Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  411 River Bay Dr Tampa, FL 33619-4026

• 

  Fountain Springs

  1410 S 9th St Kalamazoo, MI 49009

• 

  Yes! Communities d/b/a Hidden Oaks

  100 Castle Dr Gainesville, FL 32607

• 

  Yes! Communities d/b/a Oaks Of Atlantic Beach

  1020 Sistrunk St Atlantic Beach, FL 32233

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem is mold from a leak that was never repaired and when discovered they did not take proper steps for mold. Some repairs were made but thee mold spores remain in the house. I have been sick for the past 2 1/2 months and acquired a upper respiratory infection and my pets are feeling the effects as well. This is wrong, they do not care for anyone but themselves.

  

  Business Response

  Date: 05/16/2023

  Hello, we have reached out to ************** to obtain more information and the name of the community she lives in but have not heard back from her. We need more information and the name of the community from her in order to address her concerns regarding this matter. She can also contact our Resident Relations line at ************** for further assistance, thank you.

• Initial Complaint

  Date:05/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried many times to contact yes corp. They will not return calls. When I have a issue here a *****************************. Harassment and bullying happens after I bring up a problem, so I don't feel comfortable speaking to the manager here. Today the maintenance worker **************** me about service/epilepsy dog. " I can get you out cause of your dogs barking, I can claim their vicious." I don't want this to continue. I am sick of the threats and mistreatment.

  

  Business Response

  Date: 05/11/2023

  Local Management reached out to **************** so they could assist him with resolving this matter. They reached his voicemail and left a message. Management also emailed him as a second form of contact and have still not heard back from him. They are still trying to get a hold of him to address his concerns and resolve his issues. Thank you.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 3, 2023 I emailed *******, I explained I was unable to obtain my bill from the portal and without this I could not pay my rent at ************** I asked she provide this. May 3, 2022 I found old bill and attempted to pay my rent at western Union at ******** I can get the coaches/managers name who helped me if we need this. There was an error message we cannot accept your payment at this time please contact management. I got a money order to pay my rent to show I did in fact attempt payment. May 4, 2023 I went to the office to pay rent with money order. I explained the situation at ************* and told her I had gotten a money order since I was blocked from paying at ************** I went further to say I had not filled out the money order as I wanted to be able to return it and pay at ************* if they did not accept the payment. *******, with ******* the manager sitting there too, told me that if I already had the money order I could just pay it with that. ******* instructed me to fill out the money order. I handed it over and left. A minute after I arrived home ******* shows up to give me back the money order and says she could not accept it because she had already told my husband that they do not take payments in the office. I told her I could not return it because she had me fill it out. She shrugged her shoulders. I told her she would need to return it certified mail as I would not accept it back. She dropped it in my car window and got in her car and drove off. Later we called and spoke with her and ******* on the phone where they still denied our payment despite the fact that ******* admitted she made a mistake. ******* also made mention of them just denying our payment altogether because it wasnt made on the first. I also reminded them that in my lease it states I can pay by money order. I have recording of when I paid the rent in office where I was instructed to fill out the money order and of phone conversation afterwards.

  

  Business Response

  Date: 05/10/2023

  Hello, after speaking with upper management they have informed ** of the following updates on how this matter is being taken care of: "We are accepting ************** payment this month via Money Order, while encouraging online payments for future payments. Thank you."

  Customer Answer

  Date: 05/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as no additional late fees are added. I also wanted to know why if it is only encouraged and not mandatory does the office continually deny me the ability to pay via money order? Of coarse I always try online first but if that option is not made available to me then why am I denied the ability to pay with money order when my lease says that is acceptable form of payment. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my hot water in my home broke. I didn't have hot water for almost a month and **** the manager told me to ignore the smell and just forget about it. then when she finally had a maintenance guy check my water he said I needed a new hot water heater, but **** didn't care and i didn't get one. also there is arsenic in my water and **** won't do anything about it.

  

  Business Response

  Date: 05/03/2023

  After speaking with local management they have provided us with the following update on how this is being addressed: " The water tank was inspected and found to be working. All service call receipts state: Suggest replacement. Due to the hard well water and the heavy sediment build up in the tanks, every hot water tank smells a bit and will sometimes gurgle. We consistently replace elements due to corrosion. This does not mean the unit needs replaced."

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 20007467
  
  I am rejecting this response because:
  you need new management,  **** is terrible.  she is very rude as has treated me very poorly. she is vindictive and has changed my rent three times this year.  get better management.  also there is arsenic in my water. I want to stop paying for water that is dangerous,  it already killed my dog. 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/11/2023

  Management stated that they have reached out several times to **************** and it has been going straight to voicemail. They have also emailed him with no response. They have been trying to resolve this matter for **************** but have been unable to get a hold of him at this time. Thank you.

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 20007467
  
  I am rejecting this response because:
  I did not get voice-mail or email from them this is a lie. I have spoken with management from yankee springs. so for them to say we did not speak is a bold face lie

  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 05/16/2023

  Hello, after speaking with upper management they have informed ** of the following update on how they are addressing this matter with *****************
  
  "I have personally been emailing with **************** back and forth. We have come to the agreement that he will be moving out on June 1st, and we will accept this without any additional fees. As for not receiving voicemails I did also call him and he did not answer but he does respond well with emails, so that is how I have continued to communicate with him. Thank you."

  Customer Answer

  Date: 05/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  But I would like to know who lied to the BBB about calling me? I don't have any voice-mail from Yes Community.  this is a big issue. terrible company

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loan-I had initially applied for a home loan and was approved by another loan agency. Due to the manager of the park not turning in my documents. The loan company stated that loan was terminated. I had reached out to this person on several occasions and barely got a response. So this manager was sent to location and the new manager who had no experience with home loans had taken over. I would ask a question and she would answer verbally without getting facts. I was pretty much rushed into signing this loan. I have ask for the inspection on the place and was told that the forms were thrown away. I have asked for regional managers phone numbers and corporation to assist and have gotten no responses. Phone or via email. The new manager has basically avoided all conversations. So I am contacting the loan company for assistance. This matter is all over the place. I have documents for proof. I complained about the roof before purchasing and they sent someone out and shingle are flying off the place. I have asked for carpet and nothing. I have all documents in letters and emails. I signed a lease with base rent 547. Got a bill for $100. During purchasing the new manager lied about the promotion. Which was the two months free and $100 rent credit. I got the two months free, but the rent credit I was told I could get or couldnt get. So the new manager said that I received it, but I have not seen it. The new manager told me it was for another park, but it was posted in the lobby in here office. I believe I am being discriminated against. These are just minor things and I am getting treated like shes did me a favor (new manager). I need assistance with getting some answers and resolutions.

  

  Business Response

  Date: 05/03/2023

  After speaking with local management, they have provided us with the following updates regarding this matter. "She was given everything she asked for. She wanted to buy her home and I was able to help her do that. I told her she only had so many days per the loan company to sign or she would have to do it all over again. She received all her credits. They are all posted on her ledger. There is nothing discriminatory about what has transpired with her." 

• Initial Complaint

  Date:04/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrongfully evicted manager agreed to accept rent. Never dismissed eviction wouldnt work with company that advised manager they would pay the rent that was due yes communities kept my rental deposit and I reached out to see why I have an outstanding balance nobody had yet to reach out to me this company is a huge scam they dont care about anyone but themselves ******** at *************** is a nasty Witch agrees to accept rent then switches up told me a completely different story made it seem like she was willing to deal with my situation but entire time lied just so she could evict me

  

  Business Response

  Date: 05/03/2023

  Hello, we have reached out to local management to get an update on how this matter is being addressed. After speaking with local management they have informed ** of the following updates regarding this matter, "**************** was under eviction for non-payment-she owed July and August ***** ****************** only agreed to pay $554.60 once **************** showed proof that she paid her portion of $1025.11 which was never paid. We followed through with the eviction-**************** stated she would be out of the home on 8/30/2022- she was not out of the home when we knocked on the door- we requested writ on 8/30/2022- Eviction date was scheduled for 9/7/2022 @ 9am- On 9/06/2022 maintenance informed me that the home looked empty- mattresses and couches by the curb- Myself and maintenance knocked and entered the home and the home was vacant-**************** skipped the day before her eviction took place. I have worked with ****************** and St. ***************************** for payments with ****************, we never refused any payment from them, we were only waiting for her portion to be paid before the church would pay their part. Please see attachments.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19999572
  
  I am rejecting this response because: The information provided is incorrect An advocate submitted a form for ******** to fill out and she refused to do so I have text messages stating her saying shes at the point where she just wants to finalize the eviction I would like someone from corporate to contact me. & prior to the eviction ******** seemed like she was willing to work with me I provided proof of a money order for the previous month of July which I had to forward to each agency that was going to cover the month of rent that I owed for August. I would like someone from corporate to reach out to me I was out of the home before August 30th due to a text I received from an individual that works in the office. 
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:04/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manufacted ********* is selling a new home. Weve been working together since December. They returned my $1,000 deposit when the home couldnt be fitted for electricity. Approximately 10 days ago I spoke with ***********************, sales representative who stated corporate demands the house be rented, then purchased so they could begin collecting funds immediately. Feeling threatened about losing the house I agreed, & provided an email which to send the documents. They never arrived. Today I informed them Im on my way and while Im traveling my daughter will be sending payment to purchase the home. They said they used my second $1,000 deposit towards rent due beginning today. This is misappropriating the funds. The deposit was for purchase not rent. No documents have been signed. In the meantime they arbitrarily raised the purchase price by $5,000. This is unethical and now to charge rent and garbage fees when Im still in CA is preposterous. I want my deposit returned and am canceling the upcoming purchase of the home.

  

  Business Response

  Date: 05/03/2023

  Back in December, ********************** applied for the home and gave the previous CM a deposit of $1000 to hold the home. After many delays with EPB (the local electric company) her deposit was refunded because we could not give an exact date the home would be ready for move in and we didnt feel it was fair to hold on to her money. The home became ready on April 24th. ********************** was never told that corporate demanded the house be rented until it could be sold. She was advised that we do not hold homes once they are ready and they are rented/sold on a first come first served basis and if she wanted the home prior to being able to purchase it, that she would need to rent the home. We scheduled a move in date of 4/28/23. ********************** mentioned mailing a $1000 money order for the deposit on the home. Local management advised her we do not accept deposits to hold homes. After receiving the check regardless of management telling her they would not be accepting it and management speaking to her regarding not accepting hold deposits, it was put into a locked filing cabinet since the community had a move in date scheduled for the following week. The check she mailed was not deposited until 4/29/23 when the office received a forwarding address so they could issue the refund at her request. She was never moved in to the system for anything to be deposited towards rent or the purchase. On 4/27/23 ********************** informed local management she would not be leaving ********** until 4/28-4/29. We inquired about the move in that was scheduled for 4/28 which she then informed ** she did not remember that but she had so much going on she couldve forgotten. Management went over everything they had covered the week prior regarding the move in. After hours of not hearing back from her, management called her and she responded in a disrespectful way to the *** saying she was being threatened and no longer wanted the home then=proceeded to hang up on the ***. The purchase price of the home was raised by home office and management was advised by the ** that they would not be able to sell the home for the price it was listed at the year prior. Management informed ** that they do have an email stating this. As of 3/31/23 ********************** was informed and accepted the new sales price and was still excited and interested in moving forward, which management also have messages of. 

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived here from 2016 to 2022. I sold my trailer to a company in July of 2022. The ofc took me to evicting court wrongfully at the city of *******. I won. I owe nothing. The judge ruled on this I have my papers. The company just put a $204.00 judgment on my credit report.

  

  Business Response

  Date: 05/01/2023

  We spoke to the Regional Manager regarding this matter and were provided with an update on how this is being addressed. 

   

  "Our attorney gave ** the information that he had on this case. The case was continued in court because the former resident provided information for the company that purchased the home. The attorney emailed the company but they never responded. The case was ultimately dismissed because the home was removed before the next court date. Looking at the notes and the account, the home was not removed from the community until 8/19/2022. It looks like all of August charges were credited off of the account at move-out. The $204 on the account was the balance that was left after the security deposit was applied for Julys rent and late fee.
  
  The notes on the credits at move-out state that the resident reported that she sold the home on 7/29/2022."

  Customer Answer

  Date: 05/01/2023

   
  Complaint: 19992938
  
  I am rejecting this response because: We went to court.  Your ladies from the office were told about this.  The judge made the ruling.  Found that I did not owe your company anything.  That paper I provided would say if I owed you.  The paper shows everything was thrown out. You all are trying to do this after taking me to court wrongfully. No.  The case is closed.  It has been done.  You cannot just put something on my credit report.  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 05/05/2023

  Our Resident ******************** has spoken with the Regional Manager regarding this matter and the ** has informed us that one of our cash recovery specialists has reviewed ************************** file and they have requested that her credit file be removed. 

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I renewed my lease, the property manager told me on March 2, 2023 that she would email the new lease and stated that it had to be signed that day. A few hours later when my spouse emailed her and stated that she did not receive the new lease via email to sign, which is when the manager informed us that we would have to pay a $250 fee for a month to month basis for the month of March stating now that the lease had to be signed by the 1st. We have paid with money orders and dropped them off in the office. I had been trying to reach out to the manager and she refused to answer any questions. She just repeatedly stated "payment must be made in full and they do not take payments at the office", which was not the questions I was attempting to discuss but she continued to ignore my question, would not call me until I sent an email to corporate and refused to meet, later claiming she couldn't meet due to a family emergency and that she had been out of the office, yet she still claimed while she was dealing with a family emergency was when she was repeating the response "payment must be made in full, they do not accept payments in the office anymore", instead of referring me to someone who would be able to competently assist me and answer my questions. Now we have an eviction notice and court on Wednesday morning. My spouse, our 2 young children and myself will not have a place to live because they have "never received" our money order payment dropped off in the office and claim they have no record of it. We now have until Wednesday morning to liquidate the missing money order as well as the other money orders we have not submitted yet since they lost others.

  

  Business Response

  Date: 05/01/2023

  After speaking further with local management they provided us with an update on how this matter is being handled,

  "On March 1st we stopped taking payments in the office and do not accept payments not in full. On March 1st **** emailed me asking to send the them the new lease. She meant to call on Monday but they were just getting over the flu. I let her know yes I can but it needs to be signed today. March 2nd she emailed me asking if it was fine with just her signature or do they both need to sign b/c ******* didnt get the email. I resent it to Tanaeya to sign they both signed on the 2nd. On March 31st **** emailed me telling me she was able to pay $200 this week and every week for the next few weeks to get caught up. She stated she will try to pay more each week but at minimum she can pay $200. I replied on March 31st. with we dont take payments in the office no more and we dont take partial payments. It has to be paid in full and now March and April rent are both due. On April 19th is when I hear from her again with a email saying she tried to call the office got no answer. She is on her lunch break and they have $1600 in money orders and then gets paid again on Friday and can pay at least $200 more. Please let me know if this works. I replied back on April 19th Letting her know we go to lunch from **** and that we can not take any payments that are not made in full. I let her know her full amount at that time. Also let her know we dont take payments in the office. **** then emailed me on the 19th asking if I was available tomorrow afternoon between 3-4 to meet. I replied on the 20th That I was not and there is nothing I can do about payment agreements. And that the amount has to be paid in full. She emailed me on the 20th stating she understand we dont take payments not in full. And that she had a few questions, such as the $200 money order that was dropped off in March. And where that is accounted for on her statement. I replied with we have not taken any payments at all in the office in March. I let her know we do not have a $200 money order. On the 21st I emailed her in the morning after we had filed in the courts and let her know the new amount that was due with all the legal cost. She sent in a ticket and wanted someone to call her. I received the ticket tried to call her no answer. I emailed her letting her know I would reach out to her after 2:30 as she stated in the ticket. She emailed me back stating she would like to request someone from corporate office to be on the call as well. I had ******** in the office we tried to call once no answer. I 8x8 her to find out when a good time was to call her back? She asked if I had someone from the corporate office I told her yes. ******** and I called her and talked to her about the questions she had. ******** asked if she had the ticket still and if she had called ************* to see if it had been cashed. She said she has not. We explained again that we do not take payments. She said she dropped it off on April 3rd to a guy. We dont have any guys in the office. I was in the office the whole time and no one brought in a money order. She also stated I never responded to any of her emails. ******** said that she is looking at them now and sees my emails back to her. I then spoke and said I did respond you asked if I could meet with you from 3-4 I said no I was busy and then on Friday I had a family emergency. She then Emailed me on Tuesday asking if they cant liquidate the lost/missing money orders by tomorrow when would they have to move out by. I replied that is up to the judge it is normally 72hrs.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The water is undrinkable. The toilets overflow. They have a well. They raise the lot rent and put all kinds of fees added to the lot rent like background checks when you already live here. We pay for the background check. They dont stop to consider people on social security get paid every 3 rd Wednesday of each month. They want repairs to the lot. We dont own it. We only own the trailer. They are raising all kinds of fees because they want to evict you. Its a trailer park not the suburbs of a house. I cant afford all these increases as I cant afford groceries or medicine that we need. We are going to food drives or pantries for food. They dont care if you are poor. They need to help their tenants and not bleed them dry.

  

  Business Response

  Date: 05/01/2023

  After speaking with local management they provided us with the following updates and how this matter is being addressed. "I spoke to the resident today 5/1/23 12:00 I was never informed of any issues with water nor toilets how ever when I spoke with her today she stated that she doesn't like the water the way it taste also she stated that she is having issue with her toilets but there is no sewer back up. the extra $50 dollars that where charged to her account was the month to month fee for non renewal of lease, we are assisting her on signing lease today so that the fee goes away also she had a rental increase and that was what she thought it was an application charge, for back ground check. I asked her why did she think that it was a background check and she said that other people where saying that. I asked her to please contact me with any issues or questions going forward and that I would do everything in my power to help. I never received any complaints from this resident was un aware of all these issues."