Business Profile

Solar Energy Contractors

Freedom Forever, LLC

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Pattern of Complaints

Complaints

This profile includes complaints for Freedom Forever, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,386 total complaints in the last 3 years.
393 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hola mi nombre es ****** ******* vivo en ****** texas esta es mi queja me gustaria que nos ayuden aprotejernos de una deuda que nos vendieron unos paneles solares en noviembre 6 2021. La razon es que al afrecernos nos dijieron que sin problema nos remobian en caso de mover la casa. Hable a la compania y me dijieron lo contrario que tenia que pagar 5000 dolares por adelantado pero yo no tenia y movieron la casa con todo y paneles. Despues hable nuevamente para que me los reconectaran y me salen que a moverlos perdi la garantia. Yo quise seguir pagando los pagos pero los paneles no estaban funcionando, No puedo pagar paneles y pagar *** sin usarlos, Yo quise hacer las cosas bien pero no se pudo por eso cancele los pagos porque ellos no me ayudaron y ni me *** opciones. Por eso, Pido su ayuda para protegerme de alguna demanda que me de Freedom Forever.
Business Response
Date: 03/14/2025
Estimada Familia ******,

Gracias por comunicarse con nosotros respecto a sus inquietudes sobre la garanta. Apreciamos la oportunidad de atender sus ********* y seguimos comprometidos en brindar un excelente servicio a todos nuestros clientes.

Se ha asignado un punto de contacto dedicado a su cuenta, quien habl con usted el 13 ******** para tratar este asunto.

Tras revisar su caso, queremos informarle que su garanta qued anulada el 11 de septiembre de 2024 debido a la reubicacin de sus paneles solares desde la ubicacin originalmente permitida. Segn los trminos de su contrato, el traslado de los paneles sin la debida autorizacin invalida las garantas Limitada, de Produccin y de ************* por lo que Freedom Forever no podr brindar servicio a su sistema.

Entendemos que este puede no ser el resultado que esperaba y lamentamos cualquier inconveniente que esto pueda causarle. Si tiene ms ********* o necesita alguna aclaracin adicional, no dude en contactarnos. Estaremos encantados de ayudarle en todo lo posible.

Atentamente,
Freedom Forever
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was under the impression I would receive an 10K tax credit for adding solar to my house. My first few payments were what was agreed on and the bill raised. Freedom Forever Solar told me I had to use the 10K to keep the bill low. I never received an 10K tax credit it was more like $300 dollars. I realized there was an leak and was coming from our roof where a drill hole was made. The Freedom Forever ************* advised me that we multiple holes and it was from the installation, couldn't find the beam. I called *** Corporate and they sent the same workers out multiple times fixing one hole at a time due to work order. I'm wood and installation to include ceiling drywall was damaged in my kitchen and bedroom. I took matters into my own hands and had my roof repaired and replaced. *** Corporate voided my warranty, simply because I fix my roof to prevent further damage or complete loss. I was called about an warranty repair and they told me after opening my account they would call me back, haven't been called back to instructions.
Business Response
Date: 03/14/2025
Hello ****** Family,

Thank you for reaching out to us at Freedom Forever. We understand your concerns regarding your warranty status and want to provide clarity on this matter.

We have assigned a dedicated point of contact to address your concerns. They attempted to reach you on March 12th, 2025 but was unable to connect. They spoke with you on March 14th, 2025, to address your concerns regarding your warranty concerns.

As outlined in your Freedom Forever contract, specific terms apply to your Workmanship Warranty, Production Guarantee, and Limited Warranty. On July 24, 2023, you informed us that you had your homeowners insurance subcontractor complete roof repairs, which included the removal and reinstallation of our solar panels. Unfortunately, third-party modifications or repairs to the system fall outside the scope of our warranty coverage.

After a thorough review of your claim, our Business Resolutions Team provided a formal Voidance Letter in 2023, detailing the reasons for the warranty voidance. We understand that this may not be the outcome you were hoping for, but we must adhere to the terms set forth in your contract.

If you have any further questions, please dont hesitate to reach out. We appreciate your understanding.

Best regards,
Freedom Forever
Customer Answer
Date: 03/18/2025
The agreement on contract was not to remove or replace solar panels with our contact with Freedom Forever Solar.
I talked to a customer service agent that is no longer employed by Freedom Forever Solar and I was told if I had to get it fix do it just keep her in the loop. I have multiple holes on the decking of my roof that cause major damage on my drywall, basketball size holes to include discoloration of ceiling drywall. I didn't put the solar system up on my own roof? I didn't make unnecessary holes cause I couldn't find the beams. This was the fault of the workers.
Im being told since I saved/ repaired my house from complete damage or possible loss I am no longer covered up the warranty. No if the system breaks or doesn't work I'm out 33K dollars that I'm currently paying for.
Business Response
Date: 03/21/2025
Dear ****** Family,
Thank you for your response. We understand your frustration regarding your voided warranty and would like to clarify the reasons for this outcome.
Since you first reported your roof leak in April 2023, we had been actively working with you to investigate and address the issue. However, the solar system was removed and reinstalled without Freedom Forever facilitating the process, which impacted your warranty status. Below is a timeline of key events:
April 2023: You notified us of the roof leak via email.
May 1823, 2023: Our team investigated and attempted to repair the issue.
May 19, 2023: You informed us that you had contacted a roofing company.
June 14, 2023: We advised that using a third-party company for system removal would void the warranty.
July 13, 2023: You informed us that a team planned to remove the panels to take photos of the damaged areas.
July 14, 2023: You notified us that the panels had been removed and reinstalled, and the roof had been replaced.
August 22, 2023: ****** *. from our team contacted you regarding the voided warranty and next steps.
October 23, 2024: You requested a warranty reinstatement, stating that Freedom Forever took too long to complete repairs. We advised that we could not reinstate the warranty, as we cannot cover work performed by a third party.
Per your contract, the systems removal and reinstallation (R&R) must be completed by Freedom Forever to maintain warranty coverage. If the leak had been determined to be related to the solar system, we would have facilitated the R&R process for your homeowners' insurance company to complete repairs. However, as we were not given this opportunity, the warranty was voided.
Since a third party tampered with the system, we cannot assume liability for its current condition.
If you have any questions or need further assistance, please dont hesitate to reach out.
Best regards,
Freedom Forever
Customer Answer
Date: 04/11/2025
I believe this system was placed on my house incorrectly that caused damage to the shiplap and interior drywall.
Causing me to replace wood from it's original place. Now add the damaged roof insulation and drywall ceiling.
I would like for the system to be removed and refunded all funds. This has been a complicated and misinformation was used to gain business.
Initial Complaint
Date:03/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had solar panels installed about a year ago, promised savings was a lie, now panels sound as if they are coming off of roof or at least rattling severely during any time when wind is 20mph or greater. I have reached out to them multiple times, and I cant seem to get any replys regarding loose panels
Business Response
Date: 03/12/2025
Dear ***** Family,

Thank you for reaching out to us at Freedom Forever regarding the loose panels. We completely understand how concerning this situation must be for you, and we appreciate your patience as we work together to resolve this. Your family's safety is our top priority, and we want to make sure we address both your concerns and prevent any potential damage to your home and panels.

To help you through this, we have assigned a dedicated point of contact. As of March 11, you confirmed that you are aware that Enfin is your contract holder and have reached out to them for assistance. We understand it has been frustrating not getting the support you need from them, and we sincerely apologize for the inconvenience. Their approval is needed in order for us to send someone out to assess your panels.

On March 12, your point of contact provided you with the contact information for Omnidian to help facilitate the process of obtaining the necessary work order. Additionally, a follow-up has been scheduled for March 14 to check if they were able to assist you.
Please dont hesitate to reach out to your point of contact if you have any questions or need further assistance. Were here to help and want to make sure everything is resolved to your satisfaction.

Best regards,
Freedom Forever
Initial Complaint
Date:03/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My inverter on my solar went out three weeks ago. I have yet to have this fixed. They said its gonna be a month longer. This iswhen youre supposed to be building credits this time of the year. I havent heard from anybody about this in weeks. I need this fixed ASAP please
Business Response
Date: 03/21/2025
Dear ******* Family,

Thank you for reaching out to Freedom Forever. We understand how important your system's performance is to you, and we appreciate the opportunity to assist.

To ensure you receive the support you need, we assigned you a dedicated point of contact, who first spoke with you on February 20, 2025, to inform you that we were investigating your production concerns. On February 21, they called you to schedule a service visit, which was completed on February 26. During this visit, it was determined that your inverter needed to be replaced. Your point of contact connected with you the same day to inform you of the outcome and next steps

We received the replacement part on March 6 and service was completed on March 8. Your point of contact attempted to call you and follow up after the service call to ensure everything went smoothly but was unable to connect. On March 13, you confirmed via email that your system was fully operational again.

Should you need any further assistance, please dont hesitate to reach out. Were here to support you every step of the way.

Thank you once again for allowing us the opportunity to make things right.

Best regards,
Freedom Forever
Customer Answer
Date: 03/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** *******
Initial Complaint
Date:03/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are experiencing significant water damage and are extremely dissatisfied with the lack of resolution from your customer service team. We have tried on numerous occasions to work through their internal channels only to have teams come out and look in our kitchen cabinets (not sure why) and not even bother to go on the roof.Timeline of Events:October 2021: Contract signed for solar panel installation January 2022: Initial solar panel installation.April 2022: Solar panels activated.Late 2022: Additional solar panels installed due to insufficient energy production.Early 2023: Freedom Forever crew determined previous installations were faulty and performed a complete rework, moving all panels and conduit.Early 2023 - Present: Multiple leaks emerged, causing substantial damage to our master bathroom, kitchen, and patio roof. These leaks are directly correlated to the areas where solar panels were installed and reworked.Evidence of Damage:An independent roofing crew hired at the recommendation of your customer service representative confirmed the leaks are a direct result of the solar panel installations. They identified:Damaged shingles Damaged roof vents from solar panel materials Missing caulk/sealant around bolts Missing caulk/sealant in holes where panels and conduit were relocated I have attached two photos to this complaint and am happy to share 37 more and the independent report from the roofer mentioned above.Resolution:We request immediate action to rectify the damage caused by these faulty installations. This includes repairing our roof, replacing damaged drywall and electrical wiring, and ensuring the solar panel system is properly installed to prevent future leaks.
Business Response
Date: 03/11/2025
Hello **** Family,

Thank you for bringing your concerns to our attention at Freedom Forever. We understand your frustration regarding your roof leak concerns, and we want to assure you that we are here to help.

We have assigned a dedicated point of contact to address your concerns. They reached out to you on March 11th, 2025 to go over your roof leak concerns. They will contact you again on March 12th, 2025 to provide you with the resolution provided in December 2024.

If you need any assistance before the scheduled follow-up, please do not hesitate to reach out. We are here to support you every step of the way.

Thank you for your patience and understanding during this time.
Best Regards,
Freedom Forever
Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January 2024 I started an Solar project with Freedom Forever Solar. This project was for the ****************************** location. A lot of benefits were explained to me also with tax deductions. Now, as I work for an international military organization I do not pay taxes in the **. So tax deductions are not available for me. Finding this out I had to cancel the project. And I did this within the alleged timeframe for the project ************** this project involved a financial loan from their financial partner ****** loan servicing I also needed to loan to be canceled. (Loan Number ******) To cancel the loan ****** requested a statement from Freedom Forever that the project was in fact canceled. Now after almost a year of emailing Freedom forever I keep being send from A to B and back to A still without any cancelation *************** question to you is is it possible to interfere in this situation to force Freedom Forever Solar to provide this cancelation notice?Your help in this matter will be highly appreciated.Please do not hesitate to contact me if you have any further questions or concerns.Kind regards,***** *******
Business Response
Date: 03/07/2025
Hello Wanders Family,

Thank you for taking the time to reach out to us at Freedom Forever regarding your cancellation. Please know that we are committed to resolving your cancellation request as quickly as possible, especially considering the potential impact it may have on your credit.

Your point of contact spoke with you on March 6th and informed you that we would be working on expediting the cancellation request to Mosaic. Your point of contact has scheduled a follow-up for Tuesday, March 11th, but will continue to monitor this daily until the cancellation has been received by Mosaic.

We truly appreciate your patience and understanding as we work through this process. Should you have any additional questions, please dont hesitate to reach out to your point of contact. They are dedicated to assisting you every step of the way.

Thank you again for your understanding.

Best regards,
Freedom Forever
Customer Answer
Date: 03/10/2025
Good evening BBB team,
The message I received back from Freedom Forever solar is the same as I already receive for the last year. They promise me to expedite the request and that there are multiple instances involved in this project. This is exactly what the tell me over and over again. When I asked if I could be CCed on communication between parties they denied it. So currently I am still not satisfied their actions and I do not see any progress yet. I cant shake the feeling I will be led around the table again. As said before this is already going on for more then a year now and all involved parties should have been able to cancel their involvement/project by now. Please continue involvement in this issue,
Kind regards,
***** *******
Business Response
Date: 03/14/2025
Dear Wanders Family,

Thank you for your response. We want to reassure you that your cancellation remains a priority, and we are actively working to resolve your issue.

Your point of contact was able to speak with you on March 14th and informed you that the request has been sent to Mosaic as of March 11th. They will continue to update you once ****** confirms they have received it in their portal and will provide you with further details at that time.

Your point of contact will remain available to address any questions you may have.

Best regards,
Freedom Forever
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had solar panels installed in just the last 2 years or so, that stopped working late summer/ early fall of 2024. Freedom Forever Solar was said to have taken over the servicing contract for ******. After roughly two months of panels not working, a Freedom Forever technician was dispatched to my home to change out the inverter. This was December *******. Just TWO WEEKS later, the system stopped working AGAIN!!!!! I have made several calls and left voicemails as well as emailed with ZERO response from Meraki Solar. I have spoken with several different people at Freedom Forever and am now being told that they are no longer servicing ****** customers as of about January 21, 2025. I need immediate resolution! Either get them working consistently or come and take the panels back and return my investment!!!
Business Response
Date: 03/07/2025
Hello Furlough Family,

Thank you for taking the time to reach out to us at Freedom Forever regarding the service needs for your system. We completely understand your frustration and can only imagine how disappointing it must be to have gone through this process with no clear resolution. To ensure you receive the support you need we have assigned you a dedicated point of contact.

We see that you spoke with your point of contact on March 6, 2025, and they informed you that Meraki previously engaged Freedom Forever as a service provider for their customers. However, our service contract with ****** has since expired, and they have chosen not to renew our partnership. As a result, we are unable to provide service to ****** customers at this time.

To address your production concerns, we recommend reaching out to ****** directly for further guidance on next steps. While we understand that this process has been challenging, we are confident that ****** will be able to provide the support you need. You may also want to explore the possibility of having a solar company outside of ****** to assist you with your production concerns.

Please let us know if there is anything else we can assist with. We appreciate your time and hope you have a wonderful day.

Best regards,
Freedom Forever
Initial Complaint
Date:02/28/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We initially signed a contract in 2023, took months to get the system up and running. Once it was finally up and running we were approached but another sales *** where We Added more panals in middle of 2024 and we are now about to be 3 months into 2025 with our initial system is shut off until they can get the new one up and running- which we were told it would not be shut off that would still be generating and using it. We have been making payments each month for the original system and paying a full electric bill because our system is still not working. We have spent about $1,200 in payments of the initial system with it not working. This also doesnt include making payment when we got it originally and it still took awhile for it to be turned on. We are looking at well over $2,000 in payments made and our system still not working. We have made multiple calls to our *** and customer service as well with little to no help. All we want is a resolution as this is not what we were promised/sold on. I am wanting a call from an executive to discuss compensation and to find a resolution to get this up and running.
Business Response
Date: 03/06/2025
Dear ******* Family,

Thank you for bringing your concerns to our attention. We understand your frustration regarding how the installation of your add-on system is affecting your primary system's production and we want to assure you that we are here to help.

We have assigned a dedicated point of contact to address your concerns. They spoke with you on March 6th, 2025, to reassure you that we are diligently working to resolve this issue. As discussed, it is necessary to power off your primary solar system during the installation of your Freedom Forever system to prevent any electrical issues or potential property damage.

We also provided an update on the status of your project. Currently, we are waiting for building permits from the City of ******** to be approved. We expect to receive the permits by March 14th, 2025.

Once the permits are received, your point of contact will follow up with you to update you on the next steps, including the final inspection.

If you need any assistance before the scheduled follow-up, please dont hesitate to reach out. We are here to support you every step of the way.

Thank you for your patience and understanding.
Best regards,
Freedom Forever
Customer Answer
Date: 03/12/2025
I reached out asking to discuss compensation. Until an agreement has been made on compensation and the system is up and running, Ill then be okay with closing the complaint.
Business Response
Date: 03/18/2025
Hello ******* Family,

Thank you for reaching out and sharing your thoughts with us. We truly understand your concerns regarding compensation, and we appreciate your continued patience as we work together toward a resolution that meets your needs.

We recognize from your response that compensation would help improve your experience. While we are open to having that conversation, please understand that under your current contract with **********, you are not financially responsible for your solar loan payments at this time. However, we understand that you are still financially responsible for your previous system and your utility bills. Please know that we are doing everything we can to move your project forward so you can begin enjoying the benefits of your solar system as intended.

Based on the information youve shared, we understand that the primary reason for your complaint is to discuss compensation. Our records show that you spoke with two different representatives on 02/25/2025 and 02/26/2025, during which you were informed that your request was under review. We truly understand how challenging this situation has been for you and your family. We kindly ask for your continued patience as we complete the review process thoroughly to ensure there are no unnecessary delays.

We currently have a follow-up scheduled with you on March 20th, 2025, where we will provide updates on the outcome of today's final inspection and address your compensation request directly.

In the meantime, if youd like to schedule a call or if you have any additional questions, please dont hesitate to reach out. Were here to support you and ensure this process is resolved as smoothly as possible.

Thank you again for your understanding. We look forward to connecting with you soon.

Best regards,
Freedom Forever
Customer Answer
Date: 07/01/2025
My system still isnt up and running. Ive been trying to discuss reimbursement and havent heard back since. Our system needs to be up and running or we want the equipment off our house. We have had our system up for about a year and its still not up and running. At this point i need an executive to reach out to me. Not Kenehsa who has stopped responding to me once previous complaint was closed.
Business Response
Date: 07/03/2025
Dear ******* Family,
Thank you for your response.
We appreciate your feedback and want to assure you that we are actively working to address the concerns youve raised regarding your project. On July 3rd, your point of contact provided an update outlining the next steps to move your project forward, along with a response to your request for compensation. Were pleased to inform you that your compensation request has been approved, and your check is currently being processed.
To ensure continued progress and that all aspects of your concerns are addressed, a follow-up call has been scheduled with your point of contact for Thursday July 10th. We look forward to connecting with you then and providing any additional support you may need.
Best regards,
Freedom Forever
Initial Complaint
Date:02/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 10 2025 my solar system stopped working. A part called an inverter failed. I contacted Freedom Forever and they have a system set up that wont do anything for 7 to 14 days. I called them again today 2-28-2025 still nothing but lip service and excuses. Solar edge the manufacturer of the inverter said that it needs replaced and to contact freedom forever. I have requested for a manager to call me back but nothing. This company should be shut down for not backing the warranty the sold me on.
Business Response
Date: 03/05/2025
Hello ***** Family,

Thank you for reaching out to us at Freedom Forever and sharing your concerns. We understand how important it is for you to have a fully functioning system and to ensure you're receiving the right amount of production.

To address your concerns, we have assigned a dedicated point of contact, who spoke with you on March 4th and explained the process to initiate a service request. We truly regret any confusion or misinformation that may have been communicated to you, and we deeply appreciate your understanding. Additionally, your point of contact has provided the service date of March 6th and will be setting a follow-up on that day to ensure your system is operating smoothly.

If you have any further questions or concerns, please don't hesitate to reach out to your point of contact. We're here to support you every step of the way.

Best regards,
Freedom Forever
Customer Answer
Date: 03/05/2025
They have a phone and chat scam to delay any progress for repairs and a 18 day delay from day one after your warranty repair request. This was not the kind of service I was promised when I bought this system. Why would anyone buy into this kind of service when my neighbors get service from their solar company in a few days. A month of no production removed any savings for the entire year.
Business Response
Date: 03/07/2025
Hello ***** Family,

Thank you for your response. We understand your frustration regarding the timeline for repairs. We appreciate your patience and understanding during this time On March 6, you confirmed with your point of contact that the service was completed, and you were advised to wait approximately 24 hours for the system to start producing. On March 7, your point of contact left you a voicemail confirming that the system is now online and functioning properly. We truly appreciate your patience throughout this process.

We are pleased to have resolved your concerns and to have your system back online.

Best regards,
Freedom Forever
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
have reached out to Freedom Forever several times to address some issues, but I am getting frustrated because no one is following through. She gave me your email to see if you could help. The issue that I have is that I get a different person every time I contact Freedom Forever. Then when I do speak to someone, I get a promise that the issues will be resolved and someone will contact me. But no one ever contacts me. I feel like this company has abandoned me. There have been several promises that have not been kept. This is very unprofessional. Especially the lack of communication and follow ************ are the issues that I would like to be resolved. First off, I have been paying both the loan payment and the electric bill with PG&E at the same time since it took overly long to get PTO. According to the contract, I should not be paying for both. Secondly, our ***resentative ******* promised me $500 for the inconvenience of the process going way over the original time frame given. I have never received any money from Freedom Forever. I have the correspondence for that promise still. Thirdly, when the company was installing the solar panels, they drilled large bolts through the roof that went all the way through the *****. They left plastic and packaging material in my rain gutters, thank goodness we noticed before the storms came. And while installing the powerwall, a worker said to find the studs, they just drill into the wall until they find one. They left several holes in my siding on my house. They left so much damage to my home.I have reached out time and time again and never can get anyone to help me with this company. I have been completely ignored by my sales *** as soon as installation happened. They didnt even service my battery at the time of install I had to pay someone to come out and do it after I had PTO from pge because nobody would answer my calls.
Business Response
Date: 03/05/2025
Dear ******* Family,

Thank you for reaching out and bringing your concerns to our attention. We understand your frustration regarding double payments, sales promises, and reported damages. Please know that we are committed to addressing these matters and assisting you throughout the process.

Your dedicated point of contact attempted to reach you by phone on March 4th and 5th, 2025, but was unable to connect. We appreciate your email response confirming that you are unable to take phone calls at this time, and we will continue following up via email to ensure seamless communication. During this email exchange, your point of contact assured you that we are diligently working to address your concerns and have communicated a resolution action plan. Your cooperation is needed to put the plan in motion. To proceed with our review, we kindly ask that you provide photos of the damaged area to determine next steps.

Your point of contact has scheduled a follow-up for March 6th, 2025, via email to ensure your concerns are addressed in a timely manner. If you have any further questions or require assistance, please do not hesitate to reach out to your assigned representative. We appreciate your patience and the opportunity to work toward a resolution.

Best regards,
Freedom Forever

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Freedom Forever, LLC is NOT a BBB Accredited Business.