keep me stuck with loan. I will be filing a law suit.

      Business Response

      Date: 02/07/2025

      Hello ******-****** Family,

      Thank you for bringing your concerns to our attention at Freedom Forever. We understand your frustration regarding your cancellation request, and we want to assure you that we are here to help.

      We have assigned a dedicated point of contact to address your concerns. They spoke with you on February 7th, 2025, to reassure you that we are diligently working to resolve this cancellation issue. During your conversation you confirmed that email follow-ups would be acceptable. Your point of contact will email you on February 14th, 2025, to provide an update regarding your cancelation request.

      If you need any assistance before the scheduled follow-up, please do not hesitate to reach out. We are here to support you every step of the way.

      Thank you for your patience and understanding during this time.


      Best Regards,
      Freedom Forever

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I left this company June 20th of 2024. I had a ****** dollar LOC (credit limit) that I could use to advance my **** for money and this would be clawed back out of my overrides/commissions check. I had this LOC paid off at ****** dollars when I left. They locked me out of my account and I still had access through another app that hadnt kicked me out yet. I then saw the ** and other divisional took my name and attached my name to their debt which equated ****** dollars. This means any overrides and deals that I had coming in would then pay towards this debt that I didnt create. I have screen recordings of everything. They then said my account is under an audit because I got paid too much in overrides which is hilarious because my partner ****** ******* and myself split overrides 50/50. It was just a way to freeze my account and pay, without any date and time as to when I would receive my money. Around ****** is owed. The ** ******* ****** is notorious for doing this and abusing his position. I never cross recruited or broke contract. I have nobody on my team that is working with me that I have recruited from freedom forever. This isnt right, it happens to everyone after speaking with others, and it will continue to happen. I want to get paid this or I will take legal action with the months of proof that I have from being in leadership and from messages from the higher *** along with voice recordings. They wont even send me my commissions statements. They have stolen deals from me that they put in other peoples names that I have proof of as well.

      Business Response

      Date: 02/07/2025

      Hello ******* Family,


      Thank you for bringing your concerns to our attention. We understand how frustrating it must be not to receive compensation for work youve completed. While we would love to assist, commission-related claims fall outside the scope of the Freedom Forever Customer Support Team, as we are dedicated to assisting customers with project-related concerns.


      We encourage you to seek assistance through the appropriate sales channels available to sales representatives. You may also consider reaching out to your previous employer for further guidance on this matter.
      We regret that we are unable to provide direct assistance in this case, but we sincerely hope you find the resolution you are seeking. If you have any general questions or need further guidance, please dont hesitate to reach outwe are happy to assist in any way we can.


      Best regards,
      The Freedom Forever Team

    • Initial Complaint

      Date:02/02/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was quoted a 10.4 kW system at x** dolars a month. Freedom built me a 7.8 kW system, which is 1000 kW under the 85%. The 85% guarantee covers you if the system under performs, not that they can built a system that was never going to meet the 10.4 kW that was quoted. For me this is pretty cut and dry. I was quoted a 10.4 kW system, I should have gotten a 10.4 kW system or at least you built me a 10.4 kW system that I paid for. This is almost like bait and switch. All I want is the system I was quoted and should have gotten. I have plenty of roof to add the 9 more panels I would need to be whole. In short, I have complained about this to my sales *** and internal sales, all I want is money back for building me a 7.8 vs 10.4 or add 9 additional panels to cover the difference.

      Business Response

      Date: 02/07/2025

      Dear ****** Family,

      Thank you for reaching out to Freedom Forever and sharing your concerns. We understand your frustration regarding the system size, and we want to assure you that we are fully committed to addressing this matter promptly and efficiently.

      A dedicated point of contact has been assigned to your case and has attempted to reach you via phone on February 5th. Unfortunately, they were unable to connect with you and subsequently sent an email to coordinate a callback. You responded and scheduled a call for February 7th; however, we were again unable to reach you at the scheduled time.

      On February 7th, your point of contact sent you an email regarding your complaint. You mentioned that you were provided a proposal for a 10.4KW system instead of the 7.4KW system. After thoroughly reviewing your project records, we were unable to find any documentation supporting this claim.

      If you have any documentation indicating that a 10.4KW system was promised, please send it to us via email so we can further investigate and address your concerns appropriately.

      Your next scheduled follow-up with your point of contact is on February 11th, 2025. If you have any questions or concerns before then, please do not hesitate to reach out to your point of contact directly. We are committed to ensuring a smooth resolution for you and your family.

      Best regards,
      Freedom Forever

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a solar system of 18 panels and a 10KW battery installed by Freedom Forever in June 2024 for my house located in *************, ** at a cost of $25,000. I got permission to operate in September 2024 and immediately had multiple issues with the install even though Freedom said everything was done correctly. A tech ended up coming out 3 times to 1. Collect the garbage left on the site by techs. 2: to connect the coms which were told by Freedom Forever were done correctly and were infact not connected at all. 3: to correct the wiring on the invertor so that the flow of power is reading correctly on the app so that the charge and discharge of the battery could happen correctly (Freedom insited this was all done correctly). Lastly and my ongoing issue since November 2024 (now 31JAN2025) is that I cannot access my battery settings on my app for a system that I have fully paid for. I require this feature not only because its a standard feature but allows me to control levels of the battery so I can power my house as I see fit. The battery was installed at a discharge limit of 35% meaning every day I cannot use 35% of my battery to power my home during peak hours. I have reached out to Solar Edge (Manufacturer) and Freedom Forever (Intaller) to have this corrected and both compaines are pointing fingers at each other for who is responsible. I have filed following complaints with Freedom Forever: ****** (*********), ****** (20SEP2024), ****** (12NOV2024), ****** (11JAN2025) and with Solar Edge ******* (15DEC2024), ******* (07JAN2025), ****** (27JAN2025) to resolve the ability to access my battery settings as intended from the maunfacturer. I am looking for the product that I paid for to function as expected and for Freedom Forever to finish the job they started.

      Business Response

      Date: 02/04/2025

      Hello *********** Family,

      Thank you for bringing your concerns to our attention at Freedom Forever. We understand your frustration regarding your request to have full access to your system's battery settings, and we want to assure you that we are here to help.

      We have assigned a dedicated point of contact to address your concerns. They spoke with you on February 4th, 2025, to reassure you that we are diligently working to resolve this battery settings issue as well as your additional request to update your layout in your monitoring portal. They will contact you again on February 11th, 2025, to provide an update regarding your battery settings access and layout update request.

      If you need any assistance before the scheduled follow-up, please do not hesitate to reach out. We are here to support you every step of the way.

      Thank you for your patience and understanding during this time.
      Best Regards,
      Freedom Forever

    • Initial Complaint

      Date:01/31/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/23/24, Contract signed. Type of roof (beams and decking, ******* house) for half of the installation stated prior to signing the contract. Re-roofing was done just before signing the contract. The other half has normal rafters style roof that can accommodate conventional installation.09/27/24 In person site survey performed on 09/27/24 also explaining the type of the roof.11/04/24 FreedomForever completed the design 11/04/24 I provided comments that the design will not work for the type of the roof 12/31/25 ***************** arrived on site, drilled through the roof for safety harnesses, drilled the side of the hose for battery installation and then realized that they do not have the right hardware to install on the beams and decking side of the house. The installers left.1/7/25 I proposed a stand-off based solution typical for this house. Freedom Forever rejected and stated that I need to re-roof with a different type of structural roof, which I cannot do as I just spent $36,000 on re-roofing.1/31/25 I received an e-mail that I need to re-roof again and they cannot install. They are not responsive and stated that cancelation may take 60 business days.

      Business Response

      Date: 02/04/2025

      Dear ********* Family,

      Thank you for reaching out to Freedom Forever and sharing your concerns. We understand the frustration caused by the delay in processing your cancellation, and we are fully committed to addressing this matter promptly and efficiently.

      A dedicated point of contact has been assigned to your case and spoke with you on February 4th, 2025, to review the next steps. As your project has been deemed disqualified, a team from Freedom Forever will be on-site on February 6th to retrieve any installed equipment.

      Once the equipment has been collected, we will proceed with the cancellation of your account. At that point, our collections team will initiate the process of returning any funds previously collected for your project. We anticipate having all matters resolved by the end of next week.

      Your next scheduled follow-up with your point of contact will be on February 11th, 2025. Should you have any questions or concerns before then, please do not hesitate to reach out to your point of contact directly. We are here to ensure that everything is handled smoothly for you and your family.

      Best regards,
      The Freedom Forever Team

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for solar panels on or around the 27th of August, 2024 through ****** which the finance company for Freedom Forever. Mosaic told me that the paperwork to show that the solar panels were paid in full go through Freedom Forever. I have asked both companies when I will receive the paperwork showing everything was paid of and fully in my name. I paid 56K for the solar panels. To date neither company has placed the solar panels in my name.

      Business Response

      Date: 02/06/2025

      Dear ********* Family,

      Thank you for reaching out to Freedom Forever and sharing your concerns. We understand how important it is for you to receive documentation confirming the solar panels are in your name following your home purchase. Please know we are actively working to complete this process as quickly as possible.

      Your point of contact spoke with you on February 5th to review and initiate the necessary steps. A warranty transfer must be completed before we can provide a contract reflecting the system in your name. This is typically handled electronically via DocuSign, but we understand youre unable to complete it using a computer or smartphone. We are happy to explore alternative methods to ensure a smooth and convenient process for you.

      A follow-up is scheduled for Tuesday, February 11th, to discuss available options. In the meantime, please dont hesitate to reach out if you have any questions or concerns.

      Best regards,
      Freedom Forever 

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started process for solar. Canceled within the time period. They will not cancel my loan and it has been 6 months. They keep giving me the run around about why its not canceled. Just want it canceled so it falls off my credit. No money was dispersed to me or anytime else.

      Business Response

      Date: 01/31/2025

      Hello ****** Family,

      Thank you for bringing your concerns to our attention at Freedom Forever. We understand your frustration regarding your cancellation request, and we want to assure you that we are here to help.

      We have assigned a dedicated point of contact to address your concerns. They reached out to you on January 31st, 2025 to reassure you that we are diligently working to resolve this cancellation issue. They will contact you again on February 4th, 2025 to provide an update regarding your cancelation request.

      If you need any assistance before the scheduled follow-up, please do not hesitate to reach out. We are here to support you every step of the way.

      Thank you for your patience and understanding during this time.

      Best Regards, 
      Freedom Forever

    Freedom Forever, LLC is NOT a BBB Accredited Business.

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