Reviews

This profile includes reviews for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tricon Residential has 28 locations, listed below.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
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  Tricon American Homes

  2221 E Lamar Blvd Ste 640 Arlington, TX 76006-7419

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  Tricon Residential

  Columbus, OH 43219-6093

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  Tricon American Homes

  1410 Donelson Pike Nashville, TN 37217-2933

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  Altis At Grand Cypress

  1901 Cypress Preserve Dr Lutz, FL 33549-6938

Review Details

• Review fromJake C

  Date: 06/11/2025

  1 star

  Jake C

  Date: 06/11/2025

  I have stayed at 2 different Tricon homes and I'll say that this place is the absolute worst. They buy the cheapest everything to put in the home and will charge you when they got what they paid for. They will also never give the deposit back. You will receive charges for non existent damage and then will not respond to any disputes of charges or quite anything if I'm being *****. The repair teams are AWFUL. You can't schedule a time just a 4 hour time window that they give you a time the day of. And guess what, if you're not home at exactly the time they show then they won't even wait 10 min.
  

  Tricon Residential

  Date: 06/16/2025

  We would like to thank Mr. ***** for bringing his concerns to our attention.
  We regret that his experience did not meet expectations and understand the frustration this situation has caused.
  Regarding maintenance access, our records confirm that a standard four-hour entry window was provided, which aligns with our current policy. While this approach follows our procedures, we recognize it may not always be convenient and appreciate Mr. ****** feedback as we continue to evaluate ways to improve communication and flexibility.
  In reference to the move-out charges, a thorough review was completed by both our Director and Operations Manager, including all documented photos taken at the time of move-out. The review confirmed substantial pet-related damage that required repairs. As a result, the charges assessed were determined to be valid and consistent with the terms of the lease agreement and company policy.
  We hope this provides clarity and remain available should Mr. ***** have any additional questions or need further assistance.

• Review fromAmanda W

  Date: 06/09/2025

  1 star

  Amanda W

  Date: 06/09/2025

  At this point Tricon is a joke. We moved into a new home in October 2024. The biggest factor was because of the solar since PG&E is outrageously expensive. We noticed on our bill early on that the solar didn't seem to be generating much so we tried to talk to the sales office. For over a month we kept getting tossed between 2 people who didn't know what the other was doing so we just kept going in circles. We finally decided to make a complaint through the Tricon website. We received an email back super quickly saying someone will look into our issue and we thought, thank goodness we will finally make some headway. They were able to figure out that our solar was off the grid for nearly a month and they had to have the solar company come out and turn it back on. We were told that we would be reimbursed for something based on our usage since at that point we had a few bills to go off of. We sent them our bills and ever since we have had basically no communication. We have emailed, called, made a formal complaint through the BBB which went ignored. We went into the sales office to ask for a fob to the pool since we were not given that upon move in (mind you we are now in May 2025). Once the girls in the office heard our address they mentioned that they had some documents to go over which sounded like it may have been related to our complaint with the BBB. They said they would email us once they got things figured out. Here we are in June and we have heard nothing. The communication with this company is the most ridiculous I have ever dealt with. The "smart home" goes offline all of the time and our front door lock wasn't reading accurately on their app. We couldn't lock or unlock our door from the app and if it was locked it would read that it was unlocked. Being that this is a safety issue we put in a maintenance request on April 30th and only today June 9th are we getting a text about it. Again we are paying for a feature that we are not getting!
  

  Tricon Residential

  Date: 06/20/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention.
  We understand the frustration caused by the delays in resolving Ms. ***** solar panel and smart home issues, and we sincerely apologize for the breakdown in communication. After receiving her complaint, our onsite team worked with ****** to restore solar connectivity, which had been offline for nearly a month. While we regret the initial delays, we are pleased that the issue was ultimately resolved.
  We also acknowledge the difficulties Ms. ***** experienced with the resident app and smart lock. Due to signal limitations at Twelve Bridges, app connectivity can be inconsistent, and we understand how this may have impacted her sense of security and convenience. A maintenance request should never go unanswered for that long, and we are reviewing internal processes to prevent similar delays in the future.
  To help address these recurring concerns, we now provide a one-page solar and app troubleshooting guide at move-in and review it in person with future residents. In Ms. ***** case, a concession in the amount of $386.80 was issued to reflect the month without solar service and the delay in addressing her work order.
  We truly regret that this has been her experience and appreciate her patience throughout. If Ms. ***** has any further concerns, our team remains available and ready to assist.

• Review fromNicholas B

  Date: 06/09/2025

  1 star

  Nicholas B

  Date: 06/09/2025

  ***** this company at all costs!!! or it WILL COST YOU in the end! These people only have 1 phone line. If you dont get the person you need, too bad, youll leave a VM and never hear back until you call again and EXPLAIN YOUR SITUATION all over again. They make up rules as they see fit that ONLY benefits them. Their homes are all ones that were foreclosed or repossessed... they paint it and make the rent higher than some neighbor homes. They sent me a Lease that was incorrect only to omit the error and request i sign it again, without consideration of my handicaps. These people do not deserve to conduct business in *******.
  

  Tricon Residential

  Date: 06/12/2025

  We would like to thank Mr. ********** for bringing his concerns to our attention.
  Were sorry to hear about the frustration he experienced and understand how important clear communication and responsive service are to our residents. While the charge in question was related to an insufficient notice to vacate submitted 16 days short of the required timeframe, we recognize that there may have been confusion around the lease terms.
  
  After discussing the matter directly with Mr. *********** and despite the absence of supporting documentation, we approved a full refund of the insufficient notice fee as a courtesy. Our team reached out via voicemail and followed up with an email to ensure he was informed. When Mr. ********** later let us know the check had not arrived, we promptly requested a void and reissue from our accounting team and asked that the process be expedited. We also committed to providing tracking information once available.
  
  Were glad we could reach a resolution and are always working to ensure a better experience for all residents moving forward.

• Review fromRyan B

  Date: 06/05/2025

  1 star

  Ryan B

  Date: 06/05/2025

  As of now since moving out on March 21st we have yet to receive our security deposit! We have reached out several times and keep getting a different story. Looks like everyone else here seems to have the same issue I am having!
  

  Tricon Residential

  Date: 06/10/2025

  We would like to thank Mr. **** for bringing his concerns to our attention.
  We sincerely apologize for the delay in returning Mr. ***** security deposit and for the inconvenience and confusion this situation has caused. We understand how important it is to receive timely and consistent communication, and we regret that his experience did not meet those expectations.
  
  Our team has reissued the security deposit check, and it was processed on June 9th. Mr. **** should receive the check within the next few business days. If it does not arrive in a timely manner, we encourage him to reach out to us directly so we can promptly investigate and confirm delivery details.
  
  We appreciate Mr. ***** patience and the opportunity to resolve this matter.

• Review fromFelecia B

  Date: 06/05/2025

  1 star

  Felecia B

  Date: 06/05/2025

  Tricon Residential is just another predator in real estate. They have a bogus Smart Home fee in addition to overpriced housing. The fees is mandatory irrespective of the existence of said tech. They do not at all provide a REAL smart home experience and are essentially charging you to use things that are literally included in your rent since they are part of the property. In addition to this fraudulent service and related charge, the customer service is consistently horrible. The managers are useless and dismissive of tenant concerns and problems. They take embarrassing amounts of time to communicate like they are in another country. They will be super nice and accommodating to get you in a lease then act like you arent the reason they can feed their families soon after. Work orders take weeks to complete, AGAINST THE LEASE AGREEMENT. They do not take their jobs or you serious but youd better have that rent in 5 days no matter how incompetent and slow they deliver THEIR end of the lease. Stay away and go where you are actually valued and respected. Especially your money and TIME!!
  

  Tricon Residential

  Date: 07/08/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention.
  We understand Ms. ******* frustration regarding the mandatory Smart Home fee and how that has impacted her overall experience. While the Smart Home system is a standard feature across our homes, we did provide a full credit for the month of May when there was an issue, which totaled $21.95.
  In reviewing the work order history, we did note that the longest open request was in February 2025, when a major windstorm caused roof damage. That repair took ten days to complete, and we recognize how important timely updates are when repairs take longer than expected.
  We recognize the importance of better follow-up and clearer updates throughout the work order process and are working to strengthen this for all residents moving forward. We thank Ms. ****** for allowing us to address this and remain available should she have any additional questions.

• Review fromGary P

  Date: 06/05/2025

  1 star

  Gary P

  Date: 06/05/2025

  Lease ended in march still haven't received security deposit they said would receive full deposit but still havent mailed it been 74 days since lease ended.Everyone I get on phone dosent have answer and says someone will give me a call from that department but nobody ever does.
  

  Tricon Residential

  Date: 06/10/2025

  We would like to thank Mr. ******** for bringing his concerns to our attention.
  We sincerely apologize for the delay in returning Mr. ********* security deposit and for the understandable frustration this has caused. We recognize that timely communication and resolution are critical, and we regret that this experience did not reflect the level of service we strive to deliver.
  
  According to our records, the deposit accounting has been processed, and Mr. ******** is scheduled to receive a full refund. We acknowledge that the time elapsed since the lease ended has exceeded our standard processing timeline, and we are actively reviewing this case to ensure corrective measures are taken to avoid similar delays in the future.
  
  We appreciate Mr. ********* patience and the opportunity to resolve this matter. If the refund is not received promptly, we encourage Mr. ******** to contact us directly so we can immediately investigate and verify delivery.

• Review fromKylee F

  Date: 06/04/2025

  1 star

  Kylee F

  Date: 06/04/2025

  I am a current resident with Tricon residential. I had a plumbing leak and it took almost 2 weeks for it to be repaired. While repairs were being made, plumbers put multiple holes in my drywall throughout my home and also dug up my entire front yard. I have called many many times about getting the drywall replaced or repaired as it is very disappointing and an eye sore to have holes all throughout my home. I was hoping to have it repaired before my surgery as I have stage 3 breast cancer and a program I am apart of offered free home cleanings. And I didnt want to have the free cleaning and then have maintenance come back another mess with the drywall. I called and spoke with a representative named ***** and she assured me it would be take care of. Here we are 2 months later and it is still not taken care of. I have called her and left numerous messages and no calls have been returned. This is very frustrating and unacceptable. I didnt have a problem waiting but this should all be communicated. I work in property management and I would never treat my residents this way. Now we are also having termite issues. I reported a work order for termites within the first few months of living here and they sent out pest control who said it was ants. Now we are visibly seeing multiple termites and still nothing is being done. This is all very disappointing. But I bet you if I was late on my rent they sure would be calling me back. I have never once been late or missed a payment. I should not be being treated this way.
  

  Tricon Residential

  Date: 06/06/2025

  We sincerely appreciate Ms. ****** for taking the time to share her experience, and we deeply regret the delays and frustration she has encountered. We recognize that the situationparticularly given her health and the disruption to her homehas been incredibly difficult, and we are truly sorry it was not addressed with the urgency and communication she deserved.
  Following a thorough review of the work orders, we can confirm that Bugs Or Us Pest Control has been officially approved to service the home. All necessary consent forms have been completed and submitted to the vendor for scheduling.
  Additionally, our team will be reaching out to Ms. ****** directly to coordinate both the pest treatment and the drywall repairs resulting from the prior plumbing work. These repairs are expected to be completed by the end of this weekend, based on Ms. ******s availability.
  Weve also followed up with a voicemail and email to ensure Ms. ****** has the most current information and direct contact moving forward.
  We are committed to seeing this through and sincerely appreciate Ms. ******s continued patience as we work to make things right.

  Kylee F

  Date: 06/10/2025

  I appreciate the response. However, neither my sister nor I have received a phone call or voicemail from Tricon so that is inaccurate. I did receive a very vague email that i immediately responded to with additional questions and have not heard back.

• Review fromD’aysa J

  Date: 06/03/2025

  5 stars

  D’aysa J

  Date: 06/03/2025

  My National Account Support Specialist ***** ****** was amazing! He made handling my request painless and simple in a moment when Id had poor interactions back to back. If I could call him every single time I would.
  

  Tricon Residential

  Date: 06/04/2025

  Thank you, Ms. ****** for sharing your experience. We're glad ***** was able to support you and turn things around. We appreciate your kind words!
  
  
  
  

• Review fromErika J

  Date: 06/02/2025

  1 star

  Erika J

  Date: 06/02/2025

  I had no hot water for 3 weeks due to a water leak. After 2 weeks with no hot water when the plumber finally came I was told I could get a hotel and would be reimbursed for the stay. I was told to email the receipt for the stay which i sent to them in 4/20/2025. I was then told there would be no actual reimbursement but that a credit would be applied to my billing ledger for May and deducted from my rental payment. The credit was not added then i was told it would be added for June the credit still has not been applied. I have called several times for over a month now and they keep passing the ***** I have been copied on emails to supposed managers and not one person has responded to the emails. I have sent several follow up emails in that same email chain, still no response. Several hours on hold just to be transferred over and over again back into the queue. Not only did they take 3 weeks to repair the water leak no one seems to care that i had to experience so many hardships dealing with not having hot water with a terminally ill child in the home. This just adds insult to injury nearly 2 months later.
  

  Tricon Residential

  Date: 06/07/2025

  We would like to sincerely thank Ms. ******* for bringing this matter to our attention, and we deeply regret the delays and hardship she experienced. Going without hot water for an extended period is unacceptable, especially given the serious health circumstances in her household.
  Ms. ******* submitted her hotel receipt on April 20, 2025, as advised, and we recognize that the credit she was promised was not applied in a timely manner despite her repeated follow-ups. We have reviewed the situation and have since approved and applied a $447.00 concession to her account.
  We recognize that this matter should have been handled with greater care and urgency. We truly appreciate Ms. ******* patience and are committed to improving communication and service moving forward.

• Review fromMaxwell R

  Date: 05/29/2025

  5 stars

  Maxwell R

  Date: 05/29/2025

  ******* was amazing to work with and helped us through the entire process. Very timely and knowledgeable, couldnt have asked for anything more. Great service!
  

  Tricon Residential

  Date: 06/03/2025

  Thank you, Mr. ******* for your kind words!
  Were thrilled to hear that ******* provided such excellent support throughout your experience. Were proud to have her on our team and will be sure to pass along your feedback. If theres ever anything else we can assist you with, please dont hesitate to reach out.
  Thanks again for choosing us!