Business Profile

Collections Agencies

Wakefield & Associates

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Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

705 total complaints in the last 3 years.
81 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wakefield & Associates File # **-221422299 I believe this is an error. I didn't even know about this until I pulled my credit report because I saw my score went down quite a bit. I never received any bill for this debt. I requested more information about this debt and I finally received a statement from ********* that my debt is with **************************This invoice is regarding a hospital stay at NorthwestHospital on 9/7/21. An account #********** is listed on the statement. It lists ********************* Level 1 (CPT Code *****) Amount $514, ************************ Level (CPT Cose *****) Amount $524, and ***************************** (CPT Code *****) Ampunt $370. The total balance due is $1408.00. I called my insurance company and they have never received a claim for this. Both ********* and my insurance company have told me that ALL claims have been paid in full and that there is no outstanding debt. I'm not sure what to do. Can you please advise me on what to do? How do I get this off my credit report if this is actually an error?
Customer Answer
Date: 10/08/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Jenna *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:____Jenna Elias_______________________________ Date: _10_/_8_/_2024___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __01/_19_/__2024_ by Select one -> Email, Phone, Mail, or Other (Please specify)_______Email__________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:___I have called the hospital that I went to (************************) on 9/7/2021 and they said I have no outstanding debt and all of my Aetna (my insurance) claims have been paid in full. There was no patient part that was outstanding. The hospital also said they did not go to any collection company to collect a debt from me._I also have never received any bill from Sapient Funding or the hospital. I first learned about this through Wakefield & Associates. There is a mistake. ******************** can verify that there was no claim made for this amount.
  
  *****
- The account number:_____0122142229________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 11/01/2024
After speaking with the hospital is was confirmed that this debt is from one of the providers *** was a traveling doctor *** was not a part of the hospital bill. The company that billed for the doctor, ***************************, has gone out of business. According to Wakefield and Associates, Aetna was electronically billed on 10/21/21 and 12/10/21. They are telling me that the claim was rejected by Aetna on 12/15/21 for "Dependent not eligible for medical billed." I know this must be a mistake because all of the other hospital claims were paid. I have asked Wakefield and Associates to provide proof of this. The person I talked to said they couldn't do that and that I needed to call Aetna. ***** told me that they can't go back more than 3 years and it is the provider *** is responsible for providing proof. As the consumer, what am I supposed to do?
Business Response
Date: 11/19/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ***** complaint. Our client,Sapientes Funding II, LLC, placed an account in our office on March 21, 2022.These services were rendered to ***** ***** on September 7, 2021 at ************************* PLLC. An itemized statement has been attached to this response for review. A credit deletion request has been sent to the credit reporting agencies.
Initial Complaint
Date:10/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a third party collections for previous hospital procedures from August 2020, have sent us mail and challenged through credit report. They are unwilling to take additional information to file with additional insurance that was available in August 2024. They also keep changing the date of incident to current calendar date.
Customer Answer
Date: 10/03/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, George ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:_____ray cannon______________________________ Date: _10_/__03/2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
  
  *****
- The account number:_____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 11/19/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ******* complaint. Our client,Anesthesia Associates of ***********, placed an account with us on July *******. These services were rendered to ****** ****** on August 31, 2020.Wakefield is not able to file ********************** as it is past timely filing.
Initial Complaint
Date:10/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to Wakefield and Associates in April of 2024 as well as Orthopedic One. On April ******* I spoke with Wakefield regarding the debt in question. I asked for an itemized statement and was told to email them to have this mailed to me. I followed the instructions given to me and have never received this itemized statement. I called again on October 1st ************************************************************************** I have to ask again for this again. I asked them to just send me the statement as they already have my request in the form of an email the lady told me it must have been misunderstood as to why I havent received the statement. I feel as though I am getting the run around trying to get this itemized statement to see the debt in question. Prior to the April communication they were calling me and all communication stopped after I requested this statement.
Customer Answer
Date: 10/01/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Regina *******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:________regina ralston__________________________ Date: __10/__01/____2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on _04_/__192024/___ by Select one -> Email, Phone, Mail, or Other (Please specify)______email___________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:_____they will not send statement of alleged debt_____________________________________________________________________________________________
  
  *****
- The account number:_______12251511______________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 11/19/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ******** complaint. Our client,Orthopedic One, placed an account in our office on April 22, 2022. These services were rendered to ****** ******* on May 18, 2021. An itemized statement has been attached to this response for review.
Customer Answer
Date: 12/03/2024
The date of service for May 18 was covered 100%and I am waiting for insurance company documentation. This is inaccurate Thank you ****** Ralston
Customer Answer
Date: 01/09/2025
Please see attached.
Business Response
Date: 01/16/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ******** complaint. Wakefield dispositioned Ms. ******** accounts as disputed in our system. The itemized statement was mailed to Ms. ******* on January 10, 2025. Wakefield ceased attempting to communicate with Ms. ******* following her written request in her correspondence.
Customer Answer
Date: 01/27/2025

I do not understand what Wakefield stated in the previous communications. Can you give clarification on this.

Thank you

****** Ralston
Business Response
Date: 02/05/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ******** rejection. Ms. ******** account has been marked as disputed in our system. An itemized statement was mailed again to Ms. ******* today, February 5, 2025.
Business Response
Date: 03/05/2025
Disputing the account in our system is a way to note the account that Ms. ******* has questioned her account. If the account was credit reporting it is a way to inform the credit reporting agencies that the account is in question. However, Ms. ******** account has not been reported to the credit reporting agencies.
Initial Complaint
Date:09/28/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with *************. I do not have a contract with Wakefield & Associates, and Wakefield & Associates have failed to provide me a copy of the original contract as I have repeatedly requested.
Customer Answer
Date: 09/29/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Anthony Lanos, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___Anthony Lanos________________________________ Date __9/29__/2024___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
  
  *****
- The account number:_____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 10/01/2024
Wakefield and Associates , collections full account number on the credit report is **********. Their in-house number may contain a zero (0) in front.

Business Response
Date: 10/04/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ***** complaint. Our client,****, PLLC, placed an account in our office on December 13, 2023. These services were rendered to ******* ***** on May 2, 2022 at Sound Physicians Emergency Medicine. An itemized statement has been requested from our client and will be mailed to Mr. ***** within 30 days. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Customer Answer
Date: 10/05/2024

Complaint: 22354410

I am rejecting this response because: I requested the verification of the debt from Wakefield & Associates on _8_/29__/2024___ by Select one -> Email, Phone, Mail, or ?Other (Please specify)___By phone and by mail______________

The reason why I believe the alleged debt is NOT valid is:_. I don't know the creditor and I have no knowledge or account, or the debt, monthly bills, or attempt for collections. The Negative account just appeared on my Credit Report. I am not liable for this debt with *************. I don't have a contract with Wakefield & Associates LLC., collection company, and I don't owe them a debt I have disputed the debt with them by phone, and requested that they provide me with specific information for validation of the debt, and they have failed to do so, after multiple requests over a 30 day period._____________

The account ******************* on credit report. Their in-house number may begin with a zero in front of the above numbers; such as ***********. _________________

Sincerely,

******* *****
Initial Complaint
Date:09/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This account is on my credit report. I have never done business with them. when i called for information the verified that they have no unresolved business with me.
Business Response
Date: 10/04/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ****** complaint. Wakefield currently has three open accounts in our office. The current total balance for these accounts is $1,660.88. The first account is from Step Lively Foot and Ankle Centers with a date of service of December 2, 2019. The second account is from ******************************* with a date of service of May 10, 2021. The third account is from ***** Home Medical Equipment with a date of service of April ******. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Customer Answer
Date: 10/07/2024

Complaint: 22328784

I am rejecting this response because: I have and have had medical insurance who Should be billed for the services. Furthermore, I would need to see proof that they have authority over these bills if so, I would like the opportunity to provide my insurance information.

Sincerely,

****** *****
Business Response
Date: 11/05/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ****** rejection. Please have Ms. ***** provide us with her insurance information so we may file it on her behalf.
Initial Complaint
Date:09/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wen to the emergency room back in 2022 and I had insurance. I received a random bill from ******************************* so I went to the hospitals billing department (**************, *********** Ohio) to dispute because my insurance should have covered and billing told me to disregard the bill because it was probably a scam due to the hospital doing all their billing and they don't deal with *******************************. I disregarded and haven't heard anything about it again until last week when I got a ding on my credit report from Wakefield and Associate's. I called the number the credit bureau provided to Wakefield and gave my information to the representative who said that they could not find my account with my information I had given. My phone number, address or anything hasn't changed. I then called emergency professional services who says they also do not have any information regarding this bill or me on file and advised me to dispute it. I called Wakefield again and spoke to someone different who still couldn't find any bill and said that they would put in a ticket to "find my account". I haven't heard anything back. I would like to know what this bill is if it is mine and get it squared away because at the time of visit I had two insurances which should have resulted to no bill with the hospital (which I did not have one with the hospital). I would also like this taken off my credit report.
Customer Answer
Date: 09/23/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Shelby *******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ****** Sickels Date: 9/23/2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 9/18/24 by Select one -> Phone
  
  *****
- The reason why I believe the alleged debt is NOT valid because there is no record of it with the hospital or with ******************************* or Wakefield when I called.
  
  *****
- The account number: They had no account on file to tell me an account number.
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 10/04/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint. Our client, ************************************, placed an account in our office on June 21, 2024. These services were rendered to ****** ******* on November ****** at ***************************** ED *** Wakefield is unable to attempt to *************************** as it is past timely filing. Ms. ******* would need to reach out to her insurance company directly. An itemized statement has been requested from our client and will be mailed to Ms. ******* within 30 days. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Customer Answer
Date: 10/05/2024

Complaint: 22322195

I am rejecting this response because when I had gone to ***** to ask what this bill was they said they do not out source when billing. I called emergency professional services and they also had no account on me so I would like to speak with emergency professionals and get an actual number to somebody who knows what's going on or how about a call back with information like I had requested!! I would have paid to keep this off my credit report and I would like it off my credit report so I need contact information to a person who can actually help or nobody is getting any money that they assume they are owed. I think it's funny that when I called for information nobody knew **** or even had an account to pull up oh but when I go through BBB they magically have an account to pull up. Give me a contact number or contact me like I asked in the first place!!!!

Sincerely,

****** *******
Business Response
Date: 11/05/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* rejection. A copy of the itemized statement has been attached to this response for review.
Initial Complaint
Date:09/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 10, 2024 I received a collection notice on my credit report stated a debt owed to Wakefield and associates. I have received no phone calls, no emails, and no mail to validate this debt. I have contact on numerous occasions to request a validation of debt. The most recent being approximately 2-3 weeks ago stated they had 10 business days to provide me with a verification of debt letter before I filed a complaint and I have yet to receive anything. I request that they immediately remove this from my credit report.
Customer Answer
Date: 10/08/2024
I have no access to find when I sent them correspondence. I had sent a message through the collections account they had made using my information, but now I can no longer access it and my private information doesn't not show an account. It was the begining of September. They provide no way for me to contact them outside of send a message through their portal. I quite literally get no contact from them. It's been 7 months now and I have not so much as received a phone call, email, or letter to verify my debt that I have asked for numerous times. I have been patient, but this is getting out of hand. They don't even have most of my personal information to even call or send me a letter.
Customer Answer
Date: 10/09/2024
Clearly you do not understand what I'm trying to say. I can't provide any account information because I have never received that information to begin with!!! The only way I could contact them is through the "contact us" tab on their webpage. They don't even have my information for me to attempt finding my information. This is absolutely absurd to make a disabled veteran jump through so many hoops.
Business Response
Date: 10/31/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******** complaint. Our client, PA-FM Dental PC, placed an account in our office on May 10, 2024. These services were rendered to ******** ******* on November 29, 2021 at ************. An itemized statement has been attached to this response for review. A tradeline deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Customer Answer
Date: 10/31/2024

Complaint: 22303167

I am rejecting this response because: Wakefield did not notify me of debt in an appropriate amount of time, and from what I can read it said I owe for procedures I never got done.

Sincerely,

******** *******
Business Response
Date: 11/13/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ******** rejection. An initial notice was sent to Mr. ******* on May 13, 2024. No notification of return mail was received.
Customer Answer
Date: 11/14/2024

Complaint: 22303167

I am rejecting this response because: I have still not received a verification of debt sent to my mailing address.

Sincerely,

******** *******
Initial Complaint
Date:09/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,This letter is a formal complaint regarding an unauthorized account listed on my credit report by WAKEFIELD & ASSOCIATES. The account in question, numbered **********, was allegedly opened in November 2023 with a balance of $1,165. This account does not belong to **** did not open this account, and I request an immediate investigation and removal of this account from my credit report to prevent further damage to my credit.Thank you for your prompt attention to this issue.
Business Response
Date: 11/05/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******** complaint. After investigating this complaint, Wakefield has decided to close and return this account to our client. A credit deletion request has been sent to the credit reporting agencies. Ms. ******* will receive no further communication from us regarding this matter.
Initial Complaint
Date:09/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been contacted numerous times by this collector about a bill that's not even accurate. They are, apparently, attempting to collect a debt for two doctors' appointments that I didn't even have. They're claiming it's a balance for a primary care office, of which I have only been to ONE TIME, paid in person, and have a receipt for. When I mentioned I had a receipt and that the dates of service for primary are not accurate, I was told I was being placed on hold, the info was being sent to someone (no idea who), and that from there I'd be able to dispute it. I got HUNG UP ON. All this said, I am aware I owe the facility money for a completely different specialty, but I had already arranged a payment plan (of which I am still paying) long before I was ever contacted by this collector. Even still, the debt they're claiming I owe is not for that (I made sure to clarify).At this point, I have no idea if this is going to affect my credit. Every single time I have told them I do not know what they're talking about, I do not have an outstanding bill for primary, I get told they'll "handle it" and within the next month I get another call. I am 100% not okay giving them ANY money until any proof of these visits even occurs. This is ridiculous and borderline harassment. While I am working, I receive multiple calls, text messages, voicemails... I don't know what else to do.
Business Response
Date: 10/02/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. **** complaint. Our client,Banner ************ Physicians AZ, placed two accounts in our office on June 28, 2024. These services were rendered to ******* **** on May 31, 2023 and June 29, 2023. While at the hospital, she was treated by a physician from Banner Health,who bills separately from the hospital. It is the Banner Health Physicians bill that has been placed in our office for collections. Wakefield researched this with our client and concluded that no payments have been received on these accounts. Itemized statements have been requested from our client and will be mailed to Ms. **** within 30 days.

Initial Complaint

Date:09/11/2024

Type:Billing Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

Received phone call from a company I am unaware of. ******* company and there are a lot of scams in their name and with their information. Unsure of whether they are legitimate and have nothing on my credit report from them.

Business Response

Date: 10/02/2024

Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ***** complaint. Our client,*******************************, placed an account in our office on May 5, 2023. These services were rendered to ****** **** on April 22, 2022. An itemized statement has been requested from our client and will be mailed to Ms. **** within 30 days.

Customer Answer

Date: 02/12/2025

I have previously submitted a complaint about this company. Complaint # ******** I had asked the company to provide information about the debt they claim, but they failed to do so. I then submitted the previous complaint and they stated they would send information/validation within 14 business days and still failed to do so. I need information about this debt to ensure I actually owe it, and if I do, I need information to make payment arrangements. At this time I do not have an account number, information about why this is in collections, or anything substantial that would make it possible to make payments toward this. I have already asked twice for information so that if I do owe, I can pay it, but this company has failed to send me anything regarding this. This company has called me previously, but I did not feel comfortable providing personal information when I did not know if this was a fraud scam or even a valid company, so I asked them to send me something in writing so I can verify the information and if valid, make payment arrangements. However, they did not. I am just seeking validation of the debt and information in order to pay, if valid or the company to discontinue contact with me and dissolve the debt they claim if they cannot provide me the information necessary to work with them. I have no documents for this, as they have failed to send me anything at all.

Desired Outcome:

I am just seeking validation of the debt and information in order to pay, if valid or the company to discontinue contact with me and dissolve the debt they claim if they cannot provide me the information necessary to work with them.

Business Response

Date: 03/04/2025

Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ***** complaint. Our client, *************, placed an account in our office on May 5, 2023. The services were rendered to ****** **** on April 22, 2022 at *******************************. An itemized statement has been attached to this response for review.

Customer Answer

Date: 03/04/2025

Complaint: 22270902

I am rejecting this response because:
I still need account information for Wakefield & Associates so that I can make payments for this, which is what I have been asking for from this company for months. I just need information so that I can arrange payments like I have been asking. They still will not provide me with how I can pay.

Sincerely,

****** ****

Business Response

Date: 03/10/2025

Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ***** rejection. Ms. ***** account number is ************. ******************** has several options for Ms. **** to set up payment arrangements. Please see the below options.

Telephone Number: *************
Address: P.O. Box 50250
*******************-0250
Website: ****************************************

Customer Answer

Date: 03/13/2025

Complaint: 22270902

I am rejecting this response because:

The account number provided is invalid. After following the instructions on the website they sent, it states that the information does not match any account. I have tried multiple fields for information including the account number they just sent and 1 other field of information, as well as last name and 2 other fields of information Their website states there is no account for me.

Sincerely,

****** ****

Business Response

Date: 03/18/2025

Please have Ms. **** try the account number ********* without the 01 in front of it. If Ms. **** continues to have issues, please have her contact us directly via the phone number that was provided in the previous response.

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