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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 131 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised a settlement check from a previous employer and this company was going to be issuing the check. I was told my check would be issued out in December 2023. I didnt receive anything so I tried calling multiple times just to be forwarded to a machine that does not help. I finally decided to drive to the headquarters address listed on ****** since I live 10 minutes from there and it was a vacant old rind down office building. Nobody is there. There is an old ILYM group sign thats all faded and in horrible condition but besides that the place is completely a abandoned. My guess is that they paid out some of the settlements and they kept the rest for themselves and made a run for it.

    Business Response

    Date: 06/20/2024

    This class member received their check and cashed it on 11/7/2022. They can reach out to me directly for a copy. They could potentially be a part of a new class settlement that is still pending final approval and funding. They did not elude to which matter this might be so we cannot look into it any further. In regards to the headquarters, we moved in October 2023.

     

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was awarded a victory on a class action suit against Cooltime,llc. My check was issued back in October and never arrived. Ive been calling them every day and it goes to voicemail and ** getting tired of it. I need my money money owed to me.

    Business Response

    Date: 06/20/2024

     This class member received their check and cashed it on 01/25/2024. They can reach out to me directly for a copy. This has been resolved.

  • Initial Complaint

    Date:01/03/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me a mail saying that I will be receiving a settlement for $1250 from previous employer since then the case got approved disbursed and I'm trying to get a hold of them they' don't reply neither send check

    Business Response

    Date: 06/20/2024

    This case will most likely be disbursed in August, pending it is fully funded by the defendants. Monthly installments have been agreed upon. Please let the class member know that we cannot send checks out until the account is fully funded. Please have them reach out to me directly for any further questions.

  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was promised a check for a class action lawsuit from my old employer. Submitted multiple change of address and check re-issue forms on their website and have not heard back from them in over 3 months. Have called multiple times as well and have not gotten in contact with anyone there.

    Business Response

    Date: 06/20/2024

    This case is a Claims Made and is still in process. There has been no amount determined for any class member. Her consent to join the POTENTIAL lawsuit has been received. She can reach out to me directly for any further questions.

    Customer Answer

    Date: 06/20/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a part of a class action lawsuit in which ILYM Group is the settlement administrator. The settlement stated that checks would be mailed no later than 126 days from August 8th 2023. which would be December 12th 2023. however no check has been received. after attempting to call the number listed on the website it directed me to a full voicemail box. and filling out a web form on there site does not work.

    Business Response

    Date: 06/20/2024

    This class member received their check in a timely manner and cashed it shortly after the complaint on 1/9/2024. They can reach out to me directly for a copy. This has been resolved.

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am part of a class action lawsuit that the ILYM group has handled. Many members involved have gotten their check. I have not. I have requested a check re-issue with no response. I have called multiple times and left several voicemails requesting a call back. At this point, I am going to request it be handled or I will hire an attorney of my own to handle it. They cannot withhold checks from the intended recipient and they're lack of communication does not allow for reasonable accommodations.

    Business Response

    Date: 06/20/2024

    This class member received their check and cashed it on 04/02/2024. They can reach out to me directly for a copy. This has been resolved.

  • Initial Complaint

    Date:11/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice and check stating that i was awarded ****** from a settlement. I also received a **** r and paid the taxes. The check was past the date that it was good until. i attempted to contact the company and did not get a response. I attempted a second time to contact the company for a reissue. i received a response and was told they will look into it but the money maybe gone. I asked how could it be gone, it is ************ and should be either sent to me or the unclaimed funds with the comptrollers office? i do believe the company does this so they can keep peoples money because any other company or send to the unclaimed funds after a certain. amount of time. i paid taxes on this money and would like my replacement check

    Business Response

    Date: 06/20/2024

    This class member received their check and cashed it on 08/04/2022. They can reach out to me directly for a copy. This has been resolved.

  • Initial Complaint

    Date:11/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not reissue the check in the amount of ******* after several attempts they owe me.

    Business Response

    Date: 09/17/2024

    Hello *****, thank you for reaching out regarding your settlement check. I looked into this and it looks like we did speak with you in September 2022 and updated your address and re-issued your check after that. Unfortunately, that check was not cashed and per the court order on this case, any uncashed funds had to be donated to a charity. In this case, that charity was called Legal Aid at Work, and the funds were sent to them on March 10, 2023. After that point, we are unable to re-issue checks for any class members since the funds are no longer available. There was no tax liability filed since the check was never cashed, and you can still have a case against the company that was sued, if  youve got evidence of wrongdoing. If you have any other questions or concerns, feel free to contact me directly at ***************************************************************.

    Thank you! 
    ***** BartonILYM Group, Inc.

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent a class action suit information letter that said me and others would receive money from wages worked from a previous employer. Well here it is 2 months later and I have yet to hear back from this company regarding my share of the settlement funds. I have called multiple times to try and get an update to no avail. I have emailed my form and will be sending it in via certified mail by the end of this week. Im not sure how to get this issue resolved but the money would be so helpful right now if I could get it.

    Business Response

    Date: 06/20/2024

    This class member received their check and cashed it on 3/20/24. They can reach out to me directly for a copy. This has been resolved.

  • Initial Complaint

    Date:10/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told i will receive settlement payment check, no answer no call no email they ignored all my messages. They are purposely holding my settlement check until expiration. Please please reach to this company as many others are experiencing the same situation. Thank you

    Business Response

    Date: 06/20/2024

     This class member received their check and cashed it on 10/4/23. They can reach out to me directly for a copy. This has been resolved.

ILYM Group Inc is NOT a BBB Accredited Business.

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