Reviews

This profile includes reviews for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
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  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

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  Tricon Residential

  3300 Fernbrook Ln N Ste 210 Plymouth, MN 55447-2393

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  Tricon American Homes

  1410 Donelson Pike Nashville, TN 37217-2933

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  Tricon Residential

  2030 Powers Ferry Rd FORMER: primary, reportab Atlanta, GA 30339

Review Details

• Review fromSandra R

  Date: 03/03/2023

  1 star

  Sandra R

  Date: 03/03/2023

  They do not care about the residence nor the properties they lease 03/03/23 Day 4 Day 1)I reported a leak on 02/28/23 NO attention to leak led to the ceiling falling to the ground and leaking more that was day 1. Day 2) 03/01/23 ** person not the ** another ******* came cut hole in another wall picked up and scraped and dirtied laminate floors along with soaking in water for 1 and 1 half day then picked up Fiberglass insulation with mold and sheet rock from the floor and left. Day 3) 03/02/23 3 phone calls to customer service they are great. Supervisor **** no help it was one said the other said. No one has come to AT LEAST put some plastic address the **** and FIBERGLASS. We are unsure how long this has to stay this way. Can someone let us know if we should simply make other arrangements. With the heat some type of ventilation is needed and right now the issue is allowing bugs, wind and heat along with the **** and FIBERGLASS. 03/03/23 still the same now today it is cold and windy and dust and FIBERGLASS with **** is floating to home. Still no one has come to do anything this is what I am living with for now 4 days.
  

  Tricon Residential

  Date: 04/04/2023

  We would like to thank ********************** for bringing these issues to our attention.We regret to hear about your frustrating experience with Tricon Residential. We take our dedication to providing exceptional customer service seriously and we strive to put the best interest of our residents and prospective residents first. It saddens us to hear that we failed to live up to our own standard of service in this case. At this time, all work orders have been completed and the items that you have mentioned have been resolved. We thank you for choosing Tricon Residential and we look forward to our next opportunity to turn around your experience and serve you in excellence.Thank you.

• Review fromKalei T

  Date: 03/03/2023

  1 star

  Kalei T

  Date: 03/03/2023

  My family lived in a property in **** ** for two years. When we decided to not renew our lease and move in March of 2022, we followed all the steps. There were no damages to the property, and we cleaned the place top to bottom. It was in better condition than when we first moved in. We expected our deposit back and instead received zero response from the Tricon staff. Not only was there no returned deposit, there was also no communication as to damages (again, there were none) that would elicit a lowered deposit. At this point, we were well outside 30 days legally required for Tricon to return our deposit. We filed a BBB complaint and received two checks that were nowhere near the amount of our original deposit with a promise to provide proof of damages. We never received that documentation. In an effort to recoup our original deposit amount owed, we submitted a claim with ****, ******** small claims court. The court set up a hearing, and Tricon was notified. Nobody showed up to the hearing on Tricon's side. As a result, the court granted us damages of $5000. That was in July. We have attempted to contact Tricon several times since then. No response beyond "I'll send this to accounting/legal". I am writing this review in the hope that this will at least get a response from accounting or legal, and so we can receive the $5000 owed to us. This is not okay.
  

  Tricon Residential

  Date: 03/22/2023

  We would like to thank **************** for taking the time to bring her concerns to our attention. Our team received the information and processed the check in the amount of $5,171 on March 3rd, 2023. Our team has confirmed the check was cut and mailed and has been received. We appreciate ******************** patience and wish her the best in all future endeavors.

• Review fromScotty B

  Date: 03/02/2023

  1 star

  Scotty B

  Date: 03/02/2023

  horrible customer service, rude and unprofessional. Poor communication with tenants and will not try to make up for lies and bad information provided.
  

  Tricon Residential

  Date: 03/16/2023

  We would like to thank ************** for bringing this matter to our attention. We regret to hear that ************** had a negative experience, and will use this as an opportunity to improve. We have confirmed with our team that they spoke offline with ************** about his notice to vacate and provided him information in regards to our pet fees. We sincerely apologize for any miscommunication ************** feels was left on our end. We will remain available should there be any other questions or concerns during the move out process. Thank you.

• Review fromOlde Place D

  Date: 02/28/2023

  5 stars

  Olde Place D

  Date: 02/28/2023

  ******** came to fix somethings in my home today and he did an amazing job! I am ver please with ****** maintenance workers! Thanks ********! 2/28/23
  

  Tricon Residential

  Date: 03/16/2023

  Thank you so much for taking the time to share your experience. We are happy to hear we were able to provide a positive impact! Thank you again!

• Review fromTee A

  Date: 02/22/2023

  1 star

  Tee A

  Date: 02/22/2023

  I think ********************** and ********************** are anti-Black. They demanded photos and immediately denied our application due to credit history. They said that their conditional applicants are automated and theyre not allowed to adjust decisions. I believe that our ethnicity/race was indicative of their decision. Notice, the denial came after the ** photos were uploaded. They waited to determine our eligibility. Isnt that suspicious?!
  

  Tricon Residential

  Date: 02/27/2023

  We would like to thank ********************** for taking the time to express her concerns regarding the application process at Tricon Residential. At Tricon Residential we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. While we would never discuss such personal matters on a public forum, these reviews are comprehensive and include verification of employment, credit history, recorded evictions, criminal convictions and combined gross income of all applicants. This third-party review is appropriate, legally compliant, and done in all cases. While ********************** did not meet our rental criteria, we thank them for considering us in their rental search and wish her the best in all future endeavors.

• Review fromPatrick B.

  Date: 02/13/2023

  1 star

  Patrick B.

  Date: 02/13/2023

  Terrible experience, applied and was approved for a home in ******. Signed the lease both myself and Tricon . We set move in date everything. I paid all deposits and fees. The day after I paid all those fees they said I couldnt rent the home anymore because they had someone else they wanted to rent it to. Mind you after we had already signed the lease.They have not refunded my 2300$ yet and are just making excuses. Extremely disappointed. Nobody answers the phones either you have to call main office to get someone. Would not recommend at all.
  

  Tricon Residential

  Date: 02/27/2023

  We would like to thank ************** for bringing this matter to our attention. ************** submitted his application on February 1st 2023 and was under review until approved on February 6th. On February 5th the home was offered to an internal transfer from a current resident. When the error was noticed our team contacted ************** and advised that unfortunately there was an error in our system and that this home was unavailable. Our representative advised ************** that his application would be transferred along with all fees to another home should he wish to move forward. ************** was also provided the option to obtain a full refund should he wish to cancel her application. ************** chose the full refund. We apologize for this error and are using this as a learning opportunity to improve internal processes and procedures. We thank ************** for his patience and sincerely apologize for the inconvenience. Our sincerest apologies for the inconvenience experienced. We thank ************** for considering Tricon Residential in his rental search and wish him the best in all future endeavors.

• Review fromIsabella R

  Date: 02/09/2023

  1 star

  Isabella R

  Date: 02/09/2023

  Please think twice , wish I saw all the reviews sooner, this company took first last and security yet are threatening eviction saying we didnt pay a last months rent for the house, last lease renewal they raise it from below two grand to twenty three hundred. Matinence the house maybe 2 x and once I had to threaten legal action for them to commit to fixing the no ac issue as I was 8 months pregnant suffer for the last four months while fighting a early labor. The dishwasher caught on fire and had to be replaced. Theyre requiring we replace all light bulbs base boards and repaint the entire house even though it is exactly as we purchased with already chipped paint job and improperly placed base boards, They use a bunch of third party companies to solve issues and the issue are have been a battle to actually solve because the third party workers wouldnt work properly. Now threatening eviction when I have a child in my care and have made every single payment to them. Now Im at fear of having to seek legal representation from a possible eviction because I was told Id be called and nobody has called me back. Im a single full time working mommy with a sick daughter and personal health issues. This is cruel. I thought I was dealing with a down to earth rental company, i wanted to purchase this home, till they demanded over a hundred thousand dollars from appraisal estimate. This is cruel as hard as things are in the world this is just evil. Ill be reaching out again and praying they fix the mistakes theyre making. Let me not forget theyre selling all palm beach county homes and told me mid December Id have to be out by march 1st, and even if Im out before then I still have to pay them up until march first as its breaking the lease.
  

  Tricon Residential

  Date: 02/28/2023

  We would like to than **************** for bringing her concerns to our attention. . At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet your expectations as well as our own.We have confirmed with our regional team that they have communicated with **************** offline and have addressed all concerns.We apologize for any inconveniences **************** experienced and appreciate her providing us with the opportunity to address.As always, our team remains available should **************** have any further questions or concerns. Thank you.

• Review fromCory K

  Date: 02/03/2023

  1 star

  Cory K

  Date: 02/03/2023

  Scammers shithole operators and thrives! Stole my security avoid at all costs@
  

  Tricon Residential

  Date: 02/28/2023

  We would like to thank ************************** for taking the time to express his concerns. After a thorough search in our database, we were unable to locate an applicant or resident using this name. We would like to ask ************************** to kindly contact our service center directly at **************. We would love to help ************************** with this issue. Thank you.

• Review fromAlex P

  Date: 02/01/2023

  1 star

  Alex P

  Date: 02/01/2023

  Horrendous company, if you rent from them you'll be without any recourse and subject to their subpar homes without the most basic necessities such as overhead lighting. Rude robotic, miserable staff. Beware.
  

  Tricon Residential

  Date: 02/28/2023

  We would like to thank ************ for bringing his concerns to our attention. We would appreciate the opportunity to speak directly with ************ to address his concerns and find area where we can improve. If there is anything we can do to enhance your experience, please contact us at **************. Thank you.

• Review fromLisa F

  Date: 01/25/2023

  1 star

  Lisa F

  Date: 01/25/2023

  This is a scam. I have excellent credit and rental history and my income is double the requirement. After paying a $110 application fee I was given an extremely vague decline. Dont waste your time or money with this company. They are probably using the application fees to pay the mortgage.
  

  Tricon Residential

  Date: 02/28/2023

  We would like to thank ******************** for taking the time to express her concerns regarding the application process at Tricon Residential.At Tricon Residential we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. While we would never discuss such personal matters on a public forum, these reviews are comprehensive and include verification of employment, credit history, recorded evictions, criminal convictions and combined gross income of all applicants. This third-party review is appropriate, legally compliant, and done in all cases. We would love to learn more about ************************ experience and invite her to contact our **************** center at his convenience. Thank you.