Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
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  Yes! Communities

  11 Sun Drive Evington, VA 24550

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  Yes! Communities - Antelope Ridge

  4001 Gray Fox Hts Colorado Springs, CO 80922-2729

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  Yes! Communities- Mariwood

  Indianapolis, IN 46234

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  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use to live at *************, ****** ***** mobile home park. I moved out before July 1st 2023, and advised the office I was no longer there.Even though no one was living in the home, I am still getting charges for water, sewer and trash I paid the base rent fee ON TIME and I have spoken to the park manager about removing the fees for the water, sewer and trash since I figured it was an oversight. She just gives me the run around and attached more fees to the account with the explanation that since I only paid the base rent, now the other amount is considered late.I have been given an excuse that maybe there was a leak in the house, but we checked and even turned off the water from the main valve before we left and they still dont care or listen.Now theyre saying they will attach even more fees to our account. Theres no corporate number to call either to try and get any kind of resolution.

  

  Business Response

  Date: 09/20/2023

  Hello, we have investigated the concerns that you have brought to our attention with management. On 08/29/2023 management received a call from ***************** regarding her concerns about her water bill. Management informed the resident that they would investigate the charges to ensure the accuracy of the meter reading. Maintenance went to her home to reread the meter and confirmed that the reading and charges were accurate. Management then contacted ***************** again and informed her of this and that the full rent balance would be due, **************** instead made a partial payment for only the site rent leaving a remaining balance of $91.65. Per the lease agreement late fees are added to any remaining balance if not paid in full by the 1st. As of today 09/20/2023 the remaining balance is still unpaid and late fees have been added as stated in the lease agreement signed by *****************. Please continue to communicate with your management team about any additional questions or concerns that you have. If you have additional questions or concerns please feel free to contact the Resident ******************** at **************. 
  

• Initial Complaint

  Date:09/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They slipped a letter in my mailbox stating that i needed to be out by September 1 ***** and that I had 60 days to get out and would not be renewing a lease.. They didn't slip this letter in my mailbox until July 6, so we did not get the full 60 days. (no postage on the envelope). They target those who have no where else to go and harass those individuals while others around them are left to break all sorts of rules. We were out of the unit by Aug 31, but now they are charging us rent for September. We had soft spots in our unit on the floor for two years after reporting it. They only partially fixed one of the flooring spots as we were about two weeks from being forced out. Interestingly, our neighbors with trashy yards and kids that smoked marijuana in the daytime by our house at their community pavilion in full view of the management were not targeted but we were.

  

  Business Response

  Date: 09/20/2023

  Hello, we appreciate you bringing your concerns to our attention. We have investigated the concerns that you have brought to our attention with management. Management stated that move out was scheduled for 8/31/23 and that they did not receive keys on 9/1. They also contacted you again on 9/5 and were told that you would be turning them in on 9/8.The mail carrier delivered them in an envelope on Mon 8/11/23 by mail. The resident was explained that they were charged by phone call due to several late payments and broken payment plans from management. The flooring issues were resolved during their stay prior to moving out. The home was also left in unclean and needed much work done to it after move out. Please continue to speak to your former management team or you can contact the Resident ******************** at **********. Thank you

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved out of ********************** that is owned by Yes! Communities in July 2023. After we moved out we were issued a statement about our deposit and how we would only be receiving $100 out of the $1200 expected amount. We set up a meeting with the office to get an explanation of the costs when the home was left in immaculate condition with only common wear and tear. They reevaluated the images and the proof I also provided and came to a decision that we would be refunded $1100, -$100 deduction due to a shelf hanging. We agreed on this and were told we would receive a check within two weeks. We then received the check for around $100 and called the office to make them aware that we received the original payment, but will not be cashing it as it is the incorrect amount. This check is long overdue and the office will not contact us back to make us aware of the check number or when we will be receiving the amount. I was told over month ago now that the check was cut and we have yet to receive it. The office is no help and seemingly ignores our calls for help. We demand the $1100 owed to us for our REFUNDABLE deposit.

  

  Business Response

  Date: 09/20/2023

  Hello, we have spoken with your local management team and they have informed us that they sent an updated damage sheet for your security deposit to upper management for approval and it has been approved. This information has been forwarded to our accounts payable department so that the check can be cut and mailed out to you. You can continue to contact your local management team for updates on the status of the check. Feel free to contact us in the Resident ******************** at ************ if you need any further assistance.

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 16, 2023 I paid an application fee to this company and never heard anything back from them until I contacted corporate. Corporate told me my application was denied but did not give me a reason why. I was told I would receive a letter in the mail which I have yet to receive. There have been no inquiries to my landlord about me, nor was my credit checked. I met all the qualifications according to the website. I have been calling to get a refund of my application fee and they refuse to answer or return my calls. I want my $100 back.

  

  Business Response

  Date: 09/21/2023

  Hello,we appreciate you bringing your concerns to our attention. Upon review with the Community Manager they informed us of the following: 

  On 9/1/2023, I Spoke to ********************** around 4:52pm. She wanted to know the status of her application. I did let her know that unfortunately the application had been denied and that she would be receiving a letter in the mail with more details about the decision. She said she did not understand since she never saw anything saying there were any credit qualifications she had to meet. I sent her a screen shot of the residency process that she would have seen when she applied for the home. I explained to her that depending what was on credit or background that would deny her application but that she would receive a letter in the mail to the address on the application. If you have any further questions or concerns please call the Resident ******************** at **************.

  Customer Answer

  Date: 09/21/2023

   
  Complaint: 20604477
  
  I am rejecting this response because: I have included a copy of the residency process and nothing in it advises that a credit check will be processed to screen for residency.  This company did not check my credit as of this day 9/21/2023.  I am demanding a refund of my application fee because the 5 day guarantee on your website in regard to notification of application status was not met and I was denied for a reason that is not a criteria in your application process.
  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 10/02/2023

  Our ******************* team has provided us with the following information on how this matter has been addressed. 

  ******************* checked Origen system and saw that this applicant applied online on August 16, 2023. Their credit was pulled 8/16/2023, and the system declined her on 8/16/2023. They also saw the adverse letter that was sent to them on 9/4/2023. She applied online. Her electronic signature was applied to the Origen Terms of Use and Privacy Policy on this screen where it details that we will check credit. 

   

  Please see the following pictures showing this information which are attached to this response. 

   

  Thank you.

  Customer Answer

  Date: 10/02/2023

  Nowhere on your website or the follow up text message from a regional mgr does it state that a credit check is part of the qualification process.  

• Initial Complaint

  Date:09/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 6, 2023 I officially purchased a mobile home and the detached shed from another resident who was being evicted. The weekend of the 6th I spent the whole weekend attempting to clean up the lot and had been showing the home to investors and private buyers to purchase. I had two good offers by the end of the weekend.On Monday, I had taken my kids for haircuts and afterwards I intended to speak with property manager. This was the first business day they were open after the sale occurred. I was driving home I came upon 18 wheelers, an open top, bulldozers, management, and the police all outside of the home on Lot#***. They had already placed the home on wheels, bulldozed the shed and thrown all of its contents into the open top. They had removed the A/C improperly. It should have been left with the mobile home wherever it was being transported. It was obvious that was not their intention as it was on the back of a truck owned by ******************* employee. When the constable arrived and told him that I had purchased the home over the weekend. I showed him my signed documents and he called the judge and agreed to meet us next morning. We were told that all activities were to cease. Both parties were instructed NOT to remove anything from the property until after the hearing the next morning. I have several issues here #1 after speaking with the constable 8/7/23 but before the hearing 8/8/23 ******* had the open top ( the shed and its contents) removed from the property. We were told all action was to cease for both parties. #2 My biggest issue here; ***************************** property manager did not follow the Community Guidelines or tenant site lease protections. The right of the resident to sell their home in place within *********************************************************************************** after writ of possession but at earliest August 11th. Attempted to remove 7th, removed 8th. I have incurred significant damages due to this breach in contract.

  

  Business Response

  Date: 09/18/2023

  Hello, we have investigated the concerns that you have brought to our attention with management and the local legal counsel. They have updated us with the following information on how this matter has been addressed

  1.  ******************* is a manufactured home community. ******************* leased lot #*** to a tenant who owned the manufactured home that the tenant placed on lot #***.
  
  2. ******************* later obtained an eviction judgment for possession of lot #*** against the tenant in the Denton County Justice Court, Precinct 1. 
  
  3.  When ******************* applied to the court for the issuance of  a writ of possession for lot #*** to the court which issued the eviction judgment, ************ claimed that he had purchased the manufactured  home on lot #***.  ******************* had no involvement in this alleged sale of the manufactured home.
  
  4.  Execution of a writ of possession requires that the manufactured home owned by the tenant against whom the eviction judgment is entered be removed from the lot at *******************.
  
  5.  Claiming that he had purchased the manufactured home on lot #***, ************ objected to the  issuance of a writ of possession in a hearing before the Judge of the Justice Court of ************************.  Despite ************** argument  to the court that a writ of possession should not be issued, the court issued a writ of possession for lot #***. 
  
  6.  When the writ of possession was executed pursuant to the Judges ruling after consideration of ************** arguments,  the manufactured home was moved from lot #*** at *******************.
  
  7.  ******************* did not have any contract with ************ regarding lot  #***.  ************** claims for breach of contract against ******************* are without merit and are contrary to the ruling of the Justice Court of *************************.
  

  Customer Answer

  Date: 10/11/2023

  I reject the businesses response. 
  
  1. The homeowner *************************** passed his wife ***************************** the owner by inheritance of Will. 
  2. There was a eviction hearing on June 27th were ****** was given 30 days to finish packing and move out. 
  3. July 31st writ of possession was asked for and given prematurely (certain lease provisions mainly guidelines and rules as well tenant site lease protections given under ****** *** were not disclosed to the Judge during proceedings for his consideration). 
  ************* and ************ claimed that ************* purchased the home from ***************************** and had all the documents to prove as such. I *********************** showed the sheriff. 
  
  

  
  

  

  Business Response

  Date: 10/17/2023

  We are currently under legal status with him. We won eviction judgement for non payment and he appealed and the next court date isnt until November. This is being handled at a local level and upper management level as well, and our legal team is involved also.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my mobile home under the understanding that my roof was fixed and it was fully pest treated. After purchasing my home my stove , Microwave and wiring blew in the first month costing me an entire ac system. Then we descovered a major rat and ***** infestation. After providing proof of clean house they told me my house was sold as is. Currently they have a lawsuit pending with ******* J.A.G. Due to rentals properties with the same problem.

  

  Business Response

  Date: 09/13/2023

  Hello, we have investigated the concerns that you have brought to our attention with upper management and they have informed us of how this matter is being addressed:

  The Regional Manager spoke with ************** and gave ************** a contact for Titan Pest Control to assist him with professional treatment. They discussed the roof and the repairs done last year and also about the June 2023 hail storm. He has a check for $11k coming from the insurance company since the previous $11k was lost. The wiring of the home was completed so he could upgrade his dishwasher which was approved by him. The **** was repaired twice which is normal wear and tear. I explained our records showed the community covered the cost. He said he thought he covered the cost and will provide the receipts of the **** repairs. ************* has had the regional office number and will use that in the future if he has any concerns.

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company continues to advertise they have a swimming pool(reasonable assumption, usable) is not, has not been operational for more than 2 months of my 2 1/2 years of residency. Should stop using that as an acquiring tenancy appeal, as it is untrue.

  

  Business Response

  Date: 09/06/2023

  Afte speaking further with local management regarding this matter we were informed that there are several issues that needed to be addressed. They have had ********* company in on several occasions. At this time the pool is not operational and unsafe. They cannot allow swimming for safety reasons, but they are working diligently to get the issues resolved. Please continue to communicate with your local management team about any additional questions or concerns that you have as there is an open line of communication.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Birch Hollow. Sold my home to me before it was ready (no air conditioning unit), forced myself and my family to live in a home with no ac through August. Never painted or sealed our porches so theyre falling apart and molding. Never leveled our home, caused damage. Didnt fit or repair pipes under the sink, which caused them to disconnect on several occasions, leading to water damage. The electrical work is horrible, currently the lights in my hallway and back porch dont work. My thermostat I purchased with the home broke and they replaced it with a lesser quality thermostat. Theyve cut water off and on for hours at a time over the past month to replace faulty pipes. Sounds great, but it was so they can install new meters in order to charge more for water. Today 8/29/23 water was cut off with a 30 minute notice through email. The email stated it would be off for 4 hours. The email was sent at 11:15am. Water did not cut back on until 5:30pm. No further emails were sent out. When it did finally come back on, it was not drinkable. Yellow/brown in color with a horrible smell. I let it run for about 10 minutes. Still, it was the same. I called the office to tell them and their response was our water in the office is fine and its the same. I dont really know how people can work for this company and knowingly take advantage of people day in and day out in numerous ways. Not to mention, every year I have lived here, they have raised rent. They offer amenities but currently they are not available because they refuse to maintain them I suppose. If I had someone to provide legal advice and support, Id pay any amount of money to get out of this community and property. If you were wondering if these issues were fixed. The answer is no. Despite phone calls, voicemails and emails to every corporate number I could find.

  

  Business Response

  Date: 08/30/2023

  Thank you for reaching out to bring this concern to our attention. Management has informed us that they have spoken with you about the water concerns, dogs and addressed concerns you had regarding your ** account. At this time there is an open line of communication between the resident and management. You can also contact the Resident ******************** at ************** for further assistance.

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20540028
  
  I am rejecting this response because: I have not been contacted with a solution for my homes problems.

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/06/2023

  Hello, local management has attempted to reach out to the resident with no response. They sent an email to *************** on Friday and as of today have still not heard back from **************** 

   

  Good afternoon ***************,
  
  Thank you for sending me this email. (Do you have any other emails that you can forward to me that you might have between you and the previous manager?) And my apologies for the delay. 
  
  ******* does have a Customer ************* and their number is **************. 
  (I have a spare Homeowner Manual, in the office, if you would like a new copy.)
  
  We do recommend that homes are leveled each year but if you need some names, please let me know.
  
  I would be happy to pressure wash both of your decks and if they are in healthy conditions, we could paint them.
  
  
  I'm sorry you are having issues but I hope this information helps. 
  

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of ********** Mobile Home Park in New Boston **. Our community has suffered considerable vehicle loss for many here because the sub pump system was not ran or monitored properly by Yes Communities. The park manager sent a notice that the drainage system was assessed by a professional contractor but could not tell me the name of said contractor. There is also trash all over our streets because it was trash day the day it flooded here causing unsanitary living conditions. The emergency line will not answer or return calls. We have been told of no solutions and no one is cleaning up the roads. I will not be paying my lot rent until this taken care of along with many other Im sure. The corporate office also has not responded to complaints. Im unsure of the cost of the damages here but its definitely thousands considering the loss of so many peoples vehicles which car insurance companies are telling people they have to take the park to court for damages. We need help!

  

  Business Response

  Date: 08/28/2023

  Thank you for reaching out to bring this concern to our attention. We have investigated the concerns that you have brought to our attention with management and they have informed us that there has been communication with the office via email regarding regarding the flooding in the community. ****** was informed that we had the pumps assessed by a professional who confirmed they were working properly. There were two companies that came out as well as an engineer from the township to assess the pumps and the flooding. We were informed by the engineer from the township who came onsite that the water would need to recede on its own and due to the flooding of the metro park and the Huron River the water was receding slowly. Management also looked into getting a Power Vac truck to assist with the flooding but were again informed that the water would have no where to go and it would be a 1-2 week wait for an available truck. The roads surrounding the community were flooded (water over the roads) as well. The water in the community receded on Sunday and maintenance has been out since first thing this morning picking up trash. There is a contractor that will have a crew out tomorrow and Wednesday working on skirting repairs and assisting with the trash pick up. Management has also ordered a couple dumpsters to be delivered ASAP for the community to use if they have excess garbage they need to dispose of. Please continue to communicate with your management team about any additional questions or concerns that you have as they are doing everything they can at this time to resolve this matter. Thank you.

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20528266
  
  I am rejecting this response because: its not acceptable. This is the same response myself and residents received already. I didnt need it explained again, we want proof it was assessed properly and that it is in fact working properly. The office management and yes communities word isnt enough especially with how they treat their residents. There wasnt even a contractors name provided via my email thread with *******. This could have been avoided if she would had simply provided a name. This isnt the first time its flooded but its definitely the worst. How could they be working properly when we get just a normal amount of rain and it floods? Why have I been trying to get someone to correct the grading in my lot since I moved in in 2018 and my requests continue to be ignored. Why wasnt the emergency line available over the weekend and no call back from that line? Why wasnt anyone from the office staff helping residents to get supplies while they were stranded on one side of the park for 3 days? People were literally kayaking to the store to get supplies and food for residents. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/30/2023

  Photos of trash in community still not attended to as of yesterday 

  

  Business Response

  Date: 09/06/2023

  Dear *****************, 
  
  The severe storm that hit the MI area is purely an act of nature of which we have no control. This was a ****-year storm that flooded the entire area, not just the community and was declared a state of emergency by the Governor (see the Governors direct message link here: *******************************************************************************************************************************************************).Our equipment and drainage systems were all working as they should as reconfirmed by professionals and both ************** and Wayne County. We attempted to fix the low spot on your site and are willing to try again. We have confirmed that the emergency line is in working order. The emergency line phone number has changed previously, and the new information has been distributed to residents. Residents should call the office and follow the prompts in the event of an emergency.  Regarding supplies, the community staff was doing the best it could under the unfortunate circumstances. Please continue to communicate with your local management team about any additional questions or concerns that you have.

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20528266
  
  I am rejecting this response because:

  Im aware of the severity of the storm that hit our area and other areas. The difference is other areas including the other side of the park did not suffer from the extreme flood waters like our side of the park did. I am now having to figure out how Im going to obtain another vehicle since mine has been considered a total loss. My grading was never fixed properly in my lot. All that happened was a small amount of dirt was put down with some hay and grass seed. According to my inspection that was done with I originally purchased the home in 2018, the grading levels of the lot were not acceptable then either. So that tells me the flooding issue and grading issue of my lots and probably others has been ongoing for atleast 6 years almost now. Also I dont know what the outcome of those inspections were or if they even occurred without a report being submitted as proof of the words you are stating. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/13/2023

  Dear *****************, 
  
  The severe storm that hit the MI area is purely an act of nature of which we have no control. This was a ****-year storm that flooded the entire area, not just the community and was declared a state of emergency by the Governor (see the Governors direct message link here: *******************************************************************************************************************************************************).Our equipment and drainage systems were all working as they should as reconfirmed by professionals and both ************** and Wayne County. We attempted to fix the low spot on your site and are willing to try again. We have confirmed that the emergency line is in working order. The emergency line phone number has changed previously, and the new information has been distributed to residents. Residents should call the office and follow the prompts in the event of an emergency.  Regarding supplies, the community staff was doing the best it could under the unfortunate circumstances. 

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I would like to know how it is legal that ***************** is allowed to not renew a lease because they don't like us. They are mad because we turned them in before as nothing was getting done. They give us 60 day notice which I know is the law but I don't understand how they won't renew our lease as renters but have several other homes listed on zillow and the internet up for rent? Also pictures of how our bathroom was left after the person filled in the sky light and also how the sink was left for 3 days before maintenance came back to finish it. Therefore couldn't use our sink. Just a couple things that were not taken care of in a timely manner. Did they get fixed? Yes but I want to know how it's OK to not renew a lease to someone who has 6 children, give us 60 day notice and yet they are willing to rent to others? Can you say discrimination??? Everything was great until I turned them in for not doing their job.

  Customer Answer

  Date: 08/18/2023

  Today I just found out that one of the renters whose best friends with the manager of the park, got to extend her lease. She was given a letter just like us stating they she had to buy or move out. Well since she's great friends with the manager she talked to her and the manager said well we will let you guys keep renting! Disregarded the letter and allowed her to continue renting! Can you say DISCRIMINATION????? 

  

  Business Response

  Date: 08/23/2023

  Hello, we have investigated the concerns that you have brought to our attention with management, and they have spoken with you as well to address these concerns. Unfortunately, we are unable to discuss non-renewals or disclose any information regarding the non- renewal. Please continue to communicate with your management team about any additional questions or concerns that you have.

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20487797
  
  I am rejecting this response because:
  

  It's discrimination! Period. I'm not asking to rent there! Worst place ever and management ***** horribly. We found our home. My point is that it is peer discrimination and I guess maybe I'll have to get an attorney involved because it's not right period! Especially when the manager is close friends with one of the renters and they were told they had to either buy or move and since their friends they got to stay and continue renting! If that's not discrimination then there is something wrong with this world!!!! Wrong PERIOD! 

  
  Sincerely,
  
  ********************