Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
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  Yes! Communities

  11 Sun Drive Evington, VA 24550

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  Yes! Communities - Valleybrook

  4620 High School Rd Indianapolis, IN 46241

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  Yes! Communities d/b/a Hidden Oaks

  100 Castle Dr Gainesville, FL 32607

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  Yes! Communities d/b/a Oaks Of Atlantic Beach

  1020 Sistrunk St Atlantic Beach, FL 32233

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, it started when she threatened to fine me for not pulling weeds fast enough after a big rain that made them pop up everywhere. I explained I was doing the best I can but needed a little more time because of my disability. She said she did not have to accommodate disabilities and threatened me again. Later, she refused to allow my service dog into the office, even though I have already provided her with a note from my doctor about the dog. When I reminded her of that, she said I would have to carry him in my arms, which is not possible because of my disability. I told her that, no, I do not have to carry him, and he has every right to be there. Today, I was trying to use the pool and she came out pretending she didn't know me and accused me of not being a resident so I had to come back with my ID and get an updated pool pass. I mentioned to her that I had run a background check and seen her criminal record at that point because she was being so hostile. She then called my mother and said she was going to evict me for running a background check on her. Basically, she is constantly threatening me. I'm pretty sure it's because I had my pride sunglasses on today that she harassed me because the other threats happened right after she stared me down for holding hands with my girlfriend. YES communities has a reputation for discriminating against LGBTQ residents and I believe that is where her hostility is coming from. But, her ableism and hostility toward my service dog is even worse. Frankly, I am afraid of her. She has a violent history. I reported the latest threat of illegal eviction to the **** today. I have not heard back from them as of yet.

  

  Business Response

  Date: 06/28/2023

  Fair Housing reached out to **************** to inform her that we had everything we needed on our end and that we have documented that her animals are identified as service animals in our Fair Housing database. This matter has been taken care of and considered resolved on our end. 

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have officially sold my home in a yes community & a new owner has entered into a new lease. I have a balance of $192.38 that the manager is refusing to let me pay so that she can evict me. She has disabled my online portal & told me she is moving into an eviction because thats what she wants to do. Mind you, I still have a grace ****** per my lease for the month of ***** I just want to pay my balance, get my deposit back, and move on. I am also being charged $50 for being month-to-month for ***** However, the new owner has already taken the property . Why would I be charged $50 for not living there?The office manager ************************* has hung up on me & told me to file a complaint. She said all her manager is going to do is forward the complaint over to her. ****** doesnt belong in a management position. Personally, as a business owner, I wouldnt dare have her represent my company and/or brand. Please contact me so we can resolve.

  

  Business Response

  Date: 06/12/2023

  Hello, after speaking further with the Regional Manager they have informed us of the following information regarding this complaint and how it is being addressed. "This resident has refused to provide any documentation regarding the sale of the home. She started the process while the CM was out on leave and her applicant is approved but neither the seller nor the buyer have been willing to provide a bill of sale. According to the buyer ****************** was supposed to pay water, trash, etc. CM informed her that who paid it was between the two of them but it did need to be paid and if it wasn't and we proceeded with eviction it would be in her name since the lot was in her name. The balance shows paid on our end and they finally agreed to send a bill of sale to the office."

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to get security deposit of $1300 from yes community, received letter stating that I have a refund. It's been over 60 days and I keep getting a runaround from the office staff at the *************** location for ******************** Address

  

  Business Response

  Date: 06/16/2023

  After speaking with local management they informed us that when they were made aware that ******************** had not receive her check that they requested a new check be cut for her. To their knowledge that has been done and they are waiting for it to arrive. We will keep checking and if it does not arrive in the coming days then we will cut a new check and ensure it is overnighted. Thank you.

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 20146205
  
  I am rejecting this response because: This is just another in a series of lies, starting with the 1st check supposedly cut on 4/13/23, Not received, I called the local office and was told to wait 45 days, The next excuse was that ***** was off for surgery for a couple of weeks and ****** would call someone to get into the program, another week goes by, I called again and was told she wasn't able to speak with anyone. Received a call last Sat. and was told the district mgr. would ensure the issue was taken care of. Another week has gone by without any response from their office. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/13/2023

  Hello, after speaking with local management they have provided us with the following updates on how this matter is being addressed. "Yes she finally got it. There was an issue with the address home office kept putting **** instead of ****0 but luckily the mail finally realized there was a problem.  She was very happy that we followed up."

   

  Thank you,

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at 5 seasons in **** for 4 years. Upon moving in I paid $637 deposit due to lack of credit. I never paid late or anything. Forward to after *****, the yards are trashed, kids vandalize the ************* Almost everyone is violating lease agreements (I have photos) I put my home up for sale & not one person wanted to apply due to having previous issues with Yes Communities or seeing the reviews on social media. I had one guy come with cash & paid that day. I let ****** & corporate know I was selling to someone out of the ********* planned to move it. Have proof of ******************* stating they would not come after me for the remainder of ********* paid 2 months rent ahead of time even though I moved out. The title has been signed over, all bills stopped, & I no longer live there as of 5/8.I have been trying to collect my $637 deposit & now ****** is talking in circles stating Im still responsible for the lease? Then said its my responsibility to make sure they lease gets signed by the new owners (even though I sent emails to both corporate & ****** that the lease wouldnt be renewed due to the home being pulled) Then ****** said Im still responsible for the home if it dont get moved? Its not my home anymore. Its not my job to hold the new owners hand & tell him what to do. They are purposely holding my deposit as Ive seen many post the same issues.

  

  Business Response

  Date: 06/05/2023

  Hello, after speaking with local management we were informed of the following information on how this matter is being addressed. " I have talked to **** multiple times on this issue. She came in and paid her lease up and said the home would be removed before the end of June. I let her know whoever is removing the home needs to come sign a Toter agreement and we need to collect a deposit before the home is removed so if there is any damages. I let her know when she paid up her name would still be attached to the lease until the home was removed from the community or the new owner came in to apply. The home currently has no stairs on it and no one is living there, but the account is in good standing. The last time i spoke with **** on this she informed that they came in and signed everything and I let her know they have not and I do not even know who bought the home from her. I requested contact information for the new owner of her home and I would reach out to them and she started yelling at me telling me she wants her security deposit. I let her know again she would remain on the lease until the new owner came in to apply or the home was removed, and then the call ended."

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20123308
  
  I am rejecting this response because:
  ****** did not at all say anything about anyone needing to place a deposit. He stated they needed to show proof of insurance for moving (I have proof of his insurance) and yes I did remove the deck, it was falling apart & needed to be disposed of so it could get moved.
  Wheres the proof from Five seasons or Yes Communities on this matter because I have voicemails & emails that I have both received & sent. No clear answer & now its he say, I say

  My deposit that I paid for for myself & my home. I no longer own the home nor do I live there. Any responsibility for the home or deposit should fall into the new owners. I gave enough notice to end lease, why didnt anything say anything that now needed to be done? 
  And to add, yelling? You mean ******, that you are not being truthful or honest. 

  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a home @ the ******************* owned by the ************** on April 26th *****, upon my walk through I found several things wrong and addressed them via email as advised, it took over 3 weeks for things to happen and the window is still not fixed.Upon unpacking my storage unit on May 11th or so ,I found there to be termites in my home as well as cracked toilets, I advised the manager April that I wanted my money back due to the fact it was less than 30 days since the purchase, she advised me the only way to get my money back was to resell the home, as I am living with my brother and need the money Now to purchase a new home.I am beyond stressed at this point . I already spent $4000.00 on this home to make it more suitable for me to live there and find myself at a complete standstill.I do not understand why I have to wait for my money when I paid CASH $77,137.00 for the home and these problems were noted on the same day I purchased the home .

  

  Business Response

  Date: 06/01/2023

  Hello, after speaking with the local management we were provided with the following information and updates regarding this complaint, "***************** purchased the home as is however, I did agree to have the following items fixed within the home: Correct the molding between the sink and stove, Fix the kitchen cabinet drawer (track), Correct nails sticking out of the kitchen island, Look at the issue under the kitchen sink and replace the broken window (A BB pellet went through the window) I have spoken with ***************** multiple times since purchasing.
  
  On May 15th I confirmed the list that would be completed and stated that ***** our maintenance tech would be out to complete the items that he could. I also let ***************** know that we had just received the quote from ****************** and would let her know once she was on the schedule. The window was completed today 5/31/2023.
  
  On May 17th ***************** called the office to have a maintenance tech go to her home, she found termites in the bathroom toilet. I had ****** go check it out and we confirmed with two separate Pest Control companies that we use, that they were swarming termites and I was notified that it should not be an issue and that it occurs this time of year.
  Also on this day, ***************** notified me that she would like out of the home. I explained that she purchased the home as is and I was doing what I could to correct any issues she had. I did suggest a broker sale but also let her know that we would need to find a cash buyer so that she could get back the amount that she paid. I also advised ***************** that finding a cash buyer may take some time.
  
  ***************** did come into the office on 5/18 and signed a 30 day listing agreement for ****** to try and find a buyer."
  
  Thank you,

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20116364
  
  I am rejecting this response because:

  I went to the office on June 1 to ask ***** for a copy of the report from her pest control, I was informed they determined their answer by a picture that she sent them, I however had Terminix to my home for an inspection and have attached a copy of their report. I am also sending you *****'s response to me on May 30th 

  ***** Rumble <**********************************>
  To:*******************************
  Cc:***********************,*******************
  
  Wed, May 31 at 10:40 AM
  
  
  Hello *********,
  
  I have confirmed with my pest control company that they are swarming termites and do not colonize nor cause damage to your home. This is not a treatment that I am able to take care of, nor give a discount on the lot rent.
  
  ****** is out of the office every Wednesday, I will ask that he reach out to you tomorrow when he returns. Again like I stated the last time that we met, we will need to have a cash buyer in order for you to regain your money from purchasing the home. This may take a while to find the right person.
  
  Please let me know if you have any further questions.
  
  Thank you
  
  ***** Rumble
  Community Manager
  **************
  420 **********************
  ***********, ** 29483
  t: (******************
  e: **********************************
  www.yescommunities.com

  The response to you that I was informed about the window being replace or the fact that someone would be in my home never happened. This has been one night mare after another. I did speak to ****** the sales person today 6/2 and he informed me this was the first time he was told I was looking to speak with him. The communication is terrible here one lie after another lie I can send you every email that has transpired since ***** 26th I think I have sent the earlier ones but not the recent ones.

  The fact I have to wait for a cash buyer is not true anyone who gets a mortgage gets a closing date and the company gets there money as well , so this is not a true statement at all.

  I just want the $77,137.. plus the $4,000.  I have laid out already and now another $1,200.00 for Terminix termite treatment.

   

   

  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay an HOA fee every single month, and they keep refusing to take care of the pool and open it. Last year they said it had a crack in it the 3rd day it was open, they NEVER fixed it all summer, even though we have a neighborhood FULL of kids! Every day/week last year it was a different story or lie! Now I have just called to see when its opening again this year since it is part of our HOA fees and if we arent using it then our fees should be reduced, and they said it might be in a month or two! We are mid MAY and they are basically saying they wont have it open AGAIN this year!!! On top of that they inaccurately read the water meters nearly every single month and over charge! They work on projects that only serve them, the office is suppose to have a place for kids to do their homework but yet there isnt anything like that. They also said we were suppose to be getting turf for the soccer field and that still hasnt happened, but yet the office had a HUGE revamped done, but they cant fix the pool? Do better!

  

  Business Response

  Date: 05/31/2023

  Hello, local management has provided us with an update on this has been resolved. "I spoke with the resident for about 15 minutes. I updated her on the progress for the pool and she is happy now. We may even be selling her a larger home in the near future."

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically, trouble communicating with management. At the end of March 2023 we were all paid up. The lot rent was due on the 1st. My wife told them payment would be a few days late. They filed in court at the end of April. When we talked to the lawyer representing H3334363338373234**H. We were told if we did in good faith make a payment plan we would not have to go to back to court. So we made arrangements because I started a new job, I&#**;m in training right now. My manager is on vacation until this Friday and I have a couple more days of training to do before I get paid. I told them that I would get a partial paycheck on Wednesday and he said no, sorry. We are not bad tenants, we keep things nice and neat, we are not loud or anything else. I contacted my management at my new job and I should find out something today and told them. They told me that if it wasn&#**;t in by the end of today they would get us out of here. He said he wanted the full amount $3000 plus. I would like for them to work with us instead of saying sorry it&#**;s not here, goodbye.

  

  Business Response

  Date: 05/24/2023

  After speaking with local management we were informed of how this matter is being addressed. "The tenants signed a consent judgment payment arrangement. The first payment was supposed to be made on Friday the 12th. The consent was signed on the 6th I believe. They told me they did not know when they would have the money to pay. We moved forward with the default on the consent judgment. We have given them ample time to catch up on the lot and house side of the payments as you can tell by their ledger. I let them know, for them to be able to forgo the eviction they would have to pay the $3075 they owe plus any additional fees from the attorney/court costs. Thank you."

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in Nov 2022 and was placed at Hidden Oaks Vs The Palms because ************** called the police on me when I requested to speak to management due to his errors resulting in him wanting me to pay an additional $180. After having a conversation with corporate and local management I selected my home at Hidden Oaks and have had multiple maintenance issues. My lawn has been left in the same condition since the unit was placed( strewn with construction debris, utility wires embedded in the ground, an anchor line used for install). My a/c and heat NEVER worked correctly. I called and reported it to the office resulting in the original inept a/c contractor being sent to my home for repair efforts. The contractor never inspected where the filter goes to discover that he and his subcontractor failed to have the ducts installed. This failure was discovered by Hidden Oaks maintenance personnel that as a new hire with A/C experience was sent to follow up on homes that has multiple a/c and or heat complaints. *************************** has advised me the contractor is providing me a payment of $900 and the return of my smart home thermostat he opted to remove Vs performing actual repairs. I have been advised by *************************** that ************** authorized to provide me this level of compensation and after months of waiting and contacting local media and additional Executive level management via email Ive been offered $250 as a credit to my ledger with a payment of $300 being made to my utility bill. I declined the $250 and advised ****** that I was offered $900 and the reinstall of my thermostat. I am still owed $600 and have purchased a money order for the remaining rent to satisfy the May ledger. Hidden Oaks is not being cooperative in accepting this payment. I have asked in written form for clarification of their payment terms and have been ignored. All emails and correspondence are readily available upon request

  

  Business Response

  Date: 05/15/2023

  Hello, after speaking with local management we have been made aware of the following updates and how they are addressing this matter. "This incident is now with the attorneys. We have done our best to accommodate *************** since her arrival into our community. She's withholding rent. All communications will go through out attorney's. If you're in need of any supporting documents. I'm more than willing to provide."

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The office people were going around houses picking up their trash/belongings. Because they have inspectors coming tomorrow. My husband did his part and haul off trash we had from the weekend. But they stole our tools, materials we bought for a shed my husband is building, my kids outdoor jeep and other outdoor belongings. The only thing they left behind was our lawnmower. Theyre not stupid. They took everything thats worth something. Mind you theres other houses with an actual mess who they didnt bother to pick up. They considered all of this trash.They advised ** in a rude way that our belongings were thrown to the trash. But in reality theyre stored ** in the back of the park in a fenced area they have. Which we cant go in because they have no trespassing signs all over.I will not stay quiet. Ive spoken to other residents allegedly this is something they do right before inspectors come. The belongings they pick up are kept for themselves.Mind you overall its a very awful community. People are always speeding, theyre not respectful towards kids. Its smells like weed everywhere. Theres crackheads up and down. Cops are always called 24/7. They tow cars left and right for the very least minimum reason. If you have kids and this is something you like your kids to experience then go for it. Of course the entire ******************* Management is a joke and are entirely clueless.All we are asking for is our belongings back, as we work hard for them and those tools is what my husband uses to put food in our table. I am absolutely disgusted.

  

  Business Response

  Date: 05/16/2023

  Hello, after speaking with upper management they have provided us with the following update on how this matter is being addressed

  "Hello, I have spoken to the lease holder, he is evicting ***** due to continuous issues from ***** and her husband threatening bodily harm to staff members. ***** keeps making threats to the community staff even on social media, the lease holder has asked her to retract from any further postings or communication to the office. Lease holder has agreed to be the direct contact solely to the office until ****************** the premises." 

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To who this may concern MY NAME IS ******************************* have an extremely terrible issue with the management here at the ***************** LOCATED IN ******* ******* IM at ************************************** THEY WILL NOT ALLIW TEANTS TO PAY SPLIT RENT THEY GIVE 10 DAY NOTICE IF YOU ARE LATE ONE DAY AND I WILL END UP HAVING PAYING COURT FEES EVEN WHEN I TELL THEM WHATS GOING ON THEY DONT CARE THEY ARE VERY QUICK TO THROW EVICTION IN YOUR FACE I TRIED TO DO THE RENT TO OWN PROGRAM THAT FELL IN DEATH EARS THEY WOULDNT EVEN RESPOND OR ANYTHING I HAVE NO FAMILY I HAVE NOWHERE TO GO I HAVE TWO DISABLED CHILDREN AND EVERY TIME I BEEN COMPLAINING ABOUT THEM I FEEL LIKE THEY ARE PUNISHING ME EVERYTIME CAN SOME ONE PLEASE HELP ME MY NEXT STEP IS CONTACTING THE *********************** CONCERNING THIS MATTER MY NUMBER IS ************ Thank you

  

  Business Response

  Date: 05/15/2023

  After speaking with local management they have updated ** with how this matter is being addressed. "Please be advised that rent is always due on the 1st of every month and is considered late upon the 2nd with 10-day notices being delivered to those who still have a balance. We don't file with an attorney until that notice's time frame expires on the 13th. Once we file, we can no longer accept partial payments or make payment arrangements with a resident. ******************** has been late paying rent from 10/22 -01/23. This resident has had many payments returned due to insufficient funds most recently in 02/23, she paid in 03/23, but then had another returned payment in 04/23 and has not made a rent payment for ***** and May. Having two months' worth of rent unpaid is grounds for ** to take legal action. As for rent to own that is something that YES Communities doesn't offer." Thank you.