Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tricon Residential has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

• 

  Tricon Residential

  3300 Fernbrook Ln N Ste 210 Plymouth, MN 55447-2393

• 

  Tricon American Homes

  1410 Donelson Pike Nashville, TN 37217-2933

• 

  Tricon Residential

  2030 Powers Ferry Rd FORMER: primary, reportab Atlanta, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current tenant with Tricon Residential at [Your Full Address], and Ive been without proper hot water for over 7 days. The water heater is also leaking, and despite contacting their maintenance and resident support lines, there has been no action or communication about repairing or replacing the unit.This is a habitability issue under Pennsylvania law, and I am seeking immediate resolution. Ive been more than patient, but the situation is now affecting my daily life and poses safety concerns due to potential water damage.I request urgent repair or replacement of the water heater and better communication regarding this issue.

  

  Business Response

  Date: 03/31/2025

  We would like to thank Mr. ******* for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the inconvenience he is experiencing and fully understand the urgency of the issue related to his water heater.
  Our team is currently in the process of gathering the necessary information to review Mr. ******** account and maintenance history. Please be assured that we take habitability concerns very seriously and will reach out to him directly as soon as additional details become available.
  We appreciate Mr. ******** patience and are committed to resolving this matter as promptly and thoroughly as possible.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a lot more pictures and video on ******* that you can look at of my final walk-through They took my entire security Deposit and are charging me Additional. My house was professional, professionally cleaned weekly, It was in tiptop shape, I did a walk-through with ***** the employee, who stated that the house was in great condition and I will be getting majority of my security deposit back . At move out. I took a video of the entire house and walk-through. He said there were a few SMALL SPOTS that would need touchup paint And it was standard to charge for new blinds, And then I might get charged for installing a shower curtain rod. The big one that is bowed to make the shower feel bigger. (you can see it in the reflection of the mirror in one of the bathrooms) I had shampooed the carpet and left the receipt on the counter and had the home professionally move out cleaned.THE CHARGES THAT THEY SENT ARE OUTRAGEOUS AND UNACCEPTABLE . With the exception of the newly installed shower curtain rod the house looked immaculate . They said that they needed to paint a white door white and they had to repaint the entire house. Replace all the blinds shampoo the carpet fix a faucet and clean the yard. Again, I have pictures of all of this. There was a shoe in the yard from the neighbor. We share a front yard and the neighbors kids shoe was in the yard. And *** maintains the yards here! It is not my part of the yard. I was expecting almost all of my security deposit back as ***** said that I would probably get all about about 300. Not only did they take my entire security deposit, but then tried to charge me an additional 2000 or so.I live down the road and when people who come by the house To see it, I often make small talk in the street and tell them what happened To my security deposit Then show them the video of My final walk-through with ***** Showing the house in tiptop shape.they are a scam.*****************************************************

  

  Business Response

  Date: 03/28/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand how frustrating it can be to receive unexpected charges after move-out, and we appreciate Ms. ****** taking the time to share her perspective.
  All charges assessed at move-out were carefully reviewed and are supported by documentation and photos from the inspection. We recognize that Ms. ****** anticipated a different outcome, particularly based on the interaction during the walk-through.
  The only exception noted is Ms. ******* claim that the carpets were professionally cleaned prior to her departure. We have made several attempts to contact her to obtain a copy of the receipt for these services in order to evaluate a possible reimbursement. However, we have not yet received a response to our calls or emails.
  If Ms. ****** still has the receipt, we encourage her to send it to us so we may review that portion of the charges.
  We appreciate Ms. ******* time and her tenancy, and we look forward to reconnecting with her.

• Initial Complaint

  Date:03/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We leased a home at ***************************************************************************************************** from Tricon Residental for more than eight years, and paid our lease payment on time for the entire period. We moved out of the house on January 9, 2025. There is a $1,900 security deposit that Tricon indicated would be refunded to use within ***** days. Various Tricon representatives verified the amount and our forwarding address in ************, ** and that the deposit would be returned ****. However, we have not received the deposit as promised by Tricon as of today - March 23, 2025, which is more than 70 days past the move-out date. A Tricon representive told us on February 6, 2025 that the deposit refund was being processed and we should receive within 30 days. However, we are now at around 44 days past the February 6 promise date. Continued calls and emails to Tricon generates continuing promises for the refund to be received. One such call resulted in a Tricon representive stating the deposit was on its way and would be received within a week, but that did not happen. Please help with this since we would good tenants and paid our lease payment on time for more than 100 months. Thank you.

  

  Business Response

  Date: 03/28/2025

  We would like to thank *** and Ms. ******* for bringing their concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delays they experienced regarding the return of their security deposit. We greatly appreciate their long-term residency and the consistent, on-time payments maintained throughout their time in the home.
  Upon reviewing their account, we confirmed that although they vacated the property on January 10, 2025, the deposit adjustment (DA) was not processed until February 6 due to challenges the assigned RSM was facing at that time. We acknowledge that the delay in processing the refund and forwarding it to our payment team should not have taken this long.
  Further delays occurred during the issuance and delivery of the refund check. However, were pleased to confirm that the check has since been overnighted and successfully delivered.
  We sincerely regret the inconvenience this caused and thank *** and Ms. ******* once again for their patience and understanding. We wish them all the best in their future endeavors.

  Customer Answer

  Date: 03/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. We received the security deposit refund yesterday (March 28, 2025). So we consider this complaint resolved. However, we would like to note that there were communication issues with Tricon regarding this problem. There were multiple contacts made with Tricon representatives with basically no responses to our inquiries. One person we talked to did respond, but only after repeated attempts. If they had kept in better touch, this issue could have been resolved much more quickly. 
  
  Regards,
  
  **** & ******* *******
  
   
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My stove started to smoke on November 12 2024 do I cut it off and tried again the next day the same thing happened now I tried to call Tricon on the 11/14/3024 was on hold so long I hang up and called back the next day on the 11/15/2024 put a work order in they came out on the 11/18/2024 open the back of the stove it was burnt crisp so the maintenance *** said its not safe to used the top of the stove of the fire that took place in the back so he unplug the stove he ordered the part that day in front of me and it may take a while but I will get a call from Tricon so I called Tricon maintenance and was told that the part was received the next day on the day so now I had to wait for a worker to be available which was on the 11/27/2024 the day before *************** I had to eat out from 11/12-11/26/2024 and I was asking for per diem the $75,00 pre-day that I had to eat out against my will because the part was available the next day but they had no one available until 11/27/2024 but they feel that I should take the lost

  

  Business Response

  Date: 03/28/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the inconvenience and frustration caused by the delay in repairing her stove, particularly during the holiday season.
  Upon reviewing our records, we confirmed that the issue was reported on November 18, 2024. A technician was dispatched the same day, and the necessary part was ordered immediately. Once the part arrived on November 25th, the repair was completed on November 27th. While we understand Ms. ********* concerns regarding the timelineespecially given that the part was received earlierwe believe the repair was completed within a reasonable timeframe, considering the holiday schedule and technician availability.
  That said, we recognize that improved communication could have helped alleviate some of Ms. ********* frustration. In light of the inconvenience caused by being without a functioning stove for 10 days, we have applied a concession of $196.20, which represents one-third of the daily pro-rated rent for that period. This credit will be reflected on her account by the end of the month.
  We remain committed to improving communication and ensuring maintenance concerns are resolved efficiently and to our residents satisfaction. We appreciate Ms. ********* patience and understanding and encourage her to reach out if she has any further questions or concerns.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant with Tricon for 14 years and have never had this many problems. Early last year, the new company has taken over and there customer support has failed.I have called and emailed numerous times and have not received any response at all. I spoke to a supervisor regarding erroneous late fees on my account totaling $622.00. My rent has never been paid late and this last week I received a text message stating that the eviction process was started, when every month my rent has been paid on time. I have been having issues with the portal and every time I tried to make a payment via my bank account, ********************** would not let me change my routing number. Because I have been lied too many times, I only want to communicate via email and now havent received any correspondence at all. Again, I have been in this home for 14 years and this type of customer service and support is ridiculous for a business.

  

  Business Response

  Date: 03/21/2025

  We would like to thank Ms. ***** for taking the time to share her concerns with us (Reference Complaint ID: *********.
  We sincerely apologize for the frustration Ms. ***** experienced, particularly regarding communication and issues with her payment portal. We understand how important it is to feel supportedespecially after being a long-term resident of 14 yearsand we regret that her recent experience did not reflect the level of service she deserves.
  Following her BBB submission, we reached out via email and appreciate her willingness to speak with us by phone to help clarify the situation. Upon reviewing her account, we found that the late fees and NSF charge were the result of an incorrect *** routing number. While there may have been earlier attempts to address this, Ms. ***** shared that she did not receive adequate assistance.
  We recognize her frustration, particularly in light of her consistent history of on-time payments, and are committed to making this right. As discussed, we have applied a one-time waiver for one late fee, one notice fee, and one NSF fee, totaling $240.48. We have also requested a rollback on her account to support further resolution. Additionally, weve offered to walk her through the *** setup process in RentCafe to help prevent future issues.
  We respect Ms. ****** request to communicate via email and will continue to do so.
  Again, we appreciate her long-term residency and sincerely apologize for any inconvenience this situation may have caused. Should she need further assistance, we are here to help.

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a slab leak at the property in Jan. ** took a week to fix, and there was damage to all the floors except the office and front entrance. There is a mold smell, and the contract company said that the floors need to be replaced, the cabinet in the bathroom, and the island in the kitchen. I have less than a month left in my lease, and I have reached out to ****** ********, ******* ******, and ***** ****** through email and also through calling Tricon directly, and having them email all of the above people. I even had the contract person discuss it with ******* when they went to dinner together on 3/13, and he text me that ******* was aware, and looking into this on that Friday 3/14. Instead of communicating with me an eviction email came through. The contract man even said it would be easier for them to do all the repairs if the house was vacant.

  

  Business Response

  Date: 04/02/2025

  Thank you for bringing this to our attention, Ms. ******** (Reference Complaint ID: *********
  We understand how concerning and frustrating this situation must be, and we sincerely apologize for any stress it has caused. Our team is currently reviewing the details and gathering further information to better understand what occurred and how we can assist.
  Were committed to ensuring this matter is properly addressed and will follow up with Ms. ******* as soon as we have more information. We appreciate her patience in the meantime.

  Customer Answer

  Date: 04/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Tricon Residential for their failure to return my security deposit following the termination of my lease agreement.I was a tenant with Tricon Residential for 2.5 years. My lease expired in December 2024, and I chose not to renew. I followed all move-out instructions specified in my lease agreement, including providing proper notice of my intent to vacate the property.Prior to moving out, I requested a pre-moveout inspection as recommended in the lease, but was informed that no representative was available to conduct this ************* has now been over three months since my lease ended, and I have still not received my security deposit refund or an itemized statement explaining any deductions, which is required by law in most states within ***** days after move-out.I have made multiple attempts to contact Tricon Residential regarding this matter. I first inquired about my deposit in early January 2025. I received a response from **** ***** in January stating that my case manager, ********* ******, would contact me. I have followed up multiple times since then with no response. To date, I have received no further communication, no deposit return, and no explanation for the delay.I am requesting that Tricon Residential immediately return my full security deposit of $1249 or provide a legally compliant itemized statement justifying any deductions. Additionally, I request compensation for the unreasonable delay in processing my deposit return as may be required by state law.Thank you for your assistance in resolving this matter.Sincerely,**** ****

  

  Business Response

  Date: 03/28/2025

  We would like to thank Mr. **** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delay in the return of Mr. ***** security deposit and the lack of communication he experienced following his move-out. We understand how frustrating this has been and genuinely appreciate his patience as we worked to resolve the matter.
  Upon reviewing Mr. ***** account, we confirmed that the deposit adjustment (**) was completed on December 11, 2024. At the time, we did not have his forwarding address on file. Although a memo dated January 8, 2025, indicates that the address was later provided, it appears this update was not communicated to the appropriate team due to staffing transitions. Unfortunately, this resulted in a delay in processing the refund, and we take full responsibility for this oversight.
  Earlier this month, upon locating the memo with Mr. ***** forwarding address, we promptly submitted the ** to our General Accounts Payable team, and the refund has since been processed.
  Regarding the pre-move-out inspection, we understand that it was requested but not completed. As a result, chargebacks were assessed without full context. To rectify this, we have submitted a request to our Accounts Receivable team to issue a credit for those charges, along with a request for an additional check to ensure Mr. **** receives the full amount of his security deposit.
  Once again, we apologize for the inconvenience and truly appreciate Mr. ***** time and past residency with Tricon Residential. Should he have any further questions, we encourage him to reach out.

  Customer Answer

  Date: 03/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental deposit of $1140 was held by Tricon since 2/2018. Ive know moved out and no explanation of the interest from the deposit. Ive asked and Im told to pay additional fees owed.

  

  Business Response

  Date: 03/17/2025

  We appreciate Ms. *** for bringing her concerns to our attention (Reference Complaint ID: *********.
  Upon reviewing her account, we found that there were outstanding charges on her ledger after move-out, as reflected in the move-out statement she uploaded. Since these charges were due, Ms. **** security deposit was applied to offset the balance.
  After applying the deposit, a remaining balance of $150.68 is still due. Additionally, security deposits do not accrue interest while being held.
  If Ms. *** has any further questions or requires clarification, please let us know.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon residential has taken over as property manager for our home. Since January, we have been trying to contact them about our water charges. We are being charged almost $4000 for water. For reference, weve lived in the property for a year and have not had a water charge of over $35 in that time. Our previous property manager sent out a plumber to fix the issue and we were told multiple times the charge will be resolved. Since then, we have been trying to contract Tricon with either no response back or a response that does not fix or address the issue. We are being sent certified mail and threatening letters stating we havent paid our rent when we have and have always paid it on time. It has been over 3 months with no resolution, each month they take off the charge and then add it back on. The automated phone system disconnects, they dont respond to emails and we continue to receive threatening and harassing letters tapped to our front door.

  

  Business Response

  Date: 03/19/2025

  We appreciate Ms. ********** for bringing her concerns to our attention (Reference Complaint ID: *********.
  Our team is actively gathering information to assist her further and will follow up as soon as we have more details.
  We appreciate her patience and will provide an update soon.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon took over a previous landlord (Pathlight Property Management) within the last months. Which has been a huge setback to my family. For starters when had to open a call for maintenance due to no heat. We didnt have heat in the cold of the winter for weeks. We purchased portable heaters, that Tricon never reimbursed. This was very upsetting considering we had a full tank of oil. Tricon vendor didnt fix the oil heater, instead they installed an electric system. We had dual climate control originally; we are now downgraded to a single climate setup There are times when we could just heat upstairs and not the downstairs, which was cost saving efficient. Now we are incurring a larger utility bill because of Tricon. I reached out to **** from Tricon and mentioned I have over $400. In the oil tank. He was going to investigate the matter. Well, here is where our family experienced another financial burden. Tricon installed a new water heater that which caused electrical issues. The water heater trips the washer in the laundry room. Which now shorted out the washer. Due to the contractors installation our washer is now broken. We have been waiting for this service and now have another huge expense by going to the laundromat. Tricon partially removed fuse circuits from the fuse box. This is now a electrical safety hazard from water heater installation. To add to this, if two showers are going at the same time within 5 minutes the hot water runs out. We have a family and cant afford to wait for the water heater to produce hot water to shower. We also put in a service request because the leaking sink. Contractor came twice but was unable to resolve the issue. So now we have a water leak being caught by a bucket. That is costing an increase in the water bill. Then the final blow to this financial crisis. I had an electric bill of an average of $100 per month. I just got my new bill which was $600. Tricon have cost an increase and never offered to fix the oil heater

  

  Business Response

  Date: 03/19/2025

  We appreciate Ms. ******* for bringing her concerns to our attention (Reference Complaint ID: *********.
  Our team is actively gathering information to assist her further and will follow up as soon as we have more details.
  We appreciate her patience and will provide an update soon.