Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently signed up for Inbox Dollars 2 months ago (with account email : ************************ and have been finishing few surveys and finished all profile and verification information including personal picture and ID upload as requested. I have finished a recent reward with Chime on May 20th which I finished successfully and I was eligible for $10+$450 in rewards in Inbox apart from $10.50 already existing in my account. They even sent message saying I was eligible on May 31st after finishing all requirements.However, my account was instantly deactivated upon finishing the $460 Chime award as if they didnt want to give the reward and asked again for additional verification through email. I finished the additional verification again promptly only for the customer care to come back and say to me that my account has been permanently removed due to some violation. This seems very scandalous behaviour as I never violated any terms. I have always used the app to claim rewards only in the *************, I never used it to violate terms. I have tried contacting customer care repeatedly but they have been unable to help me out and are sending fixed scripted messages.I should be eligible to claim my reward and they have instead completely blocked me out.

  

  Business Response

  Date: 06/17/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  

  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven’t yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.inboxdollars.com/help.  As noted, this will facilitate our resolution of your issue.
  

  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Swagbucks (Prodege LLC) for failing to provide promised compensation for completing a promotional offer hosted on their platform. The specific offer in question was titled *****: Cash Fox (Ticket ID: #********* and was promoted by Swagbucks, stating that users could earn between ****** to ****** Swagbucks upon completing specific tasks within the ***** app. I clicked through the offer on August 18, 2024, completed the required activities by September 13, 2024, and submitted all requested proof to Swagbucks, including screenshots and documentation. Over the course of several months, I made repeated follow-ups and was consistently passed between support agents who provided generic and dismissive responses. Despite providing confirmation of my completion and being told the issue was escalated, I was eventually told that no credit could be issued. I also contacted ***** multiple times with no response at all. *********' support team ultimately stated that because their advertising partner (*****) did not confirm the completion on their end, they were unable to issue the reward even though Swagbucks is the one promoting and profiting from these offers. I was told the decision was final and there was nothing more to be done, despite complying with every instruction, submitting full evidence, and being ignored by *****. To make matters worse, the ***** offerwall was later removed from the Swagbucks site, making it impossible to retrieve offer terms retroactively, although I clearly indicated the approximate reward amount and timeframe.

  

  Business Response

  Date: 06/16/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven’t yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.swagbucks.com/help.  As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently created an account on SwagBucks. I spent many hours completing surveys over the past week and cashed out $60 in ****** gift cards which have been processing. Today 6/6 I tried to log into my account and was locked out. I submitted a ticket and they said they have deactivated my account due to violating terms. However, no terms were broken and I am unable to claim the gift cards that I have put a lot of time towards. I have heard about this happening to others. I am hoping to have my account reactivated so I can get the gift cards that I am owed. Thank you.

  

  Business Response

  Date: 06/16/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  

  3. If you haven’t yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.swagbucks.com/help.  As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did an offer on Prodege's Swagbucks reward platform in March 25 2025, was promised 60 US dollars in the form of Swagbucks (SB) upon completing event 25 on the mobile puzzle game "Love Water", I did not get the Swagbucks promised.I contacted Swagbucks support on March 26 2025. After around 3 weeks, support only gave me 20 SB, I asked support to take a look the screenshots given as proof of offer completion and to get the missing credits, was complete ignored. I escalated the ticket 10 days ago, radio silence.There has been an increasing amount of user complaints in regards to support tickets only being partially credited or completely ignored, this is not fair to the users of Prodege's rewards platforms.

  

  Business Response

  Date: 06/07/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  

  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  

  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Swagbucks for a week or two and have been spending a considerable amount of time completing surveys. Without warning, my account was deactivated. I had accrued approximately *****ish credits (I cannot give a specific number as I cannot get into my account at all). While that may not seem like a lot compared to others, it is reflective of a significant amount of my time. The company is withholding access to monetary rewards that were rightfully earned without the opportunity to redeem prior to deactivation. In the business world that I work in, this would fall under time or wage theft and is a borderline unethical practice. I reached out to customer support and received a generic response indicating that it was deactivated "due to one or more identified actions associated with your account that appear to have violated our user conduct requirements" - vague and uninformative. They do not specifically cite what policy I violated. I have responded requesting specific evidence or documentation of the policies I broke - I have not had a response. I did not break any of their policies - beyond that, I answered all survey questions truthfully, thoughtfully, and to the best of my knowledge. As evidenced by the numerous other complaints, this appears to be a common practice by this company.

  

  Business Response

  Date: 06/07/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  

  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  InboxDollars deactivated my account without proper explanation, withholding approximately $500 I earned through legitimate activity. They claim I violated their Terms related to Discover Offers, but I have only ever used one account and completed offers honestly and according to their rules.I received a vague email accusing me of actions I did not commitno specific evidence was provided, and I was not given a fair opportunity to respond or appeal. I never used duplicate accounts, bots, or any means to cheat the system.This feels like an unfair and arbitrary decision, and it appears they are refusing to pay out legitimately earned funds. Im requesting that InboxDollars either reinstate my account or release the earnings I rightfully accumulated.

  

  Business Response

  Date: 06/07/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 06/07/2025

   
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, this situation should never have occurred. A review of other Prodege-related complaints shows a troubling pattern of accounts being closed after users earn large balances but before they can redeem them. This appears to be a recurring issue that deserves greater scrutiny.
  Sincerely,

  
  *** *******

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 3rd I attempted to login to Swagbucks to cashout my points. I was able to login and get to the confirmation screen to get a gift card with my swagbucks. However, I recieved a request to submit identity verification. When I did this, I was told my account was deactivated. I reached out to swagbucks and the again requested that I verify my identity. I was told that they were going to terminated my account with no explanation as to what I did wrong. I requested a follow up message regarding what violation was made and they refuse to respond. I suspect swagbucks closes accounts so that they do not have to provide the benefits they advertise. I request that my account be reinstated with the over $400 worth of swagbucks points that were there.

  

  Business Response

  Date: 06/06/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23419480
  
  I am rejecting this response because: I have already attached the customer service message and reply that I received which is the reason for the original complaint. This response does not resolve the issue. 
  
  Sincerely,
  
  Homari Aoki

  

  Business Response

  Date: 06/17/2025

  Hello,
  
  Thank you for contacting us regarding your account. We value your cooperation in trying to resolve this matter.
  
  After thoroughly reviewing your account, we have determined that your concern was addressed through support ticket # ********.
  
   We have carefully reviewed your case and unfortunately, we must inform you that our previous decision to close your account remains unchanged.
  
  Please note that we take all complaints seriously and have considered all aspects of the case before reaching this decision. While we understand that this may not be the result you had hoped for, we kindly ask that you respect our decision.
  
  Best regards,

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23419480
  
  I am rejecting this response because: Swagbucks has not provided an explanation regarding the termination of the account. Refusal to state a reasoning makes me believe that they terminated my account for unjust reasons including avoiding payment of rewards.
  
  Sincerely,
  
  Homari Aoki

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My SwagBucks account was deactivated for no reason. After contacting support through e-mail, I was told they closed it because of noncompliance with their Terms of Use, but I'm certain I did not break any rules. I told them it was a mistake and asked them if they could show me the exact actions that banned my account but I just got an automated response saying their decision was final. Again, I did not break any rules, this is a mistake. What can I do to get my account back?

  

  Business Response

  Date: 06/06/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 06/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ********* account. When I tried to redeem my points for ****** it errored out. After contacting support they silently shut my account down without notifying me. When I reached out to them they told me to verify ID despite the fact that I am already verified from a previous request.I demand immediate reinstatement of my account.

  

  Business Response

  Date: 06/06/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23407132
  
  I am rejecting this response because: I feel the business has not been providing a proper response through their own camhannels. They are gaslighting me by requesting me to upload ID against j and again eventough I already completed it. They also keep on saying that the terms exclude certain activities, but that is not true. I read the terms top to bottom.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 06/14/2025

  Hello,
  
  Following a detailed review, we are pleased to inform you that your account has been reactivated. To ensure the integrity of our platform, our Compliance Team will continuously monitor measures to confirm that all accounts comply with our Terms of Service.

  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Transaction Details Purchase date: August 30, 2024 Merchant: OOJO ********************* (booked through the Swagbucks *********** travel portal)Trip completion: January 5, 2025 Total paid: $******** Advertised cashback rate: 8 % on airfare purchases Cashback owed: $384.12 (******** 0.08)2. Chronology of Events Date Action Aug 30 2024 Completed ticket purchase through Swagbucks portal; confirmation email from Swagbucks received.Jan 5 2025 Trip completed; Swagbucks terms state travel cashback should post within 90 days of trip completion.Apr 10 2025 95 days laterno cashback posted. Submitted ticket via Swagbucks support center.Apr 17 2025 Automated reply acknowledging inquiry, no resolution offered.May 1 2025 Follow-up email to support; no response.May 30 2025 15 days laterstill no update and no cashback credited to my Swagbucks account.

  

  Business Response

  Date: 06/05/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************