Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Silver Bay Property Corp

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

• 

  Tricon American Homes

  14311 Reese Blvd W Ste A2 Box 277 Huntersville, NC 28078-7955

• 

  Tricon Residential

  Columbus, OH 43219-6093

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving in, we have discovered mold in the house six times. Each time, Tricon Residential has only provided a temporary solutioncleaning off the visible mold and covering the affected areasrather than properly addressing the root cause. Most recently, we found mold in the kitchen. This repeated negligence poses serious health risks to my household, and it is clear that Tricon Residential is failing to maintain a safe living environment.Additionally, Tricon Residential repeatedly sends out the lowest-bid independent contractors, many of whom do not even introduce themselves upon arrival. As a parent, I am deeply concerned about the security of my home and family. I expect licensed, professional vendors to handle these issues properly and transparently, rather than unknown individuals with no clear ************** this point, I am demanding that Tricon Residential remove and replace all lower kitchen cabinets that have been affected by water damage and warping, rather than reinstalling the same mold-contaminated cabinetry. I also expect all mold-affected drywall to be properly cut out and replacednot just a small sectionensuring there is no remaining contamination in the home. Simply removing one portion of drywall while reusing a cabinet that has been in direct contact with mold is not an acceptable solution.I am requesting that Tricon Residential take appropriate action to properly remediate the mold issue at its source rather than applying short-term fixes. I also request that they send qualified, professional vendors who can provide documentation of their work. If they are unable to provide a safe, habitable living space, I am also seeking a fair resolution, such as a lease termination without penalty or financial compensation for the unsafe conditions.

  

  Business Response

  Date: 03/18/2025

  We appreciate Ms. ****** for bringing her concerns to our attention (Reference Complaint ID: *********.
  Our team is actively gathering additional information to assist her, and we will follow up as soon as we have further updates. Thank you. 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to contact tricon on 3/4/2024 because I got a notice on my door. I had fallen behind with work and my father made a payment and then it reversed. I talked to someone about potentially getting more time to pay it to only be told if not paid by 3/7/2024 they would go through with the eviction.Come 3/7/2024 not even end of day I had received an email that told ne my account was sent for eviction: so not only was I not offered no extra time but they didnt even give me a chance to gather any funds!! This cant be real Ive never dealt with a company that legit doesnt work with you and youre trying to pay like I want to pay you your full balance but help me help you! Then you cant ever talk to someone I was advised to just respond to an email and havent heard back and that was over 5 days ago. This company needs to be audited and looked at for suspicious activity.

  

  Business Response

  Date: 03/11/2025

  We appreciate Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the stress and frustration this situation has caused. We understand the importance of clear communication, especially when dealing with financial difficulties.
  
  Ms. ******** attempted to reach out regarding additional time to make her payment, and we recognize that her father submitted a payment on her behalf, which was unfortunately returned due to insufficient funds. We acknowledge that this has only added to an already stressful situation.
  
  To ensure a resolution, we recognize that better communication could have helped prevent this escalation. Ms. ******** has indicated that she plans to submit her full payment on Friday via express mail, and we want to ensure the process goes smoothly. Our Account Support team is available to assist her in confirming payment details.
  
  We appreciate her reaching out and want to assure her that we are here to help. If she requires any further assistance, please dont hesitate to reach out.

  Customer Answer

  Date: 03/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

  Customer Answer

  Date: 03/19/2025

  I was communicating with the company letting them know I will pay them and gave a date. To wake up and see that they have filed an eviction on public record after communicating with them and the lady saying she notated my account is more than embarrassing and I am totally disgusted with this company: for a company to not work with you and just file is ridiculous after COMMUNICATING with them and keep Them in the loop. Now what is left to do?!

  Desired Resolution:

  Contact by the business *******************************************************************************************************************************************************************************************************

  
  

  

  Business Response

  Date: 03/20/2025

  Once again, we appreciate Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for any distress and frustration this situation has caused. We understand the difficulty of this matter and appreciate Ms. ******** efforts to communicate with us regarding her payment.
  Unfortunately, as the payment had not yet been received, we were required to proceed with the eviction filing. However, our team is actively in contact with Ms. ******** and will assist her through this process to explore any possible resolutions.
  Please let us know if Ms. ******** has any further questions or requires additional support. We are here to help.

  Customer Answer

  Date: 04/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, March 10 2025 I called to verify that they participated in the housing choice voucher program. He said yes but only in a certain area. Under the home I was interested in it clearly states they are an Equal Opportunity Housing Provider. What I have just experienced is discrimination according to the definition of Equal opportunity housing provider. Honor what you wrote..... Below is part of the description for the home I am interested in. Which states they are "PROUD" to be an equal opportunity housing provider.- There is an application fee of $55 (or less depending on the state) per occupant aged 18 or older. Completed applications are considered on a "first-come, first-served" basis. There is a holding deposit of $250 per home, which is credited to the approved applicant's first month's rent after move-in, refunded if the application is denied, or forfeited if the move-in is canceled by an approved applicant. Approved applicants are required to execute a Lease Agreement and submit the full security deposit within 48 hours after approval of the Lease. The Lease start date must be within 10 days after approval (certain exceptions may apply at Tricon Single-Family Rental Communities). This requirement is applicable even if an approved applicant has not seen the inside of the home. Tricon Residential is proud to be an Equal Opportunity Housing Provider.

  

  Business Response

  Date: 03/12/2025

  We appreciate Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  At Tricon Residential, we take fair housing practices seriously and value the opportunity to clarify. While we are proud to be an Equal Opportunity Housing Provider, participation in the Housing Choice Voucher Program may vary by location due to local regulations, program requirements, and availability. We apologize for any confusion regarding this matter.
  If Ms. ******** requires further clarification or assistance with available housing options, please let us knowwe are happy to help.

• Initial Complaint

  Date:03/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over my lease from *********. Wrong amount due during takeover. Repeatedly tried to email and call. No response. Sent a 3 day notice. Tried to reach again. Sent an eviction with $900 attorney fees. Locked out of account for payment. Absolutely heartbreaking as I was very hopeful about the transition when I read their reviews but now seeking an attorney as I am not alone in the same treatment others have posted. So sad.

  

  Business Response

  Date: 03/12/2025

  We appreciate Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the difficulties she experienced during the transition and understand how frustrating this has been.
  Ms. ***** rent amount was incorrect after the integration, and she had trouble reaching a representative. Unfortunately, this led to an eviction filing and a lock on her resident portal. Please know that we have dismissed the eviction, waived all legal and late fees, and restored her portal access.
  Additionally, our representative has sent her an email with details on WIPS payment options and the current amount due. We will also attempt to reach her again today to ensure all concerns are fully resolved.
  We sincerely regret the inconvenience this has caused and appreciate Ms. ****** patience and understanding as we work through this. If she requires any further assistance, please dont hesitate to reach out.
  

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Neglect from property management company when trying to submit notice to vacate at end of lease agreement. Phone call was made, and email address to submit notice was given. Notice was submitted, as well as follow up email for confirmation. No response ever received. Multiple phone calls were made to confirm that notice was received. No response. The agents who answer the phone will not forward my call or provide any additional contact information. They state they will email the appropriate parties to get back to me. No one has responded. I have now received emails prompting me to resign the new lease offer. I have advised the company I am not willing to sign the new lease and plan on vacating the property by 04/15/2025.

  

  Business Response

  Date: 03/12/2025

  We appreciate Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the challenges she experienced while trying to submit her notice to vacate. We understand how frustrating it must have been to not receive timely confirmation.
  From our records, it appears that Ms. ********* notice may have been related to the renewal increase, and our Retention Team was working on a potential lower rate. Our National Retention Team also followed up with her via email on 3/7, but we have been unable to connect with her via email or phone. We truly regret any miscommunication.
  We recognize that Ms. ******** has spoken with multiple representatives, and we understand the importance of a streamlined experience. To better assist her, we would like to connect her with a single point of contact who can help directly. Please let us know the best time and method to reach her so we can ensure this matter is properly resolved.
  We appreciate her patience and look forward to assisting her.

  Customer Answer

  Date: 03/12/2025

  My initial call to Tricon took place on 2/20/2025. I was told that the retention team would look into a lower rate of rent. After no response or follow up, we decided to move forward with vacating the property in a timely manner. The primary concern was that prolonging the process would result in a penalty if the new proposed rate was not acceptable and we were not in the agreements timely notice stipulation of ***** days. We made other living arrangers in the time between 2/20/25 and Tricons response on 3/07/2025. 
  If work on creating a lower rate was in process in that time, that should have been communicated in that time. 
  I am now working with one representative who has acknowledged our letter to vacate and has been in communication in a timely manner. 

  

  Business Response

  Date: 03/14/2025

  Once again, we appreciate Ms. ******** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely thank Ms. ******** for clarifying her timeline and concerns. We understand the importance of timely communication, particularly when making significant housing decisions.
  Given that her initial request for a lower rental rate was made on 2/20/2025 and no follow-up was received until 3/07/2025, we recognize how the lack of response may have led to the decision to secure alternative living arrangements to avoid potential penalties. Clear and proactive communication is essential in these situations, and we value Ms. ********* feedback on the process.
  We are pleased to hear that Ms. ******** is now working with a representative who has acknowledged her notice to vacate and is providing timely updates. If there is anything further we can do to assist or clarify, please do not hesitate to reach out.

  Customer Answer

  Date: 03/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a great experience living at a Tricon property in *******. Due to unforeseen circumstances with my previous partner, I needed to get out of the situation. This did result in a lease break. However, given the situation I was in, and to minimize communication with my ex, I have reached out to Tricon several times since February 25th requesting the final billing statement so that I can take care of my portion. I have lost access to the resident portal due to no longer being a resident. *** requested access - nothing. *** requested the final bill for my records - nothing. To those I have talked to this has been bumped over to someone else and now I am having no luck with the National Support Team getting in contact with me. Essentially they are ghosting me even with several requests made from myself and the support manager. Im not sure why it is so difficult to get the final bill as the notice to vacate was submitted January 23rd. Please advise.

  

  Business Response

  Date: 03/11/2025

  We would like to thank Ms. *********** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the challenges she has faced in obtaining her final billing statement and accessing her account. We understand how frustrating this has been and truly appreciate her patience.
  While our ******* team has not received any calls regarding this matter, we are actively working to ensure Ms. *********** receives the information she needs. ******* will be reaching out to her directly to provide guidance and connect her with the appropriate team.
  Additionally, her move-out statement has already been mailed to the forwarding address she provided.
  We recognize that situations like this can be difficult, and we appreciate Ms. *********** bringing it to our attention. If she requires any further assistance, we encourage her to reach out.

  Customer Answer

  Date: 03/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have spoken with ******* since this has been filed and she has sent me the appropriate information through email. I appreciate the business taking the steps to correct this. 
  

  Please note I was never provided an opportunity to share my forwarding address as it is completely different than the one that was provided by the other party. I also tried calling several times and was put on hold or on the list to receive a call back. Not once did anyone call me back.

   Regardless, 

  
  All the best,
  
  *** ***********
  
   

  
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26th my home flooded damaging over 90% of the home. They booked a hotel and some how still wanted me to come out of pocket 120$ for the days they wanted me and my one year old baby to stay there in the circumstances that I was in I could not afford giving out any type of money . I had to sleep in the home on the floor with my baby since it was the middle of the night and in no way would I be able to contact tricon I had a lady offer to book me a ****** while the repairs would take place that initially were only supposed to be until the 6th of February not only was nothing done the whole time we were out after this everyone took their time to respond and left us to deal with things on our own. The home was in horrible states and not able to actually live in. First ****** that was assisting us was ******* not only did she not respond anymore but also promised me were atleast going to be getting a prorated amount of 900 applied to our rent and that was for the work being done on the 6th of February which took until the 17th of February that was the last day people were coming in and out of the home fixing the flooring and changing all the carpet. We were cornered in the home because everything took so long to fix no one would respond or put us as a priority as we had already been dealing with this for over 3 weeks! Not only was my couch damaged and broken while the guys were moving things around now that I spoke to **** ****** finally something was started to move regarding the credits OWED to us since the beginning she was not very compassionate or understanding didnt seem to care at all. They made me wait until the 5th when rent is due to tell me that I was not going to be getting any credits for the rent applied and now are going to be sending technicians to my house to come look at the couch that they broke after videos and pictures were provided as requested. Tricon has become a huge disappointment on false promises.

  

  Business Response

  Date: 03/11/2025

  We appreciate Ms. ****** for bringing her concerns to our attention (Reference Complaint ID: *********.
  Our team is actively gathering the necessary information to assist her, and we will follow up as soon as we have further details.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Awful, *************. Ive been a resident for 7.5 ********** has been an absolute nightmare. This company is only after money. I can now see why theyve been bought out multiple times throughout the years. There use to be a time when I was a proud tenant, a time I actually believed they cared for their tenants, a time when you could renew for a reasonable 18 month lease, now its 12 months NON NEGOTIABLE. People have fixed incomes, at least allow some of us who have been loyal tenants an opportunity to negotiate these spiking increases- especially during this economic crisis, they wont negotiate a ***** less. They also claim to offer fair renewals which is a complete & utter lie, my neighbor who rents her property through a company I will not disclose is currently paying $300 less than what Im paying & they have brand new appliances, floors, cabinets, etc. Meanwhile, I just received my renewal offer, to my surprise, it has increased by another $210 after it just increased $300 last year. $510 within a year is utter insanity. They are overcharging tenants significantly by using ********, a system used to manipulate rent using algorithmic pricing tools. They refuse to renovate my home after years of requesting, my cabinets are aged, they continue breaking & Im over submitting maintenance request after maintenance request to have them fixed. I can never get anyone on the phone even during normal business hours. Today I tried calling at 4:00 EST- I was unable to speak with anyone due to the answering service indicating the office is closed- on a Wednesday? These homes are not worth the prices youre paying, the property managers do not exist after you sign your lease, they do not return calls & when they do- theyre extremely rude. They have several pending lawsuits against them for their unethical practices- their primary goal is to purchase all of the single family homes, keep the rent prices up to make it impossible for you to save money to purchase a home.

  

  Business Response

  Date: 03/11/2025

  We appreciate Ms. ********** for bringing her concerns to our attention (Reference Complaint ID: *********.
  Our team is actively gathering the necessary information to assist her, and we will follow up as soon as we have more details.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Out of a path light property on January 7 that property is now owned by Tricon residential. Our deposit for the full amount of 2675was sent to the incorrect address. The tracking number for that check has been included below. It is currently in a mail warehouse in *****. We have called multiple multiple times trying to get this business to cancel or put a stop order on that check and issue us a one. It is now been over two months. Ive called 15 to 20 times Ive been on hold and on the phone for hours and Tricon hasnot been helpful and has not remedy the situation. We need our deposit back and its ridiculous that its been this challenging and this much work to get what we are entitled to this something that could be solved within minutes and unacceptable that its taken over two months.

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother and I rented a property from Tricon Residential with the lease ending on 02/03/2025. From the beginning there were problems from a pest issue to a worn roof. The home was not ready to be rented out which we did not discover of course until moving in. There were multiple maintenance tickets we had to open because the house was not well taken care of. Fast forward to our move out, we were charged for a trash pickup, despite us taking the proper steps provided for the trash to be picked up days before our move out. We received a month to month charge even though we moved out by end of day on the day our lease ended. We were charged the full amount for renters insurance for the month of February, even though we were only in the property for 3 days. Both my mother and I have reached out several times via email and phone for explanations of the charges and no one has responded. The two representatives we actually were able to speak with could only speak to the mailing of the security deposit in which they both provided two different addresses of where the check was sent. One address being the address we literally just moved out from & the other being an address we never heard of nor provided. It has been almost a month and still no answers. This has been the worst experience with a property management company *** ever had and would not recommend them under any circumstance.

  

  Business Response

  Date: 03/07/2025

  We appreciate Ms. **** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the challenges Ms. **** and her mother have faced throughout this process. Our team has reviewed her account and has processed the following reversals and refunds:
  Month-to-Month Fee Reversal (02/2025): $12.99
  Exterior Trash Out Reversal: $150.00
  Renters Insurance Reversal: $17.95
  Additional Refunded Amount: $180.94
  We truly appreciate Ms. ***** patience and regret any frustration this situation has caused. If she has any further concerns or requires additional clarification, please do not hesitate to reach out.

  Customer Answer

  Date: 03/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me, as long as these refunds are in addition to the security deposit check that is also to be reissued in the amount of, $1440.82 to the correct address. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Silkena Bond