Complaints

This profile includes complaints for Freedom Forever, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Freedom Forever, LLC has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Freedom Forever, LLC

  43445 Business Park Dr Ste 104 Temecula, CA 92590-3670

• 

  Freedom Forever - Austin

  900 E Old Settlers Blvd Ste 275 Round Rock, TX 78664

• 

  Freedom Forever Solar

  Lubbock, TX 79407

• 

  Freedom Forever, LLC

  3010 San Antonio Dr Fowler, CA 93625-9507

• 

  Freedom Forever Massachusetts, LLC

  135 Robert Treat Paine Dr Taunton, MA 02780

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During July-September of 2024 my Father unknowingly signed two separate contracts with Powur/ Dauntless and Freedom Forever to install solar panels on his house. Powur was very helpful in assisting us in canceling the initial contract with freedom. However Freedom came back after Powur installed the panels to have him sign another contract without identifying clearly who they where. ***** is the only company that we should have a contract with as they are the sole installers of the equipment being used. Freedom is taking credit for install and product that Powur completed. We have photo proof of the installation process and time stamped dates to go along with them, proving that Freedom Forever has no product on our house. Freedom did however incorrectly wire the main panel box and install a mosaic billing box to fraudulently charge us for solar they did not install. Repetitively they claim to have proof of install on there end, without ever providing said proof. We have tried to contact them multiple times to prove our case but it falls on deaf ears. They continuously stated that because my father signed the contract, Freedom is unable to change anything. We have been tirelessly trying working with them to resolve this situation but they refuse to return our calls or emails. We have even gone in person to the centennial office and were meet with " we dont do that here, we dont know, your dad signed the contract, you need to leave so i can get on the phone to help you, and this conversation is stropping me from doing my job." Said ****** Installer representative from Freedom Forever. We just received a phone call from ******** **** from Freedom Forever Business Resolution who claims to not have all this information we previously provided, proving Freedom Forever has no solar product on our home and are continuously fraudulently charging our Family. Freedom Forever has no problem taking advantage of the elderly and anyone who speaks English as a second language.

  Business Response

  Date: 03/03/2025

  Dear ****** ****** Family,
  
  Thank you for reaching out and sharing your concerns with us. We understand how important it is to have clarity regarding your systems contract, and we appreciate the opportunity to assist you.
  
  To ensure you receive the support you need, we have assigned you a dedicated point of contact. We are pleased to note that you spoke with them on February 26, 2025, where you had the opportunity to discuss your concerns in detail. Your point of contact assured you that they would thoroughly investigate your claims and have scheduled a follow-up with you on March 5, 2025.
  
  If you need any assistance before your scheduled follow-up, please dont hesitate to reach out. We are here to support you every step of the way.
  
  Best regards,
  Freedom Forever

  Customer Answer

  Date: 03/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. There is a lot of details I would like to discuss about the matter at hand, but for now I await further communication.
  
  Regards,
  
  ******** ****** ******
  
   
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar is failing per the company that monitors it. Over the last 2 years I have been paying a large True Up to PGE ($1600-$2K) in overages and we do not have any additional items pulling energy from when installed. I have attached the findings from Solar Edge (they support Freedom Solar). I would like a refund for the time after the panels were re-installed and for the panels to be fixed/upgraded whatever to produce to the level that was sold to me. I paid almost $40K for these solar panels.

  Business Response

  Date: 03/01/2025

  Hello ******** Family,
  
  Thank you for bringing your concerns regarding the functionality of your system to our attention. We understand how important it is to have a fully functioning system, and we want to reassure you that we are actively working toward a resolution.
  
  Your point of contact has successfully scheduled a service appointment for March 7th, and they have already informed you that a follow-up will take place on that day to ensure your system is working as designed. They will also be available to address any additional questions or concerns you may have.
  
  Please know that your point of contact will be with you every step of the way until this matter is fully resolved. We are committed to making sure you are satisfied, so do not hesitate to reach out if you have any questions.
  
  Best regards,
  Freedom Forever

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cancellation request has been submitted and processed with Freedom Forever portal reflecting a cancellation date of July 31, 2024. However after 2 attempts of the loan company reaching out for cancellation, both of which were denied, Ive received no updates. The loan company stated that Freedom is required to notify them, which *** also asked about multiple times within the last 6 months. No luck in getting a response other than it may take up to 60 days, we are beyond that ***** Their cancellation number has now resorted to chat only.This loan remains open on my credit for a project that never completed beyond a discussion.

  Business Response

  Date: 02/27/2025

  Dear Le Family,
  
  Thank you for reaching out to Freedom Forever and for sharing your experience with us. We understand the significance of this matter and want to assure you of our full commitment to finalizing your cancellation.
  
  A dedicated representative from our team spoke with you on February 27th to confirm that your cancellation request has been escalated internally and submitted to Mosaic for final processing.
  
  To ensure clear and consistent communication, your designated point of contact will provide a follow-up update via email on March 6, 2025. If there are any new developments before then, we will reach out to you promptly.
  
  We sincerely appreciate your patience as we work through this process. Should you have any additional questions or concerns in the meantime, please do not hesitate to contact your designated representative. We are here to assist you every step of the way.
  
  Thank you again for your understanding.
  
  Best regards,
  Freedom Forever
  
  

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales representative gave false claims as the system "This won't come at any cost to you." ****** ******* was the dealer he is a subcontractor of Freedom Forever by way of a company called **************. So now a year later my wife received a bill from Ever Bright for the equipment (the panels) And the whole purpose to get solar panels is to save money on your electric bill. I'm so frustrated I can't even finish this complaint.

  Business Response

  Date: 03/03/2025

  Hello ****** Family,
  
  Thank you for bringing your concerns to our attention. We understand your frustration regarding your understanding of how the system would be paid for and want to ensure you receive the support you need. To assist you, we have assigned a dedicated point of contact.
  
  Your point of contact attempted to reach you by phone on February 26, 27, and 28 but was unable to connect. Each attempt was followed by an email requesting that you reach out at your convenience or let us know the best time to contact you. If we do not hear from you, your point of contact will call again on March 4, 2025. We look forward to speaking with you then.
  
  If you would like to connect sooner, please dont hesitate to reach out. We are here to assist you every step of the way.
  
  Best regards,
  Freedom Forever

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my solar panel from them 4 years ago, but now that they havent worked in a month, but i cant get anyone to come out and fix the problem ! Will take my monthly payments but wont send a person to adress this problem

  Business Response

  Date: 02/26/2025

  Dear Gray Family,
  
  Thank you for reaching out to Freedom Forever and for taking the time to share your experience. We understand the importance of having a fully operational system and want to assure you that we are committed to restoring your systems functionality as quickly as possible.
  
  A dedicated representative from our team spoke with you on February 26th, 2025, to confirm that your concerns have been escalated internally. Your service repair has been scheduled for February 27th, 2025.
  
  To ensure clear and consistent communication, your designated point of contact will follow up with you on February 28th, 2025, after the service has been completed. This follow-up will confirm that your system is fully operational and address any further questions you may have.
  
  We sincerely appreciate your patience and cooperation as we work through this matter. Should you have any additional questions or concerns in the meantime, please do not hesitate to reach out to your designated representative. We are here to support you every step of the way.
  
  Thank you again for your trust in Freedom Forever.
  
  Best regards,
  Freedom Forever

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was approached for solar panels...agreed to it but canceled the next day. I left multiple text messages, to which he only responded that he want to talk. He would not take no for an answer. I even left several voice messages telling him to cancel the contract. The agent allegedly did not report that to the *********************** (Jan. 2024) In January of 2025 I went to refi my home loan and was told about this, that Mosaic via Forever Freedom Solar was on my credit report with a lien on my home. I contacted them on Jan. 14th of this year and *** said the ***************** would look into it and contact me. Nothing has been done. As recently as yesterday, I tried to contact them. Was told they sent me a link to which I could go and talk to someone. No such link came. This loan is a Ghost Loan, it shows a balance, no negative comments, shows no late payments however, does show a lien on my home. I never received any information about this loan with ****** or ***. I do not have solar panels they were NEVER installed. I was harassed by their agent to the point that I had to block him. This Ghost Loan and lien need to be removed from my credit report....this is fraud.

  Business Response

  Date: 02/28/2025

  Hello ****** Family,
  
  Thank you for bringing your concerns to our attention at Freedom Forever. We understand your frustration regarding your cancellation request, and we want to assure you that we are here to help.
  
  We have assigned a dedicated point of contact to address your concerns. They called you on February 25th, 26th and 27th, 2025 to reassure you that we are diligently working to resolve this cancellation issue but were unable to connect. Each call was followed up with an email requesting to coordinate a good time to speak. They will call you again on March 4th, 2025 to provide an update regarding your cancelation request. We look forward to connecting with you. 
  
  If you need any assistance before the scheduled follow-up, please do not hesitate to reach out. We are here to support you every step of the way.
  
  Thank you for your patience and understanding during this time.
  Best Regards,
  Freedom Forever

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am needing to get in contact with this company as I am being charged way more than what I was told my bill would be when I signed up for the solar panels. I have tried contacting the salesman but they will not call me back. I was told I would pay $117 a month once the solar was running and my bills are at $500.

  Business Response

  Date: 03/14/2025

  Dear ********* Family,
  
  Thank you for bringing your concerns to our attention. We understand your frustration regarding your systems performance, and we want to assure you that we are here to support you every step of the way.
  
  To address your concerns, we have assigned a dedicated point of contact, who spoke with you on March 14, 2025. During this conversation, you expressed concerns about communication and the lack of information regarding your systems performance.
  
  In response to your request, your point of contact provided guidance on how to monitor your system, enabling you to track its production effectively. Additionally, we identified that your home is consuming a significant amount of energy between 1:00 AM and 4:00 AM. To further investigate this, we recommended reaching out to your utility company to determine the cause, which you agreed to do.
  
  While we understand this may be an unfortunate situation, our records show that at the time of sale, you had a dedicated point of contact guiding you through your solar journey. Additionally, you have been in communication with our Customer Support Team, which is always available to assist with any concerns.
  
  We recognize your concerns regarding savings; however, as outlined in your contract, Freedom Forever does not guarantee savings. We do, however, stand by our Production Guarantee, which ensures your system produces as promised.
  
  
  If you have any questions or require further assistance at any point, please do not hesitate to contact us. We remain committed to ensuring your solar system performs optimally and appreciate your patience and understanding.
  
  Best regards,
  Freedom Forever

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July ******* two sales people with Freedom Forever Solar panel company asked us if they could make a presentation about their service. I told them we had other solar companies tell us that to install a solar system we would have to cut down 3 mature healthy trees, I said we will not do that, These 2 said that's not necessarily true, so we listened to their pitch. We were told an assessment would be done to determine if solar panels would be efficient in our case, but to move forward we would need to go through setting up financing for the project through a 3rd. party called MOSAIC ********* services as a show of good faith, I said no. They told me the financing would not go through unless the assessment confirmed the project would be doable WITHOUT removal of our tree, so we agreed. August ******* the assessment survey was done. Some time around the end of August, the salesman called me and said that the same 3 trees in question originally needed to be trimmed significantly to proceed. I said NO, cancel the project. He told me to call Freedom Forever directly to do that, which I did. I kept getting email notices that there was a problem with the project proceeding. I called their customer service ***** multiple times between October 2024 and February 20, 2025 to tell them we canceled the project , want them to contact ****** to cancel the financing, and the reason why. On Feb. 20, 2025 I called again and was told I needed to go through the entire process again via "Chat" which was with an AI bot. Meanwhile the amount of $22,900. continues to show on our credit report as an amount we owe to Mosaic ********* for a service that had never been done and was canceled because Freedom Forever will not inform ****** ********* that the project is canceled. We want Freedom Forever to Contact ****** and tell them to remove the loan from our credit report immediately. Thank you

  Business Response

  Date: 02/25/2025

  
  Dear ******* Family,
  
  Thank you for reaching out to Freedom Forever and for taking the time to share your experience. We understand how important this matter is to you and want to assure you that we are fully committed to finalizing your cancellation.
  
  A dedicated point of contact from our team spoke with you on February 25th to provide reassurance that your cancellation request has been escalated internally to ensure it is submitted to Mosaic so the cancellation can be finalized
  
  To maintain clear and consistent communication, your point of contact will follow up with you via email on March 4th, 2025, with any further updates.
  
  We truly appreciate your patience as we work through this matter. If you have any additional questions or concerns in the meantime, please do not hesitate to reach out to your designated representative. We are here to support you every step of the way.
  
  Thank you again for your understanding.
  
  Best regards,
  Freedom Forever
  
  

  Customer Answer

  Date: 02/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** And ****** *******
  
   
  

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  System does not support the house with enough power to off set electricity bill as promised. So I would like it removed, and fix metal roof, and cancel the contract.

  Business Response

  Date: 02/26/2025

  Hello ******* Family,
  
  Thank you for reaching out to us at Freedom Forever and sharing your concerns. We understand how important it is to have a fully functioning system to ensure you're receiving the expected production to help manage your utility bill.
  
  To address your concerns, we assigned a point of contact who spoke with you on February 26th. During that conversation, you mentioned that the system was not performing as expected due to the bills you had received. Our representative clarified that, up until February 23rd, the system had been operating normally with no alerts, and that a team was already being organized to address the non-production issue.
  
  Additionally, you mentioned that the sales representative had informed you that the system would cover 85% of your utility bill. Your point of contact explained that, according to your contract, we do not guarantee specific savings but rather guarantee production. The 85% threshold represents the minimum amount of production required to ensure the system is working as intended.
  
  It was also suggested that activities you engage in during the evening could be causing the battery to drain more quickly, which may result in the need for power from your utility company and lead to higher bills. You then communicated that you no longer wished to continue the conversation and would be denying the necessary maintenance for your system, as you would be going on vacation.
  
  We fully respect your decision and, once you return from your vacation, we strongly encourage you to reach out to us. This will allow us to arrange for a technician to service your system and also assist you in communicating with your utility company regarding your billing concerns.
  
  We are here to ensure your system operates optimally and remain committed to resolving any issues you may be facing. Please don't hesitate to contact us when you're ready to move forward.
  
  Warm regards,
  Freedom Forever 

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the process of having solar panels installed and found out during the site inspection that we would have to sign a roof waiver because they decided our roof had signs of wear. They would only provide 5 years of warranty or something like that. We decided we would cancel the project and reassess in a few years once we had a new roof installed. We cancelled on December 17th, 2024 and I happened to check my account on February 18th, 2025 and found that the project still had not been cancelled. I contacted the cancellation department on February 18th, 2025 asking once again for my project to be cancelled and was given the excuse that the cancellation takes 60 business days. I contacted ******, who was handling the loan servicing for the project, and they said my cancellation request to Mosaic on December 17th, 2024 had been denied by Freedom Forever on December 20th, 2024. I contacted the Freedom Forever cancellation department and requested a cancellation once again and this time was informed that the project had been cancelled on February 15th (although it wasn't showing up in my customer portal on the 18th, so I'm suspicious of that claim). I was also informed that their cancellation takes 60 business days because, and I quote the support person who sent the chat message to me, "The cancellation process takes up to 60 business days because it goes through three phases: holding, retention, and final cancellation. This process is in place in case customers decide to change their minds. Once the project is fully canceled, it cannot be reversed." This policy does not serve customers at all. The sales representative that originally sold the idea of getting solar installed said it was easy to cancel at no cost up until the point of construction. In hindsight that seems like a clear lie. It may be possible to cancel, but only if you request it multiple times.

  Business Response

  Date: 02/21/2025

  Dear ***** Family,
  
  Thank you for reaching out to Freedom Forever and for taking the time to share your experience. We understand how important this matter is to you and want to assure you that we are fully committed to ensuring your cancellation is finalized.
  
  A dedicated point of contact from our team spoke with you on February 21st to provide reassurance that your cancellation request has been escalated to Mosaic. At this time, we are awaiting confirmation from Mosaic that the cancellation has been finalized.
  
  To ensure ongoing communication, your point of contact will reach out to you again on February 28, 2025, with further updates.
  
  We sincerely appreciate your patience as we work through this matter. If you have any additional questions or concerns in the meantime, please do not hesitate to reach out to your designated representative. We are here to support you every step of the way.
  
  Thank you again for your understanding.
  
  Best regards,
  Freedom Forever