Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Silver Bay Property Corp

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon Capital Group

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon Residential

  Columbus, OH 43219-6093

• 

  Altis At Grand Cypress

  1901 Cypress Preserve Dr Lutz, FL 33549-6938

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of contract: Failure to return security deposit in 30 day requirement. Lease ended 3/6/2023. Recieved a email on 4/4/2023 from local office in ********* that I would receive full refund of security deposit $1979.00. I should have gotten by 4/6/2023. It is now 4/11/2023, still have not gotten my refund. I have sent follow up emails to local staff that has been ignored asking for updates. I also checked the informed delivery of mail and it is not showing for tomorrow either. They are in complete violation of the lease agreement and state laws surrounding the return of security deposits. There was no damages or deductions and therefore no reason to not issue my refund.

  

  Business Response

  Date: 04/12/2023

  We would like to thank ******************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our team has contacted ******************** directly and have notified him that the refund was sent to General AP on 4/5 and was delivered to the post office on 4/11 to mail out. 
  Our team will be providing ******************** will the tracking information.
  We appreciate ******************** providing us with an opportunity to clarify and remain available should he have any further questions or concerns.Thank you. 

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  This issue with the HVAC unit and the Maintenance team at Tricon 11/22. Some visits were honored by Tricon, some were not, which lead to an increase to the ******** Natural Gas monthly bill & Electric bill from using space heaters in every room.
  After speaking with a ******** representative who advised us to contact Tricon maintenance & ask for a Manager to look at the unit & also request a credit because a bill totaling almost $400 for one month is high. A maintenance ticket was submitted & request for a maintenance manager come to the property to look at the HVAC unit was made. No manager was sent, but tech stated we needed a new unit. We requested a manager to come once again & after weeks of no response or follow up we submitted another maintenance ticket. No contacted from manager. Another tech came & advised something was wrong with the unit in the attic & he needed assistance to start fixing the issue. We verbally asked the technician to put in the notes that we are requesting the maintenance manager to come the property and look at the unit. Again, no manager contacted us. In 2023 another tech visit and we make another request for a maintenance manager to contact us. We have requested a call with ******** Natural Gas and Nick C***** (Tricon Maintenance) and was told by Nick, it is unnecessary to have a call. We have asked for the notes that each tech put in the Work Orders, no response from Nick ******* Nick states I advised the unit was working, I asked for a phone recording of me stating that. No response from Nick. The bills have increased due to lack of concern from Tricon and Nick. All residents deserve a response/ timely response from the maintenance team, especially when HVAC is essential to the state I live in.

  

  Business Response

  Date: 04/12/2023

  Please see attachment "****** ****** - BBB Response" 

  Customer Answer

  Date: 04/12/2023

  Thank you for taking this matter seriously. The call on 4/12 was not disconnected by ****** ****** and a callback attempt was made to Nick and he or anyone else who could assist with this matter answered. In case, Nick disconnected the call we also sent a follow up email immediately after 
  

  Secondly as told to Nick previously the total balance is not in question however the monthly elevated bills, repeated maintenance tickets to different tech visits without an actual resolution, to some service visits that were not honored by Tricon, lack of communication from Tricon, having to beg for more information on when and why the hvac unit isn’t working correctly, to ask to go over the tech notes, to being advised the work orders are visible on the website (which doesn’t include tech notes), to us having to use space heaters in multiple rooms which increased the energy bil as welll, to repeatedly asking for a maintenance manager to come to the property to look at the unit, to being told a call with Piedmont is unnecessary as part of the resolution, to have to spend time to make this complaint when I have a 9-5 like most people and to only receiving a call today due to this complaint, to being insulted by being advised that the heat was working when the bills say otherwise  

  $300 would be a more acceptable amount considering all the the above as well as no attempt to call back after the call was “disconnected” 

  

  Business Response

  Date: 04/13/2023

  Once again, we would like to thank *** ****** for taking
  the time to bring her concerns to our attention (Reference Complaint ID: 19923507).
  After reviewing all bills submitted our team found the
  following:
  November Bill: Usage went up but normal usage when the heat
  is used when its cold out (also had a $0.15497 per therm increase from gas
  company per the message on your bill) Only $120 of the $161.99 balance was paid
  leaving a $41.99 balance passed due. Total amount with new charges $140.54.
  Paid $50.54 on 11/30/22.
  December Bill: Bill was higher then the month previous (due
  to more usage) but less then November the previous year. (your bill includes a
  rate increase of $0.01906 per therm per the gas company per the message on your
  bill) $90 past due balance plus new charges of $161.68. Bringing total amount
  due to $251.68. $100 paid on 12/30/22. Overdue balance of $151.68.
  January Bill:. Usage goes up in December but we had
  freezing lows which will cause the unit to run longer to keep the house warm.
  (your bill includes a rate increase of $0.11 per therm per the message on your
  bill). Overdue balance of $151.68 plus new charges of $291.92 brings the total
  account balance to $443.60. Payment made of $152 on 1/31/23. Past due balance
  $291.60
  February Bill: Usage is exact as the previous year for
  January. Dollar amount is higher due to the two previous bill increases from
  the gas company. Overdue balance of $291.60 plus new charges of $339.13 brings
  the total balance to $630.73. Payment made of $292 on 2/28/23. Past due balance
  $339.73
  March Bill: Usage less than the previous year. (bill
  includes a decrease of $0.30434 per therm per the message from the gas company)
  Overdue balance of $338.73 plus new charges of $208.52 brings total to $547.25.
  Unfortunately, it seems the bill continues to grow because
  the amount due kept carrying over from month to month. There is nothing Tricon
  can do in terms of a concession for *** ****** utility usage at this time.

  Customer Answer

  Date: 04/22/2023

  
   Not accepted 

  As stated previously after dealing with Tricon the previous we’re still waiting for Nick to callback from the last conversation where he disconnected the call as well as the response to our emails on this issue. We are requesting a call with ******** Natural Gas so we can get clarity on the charges and do not accept this lack of customer service  

   

• Initial Complaint

  Date:04/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently renting from Tricon Residential. After catching Covid, my health deteriorated, and was placed on Short Term disability, then long-term disability. Prior to this, I had perfect rental history. Despite all that is going on in this world, the last thing anyone wants to stress or worry about is being homeless. I also have a young child in the home who was also diagnosed with a life-threatening illness after catching *****. I have been in contact with Tricon and have been very transparent with my current situation. Long story short, I fell behind in rent and was awarded assistance from Georgia Rental Assistance, though grateful for the help, it wasn't enough to get me through this unfortunate situation. I fell behind for 5 or 6 months and had to pay over $10,000 to avoid eviction and being homeless. In that $10,000, there were fees for attorney. Thank God for my family I was able to receive assistance. I reached out again to Tricon and asked if I could split that payment in 2; half that day and the remaining half in 1 to 2 weeks and was told no, so I had to pay in full. Within 1 week, rent was due again. My ****************** Action is assisting with rental assistance. I got approved for assistance. When the case worker called and emailed Tricon and advised that I was approved and that they'd receive the payment within 30 days, Tricon refused to accept the payment because they were not waiting the 30 days. Because of that, I lost assistance from my ****************** Action. On April 6th, I received an email stating that if the rent was not paid in full by April 9th, an eviction would be filed. On April 10th, I called and asked if I can pay the full rent on Friday, April 15th, and was told No and that they were proceeding with the eviction, and that I'd also owe an additional $300 in lawyer fees if an eviction is indeed filed. Like come on, WHERE HAS HUMANITY GONE???? Was legally advised to go through my lease to check for consumer violations.

  

  Business Response

  Date: 04/13/2023

  We would like to thank **************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team contacted **************** directly and explained to her Tricon Residentials policy on when rent is due and about the penalties regarding being placed in eviction. **************** agreed that she understands the policy and that she will work on making the rent payments on time.
  Our team remains available should **************** have any further questions or concerns. Thank you.

  Customer Answer

  Date: 04/13/2023

  That is not entirely true! Tricon did advise of their policy. I also brought to their attention that they failed me as a Tenant, knowing that they were advised of my current health situation and was placed on Short Term Disability and they did not once offer their assistance using their ********************** Their representative was and aware long before I even became late on my payments. The agent also advised that Tricon helped numerous tenants so they won't be late, yet no one offered me anything.  I was only late because they were waiting on payment from Georgia Rental Assistance Program.  I even advised that I called the court yesterday and no Eviction was filed, so why charge me $300 filing fee? The agent ************** advised that he would be calling me back today 4/13 after he discusses the above mentioned concern with Management. 

  

  Business Response

  Date: 04/13/2023

  
  Once again, we would like to thank **************** for taking the time to bring her concerns to our attention (Reference Complaint ************.
  During the pandemic, our team provided every resident with the option to contact us directly to discuss their options if they were experiencing hardship.
  Our team will contact **************** directly to further assist her regarding the filling fee. Thank you.

  Customer Answer

  Date: 04/21/2023

  Tricon is not being 100% truthful. I did reach out about my hardship on numerous occasions and was told that even though rental assistance was assisting me, late charges would still apply. Not to mention, Community Action sent them a letter advising them that they'll also assist, but the waiting period was 30 days; Tricon replied and told them that they were not waiting 30 days on payment. For the month of April, I called in advance before they even filed eviction and spoke with *********************** and advised that I'd be paying on the 15th. I was told ok, however eviction would still be filed. Why file, if I advised the date I was going to pay. When I logged in to pay, I was locked out of the portal. Why lock the portal???? Why make a sick person drive an hour out to pay???? Why file eviction when I've been more than transparent? Why refuse payment from Community Action???? Why file eviction on the 11th AFTER we already discussed on the 9th that I paying on the 15???? 

  As far as the fees that they said someone would contact me about; they're still wanting the $300. It's unfair that they filed eviction 2 days after we spoke and got the ok to pay on the 15! 

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother rented a house at the above address from Tricon. She has been hassled by the *** about the conditions of the house since day one. She has had to contact Tricon 50 times before finally getting contacted back by them receiving a response of well have our maintenance department contact you. She finally did get one guy finally come out and look at everything and he couldnt believe how let go the house is. Disappeared. She is moving out now and received an email of move out procedures demanding the house be in such a condition that is far far better than it was when she first leased it. It has homeowners basically doing all of the repairs necessary on this house just to get deposit back. So they are asking from homeowners far far far more than they willing provide for their tenants. Asking for us to do things that werent done prior to her moving in. And if the previous tenants didnt care about their security deposit and didnt do anything and Tricon certainly didnt go ahead and use their deposit to have it done prior to my mother moving in then it seems unseemly to demand that she do all these things that ive never heard of any other rental agency requiring. Clean gutters, pressure wash rear deck, driveway and walkways and house. Clean windows inside and out. None of those things were done and absolutely have looked like c*** during her 5 years. The siding has been rotted away and fallen off in spots to the point that her *** has sent her multiple warnings and threats to fine us. Tricon says that she will be kicked out if continues getting notices from ***. Yet its Tricons neglect that is the problem. My mother has replaced grass, pressure washed driveways 4 times herself. My mother has lived in a stressed out circle of nonsense for 5 years and Tricon will probably try with every effort to not give her deposit back. I just want her to be able to get it back because she will have the house in better condition than when she moved in.

  

  Business Response

  Date: 04/05/2023

  We would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  As ************** is not a lease holder, we are unable to release any information regarding his mothers residential file.
  
  We kindly request that **************** mother please contact us directly so that we may address her concerns. Thank you.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Tricon Residential (*********, **) regarding their non-response. My lease expired on 05/02/2023, I decided not to renew because I needed a bigger place. **************** told me about a transfer, I told her I was interested. They told me that those in charge of that would contact me. They never did. I decided to apply for a new house on your website, after several attempts and waiting lists. Opted for another company. Today we are at 03/04/2023, almost two months and they have not returned my security deposit ($1456), I contacted the assistant manager, *******, who told me that she would tell the move out specialist. I did not hear anything. I contacted another employee and in the same way, I did not hear anything again. I call the customer service number and no one answers the phone. If nobody gives me an answer I will see myself in the obligation to *** them.

  

  Business Response

  Date: 04/10/2023

  We would like to thank ******************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist *********************
  
  
  We appreciate her patience and will contact her directly once we have further information. Thank you.

  Customer Answer

  Date: 04/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *********************************
  
   
  

• Initial Complaint

  Date:03/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today its March 31st. I was served with an eviction citation because of this months rent being passed due. Prior to being served I emailed the company because they locked me out of their online portal preventing me from paying my rent. How do they expect you to pay if they lock you out?! I spoke with a representative last name ****** who said I will have to pay Aprils rent also. If April rent isnt due until the 5th why is it mandatory for me to pay although its not due. I feel they are trying to push me out of this house all of a sudden, I have been here 3 years and never experienced this! They clearly do not care for their residents

  

  Business Response

  Date: 04/06/2023

  We would like to thank **************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist *****************
  
  We appreciate her patience and will contact her directly once we have further information. Thank you.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current Tricon Resident. I transferred from my previous Tricon rental property on February 18, 2023. I have NOT received a MOVE OUT statement or SECURITY DEPOSIT. Tricons policy is that a security deposit be sent out within 30days of the move out date. Tricon has my current address because as I stated I transferred from one Tricon property to another Tricon property. I have emailed and called my leasing coordinators (3 leasing coordinators) several times about the move out statement, security deposit, as well as about an HOA question and have not received a response. I have contacted Tricon Customer Support via phone only to be hung up on or told that the leasing coordinators were unavailable and that a message would be left for them to contact me. No one has reached out to me. THIS IS BEYOND RIDICULOUS!!!!! A simple reply to emails or phone calls goes a long way. I understand that people get busy but it is highly unprofessional and disrespectful to continuously ignore your current tenants especially when you owe them. I don't know what kind of inefficient and ill-equipped system that Tricon has or is running but you all need to fix this problem. Further, I need Tricon to keep the same energy that they would have if I was 10 days late with my rent. Im pretty sure I would have emails in my inbox communicating my delinquency and next steps in the process. Can someone get back to me to resolve this matter. Signed,A current frustrated tenant.

  

  Business Response

  Date: 04/03/2023

  We would like to thank ************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information in order to further assist ***************
  
  We appreciate her patience and will contact her directly once we have further information. Thank you.

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented the property located at ************************************************************************ with lease terms of 1/28/22 - 2/1/23. Our security deposit was $2099. On 1/31 we vacated the premises and notified Tricon via email to *********************, project manager, on 2/1. He acknowledged receipt and stated he would pass on the information. Under ******* Law, the landlord shall have 15 days to return the security deposit together with interest if otherwise required, or the landlord shall have 30 days to give the tenant written notice by certified mail to the tenants last known mailing address of his or her intention to impose a claim on the deposit and the reason for imposing the claim. 83.49(3), ******* Statutes.After multiple calls and emails to various Tricon employees without a response, we were informed by *****************************************, Portfolio Manager, on 3/15 that the accounting department would be cutting a check by tomorrow. On 3/20, we received a a check for $1332.74 (dated 3/16/23) and a Move out statement, dated 3/15, with deductions totaling $766.24. We expected our full security deposit of $2099 returned because we had not received notice from Tricon of an intent to assert a claim within the timeframes or in the manner required under ** law. We were informed in an email from ********************* dated 1/23, that "during this time, face to face move out appointments will not be directly scheduled" and that we should leave all keys and garage remotes in the house so we were not afforded the opportunity to do a walk through with Tricon. Since so much time had passed since we vacated the property and it has already been leased, we have no idea the basis of these additional charges noted on the move out statement. Landscape misc - $70.00, **** repair: $150, Doors Exterior Door $50.00, Exterior Paint Floor $200, ************ Services $58.33: Total $528.33 We had no issues with the **** unit as it worked properly on the day we moved out. We expect them to refund the additional $766.24.

  

  Business Response

  Date: 03/28/2023

  We would like to thank **************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  Our team has contacted **************** directly and have notified our accounting department of the adjustments that are being made to the account.Once our accounting department finalizes the corrections, the refund will be processed.
  
  Our team will be in contact with **************** to notify her when the check has been processed. Thank you.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a home from Tricon Residential from 12/3/2021-2/5/2023. We paid our rent on time at the first of every month with no issue. When we moved out we gave a 60 day written notice as required. We did an excellent job cleaning the house, and frankly, looked better than what we had to move into. We paid a security deposit of $2250.00, and we have yet to receive our deposit refund!! When we spoke to a Tricon customer care agent to check on the status of our check, we were told we will be getting $1710.00 instead of our full amount back. Let me also add that we have not receive any itemized statement of the retained portion in the Security Deposit being usedso we still do not know what or why they deducted any money from the original $2250.00.(we moved 10 minutes away from this property and have personally driven by the home recently and there are new tenants in house now!) In our contract it states IF THE LANDLORD FAILS TO TIMELY MAIL YOU NOTICE, THE LANDLORD MUST RETURN THE DEPOSIT BUT MAY LATER FILE A LAWSUIT AGAINST YOU FOR DAMAGES. From my understanding we should be getting our FULL deposit back since its been well over 30 days we moved out NOT $1710.00- especially since we didnt even receive any report from Tricon to dispute these charges and thats if of course we even get a check at all!! Ive called every day the past 2 weeks and no one can get ahold of the billing department in *****, ** to literally sign off and cut the check!

  

  Business Response

  Date: 03/28/2023

  We would like to thank ******************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  ******************** had several charges for blinds, cleaning, etc.Our team is in the process of re-reviewing the charges with ******************** and have contacted the accounting department.to confirm that a check will be going out this week.
  
  We appreciate ********************** patience and will remain in direct contact with her. Thank you.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Tricon notice to vacate 60 days prior. Tricon is trying to say I only gave them 43 days' notice before moving. Not to mention my lease says to provide notice within 45 days. I told Tricon to follow the chain of communication emails before trying to have someone call me from ********** when I live in Georgia to collect any payment. So, how are you collecting anything if you haven't had any communication on this property?I have been a tenant with Tricon for four years with a stellar payment history. Tricon made it extremely difficult to give a notice to vacate. When my house flooded with Tricon, I never complained. It took a few days for me to even get in contact with the management. All because of a pipe that they wouldn't get repaired correctly. The garage caved in, and the upstairs hallway and the living room flooded. The insurance didn't even cover everything I lost. Not to mention the house, after all the repairs, the house still have mold in the house. An Tricon has an issue with refunding my deposit.It's disturbing the lack of communication from Tricon. I paid my rent on time and received an email notice to quit. I responded to the email but never received an explanation. After jumping hurdles to get through to Tricon's call center, with wait times of 30 to 45 minutes, I finally got a hold of someone that still needed to forward me to another department. To not receive a call for another week. When someone calls back, they always apologize and will deliver your email. If I was to assume, it appears that Tricon employees are receiving a commission. To keep your deposit. They play games like sending you an email while you're calling them, talking about they called you back. If you attempt to retain any amount of my deposit without adequate reason, you have 30 days to send a refund deposit. Tricon has many complaints regarding deposits not being returned. This seems typical, with Tricon making up a reason not to refund deposits.

  

  Business Response

  Date: 03/22/2023

  We would like to thank ******************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  Our team contacted ******************** directly and have notified her that after further review, the insufficient notice fee has been reversed. 
  ******************** will be mailed her full security deposit refund. 
  
  We sincerely appreciate ******************** working with ** to address her concerns and remain available should she have any further questions or concerns. Thank you. 
  
  

  Customer Answer

  Date: 03/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
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