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Business Profile

Money Orders

The Western Union Company

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Western Union Company has 132 locations, listed below.

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    Customer Review Ratings

    1

    Average of 79 Customer Reviews

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    Review Details

    • Corey A

      Date: 07/20/2024

      Western Union needs to be shut down!! There are too many other payment apps that charge NO fees or much less fees than this bogus company. A relative who has the SAME LAST NAME as me, tried to send a very small amount of money. I got a text "your money is ready to pick up" so I drive the 30 mile round trip only to be told "its being refunded to the sender." I call the chinese customer service line, and they tell me "the sender needs to CALL AND VERIFY HE MADE THE TRANSACTION!!" So the sender calls and verifies, i get ANOTHER text saying my money is ready to pick up...NOPE, still being refunded to sender! Their excuse? "we cannot complete this transaction per corporate policy" I hope this place gets sued, run into the ground and employees left jobless with no recourse. ** is the most pathetic organization to ever do business in the **. DONT WALK AWAY, RUN!!!! DO NOT USE. You'll be flagged for smuggling and money laundering oversees should you need to send a couple bucks to a family member.

    • Alina K

      Date: 07/03/2024

      Western Union is the worst company ever with the worst business practices. If I could give no stars I would. First of all trying to get through their automatic system is a joke. It took me calling 5 times and pressing each option to get someone on the line. I have requested a refund on March 11, 2024 for a money order I purchased. Did it online and provided all the information they requested - ID, photo of money order (though filled out) and the stub, etc. When called in April 2024 was told it was denied because on the stub I wrote on there ***** passport (so that I know what it was to be used for). Called today 7/3/24 and they said I need to send bank statement, receipt from where I purchased it from, contract between me and person that I wrote it to also that this is not relied to the customer just internal information. Sorry but I am not sending my bank statement with my account number on there (you have a copy of MY license to verify it is me), there is no contract between me and the ********** of ***** when you are renewing your passport, and I paid cash for the money order at a ******** On top of this you have to pay $15.00 for a refund. WESTERN UNION IS USELESS and A SCAM, their CUSTOMER SERVICE is the WORST as they don't know what to do and will never be used by me again. I don't understand how they are still in business but I do understand why their ratings are so low. Word of advice - NEVER USE WESTERN UNION!!!!

    • Rosa A

      Date: 06/06/2024

      I sent money to my brother in **, he couldn't withdraw the money due to not have both last names when I sent the money, so I called ** to added the last name and they said we can't do that you have to make another transaction which I did, but the money I sent previously they will not refunded me because they want my brother's ID or passport information, I sent a picture of my brother's driver license and they told me that is not valid it must be the passport, to begin with I find fishing to sent my brother's ID info because he couldn't receive the money and now they want his info for me to get a refund! How ridiculously policy is that, you owe me money western union, I have been using your service for so long and now this, I WANT MY MONEY BACK, SHAME IN YOU !!

    • marco a

      Date: 05/02/2024

      good evening my son has send money to **** for his mother.by western union. about a month ago unfortunately, they have given the money to someone else this very incredible. as that person who was going to receive the money didn't get anything they give the money to some else now they are said they have given the money to her but that reality the western union in **** give to some else and now they don't want to be responsible and they are giving the way around like they don't know nothing we want our money refund a big company like ****** unit have took money from a young boy working for his mother and now the just don't want to help us chain on western union we need to resolve this matter thank you

    • Paula L

      Date: 05/02/2024

      I have always used Western Union to send monies 2 my family. Did a transaction on 4/29 using the App, I received an email stating funds wld be available on 5/2. Family went to pick up funds today (5/2/24 @ 1:30 pm EST) and was told funds still not available and to come back in 3 hours.Funds was withdrawn from my bank acct immediately upon completion of transaction on 4/29. **************** rep telling me my bank is the problem. But I do not believe them for one moment. They have my funds and are holding it to collect extra interest, that's what I believe.

    • Edie W

      Date: 04/28/2024

      Whats going on with Western Union? First of all, I HAVE NEVER DONE BUSINESS WITH WESTERN UNION IN MY LIFE! Stop the harassment! Its either a scam or a fraud! As a treasurer of a group I suddenly started receiving correspondence about $500 that I supposedly owed them! This amount had been taken out of our groups bank account, reported to the bank as fraudulent, & was corrected by the bank. Thats when Western Union started sending me first an unpaid service letter from **************************************** (sic) I reported ** to the FTC.gov at this point. Then I received correspondence from ************************************. Now Ive gotten a large ***** envelope with the same claim that somehow I owe them $500! WOW! Somebody needs to be stopped!!! Some unsuspecting elderly person may cave to this intimidation - but not this one! I HAVE NEVER DONE BUSINESS WITH WESTERN UNION & DONT RECOMMEND ANYBODY ELSE DOES EITHER!

    • PRITI'S FASHION & JEWELRY S

      Date: 04/17/2024

      Complaint Regarding Fraudulent Transaction and Inadequate Response from Western Union: I am writing to formally file a complaint regarding a distressing incident involving a transaction at my store that has left me significantly impacted. The details of this incident involve a Romanian family purchasing stuff from my store three months ago, using what appeared to be a legitimate Western Union money order. However, subsequent events have unveiled a troubling case of fraud and negligence.Upon depositing the received money order, I was alarmed to discover that it had bounced due to alterations, a revelation confirmed by the Bank during their investigation. It was revealed that this transaction was likely part of a scam operation.Seeking resolution, I promptly engaged with Western Union to investigate this matter. To my dismay, Western Union concluded their involvement prematurely, suggesting that the issue be directed to the bank instead. Despite their initial appearance of cooperation, this response left me dissatisfied and at a loss.Of particular concern is the fact that Western Union has closed its role in this case, implying that the cashed money orders, ostensibly altered and used fraudulently, somehow made their way to my store. This raises serious questions about the integrity and oversight of Western Union's procedures.It is my firm belief that Western Union's apparent disinterest in pursuing this matter further is misguided and fails to address the critical issues at hand. If the money orders were indeed cashed out before reaching me, this clearly points to a significant lapse within Western Union's system that allowed such fraudulent activity to occur.I put this review on Better Business Bureau to ensure that Western Union is held accountable for its role in this concerning episode. My business has suffered a financial loss due to this incident, and I seek appropriate redress and corrective actions to prevent similar situations in the future.

    • Ml A

      Date: 04/16/2024

      A family sent money through western union from ******* to ********** and the western union in ******* change my dollars into a changing rate of $1 dollar to 457 colones... So when picking up the money at The western union, in **********. I find out, that in ********** the dollar is at 497 for every $1 dollar. So $600 dollars was sent and ended up losing $50 dollars in the exchange rate.. How come we did not received the exchange rate from ********** ?

    • Cheryl W

      Date: 04/12/2024

      Western Union took an $1000.44 from my account without my permission. I called in on April 6, 2024 and was advised that there was a global issue that impacted the ************ and ****** and it was a technical issue that was being resolved and my money would be back in my account on Monday April 8, 2024. I asked if there was a way to get some type of proof like a case number or something in writing and that was denied. I aske what should I tell my bank? The Western Union associate told me that if my bank had time they could call them and they would give them the same information that they shared with me. On Wednesday April 10,2024 I called back they said it was now under review and would not confirm that the information that was shared with me was correct and should have my money within 48 hours. Called back today April 12,2024 and was told that they do not see that the money was withdrawn and that I would need to send proof to them by sharing my bank account information showing the withdrawal. Once I send it in I will need to wait an additional 3-4 business days for a response. I asked to speak to someone in ***************** and was told that was not possible. Western Union needs to get there offshore team either better equipped to handle these issues or have someone onshore who can assist with escalations.

    • Mohammad I.

      Date: 03/31/2024

      I was transferring money to members of my family through ************* Kiosk located at ********* at *************************************************. One of transactions did not go through. I called customer service and explained the issue. After a big hassle, they told me to send the transaction into two amounts, thus charging me double the fee. I started and the system asked me about my ID. I entered my DL # and the state it was issued in. Then they asked me about a second ID. I called them again and told what happened and I dont carry 15 IDs on me. They did not resolve my issue, which made me very upset. I have been using this agency for over 20 years. They should make it easier on me not harder. I give them Zero for their services.******************************* ***************************************************************************

    The Western Union Company is NOT a BBB Accredited Business.

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