Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Yes! Communities has 100 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Yes! Communities - Antelope Ridge

  4001 Gray Fox Hts Colorado Springs, CO 80922-2729

• 

  Yes! Communities- Mariwood

  Indianapolis, IN 46234

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in Siver Creek last April I couldn't find a house within my budget I have paid my rent late and taken impeccable care of my mobile home the office said ok to pay late may ss didn't cover it all so they were ok with that then yes communities said I had to be out ma1 2024. I've tried to call them several times they don't return calls it's sad to me I like it here I live alone I understand they want rent on time but I have pd it every month.. I have emphysema I'm 63 and I really don't know where to turn I've put good reviews in the beginning I've noticed they do fire a lot of workers I'll have no where to go. Guess they don't care BUT GOD DOES so it's His battle not mine. The next renter will probably not take good care of it I get down on hands and knees to clean floor I put front door on and ceiling fan in my bedroom. I'm getting to old for this. Are they broke? I do get it paid every month and have to sacrifice and mybhome is over priced! Just asking them to wk with me but I can't reach them....btw Greed never wins!

  

  Business Response

  Date: 02/26/2024

  Hello, management has informed us that this resident received a nonrenewal for payment history and they have discussed this with the resident. She expressed to the community manager that she understood.

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 02/27/2024

  This is a lie they did sent me a letter ive tried to call them as im a good renter and ppl a sttreet away are vandelizing my trailer ive called the police twice to noavail they come and do nothing they get to stay i just pay my rent late and i never said i understand im trying to reach them to see if i can work something out I only get SS and job and the timing isnt right ive pd rent every month.  They never call back and im not a well person im sick now.  I wanted to stay because i like my trailer and houses are hard to find.  But people a street away on woodale get to stay their kids are vandalizing me ive taken good care of my trailer and its the nicest looking one around even tho i have late stage empysem so my basic complain is they are ly8iing they never call me back to work something out with my late payments i do pay every month hard for me to move again and I NEVER SAID IUNDERSTAND they are a bad community. Wont workth with the sick and people that take care of their property... Well i dont wish anything bad against ppl but i hope the next person trashes it.  I guess they dont carer about their properties and you reap what you sew. i have about 5 emails theyve sent saying reach out to them at a phone number they do not call back i have the letter but no attachments for the emails it on my computer though.  Thanks yes communities i gave you a good revierw at first now i dont **** never wins.

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well living at yes communities, we had countless problems they were always writing us a violation even if our kids bikes were outside for one day. Maintenance men were going under the house without even notifying us mind you my wife and kids are at home alone. It's completely inappropriate for men to be going under the house without anybody knowing. After having so many problems, we decided to sell our trailer and move. we let the broker through the yes communities office handle the sale. We had multiple cash offers however, nobody could get approved to live in the park. We asked if we could accept the original offer. They made us for the trailer and they told us no they no longer want it. We found somebody that could get approved. We sent her the title and did the bill of sale. All she had to do was sign the lease. She backed out last minute, and now the park is no longer letting anybody apply for the site. We're stuck in a lease with them. I've tried multiple times to contact the office since the manager at *********** ******* is not doing her job they're almost impossible to reach we've had to get lawyers involved. The lawyer said the way that they did what they did. They have trapped us in their lease and because they're not letting anybody apply. We're gonna end up having to go to court , we can't afford to pay lot rent on a house we don't live at let alone afford to go to court. Otherwise they're going to *** us for even more I wouldn't recommend anybody to live here. The broker even went behind our backs with one of the residents, and was trying to sell our trailer without our knowledge after we already told them that we didn't want them to do anything else. They still have the title to our home and our refusing to give it back.It's funny when they wanna sell it behind our backs, they will allow people to apply, but when we send somebody to apply, they turn them away without even allowing them to apply.

  

  Business Response

  Date: 02/26/2024

  Hello, the resident purchased this home in February of 2022. The home was a resident-to-resident sale done and the office had nothing to do with other than approving them. We did walk the home before the exchange took place and determined we did not want the home due to its condition. We gave approval to go ahead and sell the home resident to resident with the condition the home was repaired. The current resident never completed repairs to my knowledge. They have received violations for trash outside and around the home, outside storage, and repairs need to outside of their home which is all located in the lease they signed with us. These rules are enforced with every other resident in the community. Our maintenance team does not go under homeowner homes unless there is a water emergency, and the water needs to be shut off or to do water reads. We no longer have to do water reads as of July 2023 as we hired a third-party company to do water reads. When the residents expressed interest in selling their home, we walked it and determined the home was still in bad condition. I am unaware of any offers made by the previous management. The current management took over on 12.1.2023 has declined to purchase the home due to the cost we would have to put into the home and the age of the home. We did have a broker contract for 90 days over the summer with the resident, but the home did not sell, and we did not renew the broker contract. The resident then found their own buyer who was approved and was dealing with them outside the office. The only involvement the office had was to approve the new buyer who backed out after she had an inspection done on the home. Any documents signed or exchanged between the two residents was done between them and had nothing to do with the office as this was a resident-to-resident sale. We did receive copies of a few documents from the buyer that our resident screening team required to approve her for residency. We have answered their calls and emails in a timely fashion. We have had 3 applications for this home, one in September, one in January, and one in February, residency approvals are done by our YES Resident Screening team and not by our office. We only send the email for the application and collect any documents asked for by resident screening and once approved sign the site leases and move in the resident. We have not had anyone coming in or calling for applications for this home other than the 3 previously stated. The resident expressed concern on Saturday, February 24, 2024 about no one being able to apply and I advised the resident we have not received any calls or visits for applications. She stated her cousin called and was told we wouldn't send an application because of the condition of the home. This information is inaccurate as we have never told anyone we would not send an application for any reason. When I asked her who she spoke with she was unable to tell me. Also, the resident told us in January they had sold the home to a puller, and it would be pulled out by the end of February. She was advised she would be responsible for the home until then and for any damages the pullers did to the site or property. We have not received any updates about the home being pulled out and the home is still there.
  
  Thank you and have a great day.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rental start date was 11/30/22 the agreement for the rent was supposed to be $1,559.00 have not seen that price since I lived in this community. They changed the late fee to 10% of the rent without proper *********************************** the rental agreement. The landlord ******* enrolled me into the mowing services without notifying me and forced $50 extra on my account for 3 months and they did not provide services I had someone cut my grass and I cut it as well. Informed her to take me off the list and for a refund, told her i was not going to pay the rent until my rental ledger is updated with new total from removing mowing fee. She stated i am not worried about that little $50 i want to know when are you paying. Then, charged me an extra $50 for a pet fee twice when I told her I got rid of the pet and informed her when I did so I will not be charged another month of not having the pet. I also know that she pocketing the extra funds and also over charging and forcing the home OWNERS to put mulch down. Also when I moved out they took my entire security deposit and stated the home had damages, which it did not I did a walk through with her because I knew she was going to try and take all of the money just to be evil. She is highly unprofessional, she treats her coworkers like minions and she talks c*** to other tenants on the property about other tenants. She stated she was going to charge the h*** out of me to another tenant. This landlord needs to be looked at watched. She is doing illegal activities as far as scamming people out of their money and overcharging for whatever reason.

  

  Business Response

  Date: 02/28/2024

  Per upper management, the resident signed a lease start date 11/30/22 and the monthly rental amount on the lease is listed at $1559.   The resident ledger reflects $834 home rent charge and $725 base rent charge totaling $1559 per signed lease agreement. As indicated on the lease as well there was a $20 monthly trash fee and water/sewer metered billing. That reflects on the resident ledger as well. 
  Notices were sent out February 24, 2023 and the new late fee went into effect May 2023. That is more than a 60-day notice. Resident ledger reflects 4 charges for mowing during her ************************************************************************** compliance with resident community guidelines: May 2023 (April 2023 photo attached of grass not cut), August 2023 force mow (June 2023 photo attached of grass not cut), Sept 2023 (August 2023 photo attached of grass not cut), and Oct 2023.  She was credited back for October mowing charge. 
  In July 2023 Community Manager, *************************, went to the residents home to ask about late rental payment and she saw the dog inside the home.  In August 2023 resident was charged $250 pet registration fee and $50 monthly pet fee for 1 pet.  She was again charged for the animal in September 2023 and October 2023.  Resident was credited for October 2023 charge after resident confirmed with Community Manager, *************************, that the pet was no longer in the home and ******* walked the home to visually confirm.
  
  All charges including mowing, pet fees and the like as well as credits and payments reflect on resident ledger as per company guidelines.  As part of residing at a YES community it states in the Community Guidelines section 2a, residents are required to maintain their individual rented lots including landscaping. Resident was charged $2500 for move out damages.  Itemized list and move out inspection with photos attached.  Paint $1500.00 for supplies and labor in house, Clean $250.00, Carpet $350.00, Cabinet damage $100.00, German Initial $250.00 and Missing DW Lower Panel $50.00. Final account statement reflects GA rental assistance in the amount of $4,724.75 was refunded to GA.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ********************* December 25 2023. I moved out I fell down the rotten steps and they were a problem from the beginning. They blamed it on the Sales Leasing Agent and my trailer was full of roaches and mold they never fixed anything I suffered a lot their even made a complaint to corporate whom told me they would call me back and never did. I spoke to the office about my refund and they told me I will receive it in 2 months the law states 30days I haven't even recieved a letter on how much my refund is or when im getting it and it's been 1 month and 17 days

  

  Business Response

  Date: 02/21/2024

  Hello, we have spoken with management, and they have informed us of how this matter is being addressed. The previous email was sent today on 2/21/2024. The time of the email was 12:35PM. ***************** has been contacted twice over the phone about this matter and she continues to call corporate. I did however put in a request to adjust her SODA for the steps not to accept blame but due to not having documentation of her original move-in inspection. She notified us about the steps and we came to assist. Even with the adjustment on her SODA ***************** will still owe money for damages. Please see email sent today to ***************** from her local management team.

   

   

  Ashley -
  
  I hope you are having a wonderful day so far. I just gave you a call regarding your request for your security deposit. We talked once before about your security deposit, and you demanded a refund due to your earlier experience while living here at *************************. I was not here when most of the issues happened, but I did aid you on several occasions before your move-out date of December 25th, 2023. I came in person with my maintenance supervisor as well as pest control back in November 2023. You called the office about your steps before you moved out. You were called and the information given by you was that you were fine and wanted us to replace steps.
  
  On January 4th , 2024, you were sent a statement of deposit that shows what your security deposit was used for. The address used was given to us by you on your notice to vacate form. In addition, we will adjust your statement of deposit for the cost of the Deck/Stairs. The amount of that adjustment is $1200.00. We replace those as part of the turn process. There were no signs of resident damages or notes to support us charging you for the steps.
  
  I want to apologize about your overall experience here at The Palms. Attached you will see your notice to vacate, move out calculation, and move out comparison report.
  
  
  Please let me know if you have any additional questions.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At ******************, Neighbors had unregistered pitbulls on tethers outside for 8 months, 3 months worth of complaints to the office did nothing. So much dog f**** behind my shed it rotted the back side. Dogs had ability to put there heads in front of my shed on either side. After the lot renters did not respond to the note left by the office I asked them personally to pick up their dog f**** and they didn't so I moved it into their lot.Afterwards, while I was gone the renter put all the f**** on my porch. After confronting the renter about the f**** on my porch i was grabbed by my hair and struck in the head 4 times.3 months of 4 complaints led to me getting my face punched in and a ruined porch. In-active staff led to this, they broke every rule for dogs in that park, tether, breed ban, f**** pick-up, unregistered, aggressive and it took them 3 months to do nothing. The staffs response to me the first the time i complained was "if they violate they're just gonna keep violating". The second time I complained a month later we discovered they were unregistered. 3rd was responded to with mockery with the park office saying "What?.... are they annoying you again? :'( ". 4th complaint was to the maintenance crew, only then did they get a note on their door. Week after the note nothing had changed. Only after getting punched in the face did those dogs get moved... Conveniently to the otherside of the trailer. The tethers are now on the other side of their trailer tied to the tree nearest the road and only then did the community manager make them register the dogs.Not the first time I've had dogs on tether problems either, was chased out of the park on my bike by a German shepherd that broke it's tether had it nipping at my feet as I was pedalling away. The German shepherd was in 2022 and the pitbulls are happening now.Photos pan from left to right. The white shed is mine.

  

  Business Response

  Date: 02/15/2024

  Hello, this situation has been addressed with local management. ******, who reported, failed to mention he knocked on the door of the neighbor's home, threw the dog's f**** on the neighbor's driveway/cars and continued to verbally argue with the neighbor while waiting for the police to arrive. Statements were taken from both parties and notes recorded.

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from yes communities until my lease was up. I promptly moved out before my lease expired. Yes communities continues to withdraw money for rent and refuses to return my deposit. I paid my rent every month and was never late.

  

  Business Response

  Date: 02/21/2024

  Local management for ***************** has informed us that they received her keys on the 3rd of January, and she has been credited all fees to that date along with her deposit. 

  Customer Answer

  Date: 02/21/2024

  As of today I haven't received any bank adjustment or a check for this claim. I called the office with my new mailing address.  

  

  Business Response

  Date: 02/28/2024

  Hello, we spoke with upper management and they stated that ***************** never turned off her autopayments so they still deducted. This would have been her responsibility to take care of. Per the email we received her keys on the 3rd so I credited her back to that date, because per her lease she has to have them turned in before we will move her out. Local management has refunded the funds and her deposit and was told they were being sent out by accounts payable. Management will be reaching out to ***************** to further assist her.

  Customer Answer

  Date: 02/28/2024

  I enclosed the paperwork clearly showing I turned my keys in on January 2nd. They were closed the 1st.

  They also don't remind you that your lease is expired. Then they charge you ****** dollars more a month. Most of the occupations are either disabled or low mentally functioning.  

  They totally take advantage of the underdog!!

  

  Business Response

  Date: 03/04/2024

  ***************** has been credited and this is resolved at this time. If she needs assistance with something else she is more than welcome to call our Resident ******************** at **************. Thank you

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at 4 Seasons in ************ **. I have been trying to get in contact with Yes Communities for the past month now dealing with an issue with the property manager. Right now I'm on the verge of losing full ownership of my car that I worked hard to get because the property had my car towed even though I addressed most of the issues. First I got notice saying my car was abandoned without any reasoning and it was hard to get in contact with the management to get a reason. Then finally I got my reason, which was because my window was down and I had a flat tire and said my car was "Inoperable" and no tags apparently. How I fixed the window situation is that I bought a car cover to put over my car which in the community guidelines there is no rule against it. The flat tire, I got it changed. Tags I emailed the ********************** and Tags to the property manager, And for the inoperable part which believe if the vehicle is damaged beyond repair it's inoperable. I have a timing chain tensioner that is loose inside the motor and in the community guidelines I am not allowed to fix the issue myself because Rule F under Vehicle Control. During this time it had been really slow at my job so I didn't have the money to throw the car in the shop. Plus the property manager suggested I put it in storage but because of my engine issue, every facility in a 30 mile radius wouldn't ************ my car. So now I'm at a point where I cant do anything with my car and just watch it fall away from me cause if i was to pay to get it out then takes all my money from it getting fixed. The way I'm being treated here is horrible because where I was at in a different YES Community growing up they worked with people to make sure everything was right for everyone to be happy but here I just feel like I'm being attacked for no reason. I finally got to move into a house after two years of couch surfing,just to lose my car is just hurtful.

  

  Business Response

  Date: 02/15/2024

  Hello, after further investigation local management has informed us of the following information regarding this matter. Resident received violation on December 1, 2023, concerning inoperable vehicle, to be removed by December 9th. The windows were out on the vehicle, flat tires, body damage, and no registration. Resident responded on the December 15th about the reasoning for violation, stating that had the vehicle covered, registration. He was then reminded of the Guidelines for Community *************** Section, but still allowed an additional extension until the December 20th to remove the vehicle. CM also gave the resident the number to our sister ********** who has additional car storage, but was denied due to vehicle condition. On December 20, 2023, CM spoke to resident letting him know that it was the day for vehicle tow. Resident then stated that he had tried multiple places to store the vehicle but was denied due to its condition. Considering the Season, resident was allowed another extension until after the Holidays, at which point the vehicle was towed December 29, 2023.
  
  I would like to offer that at all residents are treated equally at Four Seasons GA, and by trying to follow our Lease Agreements and Guidelines for Community Living, we do just what is intented, which is to "maintain the appearance standards of the Community for your comfort and that of your visitors".

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21283045
  
  I am rejecting this response because: I sent over the *********************** and Tag to the CM. My car had no body damage, just needed to be painted the tire addressed no where in the guidelines does it state i cant down nor have a car cover plus a lot of other tennants have car covers . I will provide all picture per request. Email was sent to CM regarding the registration and insurance and tag on *********** picture of tire being fixed.****

  Sincerely,
  
  Thierron Regis ****

  Customer Answer

  Date: 02/18/2024

  I just re-read my rejection and i missed a few words in my statement i just want to correct. No where in the guidelines that state i cant have my window down nor have car cover on my car. There are other tennants with car covers especially one with the picture i provided violating the guidelines on how its parked. I also provided the pictures of the car and pictures of the tag and registration of the car that the CM clearly missed that I sent in email on 12/27/23. 

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mobile home in august of 2022 and an august of 2023I notified the office that I wanted to sell my mobile home beginning in september of 2023 after several months of no movement on the sellI and was denied by yes communities to sell my home.I reached out to a local broker. And once I allowed him access to the home and to speak with the office To see what permissions he needed to sell my home. I was then contacted by an office sales person ******, Who was supposed to be a broker and she let me know that if I was to use an outside broker even though they had declined to broker my home before. That I would still have to pay them an 8% fee for selling it. And that she had already showed the home and had a buyer ready to proceed. This was approximately 12/4/2023. I followed up with Melody almost daily, provided all the information needed in a very timely matter. I replaced the air, sent money orders for a couple of small tasks that needed to be done etc. Towards the end of december , most of the responses were that we were getting closer and there wasn't anything she needed from me , and she would let me know when they had a closing date. The first week of January I found out that melody was no longer with the company. And yet no one had communicated to me. That my cell was on hold approximately a week later. A new sales staff came in named rain and took over the process. I have reached out to her numerous times and regards to the status and finally reached out to to the mortgage company and was told they are only waiting on one form and that the Reason this has taken so long as because they cannot get a response from the staff at ********************** in a timely manner, sometimes taking up to a week. We have been waiting for a week at this point for the last form to be sent to myself and the buyer. Everytime I reach out its a different excuse for why it's not available. We just want to resolve this issue.

  

  Business Response

  Date: 02/16/2024

  We have spoken with local management and they have informed us of how this matter is being addressed. They have confirmed with buyers, final closing docs have been mailed to them via from ************* by *******************************(home buyer). We have been working this deal through 3 different states as neither the seller or buyer are in the ****************, so all requests have been done via email. The process did slow when the appraisal came in lower than the asking price and we had to get a new listing agreement because she agreed to the new, lower price. Miss **** was not in on that day so did not respond until she returned. For months we showed the home prior, but anytime we mentioned it did not have a working HVAC system, possible buyers became uninterested. She did not have the unit installed until much later, which then got buyers interested in the home.

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21271826
  
  I am rejecting this response because: although, it is correct,  I did not have the hvac unit replaced until later, we had a buyer on or before December 4th 2023. I received the full approval of buyer on 12/19/2023. Confirmed by the office staff and lender, the buyer and I were prompt on providing any and all information and documents needed to complete the deal. Previous sales agent ****** assured me the sale would be complete by the end of the year. Due to staffing issues and lack of follow through in a timely matter, sale is still not complete causing financial hardship on ***** buyer and seller. I have lots of backup emails if needed.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/21/2024

  We have spoken with local management and they have informed us of how this matter is being addressed. They have confirmed with buyers, final closing docs have been mailed to them via from ************* by *******************************(home buyer). We have been working this deal through 3 different states as neither the seller or buyer are in the ****************, so all requests have been done via email. The process did slow when the appraisal came in lower than the asking price and we had to get a new listing agreement because she agreed to the new, lower price. Miss **** was not in on that day so did not respond until she returned. For months we showed the home prior, but anytime we mentioned it did not have a working HVAC system, possible buyers became uninterested. She did not have the unit installed until much later, which then got buyers interested in the home.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For a little over a year, I have (unfortunately) been renting at ************** Mobile Home Park, which is owned by YES! Communities. Rent increased an unwarranted $30 at the start of this year. The nonfunctional streetlamp in front of my house took just shy of a year to be remedied, after multiple complaints, and it was not even done properly, with a tiny head and normal lightbulb used instead. There is a streetlight out on the main strip, dangerously leaving it very dark. Flooding occurs in the street at the base of my driveway whenever it rains or snow melts, lasting for up to a week before it finally evaporates, with there being nowhere for the water to go. I have repeatedly requested that a drain be put in to address this problem, yet my words have constantly fallen upon deaf ears. With the cold weather, any standing water has turned into ice, making the situation worse still; even getting to my mailbox is an ordeal. I am not the only resident contending with this issue, although what I face is among the worst. Unsafe driving is a problem, along with improper parking, often at the end of a street and/or facing oncoming traffic. Bass from too-loud sound systems rattles houses as vehicles make their way through the community, including in the evening. Roads are in disrepair. Broken concrete remains in areas where children play and trash is often strewn about the grounds. I have been harassed numerous times by residents and staff. The turnover rate is ridiculous and, to the best of my knowledge, there is not even an actual manager at this point, just a revolving door of temporary replacements; the last managed another nearby park besides and was here a whole two days per week. Residents are never given any notice when a change is made, just like when construction was performed on a good portion of the main road last summer, leaving one side of the street, near the entrance/exit, unusable for days. Any concerns are ignored by both this park AND corporate.

  

  Business Response

  Date: 02/08/2024

  After speaking with local and upper management they have informed us that they are communication with **************** and addressing his issues regarding concerns he has about the community. The community will be fixing/repairing the roads and making other improvements in the community. 

  The road work will begin when the ground is fully thawed- since this is a grading issue in terms of where the water is settling, ***** is usually around the time we begin getting these things scheduled/looked at. Photos of the driveway area of this home are provided. There is no standing water or ice accumulation. 

  The streetlights are being fixed as they are called in- there is no capex for these items and so need to be addressed as the issues occur. This particular light in the resident's yard is an individual light (not a standard streetlight), it was repaired in a cost-effective manner and is in working condition. Photo of the lamp is provided.

  The rent increase was sent to the resident back in September of 2023. He signed the renewal in October 2023 with the increase taking effect 12/01. Increase notice and renewal signed are attached.

  ADDITIONALLY- I have just spoken to ******. He was satisfied with the explanation of road work scheduled for this year, and would just like to be placed on a list to have someone look at the area just at the end of his driveway.

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21257392
  
  I am rejecting this response because:

  There is no standing water near my house AT THE MOMENT, although that will surely change as soon as it rains, which is expected shortly. The park grounds are covered in trash. The areas with broken concrete are completely open and do not even have caution tape. Harassment by a particular resident is ongoing and has been stepped up since my complaint and words with the YES! Communities point of contact. I have been given promises before that were never made good upon and until I actually SEE the issues remedied, I would like to keep this open. 

  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/15/2024

  Hello, after speaking with local and upper management they have informed us that they are communication with **************** and addressing his issues regarding concerns he has about the community. The community will be fixing/repairing the roads and making other improvements in the community. 
  The road work will begin when the ground is fully thawed- since this is a grading issue in terms of where the water is settling, ***** is usually around the time we begin getting these things scheduled/looked at. Photos of the driveway area of this home are provided. There is no standing water or ice accumulation. 
  The streetlights are being fixed as they are called in- there is no capex for these items and so need to be addressed as the issues occur. This particular light in the resident's yard is an individual light (not a standard streetlight), it was repaired in a cost-effective manner and is in working condition. Photo of the lamp is provided.
  The rent increase was sent to the resident back in September of 2023. He signed the renewal in October 2023 with the increase taking effect 12/01. Increase notice and renewal signed are attached.
  ADDITIONALLY- I have just spoken to ******. He was satisfied with the explanation of road work scheduled for this year, and would just like to be placed on a list to have someone look at the area just at the end of his driveway.

  Thank you,

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21257392
  
  I am rejecting this response because:

  I was spoken to once and have not a word from anyone since. It is untrue that there was a different type of streetlight here, as evidenced by the photo that I am including, showing what it was like before being switched out to the small-headed black model, which still provides inefficient lighting after having the bulb switched out and is often not on at times when it should be. There is trash all over the community, along with dog droppings directly in the street. This is the EXACT same response as I received last time, showing how little the company cares.
   
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/21/2024

  Good evening. I wanted to show that the flooding is FAR from done, as YES! made it sound in their (repeated) message. I do not wish to simply be added to a list for the portion of the street near my driveway to be looked at when the weather is better, another statement that was made by them - I want the problem remedied, in full, as I have been asking for much time now; even when drains are installed, some are seemingly not placed properly and do not catch the water, as shown in a photo. Trash is still all over the grounds, along with dog droppings, including in the same spots IN THE STREET, as last photographed. It is incredibly apparent, I would say, that ************** and YES! Communities do not care in the least about residents' concerns. 

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of Autumn Forest in December 31st 2023. I received a letter to the forwarding address that I provided the property that I am to receive ******** of my security deposit back. I spoke with someone from the property on February 1st **** and they advised that the check was sent on the 4th of January and confirmed that it was sent to the forwarding address I provided. I was then advised to wait a few more weeks. However that is not satisfactory to me. Tenants are required to pay a deposit before we can move in but properties scrape their feet to return the money. I left the home in pristine shape. ************** law states that security deposit should be returned to the tenant within 30 days of vacating the property. Prices are expensive and this refund was going to me getting another home and I was wanting another home within Yes Communities but I having second thoughts because at this point Im being held back waiting for this return. To add, I have called the corporate line multiple times and have left voicemails as well as submitted the online form and no one returns the calls. I also waited in the queue (the one time I wasnt sent to voicemail) and waited for an hour just for the call to be disconnected.

  

  Business Response

  Date: 02/07/2024

  Hello, local management is handling this matter and has been communicating with the former resident. Management spoke with ******** yesterday and let her know the payment was returned and that they need an updated address. She said the address we have is the correct address. So, management let accounts payable know, that this is the correct address and had it resent.

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21237138
  
  I am rejecting this response because: while local management has been great. Corporate is the issue. It was not until I filed this complaint that anyone was is contact with me. As I have said I have called corporate and emailed and no one responded to me the local management does not issue the check Corporate does. Local management inputed the corrected address and the check NEVER came here (obviously because of it did we would not be in this position). I will not be satisfied with ANY response until my check is received to me. This business has numerous complaints when it comes to security deposit and I can see why. Again the money was provided to you in a timely manner and should have been returned in a timely manner.
  
  Sincerely,
  
  *******************************