Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded Swagbucks a few days ago and I was doing fine, but today I tried opening the app and it says, Warning: You are no longer logged in. Please contact support if you have any questions. and it doesn't say why. it seems like I was deactivated and the only reason i could think of why is because I was doing a survey and i accidentally typed that I was born in **** when i was actually born in ****. I only had about a thousand SB and never cashed out. Please help me log back in even if you have to reset my account. I cant use my phone number to log in anymore so I cant use the surveys anymore if I try to make a new account.

  

  Business Response

  Date: 06/05/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Swagbucks (Prodege, LLC) abruptly and without detailed justification terminated my account and withheld my earned rewards, citing alleged violations of their survey policies. I was not informed of any specific offense or given an opportunity to appeal or correct the issue.I used the Swagbucks platform in good faith, completing surveys and earning points (SBs) as advertised. I rely on this company as my self-employed position. On May 29, I received an email stating that my account was permanently closed due to undefined violations of survey conduct rules. The message was vague and failed to outline any specific infraction. Additionally, Swagbucks confiscated the remaining balance in my account, which I consider to be unjust and financially harmful.Swagbucks claims to ensure fairness and transparency, yet in this case, they have denied due process and refused to provide evidence or options for appeal. I am seeking either a full reinstatement of my account and rewards, or a monetary reimbursement for the balance that was unfairly revoked.

  

  Business Response

  Date: 06/05/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern, I am a customer of ********************** and opened an account with them on 4/3/2025. I signed up for the Chime direct deposit bonus which was when you sign up for a Chime account and direct deposit $200 twice you will receive a $540 inboxdollars bonus after 30 days. My employer did two direct deposits to my Chime account on April 18th and April 21st for $203.87 each. I only received the $40 bonus for signing up for a Chime account and I received the bonus on 5/4/2025. I have yet to receive the $500 bonus for doing the direct deposits.

  

  Business Response

  Date: 06/05/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link *******************************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will NOT ALLOW ME TO FIX my SMS VERIFICATION SO I CAN REDEEM MY CARDS I EARNED. They made me verify my ID which was pointless and now I have to wait long just because they don't have a 2FA method. Or can undo or change my SMS method.I have seen multiples and they claim my ID needs VERIFIED AGAIN. When they won't allow me to redeem my cards through another method.I no longer have access to that number sim card.

  

  Business Response

  Date: 06/04/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of ********* starting in the beginning of March of 2025. The goal is to complete challenges as expediently as possible in order to receive their currency that is then swapped for gift cards. Considering this, I have verified my account when asked and continued to play their games without ******** the time of my ban, I had 3 $100 gift cards dated from early April that required reaching out to Swagbucks for further information. I reached out to customer support on 2 occasions through support tickets with no response. I had an additional $100 Mastercard gift card dated and a $100 Target gift card pending for the month of May.On the 13th of May I attempted to log in, to be met with a not logged in status which I had to research - essentially meaning a ban of some sort. I again reached out to SwagBucks in 2 separate support tickets asking for further information regarding my account and if there was any way I could assist them (assuming they may need another account verification). I have been met with no responses to any of my support tickets that I have sent them containing my full name and emails they can reach me at. I am looking to make contact with them so I can remedy any issues regarding my account so I can regain access to Swagbucks and essentially my gift cards that have been pending.

  

  Business Response

  Date: 06/04/2025

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link https://www.swagbucks.com/help. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

  Customer Answer

  Date: 06/13/2025

   
  
  Complaint: 23381662
  
  
  
  I am rejecting this response because:

  I followed Prodege’s guidance and submitted another customer service ticket (amongst those previously submitted) detailing my request. The customer service ticket contained my request for information regarding my account, the BBB ticket ID, my full name, my apple relay email (account my profile used during initial setup), and an alternate email that they could reach out to me at any time ([email protected]).

  There has not been an attempt from Prodege to contact me.

  
  
  
  Sincerely,
  
  
  
  Nathan Pongratz

  

  Business Response

  Date: 06/20/2025

  Hello,
  
  Thank you so much for reaching out to us about your account. We truly appreciate your patience and cooperation as we try to help resolve this issue.
  
  After closely examining your account, we weren't able to find any recent support tickets linked to your email address [email protected]. If you could kindly provide us with the support ticket number and the email address associated with your Swagbucks account, we will be able to look into this matter further. Your patience and understanding mean a lot to us as we work to address your concerns.
  
  Thank you once again for your understanding and cooperation.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31st of this year I started an offer through ********* that had various goals totaling around $115 or ***** Swagbucks for reaching levels up to 1000 in Zynga poker, the offer had a 30 day timeframe and on April 29th I reached level 1000. What I didnt realize was that even though the offer was tracking just fine for a while it had randomly quit at some point. I have used Swagbucks a lot and have never had a problem like this, as soon as I finished and realized that I contacted support with proof that I reached level 1000 and they denied my request. Im now contacting the BBB in pursuit of the $85 or 8500 Swagbucks that I feel that Im owed after the time and money that I put into that.

  

  Business Response

  Date: 06/04/2025

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.
  
  We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  Date:05/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5, 2025, I installed the game "Love Water" because of an offer on Prodege's Swagbucks platform. I then completed 4 of the goal, entering me 450 SB, equal to 4.50 USD. Then, on May 8, 2025, I installed the game ******* Journey", again, because of an offer on Prodege's Swagbucks platform. Over a week, I gained ***** SB, equal to ***** USD from playing the game. I also did surveys, gaining me ***** SB, equal to 25 USD. Then, on May 24, 2025, I discovered that my account was deactivated for no reasons at all. I went online to find out that the company has a history of deactivated accounts if you choose to play games that they offer to get SB points. So I hope that I can get my account back with the total 100 dollars that I've earned.

  

  Business Response

  Date: 06/02/2025

  Hello,

  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:

  
  1. Our standard response time is within 10 business days.

  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.

  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.

  
  We are here to help and look forward to resolving your concern.

  
  Prodege Customer Service

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The companys popular phone app Swagbucks offers a significant monetary bonus for signing up for a ********** account. I followed all steps to procure the bonus, and the app confirmed I had met all requirements.After the bonus failed to post, I reached out to the customer support line, where I was informed that Regrettably, our records indicate that your enrollment did not track successfully, which is essential for the offer to be processed. We recognize this may be disappointing, and we sincerely apologize for any frustration this may cause. Since successful enrollment tracking is required to qualify for the offer, were unable to provide credit in this instance.I clearly met the offer enrollment and have the emails and app data to back this up. After I responded as such, I was ghosted by customer support - and I have sent three unanswered emails.I only signed up for the ********** account to procure this bonus.

  

  Business Response

  Date: 06/02/2025

  Hello,

  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:

  
  1. Our standard response time is within 10 business days.

  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.

  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.

  
  We are here to help and look forward to resolving your concern.

  
  Prodege Customer Service

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a swagbucks account a couple days ago and began to earn sb on there so I can redeem ****** credit. To my surprise, I try to log in one day and the account my username and password are not working, I click the forget password button and it does not work. I email swagbucks about the issue and they say that I've been deactivated for violating many of their rules, which is weird because all I've done is redeem daily rewards, fill out surveys and play a couple of games casually for sb. I don't push them to reactivate my account because I no longer trust them since they could just randomly deactivate my account again after making me put in so much time into doing surveys and stuff, I just want them to let me redeem the sb that i earned so far at least. They reply back and tell me to verify, I try to do it with my driver's license but it keeps saying it is blurry. I tried again a couple of days after and I get the same email that I got the first time I emailed them about not being able to log in. It's very frustrating and I know that a lot of people get randomly deactivated like this since I searched and found a lot of people being in my situation on Reddit. You can read over my emails with them in the *** that's attached if you want to go more in depth but that's the gist of it. I only want to redeem what I have rightfully worked hard for, I hope you'll help me out, thank you.

  

  Business Response

  Date: 06/02/2025

  Hello,

  
  Were happy to share that, following a detailed review, your account was successfully reactivated on May 19, 2025.

  
  We truly appreciate your patience during this process and want to assure you that your continued experience on our platform is important to us. To maintain a secure and fair environment for all members, our Compliance Team will continue to monitor activity to ensure that all accounts remain in full compliance with our Terms of Service.

  
  If you have any questions or need assistance as you resume using your account, please dont hesitate to reach out.

   

  We're here to help and want to make sure you have the best experience possible moving forward.

  
  

• Initial Complaint

  Date:05/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed an offer through Swagbucks to sign up for Chime Banking and direct deposit two paychecks, in exchange for ******SB (the equivalent of $485). They did not award me the promised amount, and all attempts to work with customer service ended in failure because they claim they cannot track the offer even though it shows on *********' website that I signed up through their link. I have included a full timeline and screenshots below:On 3/23/25, I signed up for Swagbucks at 2:57pm and received a confirmation email [File 1]. One of the first offers they presented me with was Chime Banking [File 2], where if I signed up I would earn *****SB/$35 and if I direct deposited two paychecks worth $200 or more each I would earn 45,000SB/$450 [File 3]. I immediately signed up for ***** through the link on Swagbucks' site and received a confirmation email from Chime at 3:07pm [File 4]. In addition, Swagbucks' site shows that I clicked the link to join ***** through their website at 3:00pm [File 5]. Please note that Swagbucks is one hour behind my timezone so it says 2:00pm on their site, which corresponds to 3:00pm my time.I never received the initial *****SB for signing up, but since Swagbucks only allows you to open one support ticket per offer, I thought I'd wait to file a claim until after I completed it.Over the course of the next month, I downloaded the Chime app and direct deposited two paychecks from work which you can see in my April 2024 bank statement from Chime [File 6]. The first direct deposit was on 4/8/25, and the second was on 4/22/25. At this point, the offer was complete and I'd still never received my SB for signing up, so I contacted customer service with the same proof I am sending to you here.Their response was that "their records show that the offer did not track successfully" and cannot award points [File 7], but the fact that their tracking was not working properly is not my fault - I completed the offer through their site.

  

  Business Response

  Date: 06/02/2025

  Hello,

  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. To help us do so, please consider the following:

  
  1. Our standard response time is within 10 business days.

  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

  
  3. If you haven't yet submitted a CS ticket for this issue, it is not too late to do so by following this link ******************************. As noted, this will facilitate our resolution of your issue.

  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention.

  
  We are here to help and look forward to resolving your concern.

  
  Prodege Customer Service

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23374872
  
  I am rejecting this response because: it is an automated response, and I have already submitted a **************** (CS) ticket internally through the link provided in the response (*******************************) and Swagbucks' CS did not find or suggest any kind of solution.  I included a .PDF of the complaint I already submitted internally as evidence in the filing.

  I await a non-automated response to my complaint from the business.

  Sincerely,
  
  ****** (*****) Kimer

  

  Business Response

  Date: 06/06/2025

  Hello,
  
  Thank you for reaching out to us about your account. We appreciate your efforts to address this issue.
  
  Upon reviewing your account, we found that your concern was addressed in support ticket #********.
  
  Sadly, we are unable to fulfill your request at this time. We were unable to verify your completion of the specified activity. As outlined in our Terms of Use, we reserve the right to deny credit if successful completion cannot be confirmed and tracked.
  
  Best regards,

   

   

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23374872
  
  I am rejecting this response because: the business is holding me responsible for an error on their behalf. 
  
  Sincerely,
  
  ***** *****