Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
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  Yes! Communities

  11 Sun Drive Evington, VA 24550

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  Yes! Communities - Antelope Ridge

  4001 Gray Fox Hts Colorado Springs, CO 80922-2729

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  Yes! Communities- Mariwood

  Indianapolis, IN 46234

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  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am awaiting return of my security deposit. I received a letter over a month ago stating the amount I would receive and that it would come at a different time from the letter. I've yet to receive my refund and have not been contacted back by the local, Midwest, or corporate offices. This is very unprofessional and unacceptable. I had nothing but problems from day one.

  

  Business Response

  Date: 01/09/2024

  Hello, after speaking with local management we have been informed that they have reached out to ******************* to provide them with an update on their SODA check. Due to our policy we have to wait 45 days to reissue and send out another check. Managment also emailed this former resident to get more information and ensure we have the correct forwarding address but has still not received a response from *******************. Managment will reach out again and has assured us this is being handled with local management and there is an open line of communication.

  Customer Answer

  Date: 01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, no one ever attempted to contact me via text, email, or phone, so Im not sure why that was said. I only received information as I refused to stop calling and just kept pushing different options until I actually got a real person. Thanks for finally responding 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept of 2022 I moved into **************** Home Park. I paid a ****** deposit on the lot I was renting for my RV. while working at LosAlamos National Lab. Due to budget cuts we parted ways. I moved out 09/17/2023. Well here it is 11/ 22/2023 and I still haven't received my refund. They keep saying they mailed it, 2x's. All I want is my deposit back. ********** law states that it will be sent 30 days or less. This is a violation of law. Thank you for your time.

  

  Business Response

  Date: 01/12/2024

  Hello, after speaking with management regarding this matter it has come to our attention that 2 checks that were sent out to this former resident and to the correct address have been lost in the mail. Local management team is working with the accounts payable department to see when the 2nd check was sent out and what the next steps are. There is also an open line of communication with the management team and former resident. 

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They lied about terms of me purchasing my house and caused more damage to my house while they fixed only some of the things originally agreed to when purchasing they lied about the pricing. They come and damaged the property I pay for to fix and then said well you only rent the property as if I dont have rights. When this is the second time I paid for the property to be fixed due to their neglect. They do not warn or give notice to residents when doing construction right next to homes that they do NOT own.

  

  Business Response

  Date: 01/04/2024

  Hello, after further investigation we have been made aware of the following information and how management has been assisting ***************. "This resident purchased her home under our PRP Program. We had agreed to several conditions by her request in regard to home updates and refurbishments. We went above and beyond and did more in the home than agreed upon under the Purchase Agreement in attempts to satisfy the resident. Carpeting was replaced, ceilings were mudded and repainted, the walls were painted the color she requested, laminate was redone, cabinetry was redone, base boards around the home were redone, among other services. We had contractors in and out of the home several times trying to appease her to no avail. She would send photos of "issues" in the home after every contractor was completed and neither myself nor our contractors could understand or see what the issue, she was pointing out was. She had full contact with every contractor in the home and I told her to request anything that she was still unsatisfied with, and we would pay for the repairs. Eventually, I had to make the decision to stop any further work as we had already spent thousands of dollars over originally discussed and her requests would not end. We upheld our end of the agreement and further. I had this discussion with the resident and explained that the issues she was pointing out could not be fixed, for example, her new carpeting had a seam in it. This is due to carpeting being supplied in certain length rolls. I explained that all the work she had completed was done by professionals, under her supervision and by her request and completed exactly as requested. The report of lying about pricing is as follows. ****** applied to buy her home a few years ago under different management. At the time of her original purchase attempt, the price of the home was less than what the purchase price was listed this year when she finalized her purchase. She is under the impression that we raised the price of the home under spite of her. We have explained this to her in detail several times. The damage to the property she is reporting is caused by the contractors working on the piers for the new home next door to her expected to be delivered to us in January. The damage is not on her site. I explained to her yesterday that any ruts or damage done would be fully restored after the flat work is completed. I do not know why she is under the impression that she will be paying for this."

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first moved in the first day I told the office my refrigerator had a bad smell to i couldnt even put a drink inside she advised I had a case open and i should have a. Order no more than 2 weeks so the third week mind u Im trying to avoid using the fridge I text for an update she advised still working 2 more weeks went by I text her again she advised still working so I told her I cant put nothing in the fridge I have to buy food every night I cant even put a drink in so I cant drink nothing cold I didnt hear nothing back so I decided not to pay rent which was a bad decision on my end so anothe 3 weeks go by I decide to go to the office face to face and I talk to her she advised that the order is still in mind you this is almost two months so I went another month without paying I text her with in that 2nd month of not paying and she advised I need to pay past due rent and the order is still in so I didnt pay I end up seeing one of the younger maintenance guys and asked about it he said they was just talking about it in the office but said it is still in the works and he said I hate that they are like this and the have so many complaints but want to continue to add trailers he said he tired of the company and they are sorry so boom in my head Im never getting a fridge I will never get to cook a real meal or drink a frozen drink in my house I have to smell this awful smell when I walk out my room to the rest of the house it accumulates roaches so I didnt pay rent the 3 rd month and thats when my eviction starts the shierff told me to fight that through court but I missed my court date I was on the road for business and the day I returned yes community text me and say you missed your court date so I asked her when was it she said last Wednesday I said I wasnt informed that I will call the courts so I look through my mail to see when I received the letter and it came the same day she called so I would have been late either way I just want adj no eviction

  

  Business Response

  Date: 01/12/2024

  Hello, we are further investigating this matter and are waiting for an update from upper management. We will submit a response as soon as we hear back from them. 

  Customer Answer

  Date: 03/01/2024

  I received a letter saying I will get 900 dollars also a phone call but I never received the check I called and spoke to Ms ****** and she informed me that she will call me back to let me know what happened to the check she never called so Ive been calling for 2 weeks and no one is answering the phone now 

  

  Business Response

  Date: 03/04/2024

  Upper management reached out again and addressed her concerns. They explained that it was a $900 credit to the total balance due to which she said, okay. She then asked if she paid off the balance would she be permitted to move back in. I told her that she can always apply and go the application process again.

• Initial Complaint

  Date:12/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business contacted me and stated they were from the Better Business Bureau. They then tried to get information on me to "update my file" they were creating. They made an illegal claim as to extort money or other information for their own gain. When I refused to answer them, the lady who called began to laugh and said, "well I can verify myself for you!!".

  

  Business Response

  Date: 12/18/2023

  Hello, after further investigation regarding this complaint we found no evidence or information pertaining to the claims that ****************** made about someone from that community contacting her and stating those things. Thank you.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been waiting for over 2 months for my security deposit refund from Galant estates in ********** ** that have been run by *************************** management in ********** ** . I've been in contact with the park manager every single day and every single day she has the same answer that she does not know. She also says she has requested numerous updates from corporate and has not heard back from them. I reached out to corporate directly and spoke to a resident relations specialist and was told she did not have access to any of the accounts payable information and she would speak to that department and contact me back directly. That was 2 weeks ago I have not been contacted back. Now when I call the corporate number it goes straight to voicemail no matter what option I choose. I received a statement of deposit account on October ********* stating I would receive back $1101.61 out of my $1663.50 security deposit. After a month of not receiving the check in the mail, the trailer park manager requested the issuance of a second check to be sent out to me since I did not receive the first one. I have yet to receive the second one that was requested out over two weeks ago. I still do not have a date of when the first check was mailed out nor if the second check has even been issued. Honestly I don't even know if the first check was ever issued. I need help please **************** have been acting shady and unprofessional

  

  Business Response

  Date: 12/18/2023

  Local management informed us that they have reached out to ****************** but got no answer so proceeded to text him to inform him that they received confirmation that our AP department has reissued a new check to the correct address. 

• Initial Complaint

  Date:12/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company: yes communities/****************** ***** ****************************************************************************** 10/1/23 I received a letter from my previous landlord (*******************************) stating I owe 750$ for damages to my apartment Ive been in the apartment for a year and it has been no damages Ive took video of the apartment when it was cleaned out and I had security and I was charged for breaking the lease and the security didnt cover the damages now I wasnt getting me security back because I had to move out because I was on disability and I couldnt afford ******** a month so I tried notifying her 9/11/2023 when I found out how much I was getting and she wasnt in the office until the end of the month 9/18/2023 and she only gave me two weeks and tried to charge me the ***** or October and I wasnt going to be there in October she didnt even give me 30 days to move out

  

  Business Response

  Date: 12/18/2023

  Hello, after speaking with management about this matter they informed us of how this is being addressed. Management was working with Mr. ****** for him to be applied to the credit saver program. Mr. ****** never started the process. Management did try to help him in different opportunities due to some things he is going through. When management did the move out inspection there were some damages on the floor and countertop. The carpets were not clean and have not been steamed and cleaned properly along with some of the kitchen appliances. There is an open line of communication with management and Mr. *******

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 20988211
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************. 
  

  I have proof that it wasnt damaged and that and also I had a security deposit that I did not get back it could have went on the damages if it was any damages  I was charged for breaking of the lease and I told ***************  that I was on disability and cannot afford to live there anymore how you going to charge someone that had a security deposits for damages and I didnt even have 30 days to move out she gave me a two week notice I am going to take legal action against this because it false information that the company is providing the landlord that they have their is making false allegations and I want to file a lawsuit 

  Customer Answer

  Date: 12/18/2023

  Also ********************************** did not state that it was she was going to put me in a credit saver program she told me to give her the keys at the end of the month she did not notify me of that until the day I moved out and she never stated that so she is stating false information 

  

  Business Response

  Date: 01/08/2024

  Management worked with **************** for him to apply to the credit saver program. He did not start the process. He called management and told them that he would just give the keys back. Management tried to help him in different opportunities due to his health issues. When they did the move out inspection there were some damages on the floor and counter top. The carpets were not clean and have not been steamed and cleaned properly. Same issue on the refrigerator and cabinets. Local Management has been handling the issue with ***************** 

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 20988211
  
  I am rejecting this response because: the management giving a false story I just want this issue to be resolved I dont want it to stop me from getting another apartment in the future 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/19/2024

  Hello my name is Dashodfisher Ive been trying to contact you regarding this complaint I just want to resolve this case by having the company contact me because Ive been trying to contact them thats what this complaint is about I dont know why you denied it and cant do nothing about it but you was able to contact the company but you cant tell them to contact me and so I can resolve the issue again they havent been answering my calls nor 

  

  Business Response

  Date: 01/24/2024

  Hello, after further investigation and speaking with local management we were provided with the following information and updates on how this matter has been addressed.
  
  Local management always helped Mr. ****** with any issues or questions he had. They gave him some extra time to pay his rent since he had health issues. He started getting mad at management when he realized he could not pay rent. The manager started a conversation with him to do a credit saver, but later, he decided not to go with it. In September, he called the office and said he would give me back the keys and do nothing else.
  He was going to break the lease. His lease expired on 2-29-24, and the office received the keys on 10-01/23. He also made some threatening remarks to the Manager. Local management did the move-out inspection and the appliances and cabinets needed cleaning. I found dog stains on the carpet and damage on the vinyl. The house needed to be cleaned; please see the attachment. 
  Thank you.

  Customer Answer

  Date: 02/08/2024

   Yes, I would like this case reopen and no one has sent me an email to respond back

  

  Business Response

  Date: 02/15/2024

  Hello, after further investigation and speaking with local management we were provided with the following information and updates on how this matter has been addressed.
  
  Local management always helped Mr. ****** with any issues or questions he had. They gave him some extra time to pay his rent since he had health issues. He started getting mad at management when he realized he could not pay rent. The manager started a conversation with him to do a credit saver, but later, he decided not to go with it. In September, he called the office and said he would give me back the keys and do nothing else.
  He was going to break the lease. His lease expired on 2-29-24, and the office received the keys on 10-01/23. He also made some threatening remarks to the Manager. Local management did the move-out inspection and the appliances and cabinets needed cleaning. I found dog stains on the carpet and damage on the vinyl. The house needed to be cleaned; please see the attachment. 
  Thank you.

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 20988211
  
  I am rejecting this response because:
  It false information I tried reaching out to the company if the company can reach back out to resolve this issue that would be appreciated 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/16/2024

  I have outlined below our response to each of ******************** statements/complaint. Please see our responses for each statement made by ****************. Attachments/pictures are also included on this response. Thank you

   

  Mr. ******** statement "Yes communities/****************** ***** ************************************************************ 10/1/23 I received a letter from my previous landlord (*******************************) stating I owe 750$ for damages to my apartment I've been in the apartment for a year and it has been no damages I've took video of the apartment when it was cleaned out and I had security and I was charged for breaking the lease. "

   Our response to this is that **************** moved out 10.4.2023, however, his lease ended 2.29.2024

   

  Mr. Fisher's statement "and the security didn't cover the damages"

  Our response is that the deposit was $1,075 and the lease break fee was $2,310 plus $750 in damages (flooring and countertop).

   

  ******************** statement "now I wasn't getting me security back because I had to move out because I was on disability and I couldn't afford ******** a month so I tried notifying her 9/11/2023 when I found out how much I was getting and she wasn't in the office until the end of the month 9/18/2023 and she only gave me two weeks and tried to charge me the ***** or October and I wasn't going to be there in October."

  Our response is that October was not charged to ****************

   

  ******************** statement "she didn't even give me 30 days to move out."

  Our response is that **************** turned in keys October 1st. 

   

  
  

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 20988211
  
  I am rejecting this response because I reported those to the landlord when did the goldkey service  August and I was told that the gentleman ***** had put in an order when he inspected my apartment in august I moved out September 30th not October 4th it those are damages why didnt the landlord fix it when I asked them to 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/16/2024

  Hello, the Regional Manager will also be reaching out to **************** to speak with him and address these concerns.

  

  Business Response

  Date: 02/26/2024

  The Regional Manager has been in communication with ****************, so this matter is being handled by upper management. They have been trying to work with ****************. He requested a credit saver, as ****** offered him in the beginning, but he originally rejected the Credit Saver that was offered to him by management. 

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has begun to add charges to my rent in the amount of $156 claiming it's for tenant damages. They have fix any damages yet, they haven't supplied me with any itemized list telling me what these damages are or how much they are. ***************************** the property manager told her employee that the charges are $3800 and that they will collect the money before they fix any damages. We've lived here in this property since 2019, so there is wear and tear. Also we've already completed an application for homeownership. By my calculations it will be 2 years before that $3800 is paid off so this means whatever we pay towards that is ********** they're taking without fixing anything. I need help in this matter please. I've never heard of anything like this. I don't even have a bill to see what I'm supposed to be paying for and it feels like fraud. Also they have stray animals ( cats and ducks) that were here before me that get into the trash and they do nothing about it but charge the people that live here. I don't have pets not do I want to clean up after them

  

  Business Response

  Date: 12/14/2023

  Hello, after speaking with local management they informed us of how this matter is being addressed. 

  The following resident was being charged a resident payback due to significant damages in the home. Work cannot start in the home until the resident payback has been paid in full. Please advise that this home has gotten significantly worse from the gold key that was conducted in December vs the last one that was conducted 3 months ago. Local management will be revisiting the home to do another walk through to assess the other damages that will need to be paid back as well. Please see attached photos of the damages.
  

  Customer Answer

  Date: 12/14/2023

  There's pictures at Old. There's no car on the grass and the black ****** has tags. That was resolved in June of 2023. The paintings on the wall will get painted back if we decide to move and not become home owners. We can also fix the holes in the wall as well. They don't need to charge us, we can fix it. As far as the carpet it can be cleaned by us as well.

  

  Business Response

  Date: 12/18/2023

  Hello, after speaking with local management they informed us of how this matter is being addressed. 
  The following resident was being charged a resident payback due to significant damages in the home. Work cannot start in the home until the resident payback has been paid in full. Please advise that this home has gotten significantly worse from the gold key that was conducted in December vs the last one that was conducted 3 months ago. Local management will be revisiting the home to do another walk through to assess the other damages that will need to be paid back as well. Please see attached photos of the damages. 

  Customer Answer

  Date: 12/22/2023

  There are pictures included and provided by Yes communities management that is not my unit/lot. How can I be charged for damages that are absolutely not mine. There has been a few occasions where they put someone else's letter on my door for violations.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease ended on 11/30/23 I did everything I was supposed to do, give thirty days written notice. I did a walk through after I moved on 12/1/23 with two employees of ************* of *******************************. We went through every room, they inspected everything. I was told there was no damage. Now, on 12/5/23 I get an email stating there is damage and that it smells of Cigarettes. I never damaged anything nor did I smoke! There was a stain on the wall that had been there prior to me moving in. There had been another person living there for two weeks even tho I was told it was a brand new unit however I found their paperwork in a drawer and there was human ***** matter running down the side of a toilet.. which I cleaned! I reported all of this during my first gold key inspection. So all of a sudden I have to pay for the place to be cleaned when I was told by two Yes employees while we were in the unit that everything looked great! I don't think I should pay for anything. Every request I made from a gold key inspection.. like the back door swelling shut and the feral cats that live in the walls of that home went unanswered. And why was it clean in 12/1/23 and not clean on 12/5/23? What was the purpose of that walkthrough with two other people? I feel I deserve my full deposit back as I was a great tenant and I didn't do any damage! If there is any smell it's the smell from those feral cats living underneath that home that kept me up many nights only for the park manager to make jokes about it when I would complain. That's the reason why I moved.. nothing would get fixed and those cats keeping me awake! Plus the park manager has a propensity to not keep her stories straight like why the door was never fixed! The property is ********************************************************************************************

  

  Business Response

  Date: 12/06/2023

  Hello, we have investigated the concerns that you have brought to our attention with management and they provided us with the following information:

  ************************ did a walk though on Friday Dec 1st with *** (office assistant) and ******* (grounds man) due to the fact that the community manager was out at the annual Regional gathering. The community manager had asked ***** several times to do the walk through on either Thursday evening before the office closed- or Friday morning, and they even spoke with ***** to ask if they could do the walk through before 11am and she stated not till after 1pm. On Monday morning when management walked the home ************************ had already vacated. Management took photos of the ***** matter on the wall piles of dog hair on the flooring though out the home and smells of dog. Management tried several times to call ************************ Monday and Tuesday, and even sent a text message with no reply. They also emailed her to which she replied she could no longer access the resident payment portal which management explained that she would not be able to once moved out and the final sewer and water will come out of what is left in the deposit. As for the **************** and her notifying, management was never informed by maintenance at the time of her lease. As for damages and charges management asked if she would like to come back to the home and clean up the way it is stated in our lease and talked about the move in expectations. Photo is also attached. 

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20963234
  
  I am rejecting this response because: none of those options she stated were made available to me.  She offered me Thursday, November 30th stating she had to leave at 3pm and Friday at anytime with *******  When I called at 10:06 am on 12/1/23 ***** answered the phone.  I asked what time would be good for the walkthrough she said anytime.  I told her 1pm.

  That was the only phone communication I had with her.  I have our email communications.  She did not try to call me on Monday or Tuesday (December 4th and 5th) she sent me one text message on the 4th asking me for my forwarding address in which I gave to her.  All of our communications other than what I just outlined were via email and I have those! I contacted her Via email on the 5th stating I could not get into the portal to pay that bill (in a previous email this is what she instructed me to do) then she changed it to deducting it from my deposit and only then did she tell me about the wall.. in this response to the BBB is the first I'm hearing about "piles of dog hair".  Which again.. the two other people didn't see it!  I would like the opportunity to go and clean what she says is dirty.  That would be a compromise. 

   

  I also want note that when we did that walk through, it was pouring rain and everyone.. three people all had wet boots/shoes and we walked through every room in that home! But if she wants it mopped again, I will gladly do that! 

   

  I opened drawers, I showed *** everything and was told by *** that everything looked good and there was nothing else for me to do! It wasn't until I made this complaint that suddenly the two people who did the walk through apparently didn't have the authorization to.. she never ever said that!  Again.. I have the emails!!! I can forward them to the BBB or I could take a screen shots. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/13/2023

  Hello, management informed us that they have already had the home cleaned. They are not charging her account anything and have stated this many times to ************************ as they have been in direct communication.

  Customer Answer

  Date: 12/13/2023

  Thank you for your help.  I just wanted to add that I have not been in communication with her. So no she has not stated anything to me as the ONLY communication we've had since I filed this complaint has been via the BBB.  I want to keep this case open until I receive my deposit back because I don't believe her. 

   

  Again thank you for helping me

   

  *******************************
  

  Customer Answer

  Date: 12/26/2023

  I just want to report that the issue has been resolved.  Thank you for your assistance.

   

  *******************************
  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing early lease termination fees assessed to me by YES Communities. I signed a 12-month lease with Valleybrook on Aug 29 with the intent to lease to own.On Sept 14, ****************** informed me of a massive water leak in my home. The source of leak was identified/stopped, but there was considerable damage to the insulation in the underbelly of the home. Over the next nearly 3 weeks, Valleybrook staff did not repair the damage or provide confirmation that no water seeped under the vinyl flooring, or any testing to of mold risk. With no updates and repairs not made, I terminated my lease. My decision was based solely on the willful indifference of Valleybrook/YES Communities in repairing the water tdamage to my home. They violated the terms of the lease agreement which led to my decision to vacate the property on Oct 31 (at which time the damage still had not yet been repaired) and I therefore should not be paying a penalty.YES Communities assessed me 2 months rent ($2578) as penalty for breaking the lease. With the credit of my security deposit, they are charging me a total of $1293.09. I respectfully reject the notion that I owe them anything. Rather, should reimburse me $1289.. A detailed timeline of the events is attached to this complaint along with supporting docs/pictures. Noteworthy are paragraphs #4 and #7 of Mold Information and Prevention Addendum. I also reject YES Communities standard response recommending contacting their Resident Relations at ************. This automated line provides only a voicemailbox to record a concern and they do not call you back in the 24 to 48 hours stated--they do not respond at all. YES Communities needs to acknowledge that they did not honor stipulations (paragraphs #4 and #7 of Mold Addendum) of their own lease,The inactions/indifference of Valleybrook/YES Communities and their staff caused considerable disruption in my life and they should not be permitted to penalize me for that disruption.

  

  Business Response

  Date: 12/06/2023

  Local management spoke with ****. The Regional Vice President has also spoken with ****. She moved into a brand new home and there was a leak at the washer box. It was repaired the same day it was found. We also had ******* homes out to replace the insulation and the underbelly of the home. There was no damage to the interior of the home and no Mold remediation was need per the representative of ******* homes. She still did not feel that that was a solution to the problem and decided to break her lease. We informed her that there would be a lease break fee due to breaking the lease. At that time she understood.

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20936851
  
  I am rejecting this response because:

  I didnt break my lease because I did not feel there was a solution, rather because Valleybrook did not honor their obligation to make needed repairs of damage caused by the massive water leak. The leak was stopped, but no one at Valleybrooks took steps to repair the damage. I had to repeatedly follow up and request action. They offered no testing to gauge residual moisture which could case mold damage (a health risk) until AFTER I terminated my lease.
  ******* homes did not complete the repairs. The attached 3 photos taken on 10/17/23 by ******** rep clearly show insulation was not replaced,nor was the vinyl that was cut outI saw the rep store some insulation under the home and he told me Valleybrooks team would install it and replace the vinyl cover. They did not.
  I took photos on 10/30/23 (also attached) which show repairs still had not been made. If was Valleybrooks responsibility to check the work indeed had been completeda few minutes to remove the skirting and look under the home to see the obvious: the repairs were not done. It is not reasonable to expect a tenant to stay in a home where the management will not take the appropriate steps to mitigate damage (especially damage not caused by the tenant) and ensure the home is safe, which they were required to do according to the terms of their own lease addendum. They offered zero assurances until AFTER I decided to terminate based on their willful indifference to complete the repairs and test the home. Even then, the response when I explained to the community manager my reasons for terminating, was you signed a 12-month lease. There was no gesture of how can we make this right? I was told by the community manager she had 799 homes to manage as if that is a legitimate excuse for not making repairs.  Again, no solution offered. In the conversation with the Regional VP, he noted that the penalty fees were valid because we are fixing the problem. Considering the repairs were never completed before I vacated, that argument is invalid.
  I reject being penalized for their lack of action which compelled me to make a difficult decision to move out, necessitating 2 moves in 2 monthstime, costing me hours of time/energy and significant additional cost as I sought to find another new home in a different community and pack and move in a very compressed time frame.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 12/08/2023

  To whom it may concern:

  I am astonished that my case was closed so quickly in spite having provided very detailed facts and supporting documentation. The business was dishonest in their representation. The very reason I filed a complaint was *********** took no action to complete the repairs caused by the water damage. It was their responsibility to do so. Their corporate offices ignored requests for help. Without any assurance of repairs being made, it was necessary for me to find another home and break my lease. I provided pictures showing they never made the repairs. It was never about not being satisfied with solutions. It was about Vallebyrook/YES not providing solutions to the problem. It is egregious that I am being forced to pay a penalty due to their inaction.

  Very disappointing that a business like them can continue to operate in a manner that causes great harm to people with zero consequences.