Reviews

This profile includes reviews for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Western Union Company has 132 locations, listed below.

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  The Western Union Company

  7979 E Tufts Ave Denver, CO 80237

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  Western Union

  1217 E Marshall Ave Longview, TX 75601

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  The Western Union Company

  517 Fremont St. Las Vegas, NV 89101

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  The Western Union Company

  1701 E. Cook St. Springfield, IL 62703

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  Western Union

  5251 Westheimer Rd Ste 175 Houston, TX 77056

Review Details

• Review fromJoe G

  Date: 03/01/2024

  1 star
  Poor customer service as I had money transferred from my bank to another country resident and the trans fee was approved in 15/30 minutes monthly for 3 months For security reasons I decided 1 month to send money to myself in that country from my same ************* account.The funds were put on hold for 5 days.the money cleared my bank after 1 day but Western Union would not release my funds for me to pick up that I sent to myself.This gives them a chance to accumulate daily interest off my money.They are using our money to profit.

• Review fromTammy K

  Date: 03/01/2024

  1 star
  For the second time within 2 months I sent money to my friend in *******. Western Union said its been received and its not there for pick up. First time it took at least a month to get my money back. This time I payed more money to get it there in minutes and once again they say its there and its not and its the next day. Ive been using them for years and this has never happened till now. What the heck is going on???

• Review fromSavanna J

  Date: 02/28/2024

  1 star
  Western Union SUCKS!! DONT EVER use their services. My grand father tried to send me and my husband money and they had it on hold for no reason. We tried to get it taken care of by calling their customer service but no, grandpa had to call. They told him to redo the transaction and they still put it on hold. I don't know what he said to them after the 3rd time he called (I don't imagine it was pleasant) but they finally let us pull it. Terrible service. They never even gave us a reason why it was on hold. Like I get fraud happens and there are preventative measures they havr to take but come on! We should've had it after he called the first time!!

• Review fromDavid P

  Date: 01/10/2024

  1 star
  I feel this is worthless company. A money order was given as payment for a transaction with my family. Our local federal credit union, other banks, ******** Publix (who represent them) wouldn't cash it and even ***** Fargo wouldn't who is noted on the money order.I call corporate and they say you have to go to a check cashing company. So I need to give away my money to get my money? How worthless as I've never had a problem with a regular money order at a local bank. Being someone who has money I've been lucky not dealing with this company. I know I never will either and won't accept anything in the future from someone with anything with their name on it. Don't use them.PSA look at their overall rating as the ****.

• Review fromTerrance P

  Date: 01/05/2024

  1 star
  I purchased a few money orders to pay some bills.The money orders bounced. (1) How does a money order bounce when you have to put cash on it to even get it.....Then trying to get your money back is crazy............. Why I Had TO PUT A STAR ?????...

• Review fromDmitriy S

  Date: 12/15/2023

  1 star
  After I received an email regarding an unsettled transaction and money had been returned by the receivers bank to Western Union and Western Union refund money to my bank account and transaction between me and Western Union was done. Then I used another option to send refunded money to the receiver and I sent the refunded money from my bank account by direct wire transfer to the same account to the receiver's bank. I don't have any control or information on the receiver's bank.Then 30 days later Western Union asked for the money back, I received an email from Western Union: "that it was an internal error that caused the transaction to be completed and also being refunded". Based on misinformation by the Western Union, I am sending the second payment to the receiver's bank. It's not my responsibility to recover any money from the receiver's bank if any was mishandled by the Western Union.Western Union executive resolutions department made a clear decision: "Please be advised that this wont bring any legal implications to you", but the Risk ********************** threatened me "outstanding balance may be sent to a Third Party ****************** and your credit score may be affected"The Company does not solve the problem after filing a complaint with CFPB and email to Global Customer Engagement Director *******************, Executive Resolution ******************* , President of Consumer Money Transfer *************************** .After more than 170 years in business, Western Union no more reliable and can't be trusted.

• Review fromSusan H

  Date: 12/05/2023

  1 star
  We sent money from ******** to a friend in **********. The friend tried to pick it up same day and was told he could not pick it up. He went 3 other times and did as Western instructed us to tell him. I have had to call 5 times and he went to ******* 3 different times and made 4 phone calls . Western Union keeps telling us it was picked up. We assured them it was not picked up and wanted an option for correction to this issue. We were told it was *******s system showing it was already paid out. ******** told me she would put it under investigation but we would have to call back Again.in 3 to four days. We waited 7 and again were told no answers would have to call back in 2-3 days. They expect us to call back yet a 6th time.absolutely ridiculous. Its as simple ad them working it out with *******. To check video cameras etc. not a customer issue to correct. They kept $294. Not a lot of money in grand scheme of things but it does not belong to Western Union or *******

• Review fromSherry M.

  Date: 11/28/2023

  1 star
  never buy a money order from Western Union. It is hard to be able to talk to a live person. Then they tell you to go fill a form out online for a lost or stolen money order. You do the form it ask for a picture of the money order you kept and a copy of receipt. you do that it gives you a number to be able to check it. Then when you call back a few weeks later to check they said we don't take copies. You need to mail original ones to them. If you send originals you will be left with a copy. If for some reason they don't get the original they you are out of luck. Because they will not accept your copies. You are just out of the money. Really bad service. I did one star because I had too.

• Review fromMyron J

  Date: 11/18/2023

  1 star
  Be careful when trying to send money through Western Union to ******. They will stop a transaction not inform you that the transaction is stopped and request your Social Security number address drivers license photo over an unsecured unencrypted email that can be viewed by any employee at Western Union. Nobody should be forced to send their Social Security number to verify who they are a US government ID should be sufficient, but Western Union wants your Social Security number. This leads to identity theft.

• Review fromMiguel S

  Date: 11/13/2023

  1 star
  Think twice before attempting to send money via Western Union. They have decided that they know better than the customer who can receive money. If your transaction does not meet their standards they will flag it as attempted fraud and that will be the end of it. Attempting to explain or convince them is a waste of time. All you get is condescending b.s. and hints that you should try again at a later time, when they know the result will be the same. This is a company that abuses its market position and leaves consumers with very few choices.