Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tricon Residential has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

• 

  Tricon Residential

  3300 Fernbrook Ln N Ste 210 Plymouth, MN 55447-2393

• 

  Tricon American Homes

  1410 Donelson Pike Nashville, TN 37217-2933

• 

  Tricon Residential

  2030 Powers Ferry Rd FORMER: primary, reportab Atlanta, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January's rent payment was missing. Although we had verification of it being made. Tricone claims never never received it. Requested information which was sent. They claim they still did not get it to contract our bank. We contacted our bank and they are looking into the situation. Tricone would not set aside Januarys rent so we could make March payment . We were told numerous times different information by different staff that there would be no issues. There is a complete letter attached with full details. We were charged late fees Pets fees which we told them we longer have, pool fees they never show up to take care of the pool

  

  Business Response

  Date: 04/02/2025

  We would like to thank Mr. **** for bringing his concerns to our attention (Reference Complaint ID: **********).
  We understand how frustrating this experience has been and sincerely apologize for the confusion and inconvenience it has caused. Mr. **** raised several concerns, including a missing rent payment originally submitted to ********* in December, incorrect billing for a pet no longer in the home, charges for pool service that were not rendered, and challenges with communication while attempting to resolve these matters. Additional concerns involved a lease renewal and roommate removal request that Mr. **** believed had been completed through Pathlight, but for which no internal records were found.
  A thorough investigation was conducted regarding the missing January rent payment. While our records did not initially show receipt, Mr. **** provided verification and worked with his bank to help resolve the issue. Unfortunately, the delay in resolving this matter impacted the March payment timeline. We acknowledge that inconsistent communication across departments contributed to Mr. ***** frustration, and we sincerely regret that.
  In response, the pet charges were reviewed and removed, as no pet is currently associated with Mr. ***** file. The pool service issue has been escalated to our maintenance team for follow-up. Late fees were waived as a courtesy, and a customer service concession was applied to Mr. ***** ledger in recognition of the inconvenience. Additionally, our team engaged with the retention department to support the resolution of the renewal and roommate removal concerns.
  While the issues spanned multiple departments, we recognize the importance of clear, coordinated communication. Our team has taken full ownership of these matters to ensure they are properly addressed and to help prevent similar experiences in the future. We sincerely appreciate Mr. ***** patience and persistence, and we value the opportunity to make things right.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/21/25 I transferred the sewer utility from Tricon to myself and paid the balance due directly to the city. I immediately emailed proof of payment to Tricon and asked that they remove the duplicate charge from my account. No one replied. For the next 4 weeks, I called and emailed several times only to be ignored and not assisted everytime. I went to pay April rent the last week of March, but couldn't because the balance was still there. I tried calling again on 3/31 & was not helped. I then received an email from ***** ***** asking for proof of payment. I sent it first thing in the morning and at the very end of the day she asked me for the bill. I sent it. She then replies the next day that they need the bill from the city. I sent it early in the morning, and she had all day to correct their error, and didn't. Now they are going to try to give me a late fee for rent not being on time, all because for the last month they have failed to communicate with me. I even emailed my representative ******* Worth only to be ignored more. When I tried the text chat option the agent ended our chat because I asked him to read the previous call info instead of asking me to explain the problem once again to someone that won't help me.

  

  Business Response

  Date: 04/02/2025

  We would like to thank Mr. ********** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the ongoing frustration and lack of timely communication regarding the duplicate sewer charge. We understand how stressful billing issues can beespecially when they impact your ability to pay rent on time.
  After reviewing the matter, weve taken steps to resolve the issue. A note has been added to Mr. **********s account to ensure future Conservice bills are not posted to his ledger, as he is managing the sewer utility directly. The duplicate charge has also been placed on hold to allow Mr. ********** to pay rent without incurring a late fee.
  Weve also confirmed that the duplicate charge will be credited back to his account within 710 business days. We appreciate his patience and thank him again for bringing this matter to our attention. Should he need further assistance, were here to help.

  Customer Answer

  Date: 04/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** Charleston
  
   
  

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon has dragged their feet on every step of our repairs and maintenance requests, leaving for weeks with broken gates, lifting floors, no water, and ZERO customer service to make things right. After being on their worthless customer service line for 2 hours, I was provided 2 dead emails and a dozen excuses about why the pisspoor service should be excused.

  

  Business Response

  Date: 04/04/2025

  We would like to thank Mr. ******* for taking the time to share his feedback (Reference Complaint ID: *********.
  We sincerely apologize for the delays and lack of communication he experienced regarding his maintenance requests. We understand how frustrating it can be to navigate unresolved issues and challenges in reaching support, and we regret the inconvenience this has caused.
  Were pleased to confirm that all of Mr. ******** previous and current work orders have either been completed or are actively in progress. We also greatly appreciate the positive comments he has shared about our maintenance team, new management, and in particular, **** *****. We will be sure to share this recognition with him and the rest of the team.
  Mr. ******** experience is important to us, and we remain committed to improving communication and delivering timely, reliable service. Should he need any further assistance, we are here to help.

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at one of Tricon Residential's rental properties in *********, *******. I made a rent payment that was double-charged. I reached out to Tricon customer support they would not help me or give me a resolution. They told me to contact my bank. Then, they stated an *** would be placed on my account, but the app is horrible and does not work correctly. Also, I have contacted my property manager about them charging me for sanitation when I already pay the city for sanitation services. The property manager has questions. Since I rented this house with Tricon, it has been a horrible experience, and I will not consider renting from them in the future.

  

  Business Response

  Date: 04/22/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the frustration he has experienced, particularly regarding the duplicate rent payment, the challenges with the resident app, and the sanitation billing concern. We understand how important it is to have these matters resolved promptly and clearly.
  Our team is currently gathering the necessary information to further assist, and we will follow up with Mr. ****** directly as soon as we have more details. We appreciate his patience and the opportunity to work toward a resolution.

  Customer Answer

  Date: 04/22/2025

  No one has reached out to me. Also, to note I am having an issue with renewing my lease. I just got an email just 30 days before lease ends. They keep putting pet rent on the lease and I have told them numerous times I do not have pets. **************** with ********************** has been astronomical. I feel like Im being bullied. 

  

  Business Response

  Date: 04/24/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
  Mr. ****** expressed frustration with the lack of assistance he received regarding a duplicate rent payment submitted through the Tricon app, as well as confusion surrounding sanitation billing. We sincerely apologize for the initial miscommunication and any inconvenience this may have caused.
  Upon further review, our team was able to clarify the process: once the duplicate payment posts and clears **************** we can initiate a refund upon request. We were pleased to explain these options directly and provide reassurance that his concerns were being addressed.
  Additionally, we discussed the sanitation billing, which initially appeared unclear due to a misunderstanding at lease signing. Mr. ****** confirmed that after reviewing the charges, he now understands the billing and has no further concerns.
  Mr. ****** also shared that he has renewed his lease and remains happy in his home. We appreciate his continued residency and have provided him with our contact information for any future questions or support needed.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon has not addressed our concerns over mold and mold damage throughout the home. We have submitted numerous emails, phone calls and work orders without any response. There website and app are both useless. There is a positive test done for mold and they have chose to not respond. Currently there are safety and health concerns, as we have been negatively affected by the present mold in the home. There is also an issue about the mouse infestation, the dead carcasses, as well as the mice urine and f**** that no one has cleaned up throughout the house, attic, basement and garage.

  

  Business Response

  Date: 04/10/2025

  We would like to thank *** and Mr. *********** for bringing their concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the lack of response and the distress caused by the unresolved issues at the property. We recognize the seriousness of the concerns raisedparticularly those related to mold, pest activity, and the potential impact on health and safety.
  We are actively reviewing the submitted work orders and communications and have escalated the matter to the appropriate teams for immediate follow-up.
  *** and Mr. ************ health and well-being are extremely important to us, and we deeply regret the delay in delivering the level of service and support they deserve. A member of our team will be reaching out directly to coordinate next steps and ensure that remediation efforts begin without further delay.
  We appreciate their patience and the opportunity to make this right.

  Customer Answer

  Date: 04/17/2025

  This complaint is not resolved. No work had been done. No attempts for removing the mold have been tried. Do not close our complaint.
  

  Yes of course use this email as rebuttal.
  

  
  

  Thank you,

  
  

  *** and ****** ***********

  

  Business Response

  Date: 04/26/2025

  We would like to thank *** and Mr. *********** for bringing their concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the frustration and distress this situation has caused. We take health and safety concerns very seriously and have been actively working toward a resolution. We have agreed to replace all of the affected windows and to replace the carpet in the home with LVP flooring. Additionally, we are providing a $1,500 concession to assist with the costs of moving furniture so that the necessary work can be completed.
  Many of the underlying issues were present prior to ********************* of the property, and we recognize that these concerns came to light during the renewal process. We appreciate the Sandhoefners' patience and cooperation as we move forward, and we remain committed to ensuring their home is safe and comfortable.

  Customer Answer

  Date: 04/28/2025

  We appreciate Tricon now making efforts to fix these issues. We want this complaint to stay open until Tricon has completed the work and removed the mold issues.

  Thank you,

  *** and ****** ***********
  

  
  

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renting house managed by Tricon Residential. Requested service for leaking toilet on March 10, 2025 via Tricon phone app, then via phone calls on March 13, March 19, and March 26. As of this writing, I still have not received service (not even an update).

  

  Business Response

  Date: 04/04/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delay and lack of communication regarding the service request related to the leaking shower faucet. While the issue was categorized as non-emergency and was pending scheduling based on technician availability, we fully acknowledge that more proactive communication should have taken place.
  Keeping residents informed throughout the process is essential, and we regret that this was not the experience Mr. ****** received. Clear updates, even when work is pending, are a priority we are working to reinforce.
  We appreciate Mr. ******* patience and understanding, and we are actively working to ensure the matter is addressed promptly. Should he have any additional questions or require further assistance, we remain available to help.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were renting a home from *********, recently Tricon acquired it. At that time ,we had 90 days remaining on tje lease. I began calling them to try to get answers about a lease renewal. Never, Ever would they take the call or return the call. Countless calls over the next 2 months. Today, theres 12 days remaining on the lease, and on the mobile app they put us on month to month. Charging an additional $300. I tried calling once again, this time someone answers ,but tells she dont know anything. Just pay the rent and just wait.

  

  Business Response

  Date: 04/02/2025

  We would like to thank Ms. ******* for sharing her feedback (Reference Complaint ID: *********.
  We sincerely apologize for the difficulty and lack of communication she experienced while attempting to renew her lease following the transition from Pathlight to Tricon Residential. We understand how frustrating this must have been, especially with the added stress of the lease approaching its end.
  Were pleased to confirm that Ms. ******** renewal plan has been successfully selected, and the lease document has been sent for signatures. We truly appreciate her patience throughout this process and are glad we were able to assist in moving things forward.
  Once again, we thank Ms. ******* for giving us the opportunity to address her concerns. Should she need any further assistance, our team is here to help.

  Customer Answer

  Date: 04/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our roof and fence were destroyed by severe storms on 3/4/2025. Our property is owned by Tricon and a representative came out to evaluate the damage. They informed us that the roof and fence needs to be replaced. We have not heard update and are unable to speak with anyone as we are kept on hold indefinitely. The damages pose an unsafe situation as we live across the street from 3 community schools and students have been messing with the damaged fence which could fall at any time

  

  Business Response

  Date: 04/01/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delay and understand the urgency of the situation, especially given the safety concerns related to the roof and fence damage.
  We are currently gathering the necessary information to review the status of the repairs. Please be assured that we take these matters seriously and are working with the appropriate teams to prioritize this issue.
  We will reach out to Ms. ******** directly as soon as we have more information. In the meantime, we appreciate her patience and understanding as we work toward a resolution.

  Customer Answer

  Date: 04/01/2025

  we are not satisfied with Tricons response as it has been approximately 1 month since the severe storms damaged our roof and fence and Tricon has given us we nothing but excuses regarding the reason why the repairs have not been made. Meanwhile, we have sustained water damage in our home from the roof leaking during subsequent storms.

  

  Business Response

  Date: 04/04/2025

  We would like to once again thank Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delay and lack of communication following the severe storms on March 4, which impacted hundreds of homes in the area. We understand how concerning it is to experience damage to both the roof and fenceparticularly in a location where community safety is a key concern.
  While the unusually high volume of storm-related work orders has unfortunately resulted in extended response times, we recognize that consistent and timely communication is essential, especially when the damage may pose a safety risk.
  We regret that nearly two weeks passed before Ms. ******** received a follow-up, and we acknowledge that more proactive outreach could have helped alleviate some of the frustration. Please be assured that her work order remains a priority, and our team is actively working to address all storm-related repairs as efficiently as possible.
  We sincerely appreciate Ms. ********* patience and understanding, and we remain available should she have any further questions or require additional assistance.

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** Blair **************************

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of our house on Feb. 19th. We live in ********* which means our security deposit needs to be returned within 21 days or in our case by March 12th. After that date came and went I had contacted them, they sent me to 2 different departments before being told they would look into it. After a few more days I called back and they told me they would reach out to the realtor that asked me for a forwarding address. Even more days flew by without hearing back so I decided to reach out directly to the realtor. I contacted her last Wednesday and she replied Thursday informing me she would look into it and get back to me. It is now March 25th and I haven't heard anything from Tricon or the realtor; Every time I have talked to someone I have initiated contact

  

  Business Response

  Date: 03/28/2025

  We would like to thank Mr. **************** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delay in returning Mr. ****************s security deposit and for the inconvenience caused by the lack of timely communication.
  We have since spoken with Mr. **************** directly and confirmed that his security deposit will be issued within the next week. Once we receive the tracking information from our General Accounts Payable team, we will promptly share it with him.
  We truly appreciate Mr. ****************s patience and understanding, and were glad we had the opportunity to connect and clarify the situation. Should he have any further questions, we encourage him to reach out at any time.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They responded to another complaint filed yet it was all lies. My original balance was NOT corrected. I spoke to a H. Gone who told me to mail certified partial funds to their Tustin location. They still didnt credit it. Left a voicemail you could barely understand saying it was being held whatever that means. I mailed another right after that and still havent heard anything and TODAY after emailing twice to please call me asap, sent another threat of eviction. According to emails sent when they were about to take over it stated nothing would be changing. ********* allowed us to send payment twice a month/or even weekly. Tricon does not. Still did NOT remedy the original carry over balance and now keeps adding even more fees. I noticed a lot of us that were with Pathlight are having the same issues so I am creating a page on social media for all of us to get together and see what can be done. You 100% can NOT reach a live person who can help. If you take the call back they then send you to another queue where no one answers. I am over it. I was so happy to see the transition based on previous reviews however it is all smoke and mirrors. If this actually gets posted please find the ** page regarding tenant issues with them. Ill probably be evicted by then but we can stop it from happening others. Not sure if theyll post the link so search TRiCON residential tenant issues. ************************************************************

  

  Business Response

  Date: 03/28/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the frustration and difficulty Ms. ***** experienced while trying to resolve her account balance and connect with our team. We understand how stressful this situation has been and truly appreciate her persistence in seeking a resolution.
  We acknowledge the communication challenges and confusion surrounding her partial payments and account status. We were able to connect with Ms. ***** via email and have since reviewed and clarified our partial payment policy. While we understand this may differ from her previous arrangement with Pathlight, we have confirmed that partial payments are not accepted under our current policy.
  To help improve Ms. ***** experience and address her concerns, we offered to waive legal fees. We're pleased to hear that, following this interaction, Ms. ***** expressed satisfaction and now has a clear point of contact for future support.
  We value Ms. ***** feedback and remain committed to improving our communication and overall service. If she has any further questions or needs additional assistance, we encourage her to reach out at any time.