Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Yes! Communities has 100 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Yes! Communities - Antelope Ridge

  4001 Gray Fox Hts Colorado Springs, CO 80922-2729

• 

  Yes! Communities- Mariwood

  Indianapolis, IN 46234

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May of 2020 I purchased a new manufactured home from Yes Communites. I pay the taxes every year and keep asking Yes to get my title but as of current I keep getting the run around. I have moved and still have to keep paying the lot fees as I cannot sell the unit. So it over 3 years where I've not had my title and a couple of buyers have backed out of purchasing my home. Yes is costime me around $950 a month to keep an empty unit sitting there since I cannot sell the unit.

  

  Business Response

  Date: 12/06/2023

  Hello, after speaking with local management we were made aware of the following updates on how this matter is being addressed. Local management spoke to ************************* in the ****************** via email multiple times, who is checking with the county to get the title transferred currently per the last email correspondent which was sent to Titling on 11/27/2023. Management has also spoken to ********************** to let him know that they are doing what they can to fix this situation and will continue to keep him updated.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been waiting for over 2 months for my security deposit refund. I've been in contact with the park manager every single day and every single day she has the same answer that she does not know. She also says she has requested numerous updates from corporate and has not heard back from them. I reached out to corporate directly and spoke to a resident relations specialist and was told she did not have access to any of the accounts payable information and she would speak to that department and contact me back directly. That was 2 weeks ago I have not been contacted back. Now when I call the corporate number it goes straight to voicemail no matter what option I choose. I received a statement of deposit account on October ********* stating I would receive back $485.95 out of my $551 security deposit. After a month of not receiving the check in the mail, the trailer park manager requested the issuance of a second check to be sent out to me since I did not receive the first one. I have yet to receive the second one that was requested out over two weeks ago. I still do not have a date of when the first check was mailed out nor if the second check has even been issued. Honestly I don't even know if the first check was ever issued. I need help please.

  Customer Answer

  Date: 11/28/2023

  Check received today 11/28/23.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandmother moved out of her home at **************** in ***************, ** at the end of June 2023. We were told that we would receive her deposit back within 30 days and check would be mailed. Upon calling the office after not receiving the check by the end of July, I was told that it was sent to the address she moved out of because they did not have a current address on file. A new address was given (my current address) and I was told it would be an additional 30 days since they would have to issue a new check. Fast forward now to November 21, 2023 and we still have not received a check for her deposit. I called the office at **************** again and was told they cannot see anything after a resident moves out. The manager, ***** assured me that he would be sending an e-mail to the regional manager. I also got the phone number to call the regional manager and the line did not ring, but went to voicemail. I did leave a voicemail along with leaving multiple at their ************ number which no one ever even answered the phone. I am beyond frustrated at the lack of customer service and by the fact that it has been 4 months and we have not gotten the deposit back we were promised. Any help rectifying this matter would be great.

  

  Business Response

  Date: 11/28/2023

  We have spoken with local management and they have informed us that they reached out and spoke with *************. Management explained that they have sent another email request to our *************************** and also included the Regional Manager to ensure that this matter is taken care of. We are currently waiting to hear back from AP to find out when they are able to reissue the check and will ensure to continue to keep ************* informed of any updates.
  
  

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20900241
  
  I am rejecting this response because: this situation has not been rectified. I will keep this complaint open until the money is received. Local management is giving the run around and should be able to get a response from the regional office. It has been over a week since I started calling and being persistent. All I have been told from ***** at **************** is I have reached out to them. I asked for a phone number or email to the regional office and the phone number I was given does not ring and goes to voicemail after about 5 seconds. He tells me to keep trying, even after explaining that it doesnt ring. *** left numerous voicemails and have not received a response. ***** would not give me an email. There hasnt been any communication as to how and when we will receive the money. Hearing that regional management has been contacted is not sufficient enough to close this case. At this point, direct deposit would be greatly appreciated since we have been waiting since July to receive the deposit back. This matter should have been dealt with quickly and I shouldnt have to waste my time calling daily for an update and filing complaints. We need to know HOW and WHEN this will be taken care of. It is your responsibility and due diligence to return a DEPOSIT, especially since it was confirmed that we would be receiving it back in July.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/06/2023

  We have spoken with local management regarding this matter and were informed of the following updates on how this matter is being addressed. The original payment was voided and re-issued on the 29th.
  There is currently not an ETA for these as these go out from Keybank and the *************************** has no way of tracking. We do ask that ************* continues to keep an eye out for the check and continue to keep us updated.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease states that I'm allowed to have a utility travel out for 48 hours as long as I am using it for unloading and loading purposes only. Which is in sec g page 7 of my lease under the bullet recreational and utility vehicles. And they allowed the towing company just to repo my trailer

  

  Business Response

  Date: 11/09/2023

  ****************,
  
  Thank you for bringing this concern to our attention. We have investigated the concerns with management and after further discussion, the trailer was in violation per your lease as there was no tag and was left unattended and unused for more than 48 hours. We were also informed the towing company *********** did attempt to work with you by reducing fees and offering a payment arrangement since the incident occurred.
  Please continue to communicate any additional questions or concerns on this matter with your community management team.
  
  Thank you,
  YESICanHelp

  Customer Answer

  Date: 11/09/2023

  I was not in violation of my lease attached is a copy of page 7 section g that allows me to have it out for unloading and loading purposes only so I'm with in legal within my lease that I am to have it out it is not my fualt that the two companies aren't to **** on updating each other about lease updates for the contract that they have together 

   

   

   
  Complaint: 20839927
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/28- ***************** and property turned over to management Falsified dates and added addtional fake charges for the next month pas the contract date. $2000 is due to me.Was able to make contact locally. Local office states they can do anything and corprate office may take 2+ months to resolve the falsied information. Multiple calls to the corporate office where the errors were made. No response. They need to adjust my refund amount from 838 to the $2000 that is due back and not falsely advertise that it will be received in 2 weeks like stated in the contract.

  

  Business Response

  Date: 11/03/2023

  Hello, after further investigation and speaking with management, we were informed of the following information. 

  Management reached out to this resident several times and was unable to get an answer or return phone call. Management then proceeded to email this resident as another form of communication and inquiring where she got the $2,000 dollar figure. ************ proceeded to reply back to the email with the following response, "No maam thats not what I did. I asked them about the ledger, and I did not contact the office directly. They contacted me after I couldnt get a phone number for the home office. So, I called the Better Business Bureau to get the correct contact information for the home office in Colorado. Management also informed her that they did give her the home office contact number several times but she had no response to that. 

   

  ************, please continue to communicate with your management team about any additional questions or concerns that you have as they are there to assist you and there is an open line of communication. Thank you.

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am resident of *********** in **** **. I have received a non renewal of lease and have to return my home by Nov. 1st. I believe I'm not eligible because of error with payment to yes! Community. I love where I stay and my kids are thriving! To explain I receive assistance (section 8) I pay all my rent payments my portion on time. I get a demand of possession like every other month because section 8s payment is lost section 8 can show ledgers where they pay monthly. I was informed *********** got a new tax ID so this wouldn't happen no more but unfortunately because of all the demand of possession I think this why I'm not eligible for renewal. I have never had any problems and pay all my bills. I would like to have this looked into but no one will return my calls or emails from corporate. management said it was corporate decision and they can't do anything

  

  Business Response

  Date: 10/16/2023

  Hello, we have investigated the concerns that you have brought to our attention with management. Management has spoken with *************** regarding her non-renewal. This is being addressed locally with management.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Oakland **** property managed by Yes communities are wrongfully and illegally towing vehicles parked in the visitor or other parking. Per ******** legislation *******k towing or removing vehicles requires signage post at point of entry, letters 2 inches high, name and number of towing company, and 4 feet high signs at every parking space. The office has been threatening to tow vehicle and have also towed vehicles for parking in the community also without informing residents/guest where their vehicle is.

  

  Business Response

  Date: 10/11/2023

   

  Hello, we have investigated the concerns that you have brought to our attention with local management and have been informed on how this matter is being addressed

  1. The site has not towed any vehicles in the recent past. We have tagged several vehicles (and issued violations where we could identify the site# associated with an improperly parked vehicle) that were parked outside a resident designated parking pad.
  2. The site has the state-mandated signage at one of its two entrances. Upon receipt of the BBB complaint below, the community office reached out to the towing company and will pick up another sign today and get that posted on a priority basis by the site maintenance team.
  3. The towing company (Hadleys Towing, ****, ** - ph# ************) informed our community office that the State requires fair warning signage at all entries to the community. It informed that, on private land, there are no other fair warning signage requirements to comply with State law and municipal police department towing verification rules. The resident BBB complaint below references supplemental signage they perceive is requires at each community office parking space. The Resident appears to be making an honest error in their interpretation of the referenced statute by stating that a private land owner must have individual signs for each parking space in the community office parking lot.
  4. The Yes lease agreement is specific in terms of the area designed for each resident to park. My encouragement is to reference/screen clip that language in the complainants signed lease when Yes responds to the BBB complaint.
  5. The community office is working to enforce parking rules no grass parking, no street parking, no long-term resident overflow parking in the community office parking lot. These efforts are adversely impacting a small number of residents who are vocal in their objection. The complainant is one of those residents.

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20705537
  
  I am rejecting this response because:
  There are NO SIGNS posted for such rule. Per ******** legislation the signage needs to be posted on every space no parking is allowed. When office was advised, theyre response was yeah, weve havent been able to get the signs yet. The community has not attempted to honor request for more parking at the residences and have left request for more parking or to fix parking spaces for more than 2 years. Youre put on a list and never taken care of. The community also verbally stated that a request can be made to park in other areas but they do not respond. Per lease parking is allowed with office notice/approval. Cars parked there for less than 2 hours were tagged and nothing nowhere in the community says anything such as no parking. 

  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/11/2023

  No sign that says no parking in parking lot only says no STREET parking

  

  Business Response

  Date: 10/16/2023

  Hello, we have investigated the concerns that you have brought to our attention with management. The BU# **** site installed the required fair warning signage at its second entrance. See attached photos of same.

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buying my home. At the end of July 2023, I signed up with Spectrum for Internet and Cable/TV. The agreement was for 12 months. The monthly charges I agreed to were $40 monthly for Internet (up to 500 Mbps), Advanced WIFI for $5 monthly with the ** box, TV Select (125 cable channels) and service installation, all included in the $45 monthly charge plus tax. I paid the agreed upon $45.24 for the 1st month. The next month Spectrum changed my bill to $20 and credited me the difference. 9.28.23, I went to make a payment to Yes Communities-The Crossing and there was a $69 charge for cable. I sent them a text asking her what this charge was as I had not received previous notification. She said I was notified. A bulk community agreement was signed with Spectrum and the added charge was not optional. The letter said if you dont like it, move. So, on September 29,2023, I contacted Spectrum regarding the situation via chat. I was told that they reduced my Internet fee to $20 and was being charged $20 for Advanced Internet. That was not the agreement I made with Spectrum when I signed up for services. And then I asked why I was being charged $69 from Yes Communities-The Crossing. She indicated that they had a bulk community agreement. Spectrum needs to honor their agreement with me and not be charged by The Crossing. I should be forced to pay more for a service than I agreed to. The crossing raised the price they are charging from their agreement with Spectrum. I have proof of agreement when signed up, chat screenshots with Spectrum, and other proof as well as other people who can verify the same thing happening to them. Won't accept all documents in upload as says too big but I have them if needed.

  

  Business Response

  Date: 10/04/2023

  Hello, we have investigated the concerns that you have brought to our attention with management. Regional Management spoke to **************** and explained the internet program in detail. They signed up for additional *************** through Spectrum which is causing their additional $45 expense. Their bill and signup agreement is attached for clarity. **************** was very appreciative for the call and explanation. He is going to get with Spectrum to cancel the additional unnecessary service. Please continue to communicate with management about any additional questions or concerns that you have, thank you.

• Initial Complaint

  Date:09/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not sure what to do at this point and I only have a week left to figure it out. I am a single parent working full time, always paid rent and was described as a "great resident" via email from the manager yet they have decided to force me to move out now that my lease has ended. They want to sell it instead of rent it. They claimed to be willing to work with me on time to get a down payment with a one month deadline. They also decided to charge an extra $250 month to month fee despite my struggling to get the amount requested by their deadline. I told them a temporary lease until tax return would be enough time to have enough to pay what they are asking but they did not even consider it. I cannot find another home due to an eviction that was a result of my having two spinal surgeries within a six month period after an injury left me partially paralyzed, but no one with a rental is willing to overlook it without charging me double deposit; which is about the same price as what my current home is charging me to stay. October 1st, I will be a homeless single parent of a minor because they want to sell instead of rent, with only a month's notice.

  

  Business Response

  Date: 10/03/2023

  Hello, we have investigated the concerns that you have brought to our attention with management and they stated that they have spoken with you about renewing a lease once payment in full has been received. Please continue to speak with your local management regarding this matter or you can contact us in the Resident ******************** at ************. Thank you

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20648029
  
  I am rejecting this response because:

  The timeframe given to pay the amount is not enough time to pay in full. The allotment given was one week, but if the timeframe was to allow two paychecks (3 weeks), it will be made in full. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/11/2023

  Hello, after further investigation we were informed by local management that this resident has paid the agreed amount via certified funds today 10/11 and management has dismissed the eviction case.Thank you

  Customer Answer

  Date: 10/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a property with a promise that the flooring of my house would be fixed, holes in roof would be fixed and the areas underneath my house where a cat has been living would be closed up and cleaned so that my family would not be inhaling the smell of Cat urine. The ******************* who sold me the house promised that he would put a purchase addendum into my contract that all things would be fixed. Now its been 5 months and they are telling me that they have no record of this and they will not fix these issues. ****** also said that all text messages from his company computer were deleted. I feel betrayed and the only thing I want is for the stuff to be fixed or for them to take the manufactured home back.

  

  Business Response

  Date: 09/28/2023

  Hello, we have investigated the concerns that you have brought to our attention with management. Management stated that they and **************** met with this resident for an hour yesterday. They have dug deep into all documentation and history of this home. They explained in detail that they have fixed the hole the cat is getting into twice, but will see if there is anything they can do on that as well. However, they informed the resident that at the end of the day, this is his home and there is only so much they can do at this point but are happy to help him in any and all ways that they can. They also verified with him during their meeting that the floor had been addressed and also again verified via of all documentation that there was never a roof issue reported to us. Please continue to communicate with her about any additional questions or concerns that you have, thank you.