Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
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  Yes! Communities

  426 Apache Trl Mulberry, FL 33860-3406

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  Yes! Communities

  489 Starratt Rd Ste 111 Jacksonville, FL 32218-6715

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  Yes! Communities - Valleybrook

  4620 High School Rd Indianapolis, IN 46241

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  Yes! Communities d/b/a The Breakers

  9101 Normandy Blvd Jacksonville, FL 32221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went into a broker agreement with yes communities, in June 2023, our home was showed 3 times & only listed on *********** A employee that was there was told not to sell the house & make it look like she was trying so that it would go into default. After months & several recorded conversations, the employee finally said yes that was the case *****, ******, ******** were all envolved. ***** was fired & I am pretty sure she was the escape goat. I was informed by ****** this week 3 times in a conversation the best thing for me to do is voluntarily give back the trailer @ no harm to my credit, I refused every time. He stated that they would not be entertaining into a broker agreement with me / we could not use an outside realtor to sell it due to yes policy & my ******************** was unrealistic. He stated that he was in charge of ******** & even after I asked 2 times for the number to corporate that they would just send it back to ******** wasnt interested in having his employees help facilitate with the sell. So ***** was fired for not doing the wrong thing. He wants you backed into a corner so that they can steal from homeowners & take advantage of people. I asked for them to do a buy back & he said it would be based on the wholesale *********** would be in the 20ks. The trailer is in very good condition. However as he said will just sit empty because we are at a ************* nothing he can do unless I provide him with my private appraisal where he will think about doing a broker agreement. Well the man has his hand around corporates neck because I just got a email that they will not be doing a broker agreement, which is not what I wanted - a buy back at my full asking price is what I wanted. Not a man with a big title to be so condescending & tell you he will win this *********** will voluntarily surrender the trailer to yes communities at the end of it all anyway. I can not tell you how much it ***** you paying 2 mortgages is but I wont ruin my credit

  

  Business Response

  Date: 02/12/2024

  Hello, after further investigation we have been informed of the following information on how this matter is being addressed. ********************* initially signed a broker listing agreement 09/23/2023 with a list price of $79,900. On 11/27/2023 I approved a termination of listing, as ********************* was not happy with the results of the listing. I explained to ********************* that we would not be able to reach her expectations with the list price she wanted. She said she would send me a copy of the appraisal showing the value of $65k. Upper management has not received this appraisal as of today. On 02/01/2024 local management sent ********************* an email letting her know we would not be able to broker her home. There has been no other contact with ********************* at this time. 

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in June 2022 and per the signed lease my rent was $1125. I paid that in full the first month then get a notice of late/short rent. The then property manager said I was short $50. When asked why because I already paid what the lease said, I was told for a storage fee. I asked for documentation pertaining to a storage fee because I was not advised of this MANDATORY additional fee. I never received documentation that was requested MULTIPLE TIMES! Now since new management came in Ive been having as well as others have to the issue of overcharging for water/sewer. One month my utility went up to $300+ for both water and sewer, they corrected it but its still the constant issue of the bill going up doubled monthly. Multiple months 4 to be exact, my usage was the exact same amount, no one uses the exact amount every month. I finally asked and the manager corrected it after telling me it was correct. The bill will be normal for a month or so then the same issue again. The water is turned off MULTIPLE times throughout the month for up to 8 hours most times. I have tried to talk to the manager but she is very rude. I have to filed a complaint with the ************************ and plan to seek legal action if not rectified.

  

  Business Response

  Date: 02/01/2024

  This matter is being handled by local management. This resident is currently in legal due to non-payment. The CM has done multiple meter reads, had a plumber come out, and done all she can to make sure the billing is correct. This resident clearly states she isnt stopping until its fixed to her liking. She wants a low water and sewer bill for 5 people on her account. Previous CM did not do correct reads and just did same charges, so now that resident is being billed correctly she doesnt like it. The storage fee is for her shed. The water gets shut off for emergencies only and has to remain off until the plumber can come correct issues on site, like we are required to do. This resident has made multiple threats and has, within her rights, made multiple complaints. None of which have had any outcome other than being charged correctly.

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21230792
  
  I am rejecting this response because:
  You are sharing personal information as to legal why dont you go review and see payment was 1/30. But what does my payment status have to do with the overcharging of utilities?! 
  

  You failed to address how a person can use the exact same amount of usage for 4 consecutive months! 
  

  Did you even review the attachments that clearly show a huge fluctuation of charges! 
  

  have you reviewed your own website reviews where other tenants have stated the same thing?!

  plumbers dont check to see if youre being overcharged for your meter! Its clear you guys can go and edit the bill how you want! The property manager has done it more than once! 

  the property manager just updated ******** utilities after telling me there was correct! Shes actually corrected  it more than once AFTER arguing that is the as correct! back in August 2023! But again HOW DOES SOMEONE USE THE EXACT SAME AMOUNT OF WATER EACH MONTH FOR 4 months?! 
  

  how does someone usage go from 4-6 up to *****?! With the same 5 people! 

  To my liking means not being overcharged! Ive had 0 problems since moving here until your new manager came in! 18 months!

  you seem to just want to twist my words! 

  I have emails and recorded calls of these conversations! 

  the storage fee was NOT INCLUDED IN THE ****** There are NO SIGNED documents stating there is a mandatory ADDITIONAL fee for a storage! Thats the issue with the storage! Telling someone they are behind AFTER they paid what the signed paperwork said is crazy! That is a form of price manipulation and gouging! Which YES community is already under suit for in 2 other states! 
  

  Then yall say to contact customer relations but never answer the phone or directs the calls back to the rude a** manager!
  

  you know im soooo thankful for your response its really going to be helpful! ??

  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/02/2024

  Then to say the water is only turned off for emergencies when the water has been turned off EVERY SINGLE DAY THIS WEEK ALONE! What kind of emergency happens every single day in one week?! This is not an isolated incident either! Go read the online reviews thats one of the biggest complaints over years! So portraying otherwise is outrageous! 
  

  You guys go in and edit the bulls to your liking! No reason why a persons whose rent is $1175 should be paying almost $1400 some months!

   

  why did she correct December and August bill if it was correct? Why did she backtrack? Both months the usage was at ****! If she corrected august why not correct the 3 months before that was at the same amount of usage?! 
  

  can you supply documents stating a mandatory storage fee? A document that I signed?! 
  

  you guys are causing me mental anguish! 

  Customer Answer

  Date: 02/05/2024

  I went in office on 2/2 recited the conversation and spoke with manager **** she stated that her adviser and company attorney reached out to her about this issue. She stated the attorney asked why she had corrected the ******** utilities and she stated she told them that right is right wrong is wrong and it was clear the bill was not in my normal range. She went on to tell me she was looking into the matter. She stated the MAINTENANCE guys go and read the meters and it could be human error. She reviewed the bill in front of me and could see a big difference from ******* utilities ($65 water and $45 sewer) to ******** utilities ($20 water $25 sewer). When asked which month(a) the previous management read incorrectly she stated All so I asked if it was read wrong then but its being read correctly now 1 why were the tenants notified of this and advised it might be a change in billing due to this. 2 if it was read wrong then but $20-30 is my norm then how is it some months the usage is what it previously is was. Tene had no comment on this. I have officially filed a complaint with the ************************ to have this investigated! 

  

  Business Response

  Date: 02/07/2024

  This matter is being handled by local management. This resident is currently in legal due to non-payment. The CM has done multiple meter reads, had a plumber come out, and done all she can to make sure the billing is correct. This resident clearly states she isnt stopping until its fixed to her liking. She wants a low water and sewer bill for 5 people on her account. Previous CM did not do correct reads and just did same charges, so now that resident is being billed correctly she doesnt like it. The storage fee is for her shed. The water gets shut off for emergencies only and has to remain off until the plumber can come correct issues on site, like we are required to do. This resident has made multiple threats and has, within her rights, made multiple complaints. None of which have had any outcome other than being charged correctly.

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21230792
  
  I am rejecting this response because: I am not in legal status and if I was why put personal information on here! Shows how unethical you guys are! **** sent the exact same message but I see you didnt address my previous responses! I have **** recorded back tracking! I cant wait until the utility commission investigation is completed! 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/15/2024

  Please note that this matter was *** resolved. 

• Initial Complaint

  Date:01/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a mobile home from Yes! Communities. My roommate abandoned the lease. Management said I could no longer rent I had to purchase, would not let me re-sign a lease without abandoned lease signer. This proceeded for years. New management took over, told me to tear down previously approved shed. Requested mediation for the lease and management, not honored. Taken to court for no lease, wasnt allowed to sign lease still. Then they proceeded to put unpaid lease fees on my credit (the lease I was evicted for not being given the opportunity to sign), while they never returned my mortgage payments, security deposits, pet deposits, etc ************ lies and cheats their residents in order to forcibly remove them from homes in order to increase rent, feel free to investigate or look up on TikTok.

  

  Business Response

  Date: 02/01/2024

  Hello, after further investigation and speaking with upper management they have informed of us of how this matter is being handled. This resident purchased his home in 2019. This resident was evicted in 2022, his home was repossessed. Upon eviction, he also owed $1576 on site rent that was written off and sent to collections. At this time, we can only refer them to the National Credit Systems, and they can file a dispute from there. The number is **************. Thank you.

   

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21226426
  
  I am rejecting this response because: the information presented is deceptive. The amount owed is for rent for a home that I was evicted from, why would I owe money for rent if there is no lease, that I was not allowed to sign? The "remaining balance" comes from them expecting 3 more months of lot rent after I was removed from the home, this balance was immediately sent to collections and I was not informed so that I would not be able to dispute. This company is continuing to lie.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December I signed a lease with Sun Lake I agreed to pay ****** with the rent going up to ****** on January 1 **** even though I have a signed lease the rent went up ******. when the lease clearly states ****** I just want them to honor the lease we signed. I dont understand why they wont honor their signed lease. I have 3 signed leases.

  

  Business Response

  Date: 02/06/2024

  After further investigation and speaking with upper management regarding this matter we have been informed of the following information. The previous lease that was signed by ************** with the former CM who is no longer at that community will be honored. This has been addressed as there is an open line of communication between the resident and upper management. 

  Customer Answer

  Date: 02/28/2024

  **************
  Resolution consultant stated. 
  After further investigation and speaking with upper management regarding this matter we have been informed of the following information. The previous lease that was signed by ************** with the former CM who is no longer at that community will be honored. This has been addressed as there is an open line of communication between the resident and upper management. 
  

  what they said and what they are actually doing are different they are not honoring the original lease. 
  I included the lease and their invoice. they have no plans on honoring the lease I think this was posted just to close the investigation.  

  
  

  Customer Answer

  Date: 03/26/2024

  I signed a lease agreement for 638 and after Jan 1st, 2024, it was going to be 680 it is 750. they are not honoring the lease agreement. ************** The resolution consultant stated.  After further investigation and speaking with upper management regarding this matter we have been informed of the following information. The previous lease that was signed by ************** with the former CM who is no longer at that community will be honored. This has been addressed as there is an open line of communication between the resident and upper management.  complaint #********. What they said and what they are doing are different. They are not honoring the original lease.  I included the lease and their invoice. they have no plans on honoring the lease agreement I think this was posted just to close complaint #********. this I the 3 months without a change I called several times and left messages. They never returned my calls or resolved the Overbilling.

  

  Business Response

  Date: 04/12/2024

  After speaking with onsite management regarding this situation they have informed us they are currently working on adjusting the lot rent to honor the lease agreement the resident originally signed. Due to the pricing adjustment in process, we now consider this situation resolved.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son and I rented this property effective October 28, 2022 per the rental agreement, the term would expire October 31, 2023. About three weeks before the lease expired the property manager, *************************** contacted us to inquire about us purchasing the property. Initially, we agreed and went through the process on purchasing the mobile home. When all the final paperwork was sent everything that ******* told us was incorrect in reference to how much money they were contributing to the sale. When I brought it to his attention. He immediately got defensive and rude and said you know you dont have to buy the property. At that point, we asked ******* and ******* who were in the office when our lease expired and they said October 31, 2023. I sent an email to ******* notifying him that we would not be renewing the lease and that we would vacate the property by October 31. We packed all of our things and were out of the property by October 31. The office was closed at night when we finished cleaning the premises and noticed there was no dropbox to leave the keys. I sent an email first thing the next morning on November 1, and informed ******* that we left the keys in between the screen door and the main door to the office, since there was no dropbox. I did not hear back from him that day so I sent another email on November 2, 2023 asking him if he received the keys and he finally responded saying that he did. I sent a follow-up email on November 14, 2023 asking if there were any additional steps needed to ensure the lease had been terminated and asked when we could expect our security deposit. I did not hear anything back. I sent another email on January *************************************************************************************************************** phone calls. And then went online and sent a corporate email requesting that someone please contact me.

  

  Business Response

  Date: 01/25/2024

  Hello, we have spoken with local management who has been assisting ****************** Per the lease resident is required to give a 30-Day Notice. The resident resided in the home 1 year. The entire home had to be repainted and cleaned out which resulted in the charges. Email communication is attached also between the Community Manager and *****************.

  Customer Answer

  Date: 01/25/2024

  Shouldn't every rental be painted when a tenant moves out? I also have picture of what the property looked like when we vacated. After ******* was SO rude to me about the purchase of the property when I caught him in his lies, he told me "my leased expired Oct 31st and I did not have to purchase the property". After I made the decision to no longer deal with **************** called ******* and asked her when our lease was up and could move and she said the same, Oct 31st. It was not until I sent the email that he wanted to say anything about a "30 day notice". 

  Customer Answer

  Date: 01/26/2024

  Please see attached photos of home at the time we vacated

  Customer Answer

  Date: 01/26/2024

  Additional pictures. 

  

  Business Response

  Date: 01/29/2024

  Hello, please see the email attachment. Per the lease resident is required to give a 30-Day Notice. The resident resided in the home 1 year. The entire home had to be repainted and cleaned out which resulted in the charges.

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 21157689
  
  I am rejecting this response because:

  The "managers" at the office informed me that my lease expired Oct 31, 2023 and that is the date we vacated the premises. Per the pictures that I have previously uploaded of the home the time we vacated, you can clearly see there was ZERO damage to the property. I have NEVER lived in a property that I had to pay to be cleaned after vacating. 

  The attached letter you see here was NEVER sent to myself or my son giving us our legal right to object the charges. We did not receive this until January 17, **** via email which clearly did not give us our legal rights. When I asked for proof that the letter was sent I was informed that it was sent but no proof could be provided. I asked where it was sent since no one ever asked for a forwarding address and I was told it was sent to the address we vacated. When I asked why it was sent there when they clearly knew we vacated I was told: "That was the address on file. Can reach at ************** or  **************************************".

  I have called the number and left several messages and sent emails and no one wants to return any calls or emails!!! This is bad business and I have definitely been taken advantage of. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022, I got removed off a lease since I was secondary the regional manager ************************* took me off. I went into the office signed *********** was done. The person I was living with resigned a new lease at the end of 2022 and apparently I was still on it. Which I was unaware due to me moving out in October 2022. Now that person left before their lease was up, and there is now a collection agency coming after me saying I owe them this money when I did not sign a new lease for 2023 with them.

  

  Business Response

  Date: 01/18/2024

  This matter is currently being handled with local management. ********'s management team will be contacting her today to refer her to NCS and our cash team will also reach out to NCS and see what they can do,but unfortunately we did not get a signed forfeit security deposit form or a new fully executed lease signed without ********'s name listed.

   

• Initial Complaint

  Date:01/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had multiple issues living here from theft to slander to non renewal of my lease. I've tried to call corporate but the resident manager returns the call saying corporate is well aware of my situation and had him return the call. Highly unethical. I have video tape of employees stealing from neighbors and informed the office and showed them the video to which nothing was done . After 3 years of on time rental payments they refused to renew my lease due to a complaint I made about the grounds keepers spraying chemicals on children's toys, again all on video. All that being said I'm so glad to have moved but now am being charged for carpet cleaning and paint on a rental if had for 3 years. All of which should be covered under normal wear. It is illegal to use a security deposit for such things.

  Customer Answer

  Date: 01/09/2024

  I performed a move on walk through on Tuesday 1/2/24 with *************************. During that walk we went room to room looking and discussing condition of the home. Throughout we discussed normal wear and tear to paint and flooring in each room. The only damage noted was a **** in the wall by the back door, to which I immediately volunteered to repair right then and was told not to worry about it because it was part of painting. Returned to office and discussed that only painting carpets cleaned and general overall cleaning was needed and no real damages, and was told I should expect refund of deposit. Asked if any final paperwork needed signed and was told no. 

  On 1/5/24 I received a statement stating that I owe $550 for carpets cleaning, repaint and overall cleaning. Exactly what was discussed and expected. 

  On 1/8/24 I received a statement now saying $3400 is now owed for full replacement of all carpet and vinyl. 

  The difference between wear and tear and damage was discussed during the walk through. There was no damage anywhere to warrant replacement at all. Why now and am I being charged for full replacement at such an exuberant price?

  

  Business Response

  Date: 01/17/2024

  Hello, after investigating this matter and speaking with local management we were informed of the following information and how this matter is being addressed. Per local management ************** had a dog in the home and when management walked the home with ************** it looked good, however after going back in after a couple of days with the manager the dog smell was very strong. That is the reason for having to change the carpet and vinyl. Once ************** received the **** stating what they owed his wife. Management tried to explain to her that the dog odor is why we have to replace the floors. We have also given her the contact information for upper management. 

• Initial Complaint

  Date:01/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at the YES *************************** (****************) on ***************** in ***************************, *****.Last November, after learning that my lot rent was going up in ****, I tried to sign a new lease; the Leasing Agent told me I could not do so until December, and that she would advise me when my new lese was ready for signing. She did not mention anything about a 15 December deadline to avoid a $50.00 Month-to-Month fee added to my rent. On 18 December 2023, after not hearing from the Leasing Agent, I contacted the Property Manager, and within two hours, I had a new lease signed. During our one-on-one conversation, the Property Manager did not mention anything about the Month-to-Month fee. When I told her it had appeared on my January **** statement, she promised it would be taken off my account on 1 January, prior to my billing date of 5 January.On 29 December 2023, the Leasing Agent for **************** told me that a $50.00 Month-to-Month fee was added to my January rent because my new lease was signed after the 15 December deadline, and that it would be removed in February. The Regional Manager for YES Communities (****************), has not responded to my Voice Mail, or E-mail, regarding this matter. In conclusion, I was charged a $50.00 Month-to-Month fee due to **************** Management failing to notify me, on two separate occasions, about the December deadline to sign a new lease. I believe that a fair resolution to this matter is for YES Communities to reimburse me the $50.00 in the form of a future rent reduction.

  

  Business Response

  Date: 01/12/2024

  On October 12, 2023, a lease renewal letter was sent to ******************** via US Mail, providing detailed information about the renewal process and the available lease options.
  
  On December 18, ****,******************** reached out to our community staff expressing her intention to renew her lease agreement. In response, the lease addendum was promptly sent to her via DocuSign, and it was executed on the same day.
  
  However, due to the lease agreement being signed after the 15th of the preceding month, which was the deadline to avoid the month-to-month fee (MTM), the $50 MTM fee was charged in January ****.
  
  As stated in the lease renewal letter sent to ******************** on October 12th, it is crucial to sign the lease renewal by the 15th of the month prior to the lease expiration date

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21104663
  
  I am rejecting this response because: The letter notifying me of the $35.00 rent increase DID NOT state that my new lease had to be signed by December 15th to avoid a Month-to-Month fee. Upon receipt of the aforementioned letter, I immediately contacted the Leasing Agent at **************** and asked her to generate a new lease for ****. During this conversation, I was told that I couldn't sign a new lease until December, the month that my current lease was set to expire. She also stated that she would contact me when my new lease was ready to sign; she DID NOT tell me about the 15 December deadline. When the Leasing Agent failed to contact me, I talked with the Community Manager and she generated my **** lease agreement on 18 December. During this conversation, she stated that the 15 December deadline was not included in my November letter, and that it would be included in future rent increase correspondence. I don't feel that I should be held accountable for mistakes made by the Leasing Agent and Community Manager. I am requesting that YES Communities decrease a future lot rent by $50.00. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 01/22/2024

  Hello, after further investigation, ******************** was mistakenly told by *************************** the sales and leasing agent that she could not sign her lease agreement until the expiration month. Therefore, the *** has been credited back to her ledger. We apologize for the inconvenience.

  Customer Answer

  Date: 01/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by text message from *************************** to pay rent. I asked *************** not to text me this nonsense to use his normal form of contact which is by email. ****** kept texting me after I requested for him to stop following up with a call to my phone. Which is listed in the screenshot. I have a history with Yes Communties as always paying on time. To have my request ignored and my payment portal being cut off is retaliation for asking him not to text my phone. I work during the day such distractions could cost me my job.

  

  Business Response

  Date: 01/17/2024

  Hello, after speaking further with local management we have been informed of the following information and how this matter is being addressed. 

   

  Management has spoken to this resident. Resident was under the impression that the rent was not late until the 5th, and I let her know that it is due on the 1st, late on the 2nd, late fee after the 5th and we file on the 12th, and as a collector it is his job to reach out to all residents to touch base on when they can make their payment. I let her know that if he paid on the first or called ahead and gave us a promise to pay date we would not reach out. The collector made sure to update the resident's contact information. She stated that we turned the portal of and would let her pay online I checked her account, and it was not off everything on our end showed she could make a payment in the app and that it could be a problem with the software and if she was unable to make the payment on the app she could bring Money orders to the office or pay with Western Union.

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13, 2023, I emailed my Notice to Vacate to ******* at Elk Ridge, effective November 20, 2023 and provided my updated address to send my refund for my security deposit of $1400.00 and refund for overpayment of rent of approximately $557.90. My total refund should be around $1,957.90. On November 20, 2023 I did the walk through with both ******* and ***** and gave them my keys. I confirmed with ***** my updated address was provided to ******* in email.On November 25, 2023 I called ******* at Elk Ridge ************** asking for information on my refund. She said she could not verify any information as to how much or when check is issued as Corporate issues the check. On December 11, 2023 I emailed ******* at Elk Ridge letting her know I still had not received my check. She said she could not provide any information on the check once it is mailed and failed to respond to my final email to her for assistance.I emailed YES Communities on their Corporate website on December 12, 2023 regarding this issue. On December 12, 2023 I spoke with the Corporate Yes Communities line at ************** and spoke with ********. She said my refund for around the amount I have listed her was mailed to a previous address at ************************* **********, **. I told her that was an incorrect mailing address and that I had provided my correct address in writing to Elk Ridge and believe this was intentional. ******** sent an email to accounts payable request a stop payment on the check and to reissue and overnight to me at my correct address in **********. I follwed up again with ***** at ************** and she said they were still waiting to hear from Corporate. I have sent two emails to the complaint line, one to the District Manager at RM-******************************** and another to accounts payable. I have made multiple calls to corporate, another to accounts payable at ************ and 2 to the Regional Manager at ************ with no return calls. I still do not have my check. I also contacted the residents that live at the address my check was supposedly mailed to, and they have not seen it. I know them personally, it is my former pastor's address.

  

  Business Response

  Date: 01/22/2024

  Hello, we have confirmed that *********** has received her deposit at this time.

  Customer Answer

  Date: 01/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I received my refund after I filed my complaint with the BBB.  It appears to have cleared my account.  Thank you.
  
  Sincerely,
  
  *********************