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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 185 total complaints in the last 3 years.
  • 134 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from the ** State Controller, ********************* last week regarding a settlement check for the Dotan vs Rentokil N.A.Inc case in the amount of $447.46. I sent an email *********@ILYMGroup attaching a copy of the letter but have not heard back from her. I rent an email to her again today.

    Business Response

    Date: 04/09/2024

    Hello *******,

    Your check has been reissued as of today and you should receive it in 3-5 business days. Please reach out to me directly if you have any other questions, thank you!

    ***********************
    ILYM Group, Inc.
    *************************************

  • Initial Complaint

    Date:04/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business was in charge of a class action lawsuit and a check was sent and received in 2023. They never sent a W2 and refused to answer their phone or respond to emails. Fellow coworkers have had similar issues and recommended to report them here and thats how they were finally able to get their attention.

    Business Response

    Date: 04/08/2024

    Hello *******,

    We were not able to find any instances where you called in to request your tax forms, otherwise we would have been happy to help! We have had a lot of phone calls coming in and have wait times that are longer than usual, but we are helping fill all requests as they come in. Another copy of your tax forms have been emailed to you, please let me know if you have any other questions by replying that email.

    Thank you,

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a letter from **** in Feb 2022 in reference to a class action lawsuit against Southwest Patrol. Per the letter received in the mail, checks were set to be issued on February 22 2024.. But was told that there was an error and that theyd be sent out the following month. After many attempts to contact the company thereafter, there was no luck reaching anyone for an update. Past colleagues who were fortunate to get ahold of ILYM were given 1-2 or 3-4 week ETAs and either didnt receive their checks or not get the full amount. The comany is running some kind of scam after looking deeper into reviews and it shows they wait till checks are unclaimed to donate the funds. ILYM lacks communication and integrity in handling claims on behalf of those owed and their clients.

    Business Response

    Date: 04/08/2024

    Hello ****,

    I'm sorry to hear you haven't gotten your check yet! I have reissued your check today, and you should receive it in 3-5 business days. If you don't feel free to reach out to me directly at my email *********************************

    Thank you!

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:04/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had recently filed a complaint in regards to ILYM Group for not going through with sending a lawsuit check associated with Class Complaint / *********** v. Southwest Patrol. I have already taken steps to resolve the matter, however ILYM group has not provided any response to a complaint I had already filed for not reaching out to me in a timely matter. I understand the organization is busy. However, a business who does not provide feedback or an update to a customer should not be an operating business. Especially when it is dealing with legal matters. ILYM Group is a scam and it continues to maintain a negative reputation to all organizations that deal with them. This is the email that was provided to me ********************************* I have sent several emails to this email to try and reach out to them in regards to my check that has not yet been sent to my home of address.

    Business Response

    Date: 04/08/2024

    Hello ****,

    As per our email conversations, I verified that we did reissue your check and I confirmed that it was sent to the address you provided in ****************. The check should be arriving any day now. Please feel free to contact me through my email, *************************************.

    Thank you,

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was awarded $2,160.49 in a settlement in Doe No. 1 et al v. *************, case no. ******C by the **** Court of Federal Claims. The law firm representing me, *********************, P.C. *************), hired the ILYM Group to disperse the checks. I have yet to receive my check, however, I know others have received them since November of 2023. I cannot get a hold of anyone at ILYM Group and have no other way of receiving my money. I left numerous voicemails to their number, but no one has returned my calls.

    Business Response

    Date: 04/05/2024

    Hello *****,

    We're sorry to hear you haven't received your check yet! This case was handled differently than the rest of our cases we administer, which is why when you called in and spoke with one of our representatives on 3/26/24, he had trouble locating your file. I found the case, it is listed in our system as Plaintiff 1 and Plaintiff 2 v ***. When we received your information, they had sent an address of "**************************************************." I see from the information you provided in the complaint that the address should be **************************************************. I will update your address and reissue your check today! The check should arrive in 3-5 business days, so if it's not there by next Friday please contact me directly at ******************************** and I will send it again with tracking.

    Thank you,

    ***********************
    ILYM Group, ****

    Customer Answer

    Date: 04/05/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally called ILYM back in or around january to change my address for an upcoming settlement check from ***************************************** VS Southwest Patrol. At which time my address was updated and i was advised checks would be going out february 22nd. Shorty after february 22nd, myself and other co workers had called regarding checks and were told there was a delay in payment. other co workers were told a variety of excuses. on 3/18/24 i called back and was advised that checks were sent out on 3/1 ?? and would take 2-3 weeks to be delivered however we were already in week 4. when i brought that up i was told it is only counting business days. i dont understand how anything could possibly take 3 weeks in the mail even coming from over seas. from all of the complaints and reviews how has this business not been investigated? i do feel like they are trying to scam people out of their money. I would like my check mailed with tracking. thank you.

    Business Response

    Date: 04/03/2024

    Hello ******,

    We're sorry to hear you have not received your check yet. I emailed you already with the tracking number, and we have reissued your check today. It should arrive in 2-3 business days. If you have any further questions, please contact me at *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

    Customer Answer

    Date: 04/04/2024

    received a check in the mail today 04/04. The original estimated amount that I was told was $1,076. I received a check today for $72.72 I am confused.

    Business Response

    Date: 04/15/2024

    Hello ******,


    It looks like your payment was split in two checks - one for $72.72 and one for $1,105.38. The smaller check was from when you worked there from April to May of 2019, and the larger check was for dates from November 2018 to September 2021. When they sent us those different employment records, each record had a different address. The $1,1015.38 check was sent to an address in *******, ** instead of Upland like the $72.72 check. I have placed a stop payment on that $1,015.38 check and reissued a new check today, shipping via **** priority mail with tracking number: **********************. The check should arrive in 2-3 business days! Please let me know if you have any questions. Thank you!

    ***********************
    ILYM Group, Inc.
    *************************************

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received notice from the state on 03/27/24 that I was owed money from a class action lawsuit but I have not been able to get into contact with anyone from the company. I have called multiple times sent emails but yet no one is answering.

    Business Response

    Date: 04/03/2024

    Hello ******,

    Sorry to hear you have had trouble getting through to us this week. There have been a lot more people calling in with those letters from the ************************* than we were ready for, but we are getting to everyone as best as we can. You and I just spoke on the phone, and I wanted to reiterate that I am reissuing the check for you today, and it should arrive in 2-3 business days! If you don't receive the check by early next week, please let me know. My email is *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

    Customer Answer

    Date: 04/03/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** said it was sent out. On the 18th. And I could call back Monday if I hadn't received it and they would resend it with the tracking number. He gave me his personal number which continues to go the voicemail. I call again to their main number and get a lady who basically says the same. It doesn't take this long to send out.a check. I feel like I'm being led around and this company is giving me the runaround.

    Business Response

    Date: 04/02/2024

    Hello Ava,

    Thank you for letting us know that you have not received the check yet. Upon reviewing the notes on your account, I see that you were told that if the check did not arrive by yesterday that we would send it again with tracking. I will have our mail team email your tracking number first thing tomorrow, as it was too late to process this evening. Please reach out to me at ******************************** if you have any questions. Thank you!

    Customer Answer

    Date: 04/03/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is in charge of distributing checks for class action lawsuits. I never received my check Checks were sent out since mid January I believe all my coworkers got theirs already they re issued my check February 8th 2024 they said itll take 2-3 business weeks so M-F excluding weekends it is now March 26 2024 and still no check Ive tried to contact them and they never answer the phone .. all I want is my check that is rightfully mine .. they keep beating around the **** and avoiding everyones calls from what people are saying in the reviews.. thats all we want is our money thats it thanks

    Business Response

    Date: 03/27/2024

    Hello ***,


    Thank you for letting us know you have not received your check, and we're sorry to hear that. I have looked into this and your check was re-mailed to the address you provided on this complaint on February 2, 2024. I will reissue your check today and have it sent **** Certified Mail with a tracking number, and will email you a tracking number as soon as I receive it from our mail department. If you have any questions, feel free to contact me directly at ******************************** and I'll be happy to help. Expect your check to arrive in 3-4 business days, but the tracking number will be emailed to you shortly. If you DO receive the copy of the check we sent out on 2/2/24, check #***** dated 12/22/2023, please tear up and toss that check as we have voided that check number to avoid fraudulent activity.

    Thank you!

    ***********************

    ILYM Group, Inc.

    Customer Answer

    Date: 03/27/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********* ******

     

  • Initial Complaint

    Date:03/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a letter stating I had a check to collect from a settlement case before June 2024. Since I received the letter I have to reach out to this company via all means of contact including the email address to *********************************************** various times. They do not answer their phones or emails. Its actually extremely sick that for them to carry themselves as a reputable business they dont respond to the very people they are suppose to help. Its terrible that people have to right into the BBB about not getting money that is their own. Its like chasing your tail. Absolutely disgusting being that they are in the business of helping people. Its like once they get their money they dont care if you get yours. Word of advice go to another company. And if you would like people to use your online service make sure that it is efficient and gives them a proof of submission. Disgusting business practices.

    Business Response

    Date: 03/26/2024

    Hi ********,

    Sorry to hear you've had trouble contacting us. Since the State Controller letters like the one you received were mailed out, we have been inundated with calls and emails. We are getting to them as quickly as we can! I have recweived your request and reissued your check to the address you provided in this complaint. You should be receiving it in 3-4 business days! If you have any questions, feel free to contact me directly at ******************************** or ************.

    Thank you,

    ***********************
    ILYM Group, Inc.

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