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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 184 total complaints in the last 3 years.
  • 134 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was awarded a check i never got. i updated my address.never got it. i called and got it reissue the beginning of this month but have not yet received it. i would like a tracking number

    Business Response

    Date: 04/22/2024

    Hello *******,

    We're sorry to hear that your check has not yet arrived! When you called in we updated the address, but it looks like there was a misunderstanding as to the spelling of the street name. Our representative had updated your street address to ****************************************************************************. I have updated the address and re-printed your check. It will be sent via **** priority mail today, and should arrive in 2-3 business days. The tracking number for this is: 9405 8301 0935 5089 5724 27.

    If you have any further questions, please contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group Inc.

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried reaching out to them for 4 days now and have not received a response. I have left voice mails and emails and nothing. They do not answer the phone. My check was supposedly mailed 04/01/24 and I still have not received anything

    Business Response

    Date: 04/17/2024

    Hello *******,

    We're sorry to hear you haven't received your settlement check yet! I looked into this, and it looks like we had an old address for you! ******* provided us with an address on Orchard Lane, but based on the information you provided in this complaint, that address has changed. I'll update your address to the one provided here on Main Street, and re-issue your check today. Expect it to arrive in 3-4 business days. If it's not there by this time next week, please contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

    Customer Answer

    Date: 04/17/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not receive a check from Southwest Patrol class action settlement. Im unable to get a hold of anyone. I believe **** is holding the money owed. My money belongs to me and I want my check from the class action lawsuit that was supposed to be paid out February 24th 2024 per the letter that was sent to me. I cant get a hold of anyone. This company seems to be a scam.

    Business Response

    Date: 04/16/2024

    Hello *****,

    Thank you for letting us know you have not received your settlement check yet. It looks like we had an old address for you from *****************, **, but we see you provided an address in this complaint in ******, **. I have updated the address in our system to ******, **, and re-issued your check. It should arrive in 3-4 business days. If you have any questions or need any further help, please contact me at *************************************.

    Thank you,

    ***********************
    ILYM Group, ****

    Customer Answer

    Date: 04/16/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************************** vs Southwest. I have not received payment of the settlement. I have been informed by other people they have received there payment already.

    Business Response

    Date: 04/16/2024

    Hello *********,

    We're sorry to hear that you have not yet received your check! I looked into this, and it appears we had an old address for you. The address we were provided with was in ******, **. The address you provided in the complaint in *********** has been added to our system and your check has been re-issued. The check should arrive in 3-5 business days. If you have any questions, feel free to contact me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, Inc.

    Customer Answer

    Date: 04/16/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************************

     

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company collected lawsuit money for hundreds of people an keeps lieing about sending checks out. We need our lawsuit money

    Business Response

    Date: 04/16/2024

    Hello ******,

    We're sorry to hear you haven't received your check yet. Rest assured, we can't lie about sending checks out as we are bound by court order and we have to document every step of the process for the courts, so the checks really were all mailed out. The case was batched and sent to **** April 1st, and we ask that you allow 2-3 weeks for delivery so checks should be arriving any day since its been 2 weeks now. If the check hasn't arrived by next Monday, 4/22/24, please contact me directly and I can re-issue the check out to you with a tracking number so you can follow along with the delivery progress. My email is *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Settlement check has STILL not been sent to me

    Business Response

    Date: 04/11/2024

    Hello Will,

    The case did disburse as we had indicated, and we''re sorry to hear the checks haven't arrived as quickly as everyone had anticipated! The checks were all printed and sent out, and will be arriving soon. If the payment has not arrived by next Friday, 4/19, please let me know and I can send it out once again with a tracking number for you to follow along with. Rest assured, the checks are on their way! If you have any questions, please contact me directly at *********************************

    Thank you,

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am part of the class action lawsuit ****** vs Del Taco LLC and received paperwork regarding my eligibility in the lawsuit. It has been a very long time and I know others have received their checks, and I have not been able to get absolutely anyone on the phone to help me. I have called countless times and no one ever seems to be available to pick up the phone or help. They are unprofessional and unresponsive and it seems that many people have had this issue through their mismanagement of funds from class action lawsuits. Its very obvious that they do not know how to manage any kind of money and no one should work with them.

    Business Response

    Date: 04/10/2024

    Hello *******,

    We looked into this, and it looks like you had called two times back in January, and then one time today, but then received a call back about 30 minutes after you left a message today. The check has been reissued and you should be receiving it soon! If not, please feel free to reach out to me directly at *************************************.

    Thank you,

    ***********************,
    ILYM Group, Inc.

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not been contacted for information regarding my settlement

    Business Response

    Date: 04/09/2024

    Hello ****,

    It looks like Southwest Patrol had provided us with an old address for you, so all of your information has been sent to an address in *******, **. I see from your complaint that your current address is in ******, so I will update the address and re-issue your check today. Please allow 3-5 business days for it to arrive. If you have any questions in the meantime, feel free to contact me directly at *************************************.

    Thank you,

    ***********************
    ILYM Group, ****

    Customer Answer

    Date: 04/09/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:04/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from the ** State Controller, ********************* last week regarding a settlement check for the Dotan vs Rentokil N.A.Inc case in the amount of $447.46. I sent an email *********@ILYMGroup attaching a copy of the letter but have not heard back from her. I rent an email to her again today.

    Business Response

    Date: 04/09/2024

    Hello *******,

    Your check has been reissued as of today and you should receive it in 3-5 business days. Please reach out to me directly if you have any other questions, thank you!

    ***********************
    ILYM Group, Inc.
    *************************************

  • Initial Complaint

    Date:04/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business was in charge of a class action lawsuit and a check was sent and received in 2023. They never sent a W2 and refused to answer their phone or respond to emails. Fellow coworkers have had similar issues and recommended to report them here and thats how they were finally able to get their attention.

    Business Response

    Date: 04/08/2024

    Hello *******,

    We were not able to find any instances where you called in to request your tax forms, otherwise we would have been happy to help! We have had a lot of phone calls coming in and have wait times that are longer than usual, but we are helping fill all requests as they come in. Another copy of your tax forms have been emailed to you, please let me know if you have any other questions by replying that email.

    Thank you,

    ***********************
    ILYM Group, ****

ILYM Group Inc is NOT a BBB Accredited Business.

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