Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Yes! Communities - Antelope Ridge

  4001 Gray Fox Hts Colorado Springs, CO 80922-2729

• 

  Yes! Communities- Mariwood

  Indianapolis, IN 46234

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident here at YES communities. Five seasons trailer court located in ************ ****. As of July 8th 2023, I have a balance in rent of $1513.82. In the attachments it shows that I made a payment of $700.00 and o Also is a picture that f an money order for $650.00. I have Autopay set up and $743.00 was supplied to be deducted from my account and as of July 8th 2023 at 9:49 AM nothing was taken out of my account as the currency to handle this issue are there. Neither transaction have been deducted from the account by any means and in the letter that was served as I just recently was given an three day notice by the Community manager *********************** for my account being delinquent. In a business point of view we have made payments towards this rental balance and nothing was processed. *** attempted to reach *********************** in regards of this matter and no response. I have talked to a lady whom is a new hire to the company and she informed me that a payment was made on July 3rd 2023. As you can see in the attachments there was not anything processed. So our money is being taken and used for other means. Is this the type of business YES communities run? All attached to this claim is proof alongside in the rental agreement that states that we have till the 5th of each month per grace ******* I ask that this matter be resolved as quick as possible as I know there are hundreds of complaints that this company has to deal with. Please and thank you.

  

  Business Response

  Date: 07/10/2023

  Local management has reached out to this resident to discuss their payments. Their $700 payment that they made via the portal was returned NSF, because this payment was returned the remaining payment they attempted to make on the portal was not pulled because it needs to be the full amount. Management will explain all of this to the resident when they come into the office this afternoon.

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in ********************* since 2015 In 2022 and a new manager, *****************************, took over as property manager and ever since then I have had nothing but trouble they wrongfully tried to evict us which was overturned in court, and they continue to harass us every month. Whether they are giving us notice of violation for some thing that we didnt do wrong or theyre refusing our payment because its not made electronically. Even though on my lease agreement It states that I am to pay with money order. Every time I attempt to pay their preferred waywhich is through ************* or through online bill payment I am denied the ability to do so. The cashier gets an error message. Ive tried with multiple vendors. This month I attempted to pay through ************* and AGAIN the cashier got the error message. So I got a money order. I took it to the office and was told I had to pay electronically that they do not take payments in the office. I explained I tried at multiple locations and she told me to try another vendor. She refused my payment altogether and said that she had the right to refuse my payment. She would accept it if it was made electronically though. Every month I have to write the BBB to help me resolve my problem. They end up accepting the money order in the end, but I have to jump through hoops just to make my rent payment.Also my lease is up for renewal at the end of August, and I received a Notice of lease renewal in the mail saying that they wanted to renew my lease for another year.The next day the manager comes to my door and gives me a notice of termination. This just doesnt seem right! She is retaliating against us and it is wrong and illegal. Also trying to charge $75 in late fee when my lease says $25 on 5th another $25 on 10th and $75 on 20th if late. I did not sign any lease changes saying otherwise.

  

  Business Response

  Date: 07/10/2023

  The Regional Manager provided us with the following update regarding this matter, "*********************** our attorney has confirmed that check has been issued and has been cashed by his attorney. He should be receiving payment from his attorney."

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20289088
  
  I am rejecting this response because:

  it does not address the issues brought to your attention in the complaint. It address a previous complaint that had already been closed (judgement). My issues are different if you can reread complaint made on 7/7/23 and address those issues outlined. 

   

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20289088
  
  I am rejecting this response because:

  it does not address the issues brought to your attention in the complaint. It address a previous complaint that had already been closed (judgement). My issues are different if you can reread complaint made on 7/7/23 and address those issues outlined. 

   

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/25/2023

  Hello, we have been informed by upper management that this is matter has been addressed. *********************** the attorney stated that no additional amount is owed, and our obligations are met. She has received an email from ************** attorney, and she has confirmed that payment has been received. This matter is considered resolved. Thank you.

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20289088
  
  I am rejecting this response because:

  this is the same response as before. it does not address the issues brought to your attention in the complaint. It address a previous complaint (6/23/23) that had already been closed (judgement). My issues are different if you can reread complaint made on 7/7/23 and address those issues outlined. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/04/2023

  We have spoken with the Regional Manager regarding this matter. She informed us that according to the community attorney ***********************, that no additional amount is owed, and our obligations are met. Our attorney received an email from ************** attorney, and she has confirmed that payment has been received. Please continue to communicate with your management team if you have any additional questions or concerns.

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20289088
  
  I am rejecting this response because:
  Again, this is the third time that you have responded without actually reading the complaint made!!!! Please read my complaint and respond to the issues 2 of them, brought to your attention.
  

  1. Payment using money order refused

  2. New Renewal terms received and I have accepted new terms for 1 year term please send docusign with new lease. 

  This complaint is NOT about the judgement!!!!

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/17/2023

  Hello, our legal counsel for this resident's community is involved with addressing this matter. According to the attorney no additional amount is owed, and obligations are met. She has received an email from ************** attorney, and she has confirmed that payment has been received. Thank you.

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20289088
  
  I am rejecting this response because:
  Once again my complaints are not being addressed. I am NOT asking about the court ordered payment due to me. That was NOT an issue I raised in my complaint and I dont know why you are fixated on that. Instead try reading my complaint and addressing those issues I would like to be addressed. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/28/2023

  Our legal team for **************** community has been handling this matter and is communicating with **************** legal counsel as well. Our attorney has confirmed that check has been issued and has been cashed by his attorney. Thank you.

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20289088
  
  I am rejecting this response because:
  I do not have an attorney in this matter and no one has been in communication with me or with her that I am aware of in regard to my complaint. My concerns have not been addressed I am not even sure if my original complaint has been read by anyone as they keep responding with the same answer that in no way shape or form addresses not 1 of my concerns. I have brought forth very specific concerns and I am being ignored. You are systematically ignoring my complaint and trying to evict me without ever answering or addressing these valid concerns. 
  

  why have you changed your mind about renewing my lease? What happened in that week span that changed your mind? 
  -I have asked about the late fee structure not matching with my lease agreement. Nor is it in compliance with the law being well over 10% of one months rent!

  - I have attempted to pay my rent but was not accepted, I asked to enter a repayment plan. I am being ignored. I am only following the steps recommended to me during a consultation with ****** ***. 
  - why arent you confirming if I am protected under tenant site lease protections under ****** ***?

   

  should I wait for your lawyer to call me because I dont have a lawyer representing me in this matter. I dont have a lawyer for your lawyer to contact in regards to this matter. This is a separate matter and different from the one you have been addressing  (one I did not inquireabout). Please read my original complaint and actually address those issues. 

  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/01/2023

  I have requested to make a repayment plan with *******************. Yet they ignore my request and instead they file for eviction. 
  I want to pay my past due rent and I have attempted to do so but I am met with obstacles:

  -online services blocked

  -can not access billing statements because I was blocked from online access

  - I can not pay at western union because I am blocked from paying online

  - management refuses my payment by money order because they will only accept payments from me online

  - requested an repayment plan earlier in the month and was ignored  never got an actual response to request other than their lawyer was handling the situation. Well I havent heard from any lawyer or management and now they are attempting to evict me. I would like responses valid responses to my questions 

  topics I have asked questions about

  -renewal vs non renewal ????

  -was given renewal letter, sent email accepting new terms for 12mo lease so I will assume it will just rollover as it is supposed to do unless I reject said terms (chapter 94 property code)

  -late fees not same as in lease agreement I / we signed

  - refusal of payments due to form of payment (form of payment is acceptable according to lease agreement)

   

   

  Customer Answer

  Date: 09/04/2023

  No actual effort is being made to read my complaint, understand my complaint, resolve my complaint. This is passive aggressive behavior at best. They are biding their time until my lease has ended

   

  

  Business Response

  Date: 09/07/2023

  ************, we have investigated the concerns that you have brought to our attention with management and they have been addressing your questions and concerns. Please continue to communicate with your management team about any additional questions or concerns that you have as there is an open line of communication. Thank you.

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20289088
  
  I am rejecting this response because:

  My questions/concerns still remain(unanswered)as I have yet to be contacted by management; not in person, not by phone, not by email, and not in court. My concerns were articulated clearly and with specific intent here on Better Business Bureau. I use this forum because it is the only one where you seem to be held accountable for your actions or lack there of. I believe this complaint alone is indicative of the level of communication I receive from management of *******************. Your answers are irrelevant, deflecting, disingenuous, evading, repetitive, reticent, and reluctant, manipulative, and passive aggressive. Just to give a few  accurate adjectives to describe the communication style that I have personally experienced when dealing with ******************* Management (New). I am not sure who has been responding as of late but the overall tone of the messages has changed especially the level of professionalism! I do not appreciate this dismissive undertone in your answer. My questions are relevant and important and should be answered in this forum. Management was given opportunity to respond in other mediums but chose not to. Now, I have been forced to communicate about my complaints/concerns through the better business bureau. 
  

  I would again like you to actually take the time and read the original complaint/concern and address each item separately. Just take it line by line or sentence by sentence when you hit a ? Respond to the question with a relevant and through Answer. Then repeat. continue until you hit the end of my complaint/concern.

  Please Only address issues I have set forth for Complint ID ********

  Do not respond to previous closed complaints in this thread.

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/09/2023

  My apologies, my complaint had no question marks just statements of fact that I wanted addressed. I have attached a section of the Community Guidelines for your reference: 

  #1 Rental Payment was Refused: 

  Resident has the right to cure any default in payment.

  my Rent was regularly refused by ***************************** property manager. 

  #2 Renewal: what happened between the 15th of June when my renewal was sent to the 28th when ******* decided to change her mind and give  a Non Renewal? What good cause? 
  

  community guidelines states: lease is renewable at the option of the homeowner unless good cause exists for non-renewal

  I would like a remedy for the retaliation and harassment i have  experienced since new management was transfered to this property. I have been denied  my right to peaceful enjoyment by *****************************.

  I have NOT threatened the health, safety, or right to peaceful enjoyment of the premises by other residents. 
  
  
  When she realized she messed up she sent both a renewal and non renewal she blocked me from paying and refused my money order in an attempt to evict for Non Payment bc she knew she couldnt explain why this happened other than to mess with me. 

  That seems unethical and goes against the very community guidelines set in place by YES! I would like to enjoy the home I have paid $30,000+ for and still owe $20,000 on a mortgage owned  by YES.

   

  #3 late charges not being done according to the lease agreement or with ***** property code

  ch 92 **** (2) fee is reasonable  (a-1) if not more than (B) 10 percent of the amount for rental period under lease

  can I be refund all late charges not within the law

  # Tenant Site Lease Protections can you confirm your participation in ********************* Tenant site lease protections?
  

  i am asking you address the four issues outlined here

  

  Business Response

  Date: 09/19/2023

  Hello, we have investigated the concerns that you have brought to our attention with management and legal counsel. Please see on how this matter has been addressed on our end. 

  Thank you,

  1.  ******************* is a manufactured home community. ******************* leased lot #*** to a tenant who owned the manufactured home that the tenant placed on lot #***.
  
  2. ******************* later obtained an eviction judgment for possession of lot #*** against the tenant in the Denton County Justice Court,Precinct 1.  
  
  3.  When ******************* applied to the court for the issuance of  a writ of possession for lot #*** to the court which issued the eviction judgment, ************ claimed that he had purchased the manufactured  home on lot #***.  ******************* had no involvement in this alleged sale of the manufactured home.
  
  4.  Execution of a writ of possession requires that the manufactured home owned by the tenant against whom the eviction judgment is entered be removed from the lot at *******************.
  
  5.  Claiming that he had purchased the manufactured home on lot #***, ************ objected to the  issuance of a writ of possession in a hearing before the Judge of the Justice Court of ************************.  Despite ************** argument  to the court that a writ of possession should not be issued, the court issued a writ of possession for lot #***. 
  
  6.  When the writ of possession was executed pursuant to the Judges ruling after consideration of ************** arguments,  the manufactured home was moved from lot #*** at *******************.
  
  7.  ******************* did not have any contract with ************ regarding lot  #***.  ************** claims for breach of contract against ******************* are without merit and are contrary to the ruling of the Justice Court of *************************.
  

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20289088
  
  I am rejecting this response because:

  Once again ******************* deflects by changing the subject. This did NOT answer any of my questions. I live at #*** not # ***. You are not address the issues brought to your attention in this complaint. Please read my complaint so you can address it and not anything else. 

  
  Sincerely,
  
  *********************,  RN

   

  ps Id be happy to discuss the other items you brought ** in a separate complaint but not on this one

  

  Business Response

  Date: 09/26/2023

  Hello,

  Attached is the eviction filed and writ of possession.

  
  Thank you, 

  Customer Answer

  Date: 10/10/2023

   They have submitted paperwork for lot #***. I live at lot #***. The questions I have asked refer to my home and lease agreement to lot #***. 
  
  Again, they use these tactics to evade answering my questions. Even if they had me evicted I would still like answers to my questions. They keep playing games with me and they still have a 5 star rating from the better Business bureau. Yet this has been ongoing since JULY!!!!   
  
  ********************* RN
  
  Ps. Enclosed is a piece of mail with my lot number for verification
  

  
  

  

  Business Response

  Date: 10/11/2023

  We have spoken with local and upper management regarding your situation. For over a year now they have been doing everything they can to assist ************ regarding payments, violations, etc. They are currently under legal status with this resident and have won eviction judgement for non payment which ************ appealed. The next court date isn't until November. This is being handled at a local and Regional level. Thank you. 

  Customer Answer

  Date: 10/23/2023

   

  I do not feel my complaint was resolved nor has ******************* done anything to assist me! They denied me the ability to pay rent and then took me to evict court for non payment of rent! 

   

  You are breaking the rules under ****** *** Tenant site lease protections! And your own Rules and Guidelines! 

   

  You are supposed to allow residents to cure any due or past due/delinquent rent. They have not done so! 

  Almost every month the deny my rent at some point! 

   

  I do not think this should be closed until they address each issue I am having! 

   

  But if your closing it ** I have appealed my eviction then that is different and I will let it be. 

   

  ********************* RN 

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After talking with a few other residents in the *************** community, I was informed a few of them were being charged a pet fee and didn't have a pet. I decided to check if this was the case for me and sure enough I have been paying a pet fee for over a year now and have NEVER had a pet. I reached out and very politely asked about this charge. I was told they saw a pet in my house while conducting a gold key check. I explained I understand accidents happen but I don't have a pet and never have. Management took the $50 off my next bill but said its my responsibility to check for additional charges every month and said I won't be receiving any of the money they already charged me for back. That is over $600 that I have been charged for. Management was extremely rude and pretty much said oh well. How is this acceptable at all?

  

  Business Response

  Date: 07/10/2023

  Local management has sent an email to the resident 2 times. Once on 7/6 and again on 7/6 and has still not received a response from them. We will continue to reach out so we can assist them and resolve their issue. Thanks.

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20288611
  
  I am rejecting this response because: no resolution was offered 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/20/2023

  Upon review with the Community Manager, she determined the following: She had responded to the resident regarding the pet fee that was billed to her via email. When performing a **************** in May of 2022 it was noted that they had a pet. The were charged for one pet accordingly. The resident has indicated on 6 of 2023 that she doesn't have a pet. We have stopped the pet fee charge moving forward and refunded her for the current monthly charge. Unfortunately we cannot honor the request for the pet fee charges to be credited back for former months charged. This has been addressed and there is a line of communication between this former resident and the management team. 

  Customer Answer

  Date: 09/04/2023

  This issue was never resolved 

  Customer Answer

  Date: 09/06/2023

  I would like to have my case reopened. My kind rebuttal is that I paid *************** over $600 for a pet fee that they tacked onto my rent without any reason. I reached out numerous times and was told it was my own wrong doing. I would like a full refund and respectfully an apology considered I was robbed. 

  

  Business Response

  Date: 09/06/2023

  We have spoken with local management and they informed us of the following information, "I have responded to the resident regarding the pet fee that was billed to her via email. When performing a **************** in May of 2022 it was noted that they had a pet. The were charged for one pet accordingly. The resident has indicated on 6 of 2023 that she doesn't have a pet. We have stopped the pet fee charge moving forward and refunded her for the current monthly charge. We will not honor the request for the pet fee charges to be credited back for former months charged." Please continue to communicate with your local management team as there is an open line of communication.

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20288611
  
  I am rejecting this response because: i have never had a pet and they can't provide any type of proof that when they performed a gold key check that there was a pet in my unit. Just saying I have a pet and then charging me for it for 6 months is not acceptable. If I had a pet I would have no problem paying the fee...but I don't and I never have...how is this acceptable? 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/13/2023

  Hello, after speaking with local management regarding this matter, *********************** has been credited back on ledger for a total of 6 monthly payments of ***** each for pet fee. She also received 1 month of credit on 5/5/23 and 5 months of credit on 9/8/23. This matter has been resolved. *********************** please continue to communicate with your local management team as there is an open line of communication and they are there to assist you.

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my July rent on June 29, 2023. I have been waiting for it to be deducted from my bank account. Today July, 6, 2023 I went into the resident portal to see if I could find any information. I found a note stating that no online payment would be accepted from me. There was also a late fee imposed. I believe this is because they are trying to force me to sign up for e-billing. I do not want e-billing. I want a paper bill delivered to be.

  

  Business Response

  Date: 07/10/2023

  After speaking with the Regional Manager we were informed that this resident's payment has been paid on the resident portal.
  

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is a mobile home facility, they are charging late fees and NSF fees without even trying to take the money out of the bank. (I have proof of this) I have been trying to get in contact with someone for 2 weeks, no one can help me.

  

  Business Response

  Date: 07/10/2023

  Local management has been working with this resident and assisting them. They informed him that as of July 1st, July rent will be owed also and that they are open for payment in office from 9am -6pm Monday- Friday. They also have tried to explain to him the charges and work with him as best as possible.

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/05/2023 *********************** of ******** Estates ************, ** by Yes Communities is HORRIBLE. I have complained about other residents, hired contractors, and resident's guest parking their cars on my occupied lot. And NOTHING has been addressed. One of thee workers just rolls his eyes and said if they are not blocking my driveway he does not understand the problem. ARE YOU SERIOUS! THEN today the Property MANAGER added a cleanup service to my bill and it was actually another residents lot that had the cleanup performed, and she WOULD NOT remove the fee although it was clearly HER MISTAKE, verified by one of the property maintenance staff. I have had it with this place! They do not address orders of maintenance requests in a timely manner if at all, the landscaping is NOT maintained adequately, and if there is something that requires them to do anything, like make a phone, they complain. They don't even answer the phone during business hours! I hate this place I cannot wait to move in September

  

  Business Response

  Date: 07/11/2023

  Hello, after speaking further with local management they informed of ** of how this matter is being addressed,

  "The resident has been suspended to pay via EFT/resident portal. She started her residency with us September 2022. In this time, six of the payments have returned due to insufficient funds. She also informed me the excess bulk was not all her, it was her neighbor as well. I provided the picture for her. I did request the credit of $25 for the clean up fee and it was approved by my RM the same day, July 5. 
  
  The resident was at Publix and called me stating the customer service agent was not able to locate Woodland Estates in the *** registry. I advised her I would allow a 1-time payment via resident portal for the July payment. Unfortunately, these funds did not clear and returned due to insufficient funds on the account. I spoke with ***** yesterday and advised her of the return as well as a follow up email. If there is anything further I can be assistance of, please let me know."
  
  Thank you 

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the property 04/2021 paid double deposit due to my credit and no rental history as I was getting a divorce and was a stay at home mom prior. I had zero issues living here initially although they did change employees several times. Fast forward January of 2023 had issue with my water bill that was extremely high over $600 a month high! took SEVERAL emails to get a resolution. Then came renewal time. After I made known that I was not renewing and gave my notice to vacate everything changed. Suddenly I was getting notes and emails about everything! I was in the process of purchasing a home and the lender could not get anyone in the office to answer. It took almost 2 weeks to get any kind of response. Not only that, on the VOR(verification) that was sent to the lender it stated I gave no notice. After forwarding that verification to the office and asking why it stated I gave no notice I was just told that they had my NTV and it was in my file. No explanation. Fast forward, I vacated the property and received my SODA (statement of deposit) account number ******** sent to the trailer address mind you and forwarded to my new address!!!! Not even mailed to the forwarding address that I listed on my notice to vacate! It stated how much I should be receiving back of my deposit dated 05.18.2023 it also states on the bottom that a check will be mailed separately. It is now 07.05.23 and I have not received it. I have left 3 messages with corporate no call back. I have sent 2 emails to corporate as well as CC my previous manager. My previous manager did respond and say that it usually takes 30 days from the date on the ***** It has passed that timeframe and I am getting very discouraged. If I owed this company money they would be doing everything they could to collect. I am just wanting the money that is owed to me. I was treated well when it was benefiting them!!!

  

  Business Response

  Date: 07/10/2023

  We have spoken with the Regional Manager and were informed of the following information, "Hello, ****** *********************** moved in 04/23/2021 and moved out at the end of her 2nd lease which expired 04/30/2023. The water was overcharged on the 01/2023 and 02/2023 statement. A credit resolving the overcharge of water was completed on the 02/2023 statement. A notice to vacant was signed 03/29/2023, which included the forwarding mailing address. The only notice after the Notice To Vacant was a 5 day notice for past due rent sent to *************** on 04/03/2023 for nonpayment of rent. The rent was paid on the same day follow the 5 day notice. After the move out there was a check issued 05/25/2023 to the previous known address in error. As of 07/07/2023 an updated check to the correct address of ***************************************************************** in the amount of $1,334.50 was issued and sent out by ***** This should resolve the request for the money owed to ***************."

   

  Thank you

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 1st,2023, my husband and I tried to move into our new mobile home in ****************** Community. We were told all utilities were on but when we arrived there after a 10 hr. trip from **** at 7:00 PM, there was no electicity and no heat. There was no way to get a hold of the manager since she does not answer her phone after hours. We went 5 days without power. The manager then had a maintenace put a meter in so we had power for 3 days. The power company came and removed the meter and told us it was illegal to have this meter. When we told the manager she was livid with us as if it was our fault. After pleading with her that we needed a shower and all of our food we recently purchased while we had power went bad. After another 4 days we finally got power on. Then about 2 weeks later there was a shooting in the park. We witness a lot of drug activities going on at the end of our street. The manager said she knew about it but did nothing to stop it. There is a store in front of the park where two more shootings occurred. There was even a shooting the day we were moving! We discussed this to the manager and she agreed we could end our lease since we felt we were not safe there. The manager said she felt that the kids who live in the park were trying to form a gang. We felt that we were falsely told how nice and well kept this place was. It was not maintained well at all. The night we moved in our neighbor told us we shouldn't move there due to previous shootings in the past. When I told the manager she denied it. We did sign a lease for a year thinking we could enjoy living there, but after six months and 4 shootings (one was even reported on ******* we felt we could not safely live there. This definitely was not the retirement life we were hoping for. We were hoping to receive some if not all the deposit back but the manager informed us she has nothing to do with returning the deposit. We would have to go through the yes communities.

  

  Business Response

  Date: 07/11/2023

  Hello, we have spoken with local management and been provided with updates on how this matter is being addressed. "Hello, there was an issue with the power company as this was a brand new home on this particular lot; however since the issue was not resolved timely we made arrangements to put the family ** in a hotel for a few days. I worked with the power company to get it resolved once the issue was resolved the family was good. There was never a time when myself or my team did not have compassion for our residents or ignore any incidents going on in the community we follow up on every lead. We also respond to issues regarding crime in the community and work close at the scene to be certain our community stay clean and safe place to call home. The family was never mislead about this being a great retirement community ************** stated that she was home sick and wanted to move back to ****. As far as the early move out it was explained to refer to the lease agreement." 

   

  Thank you,

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20259893
  
  I am rejecting this response because: This was never a move from our **** home, but rather was suppose to be a winter retreat with occasional stays throughout summer and fall. Please educate yourself on the crimes commited within walking distance to our residence as well as obvious drug transactions occurring at residences surrounding us. All of these factors would equate precisely the opposite of a safe and quiet retreat. We felt unsafe constantly, which was the sole reason for our withdrawal from the mobile home park much earlier than anticipated. We feel since we left the residence in perfect condition (maintenance even performed by us during our time there), we were entitled to our deposit being returned to us. We will look further into our rights and any resources we may obtain to rectify this.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/21/2023

  Upon review with our Community Manager, she determined the following: Hello during the time the Klines came into town there were issues with the power since this was a new home; nevertheless the inspection was passed but there were issues with the meter it took 3 business days. We offered the Klines another home for the time being which was directly across the street from the leased home temporarily; they declined although this home was vacant and had power. Nevertheless I offered to put them up in a hotel which they accepted; we offered whatever they needed to make them feel comfortable I certainly felt compassion for the family I would have done whatever needed to come to the aid of any resident. As for the crime in the community we worked diligently with the Florence ********************** the community also has Courtesy officers on the scene as well their numbers are listed in our Community Newsletter. The Klines are looking to receive their deposit but based on the lease agreement early termination could forfeit the refund I express this once the family made a decision to terminate the lease they were never told due to the circumstance they could receive their deposit back. I have attached a copy of the Hotel receipt as well as the **** but if there could be any exception to this matter to refund the deposit I fully support it. Sincerely, *******. 

  Please continue to communicate with her about any additional questions or concerns that you have. Thank you!

   

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for lot #*** on 06/24/23. I called today to check on the status of my application and was told by the woman in the office my application was denied because when I applied that the lot had already been taking. Meaning it wasnt available to apply for to begin with. Note: NOWHERE on the website does it state to call to check if that lot was available. It says available. As a matter of fact it STILL says it is available. (See photos). I asked for their corporate number and was transferred to the manager, *******. Who refused to give me the number. Upon bringing this up you would think the right thing to do would be refunded ******* family's money back. Nope! After going back and forth over the matter for about 5 minutes he then states "you wouldn't have gotten it anyways. Your application was denied." Today's date is 06/27/2023 and lot #*** is STILL showing available. Meaning they are still taking applications for a already taken lot. Please note the photos of the availability of the lot I screen shot are from today's date. Still showing available. I also attached screen shots of my application and my confirmation of payment email from the 24th. The lot wasn't available on the 24th so I want my application money refunded. Please help.

  

  Business Response

  Date: 07/07/2023

   Hello, after speaking with local management about this matter we were informed of the following updates on how this is being addressed.

  "I spoke with this gentleman sometime last week. He called and applied for one of our homes, and he was denied due to failing the criminal background check.
  
  When we spoke on the phone, he was inquiring on the status of his application. I informed that unfortunately that his application was declined, and that he would receive a letter informing him of the reasonings for being declined. After hearing this, he asked about if the home was available, and I stated that it was not as we had received a deposit on it that day, so the home was no longer available and we work on a first come first serve basis. I believe this is where the misunderstanding may have stemmed from, even though I tried to explain to him that his application being declined, and us receiving a deposit on a home were two separate issues.
  
  After going back and forth over this misunderstanding, and I tried to explain to him that they were two separate things, I offered to transfer his application to another community to see if they could work with his application. I informed him this would be no charge to him and I would be more than happy to connect you with a sister property that has availability. He refused this offer and demanded a refund. I informed him that unfortunately all application fees are non-refundable, and again stated that I could transfer his application to another community to see if they can work with him and that his application is good for 60 days. After this exchange, he no longer wanted to talk to me and asked for the corporate number. I stated that the easiest way would be to go to our website as it has any information you may need. Shortly after, he hung up on me.
  
  Again ****************** was never told that his application was denied because the home was no longer available. He was told, 1. His application was denied, and 2. the home is also no longer available at this time. I tried to stress they were two separate things, and it appears he did not receive it that way.
  
  Please let me know if you have any more questions about the instance, and I would be happy to provide you with whatever information you need. This gentleman was one of the only people to ever hang up on me at my time here, so I remember a lot about this interaction."
  
  Thank you,

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water pressure problems Manger does nothing to fix problems but complains about everything else I'm tired of this raise lot rent all the time but does nothing to fix water issues

  

  Business Response

  Date: 06/29/2023

  We have spoken to management and they have reached out to the resident and left a message on the residents voicemail.