Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
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  Yes! Communities

  11 Sun Drive Evington, VA 24550

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  Yes! Communities - Antelope Ridge

  4001 Gray Fox Hts Colorado Springs, CO 80922-2729

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  Yes! Communities- Mariwood

  Indianapolis, IN 46234

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  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent through Yes communities at Valleybrook. My fiance has been really sick since moving into one of their trailers, she has had lots of respiratory issues and has been to the hospital and mold was brought up. Then a while later after that mushrooms were growing inside our home under the floor and we lifted the flooring and seen black mold and other kinds of fungus growth. The floor was also mushy and caving in. We just had our baby 4 days before noticing the mushrooms and noticed the baby was sneezing a lot whenever we were home. After noticing the black mold and mushrooms we knew it could hurt our newborns health. We started staying at my aunts house because i didnt want our baby to get sick, and havent been living at home since April 6, 2023. We brought this to the offices attention and they wouldnt reply to any voicemails or calls for a long time. When we finally got them to answer us they show up to the trailer and try to tell us that its normal and not dangerous. After we told them we contacted the health department they entered our home without permission while we were gone and "fixed" the floor and mold. By "fixed", i mean they painted over the mold, pulled out the mushrooms, and covered the floor with plaster to try to make it more sturdy. Obviously this solution didnt work. When we stopped by the house to pickup some stuff from the house we walked on the floor and it caved in. we now have a big hole in our floor. Im furious with how the trailer park/YES communities dealt with this. We asked to be let out of our lease because we cant risk our newborn baby's health and they refused. We are now trying to get an attorney so we can be let out of the lease..

  

  Business Response

  Date: 05/01/2023

  After speaking with the Regional Manager, were provided with the following update on how this is being addressed. 

   

  "I met with ***** and ******. ***** indicated that there were no work orders submitted for moisture issues. ****** stated that she went to the home on 4/10 after a conversation with ******** regarding alleged organic growth. ****** assessed the concern and scheduled a contractor to address the matter. The entryway floor was kilzed and a gutter installed over the front door. ******** displayed his displeasure with the resolution. He called in a work order on 4/24 reporting the floor caved in; ****** went to the home after the call and assessed the damage and completed an incident report. As of today ******** turned in his keys and moved out. I talked to ******** 5/1, he stated there was water damage at the front door, when informed the manager (******) just covered it with "growth killer". He said his family didn't stay at the home and the day they returned he fell through the home. He indicated that the matter has been resolved, that they moved out and have a new place. He thanked me for my call."

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************** has been harassing me since the new manager came in last year. We own a mobile home in this park, and have been trying to comply with management to the best of our abilities. We have paid fines due to their rediculous requirements and still are being harassed by the manager. This is harassment and discrimination against the latino community since only hispanic people seem to be getting all these fines

  

  Business Response

  Date: 04/21/2023

  Per upper management, Please see the facts below regarding this resident and the situation.
  
  * *************************** is currently an authorized resident in site 363. She purchased the home from the current lease holder without notifying the office and completing an application.
  * There have been multiple Community Guideline violations at this site that the CM has spoken with both the current lease holder and ***** about.
  * Extensions have even been granted as we take a Firm but Fair approach to guideline violations.
  * Example: Marias car was stickered for being inoperable. An extension was granted and the car has still not been fixed.
  * There is no discrimination, the ******************* team is enforcing Community Guidelines with all residents. Part of being a homeowner is maintaining the interior and exterior of your home

• Initial Complaint

  Date:04/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach yes communities for a month and a half as i have not received my deposit back. I got a letter a week after moving out of ****************** in ******, ** saying i was getting most of my deposit back. This is fine. However what is not fine is that i still have not received this check and i have been out close to 45 days. The only way to contact corporate is by leaving a voicemail and nobody ever gets back to me despite promising calling within 48 hours per the voice message. I have had nothing but bad experiences living there and am ready for it to be done with as my unit was constantly broken with little to no repairs. Someone please contact me so i can get my check to pay my medical bills. Thank you.

  

  Business Response

  Date: 04/20/2023

  After speaking with the Regional Manager, they have provided us with an update on how this matter is being addressed. "I called ************ // I spoke with ***************************. She said she talked to Regine on the 13th and found out that the address we had didnt include her unit#. The customer didn't know who to contact to get this resolved which caused her to file a complaint. The check has not been issued as of today.. Another message was sent to accounting for assistance. link to check ***************************************************************************."

• Initial Complaint

  Date:04/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So they keep shutting down the water every day with no advance notice to all that the water is going to get shut off, all we get is a message water shut off and water turn on that's all. Last time i was taking a shower and in the middle of my shower i had no water with soap all over my body, if i would of know i would of taken a shower earlier.

  

  Business Response

  Date: 04/21/2023

  After speaking with local management we were provided with the following update: We do not shut off the water just because. These past few months we had several broken pipes that needed assistance right away. We weren't able to fix those pipes with running water that is why we had to shut the water with very short noticed." Thank you.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 29th a contractor working to hook up the new mobile home in Lot 166 inadvertantly disconnected the ground wire from the meter box feeding my mobile home. This triggered a surge on energy that damaged the wires in the meterbox and the wires feeding my house. I recently paid ********** Electric $1630.00 to come and replace the hook up wires and conduit from the meter box to my house. I am still having electrical issues AFTER the repairs were completed. An electrician friend who lives in the mobile home park came out and took a look at the meter box and found that the circuit breaker in the meter box is visibly damaged. The mobile home park still has NOT made any repairs to the meter box including the visibly cracked circuit breaker module after I had repeatedly requested them to do so. Yes communites is dragging their feet again and passing off responsibility to ComEd while ComEd is passing off responsibility to Yes Communities.I am now behind on ALL my bills except rent and I am $300.00 overdrawn in my bank account as a result of the repair I had done which did NOT fix my electric issues.********** technicians told me that one wire feeding my house is producing an undervoltage of 55 volts and the other wire is producing an overvoltage of 185 volts and the ground wire conductivity is intermittant.As such I am requesting a replacement of the meterbox, pedestal and components associated with the electrical feedline that feeds my house. This has gone on for too long and Shame on Yes Communities for doing this to me as I am severely disabled and am on a fixed income. I am not a bank.

  

  Business Response

  Date: 03/17/2023

  Per local management, "Back in November 2022 ****************** had an issue with his electricity his lights where flickering so I contacted ********** who i use for electrician when they came out they found that there was a burnt ****** in the pedestal that houses ComEd's meter also found that the lines going to the residents home where not in good shape and that his home needed to be rewired we had our brakers fixed and ******************** continued to have issues. So he hired the same electricians and got his home rewired that's what costed him $1630.00 after he had other issues so the electrician told him to contact ComEd do to one of the lines coming from the transformer. The lines were short when he called ComEd they kept on telling him that it was not their problem that it was the property owners problem. I contacted ComEd on Monday 3/13/23 and they put a work order in and they came out on 3/15/23 they found that it was ComEd's issue and it was resolved."

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is to inform You 2 Jobs have not completed at my residence at the address listed above as of March 9, 2023 and Im seeking a resolution immediately - finish a plumbing/dirt leveling and fill huge 10ft hole or larger (wide and deep) left under my home by the plumbers you hired (Dec 16 - Jan 23, 2023) And to properly repair the main water line that ****** (maintenance man) attempted to repair on January 29, 2023. To my knowledge, The plumbing job was completed by the plumbers you hired January 23, 2023 but they have not returned to fill The huge hole or level the dirt of the underbelly of my home. There is a 8 foot hole or larger wide and deep dig up under my home and the black plastic sheeting that used to cover the ground , which was originally under my home, was not replaced. This is an extremely Dangerous situation. There are 5 plus mounds of dirt at least 3 feet or higher under my home spreading from one side of my double Wide to the other. If I needed a repair completed under my home, no worker could get under my home safely to Make a repair with the current condition the underbelly of home is in. They would fall into a hole. And As for the the issue with the main water pipe under my home which runs from The water meter - On January 29, 2023, ******, the maintenance man , attempted to repair the busted main water pipe under my home. The pipe protectant - weather taping and styrofoam - was removed by ******, thrown on the ground, but not replaced when he made the repair. ****** also left a white bucket, rock And piece of wood, sitting on this fragile piping and it now leaning. I wont be responsible for repairs on this pipe as this is negligence on your part, again. ****** needs to return to finish the job professionally and replace the weather protectants on the pipe as I originally paid for. As of March 9, 2023 I have not be contacted by anyone employed by yes communities concerning both of these matters. Both complaints are business matters and shouldve been handled professionally from the beginning. The issues stated in this complaint are the same issues I emailed ******* (manager) about but he hasnt responded or addressed either issue.

  

  Business Response

  Date: 03/16/2023

  After speaking with local management they have informed us of the following information. The community manager followed up with ******** via email on 3/13/23 at 12:15 pm regarding a visit they had to the homesite to view the issues ******** was speaking of. There is a small amount of dirt maybe a foot high that was not leveled out under the home and the plumbing company will be out Thursday morning to make these repairs. Management has taken pictures as well. 

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19577234
  
  I am rejecting this response because: On March 13, 2023, at approximately 11:36 AM ********************************** and ****** came out to my home and according to video footage, ******, the grounds keeper, removed a piece of skirting located to the left of the air conditioning unit - if you are facing my home in the back. The hole was dug between my AC unit and the back porch which is to the right of the initial position while viewing the underbelly of my home and because of the location of the piles of dirt, you would not have seen the hole. The piles of dirt are blocking the hole because the dirt was dug out and thrown backwards. So, from where ******* knelt down to take photos, he missed the exact location of the hole. As for the piles of dirt, there are several and some are higher than others according to my photos I sent photos via text and, again, angles matter when taking photos. Your email waters down the mess under my home but the fact of the matter is, no mess should have been left under my home upon the completion of the water pipe being repaired. the plumbers returned today, Thursday 3/16/23, but did not compete the job. the dirt is still unlevel and again no work could be performed under my home for repairs if needed. The piles of dirt were larger then 1ft tall and if you look at the photos I provided, the bricks that help level my home tell exactly how tall the piles of dirt were. I have photos and video footage of my complaints. As for the leaking water pipe, you failed to address, ****** came to my residence to remove the bucket, 3/15/23 but it continued to leak and spew water. I am providing a current picture of the state of the covered water pipe as of today 3/16/23, covered by a bucket and bricks to maintain the water pressure and leak. This issue needs to be properly addressed, as well. I want the ground beneath home returned back to its original state before the pipe was dug up. photo 1 - picture of bucket on top of leaking main water line, photo 2, 3 and 4 of different angles and up-close of my complaint - pictures of the dirt that is still unlevel. the piles have been smoothed down both the dirt has not been properly leveled under my home. I texted ******* at 3:01, 3/16/23 at the business number we have been communicating by and provided photos showing the plumbers did not complete their job and asked of the plumbers were returning but there no response as of the close of the business day today, 3/16/23. you would never sell a home with the underbelly in the condition mine has been left in.
  Sincerely,
  *******************************
  

  

  Business Response

  Date: 03/21/2023

  Hello, we have spoken with local management at ********************** community and they have provided us with the following information on this matter and how it is being addressed. 

  "I have spoken with ***************** and have advised him any time he has an issue at his homesite to please reach out to me VIA phone and not email, for some reason his emails always go to my junk folder and that is what causes a delay in a response from me, he has now started to communicate with me VIA text instead of email and I have been responding to him immediately as this seems to be his way of communication which works for both of us. ***************** informed me of some work that was no completed fully under his home as soon as I was aware I visited the homesite and took pictures, the 10ft hole that was dug by the plumbers had been filled in however there was maybe a 6 to 8 in difference in the ground and the top of the hole, there were a few small piles of dirt under the home that had not been leveled out so I  reached out to the plumber who did the work under the home, they came back out to the homesite on Thursday 03/16/23 and filled in the hole more and advised me they will need to give it a week to settle more an they will be back out this week to level it out again, I informed ***************** of this on Thursday after the plumbers had been out, ***************** seemed to understand and even said thank you, I then talked to ****** regarding a line under the home that he fixed ****** informed me or which line he repaired (even though this line was the responsibility of the resident ****** fixed it to help the resident out) ****** did not have all the materials needed to complete the repair and so did a temporary fix again to help the resident out, I have instructed ****** to no longer do this no matter who the resident is or the situation, ****** now has gathered the correct parts and will be repairing this at the same time he replaces the black plastic that was removed by the plumbers all of this should take place this week.  

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  

   I will accept this response for now. it is not about the size of the hole. this issue should have been tended to immediately and not left for 2 months, only for me to have to reach out for a resolution. as of 3/22/23 the plumbers have not returned to complete the second half of the leveling job. Additionally, the plumbing line was not completed as a favor to me. I had my plumbers on their way when the pipe initially busted on Jan 29, 2023, but ****** told me to cancel, as he stated the issue was not our reasonability. he should know, he is your right hand for the Trailor Park. i never asked him to do me any favors concerning the busted water line. upon ****** returning the second time to fix the issue, on March 14, 2023, ****** told me again, it was not our responsibly as I wanted to have someone fix the pipe professionally as this pipe is the main water line running to my home and I do not want to be without water. But AGAIN, ****** repeated this water pipe was not the residents' responsibility. I have documented proof of this. As of 3/22/23, the bucket still sits over the water line to protect it.
  
  Sincerely,
  
  *******************************
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in this community for close to 5 years and since Yes Communities took it over the management has been difficult to deal with due to no communication. Some facts: Yes I have been late on payments but never over 30 day's late and I have always paid the $50 late fees. The last two months I have been assessed legal fees close to $200 each month. After the first month I was contesting the fees and talked to the parks manager and even emailed her supervisor, which stated that she would look into it but it was going to be delayed due to her supervisor being not available. Due to that delay, I was charged another legal fee of close to $200 because I was waiting for the resolution to the problem. There has been little if not any communication from anyone from YES communities except for automated text messages to make payment. The latest charge was issued after I even paid the monthly lot rent on the 2nd, yesterday, while checking the account I see the extra-legal charge that was on my account. No notification or anything that it was there. If I wouldn't have checked it, I'm ************** action would have been filed on me again without my knowledge.I personally think the $191 legal fees are a bit excessive especially when all charges have been dismissed without prejudice. If this is how this company works to dollar and dime their residents every month, they will be needing more tenants because a lot of the tenants are thinking about moving.

  

  Business Response

  Date: 03/13/2023

  After speaking with local management they have provided us with the following update, "******* reached out to ***** in regard to the legal fees that were charged back to his account. ***** made him aware that he is responsible for the fees and that they could not be waived. He asked for a meeting to be set up to discuss the legal fees and charges, I responded and asked ******* for a day and time that would work best for him, and am waiting on him to respond."

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19556346
  
  I am rejecting this response because they do not listen and communicate any of the "new" policies that haven't been enforced or used in the past.  When talking to local management they just pass the buck hire up and say that's the way it is, with no empathy or understanding what the residents needs or wants are.  It's frustrating that we have no voice or input into our community.  If you look at the comments that are posted it just isn't a local thing, it's a YES communities' problem.  They will reap what they sow.  

   

  My solution is to have a resident advisory board to discuss these issues and to find a better way of communicating the new policies that they are enforcing that weren't enforced prior.   Meeting with local management will not solve this problem because they try to divide and ignore.  
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the property at *************************************************************** on 1/31/23 which was the end of my lease. I left my forwarding address in writing and by phone. I did minimal damage (2 blinds and the carpet needed to be cleaned) to the trailer. The trailer is overran with mold which I reported to the office. I cleaned everything and took pictures and videos. ** law states that my deposit MUST be returned within 30 or I must be given a WRITTEN explanation of withholding. I have received neither. On 3/1/23 I spoke with *********************** who told me that she's "working with the home office" and they are charging me for touch up paint and missing screws! I don't care what they're charging me for now because they are in violation of ** state law! I get ZERO response from the home office except some computer generated response which keeps asking for the name of the community that I lived in. While i was at least willing to own up to the money that I did owe for 2 missing blinds and a dirty carpet I am not any longer. I am due my deposit and if the issue isn't resolved I will be seeking the maximum under ** law which is TRIPLE my deposit. These people are a joke and they think that because I lived in a trailer park then I must not be intelligent enough to know the law! Well you're wrong. And on top of that one of their maintenance people stole a check out of my home which I've reported to the police.

  

  Business Response

  Date: 03/13/2023

  Local management has informed us that they spoke with ************** and explained to her what she was charged for. They stated that she was satisfied with the resolution of this matter and that this has been resolved.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19549762
  
  I am rejecting this response because: there was no clear resolution. The letter that I was emailed stated that I was charged for a month's rent because I lived there until 2/4/23. I have SOLID proof otherwise. She also stated that she charged me over $300 for "cut carpet" in the living room. I have pictures that say otherwise. They missed the deadline to give an explanation or return my deposit. The email that I received on last Thursday was dated 2/6! The law says that they must MAIL me this information sotto 30 days. They have NO proof that they either mailed or emailed this information to me within that time frame  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 03/17/2023

  This is what was emailed to me on 3/9/23. As you can see I was charge for rent for February and I was provided NO explanation on these so called damages (which is required by law). I unequivocally reject this so called accounting. I have proof that I rented a uhaul and storage on 1/29 to put my stuff in storage until my boyfriend and I moved in to ************* on 2/2. We stayed at my daughter's house for the days between us moving out and moving into *************. I also can provide proof that I requested the lights to be disconnected on 1/31 and they were. I did not live there and none of my property was there after 1/31/2023

  

  Business Response

  Date: 03/21/2023

  After speaking with local management for ************** we have been informed of the following update on how this matter is being addressed:

  "***********************
  03/10/2023 06:45:55 Additional comments
  This is good on my end I called her and explained to her what I charged her for, and she was good after we spoke.
  LJ
  ***********************
  03/09/2023 14:36:01 Additional comments
  reply from: ***********************************
  
  I spoke to April right after she moved out she called I explained to her that I wasnt finish with he move out I will send her a copy of what she was changed with and no one this company stole anything from her."

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19549762
  
  I am rejecting this response because: what *********************** is saying is absolutely incorrect! We didn't speak on the 10th we spoke on the 9th after I received the email from the company and I called her.. I stated that the invoice indicated that I still lived there on the 4th which was untrue. **** stated that that was not referring to my move or date but the date that she sent the information to their home office. She stated that she was only charging me 300+ dollars for a "cut in the living room carpet". I informed her that there was no cut and that I had pictures. I asked her if she had any pictures of damages and if so I wanted to see them.  She stated that she didn't have to show me anything and that if I had any issues with what she said then I could contact the home office. I attempted to do that and even sent an email stating that I rejected their invoice and as usual they have never responded.  Attached is a copy of the email that I sent
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/28/2023

  Provided and attached are pictures of the damages and what ************** was charged for and the junk that was left behind in the yard. Thank you. 

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19549762
  
  I am rejecting this response because: They are multiple pictures of the same 2 blinds that I admitted were damaged. The water damage on the window as due to a leaky in the roof that was reported TWICE! Towels had to be put down every time it rained. There was no carpet cut.  As you can see from looking at the pictures. There was 2 broken blinds. One in the living room and one in the first bedroom. As far as the 'junk" goes, trash was left on the curb for pickup.  Even if you were to charge me for those items it didn't equal $1000! You charged me a month's rent when I moved out before 1/31/23. Lastly, you still missed the ** deadline for providing PROOF AND AN ACCOUNTING.  It is 3/29 and the first time that I've seen these pictures. I still haven't received anything by mail as is required. *********************** is so bad of a property manager that you're company has demoted her! Oh yeah, she's also inept enough to not remove my email from her database so i get all of the current tenants work order requests.  That water damage that you're charging me for is the same water damage that your current tenant put in a work order for so how did you supposedly fix it? The trailer was OVERRAN with mold and reported to you several times! I showed you shoes that were ruined. So no, once again I reject this and I've hired an attorney to handle my case!
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have only been here since October 2022. We have had nothing but issues with yes communities and *****************. First they redo the windows. Don't seal them so my electric bill every month since living here has been $300. I have asked them to fix the toliet as all it does is run and they keep saying it's new "guts". There's nothing we can do. So my water bill has been 200 every month. The actual water department called my husband concerned with how much water is being used. I called and left a message on the emergency line 2 months ago because the skylight was leaking so then they come today 2 months later to fix it and they don't put plastic down ro protect our things. They left it a complete mess. I told the Manger she said that the lady was coming back to clean it. I come home and absolutely nothing was cleaned. I have pictures to show it. Our dish washer broke. Took them 2 months to get us a new one. Then it starts leaking because they didn't put insulation around it so it caused the counter top to buckle. So they had to replace it. Then maintenance replaced the kitchen sink. I came home and it was not even done and I was left without a sink to use. Maintenance guy had a call and "couldn't" come back. I'm sick of this. I pay $1400 a month for a piece of c*** I have emailed the manager at the park and also yes communities and no response. They don't care what's so ever. I'm not getting anywhere with this place. I should not have to clean up their messes! Advice?

  

  Business Response

  Date: 03/10/2023

  After speaking with local management they stated the following, "I met with ******* this Morning over at their Home and we walked it together. It does seem as though our Previous Maintenance Guy did not Seal the Windows after install, I was unaware of this. Her only other real concern was the Master Toilet. It runs off and on. We have already changed out the Guts and may need to look into other options in fixing this issue. There were some minor things she also wanted address and we have made a plan to address all concerns and we will be starting Tuesday on the Windows and Master Toilet."

  Customer Answer

  Date: 03/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is over charging us on sewer since January 1 2023. There is absolutely no possible way the sewer can be higher than the water. I spoke with a supervisor at the sewer company in length about this. She states that she hasnt billed ************ yet so she is trying to get to the bottom of it as she has had a lot of phone call concerning this. We have tried to get answers from the community manger but he does not return phone calls or he just doesnt answer the phone. When you go to the office the door is locked even though he is there. When you do finally catch him he is extremely rude. I have spoke to the regional manager also about the bills and the rudeness. I will not be talked to like Im a child or c*** on the bottom of his shoe. Do better Yes! communities. My husband is only here 3 days out of the month due to his work and there is no way I by myself use that much water or sewer. Get it straightened out and I want a credit for the last 3 months of bills. We have lived here for 10 years and since you guys took it over it has went to h*** It use to be a nice place to live but now its nasty. Trust me when I say this AS SOON AS WE CAN OUR HOME WILL BE PULLED OUT OF THIS COMMUNITY!!!

  

  Business Response

  Date: 02/27/2023

  After speaking with local management they have informed us of the following update on how this matter is being addressed. "I called ********************* and she said that she spoke with the sewer company and they stated that they have not sent a bill to American Water or Yes Communities. I assured her that we would find out what is going on."

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19495111
  
  I am rejecting this response because:I have been trying to get answers since the end of Dec 2022 and get nowhere. Im fed up as is everyone else who lives out here.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/09/2023

  Per local management they stated that they called ********************* and she said that she spoke with the sewer company and they stated that they have not sent a bill to American Water or Yes Communities. Management said they assured her that they would find out what is going on.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19495111
  
  I am rejecting this response because:I have been dealing with this since the end of December 2022. I dont believe they are doing anything to resolve this issue and I along with others will continue to fight for what is right. There is no way the sewer can be more than the water. Common sense says you cant have more going out than you have coming in!!!!
  
  Sincerely,
  
  ***************************