Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Yes! Communities - Antelope Ridge

  4001 Gray Fox Hts Colorado Springs, CO 80922-2729

• 

  Yes! Communities- Mariwood

  Indianapolis, IN 46234

• 

  Yes! Communities d/b/a Woodland Estates Community

  9359 103RD Street Jacksonville, FL 32210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid off my mobile home in March of 2022. Finally closed on the home in December of 2022. Manager told me three weeks ago my title was in her assistants drawer that she didn't have a key for and to come back and get it later. I have tried contacting the office and even corporate for the past two weeks with no response from anybody. I want what is owed to me plus I can't sell my home without a title

  

  Business Response

  Date: 02/23/2023

  After speaking with management we have been updated regarding this matter. Per local management, there was miscommunication on the amount of the payoff. The information and check is being mailed to home office today. The title has never been in the office. 

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19450534
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current owner in ************* mobile home park. I placed a small sign by my porch for the official holiday Black Lives Matter month. I was informed today that my sign was taken off my property to the office. It had been in my yard for one day. I spoke with **** in the office who informed me that we are not allowed to have signs in our yards. I reminded her that we have signs in our yards for all holidays without any issues. Mind you, the gutter company that placed gutters on my home put a very large sign in my yard. This remained in my yard for five days until I took it down. That sign, was obviously okay. I had to repeatedly remind her that Black Lives Matter month is an official holiday. This is racist and reeks of bigotry as I am allowed to place signs in my yard for every other holiday. My complaint is that Yes Communities and ************* mobile home park has discriminatory policies that need to change. I have been discriminated.

  

  Business Response

  Date: 02/27/2023

  Per the community manager, "I called ********************* and she said that she spoke with the sewer company and they stated that they have not sent a bill to American Water or Yes Communities. I assured her that we would find out what is going on."

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Me my son and my sons ex fianc are renting from ******** mobile homes in ****** **. It is owned by Yes communites We lived here for a year with no issues paying rent. From the first month we moved in we had plumbing issues in the master bedroom bathroom with the shower and garden tub not draining. We have yet to be able to utilize it despite multiple maintenance request. In november we were harassed y the property ******* saying we had to by the place but the time the lease was up or we would be evicted. Having a big family and this beign a 4 bedroom unit this helps as it is very hard to find affordable rent in the tri county area. We have been threatened multiple times with eviction that we finally decided to try the buying process. I would be interested in buying the home but would like to work on my credit and plan to buy in the future because buying a home is a big step and decision to make. The officer ******* refuses to give us any information to contact anyone above her or corporate to see if we could continue to stay in the home while renting as long as our payment history remains good. Is there anyway possible YES communities can give us more time in the home or renew the lease and help with a plan towards buying the place in the future? There are children in the home and it has already been stressful enough searching for a place on too of harassment from the office pushing for my family to purchase the home. Is there a reason why we cant rent? our lease is up can we still rent month to month without getting evicted?

  

  Business Response

  Date: 02/20/2023

  Per upper management they provided us with the following update on how this matter is being addressed. "This home was given a nonrenewal as the primary leaseholder ******************************* and secondary ************************* do not reside in the home. ***** provided written notice to the office stating she has no interest in remaining liable for the home. The occupant ******* was given the opportunity to purchase the home but was not approved for the full purchase price and sought out a home at our other community *********. This home now has an approved buyer that is waiting for the home to become vacant to close on it. We have no other option but to file with the courts if the occupant does not vacate the premises."

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19428190
  
  I am rejecting this response because: I do reside im the home also can I get a copy of the non renewal with signed acknowledgment from me and other tenants/ occupants? Also I had tried to call Is there any particular reason why upper management wont answer? also attached is the date and time I sent my part of app to try to purchase the home5 days ago. What is going on here?
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/27/2023

  Attached from last response 

• Initial Complaint

  Date:02/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live inside a mobile home community. YES Communities bought the community and now own the park. Our new manager, ***************************, has not updated records and is now claiming that we owe 3 months worth of payments. We do not. I have receipts to prove that we have paid. She tried to bully me into paying online. I refused. I wanted paper proof for my records. She finally told me that I could drop a physical form of payment off at the office or I could mail it in. A lot of residents have started mailing in payments. The portal to pay never works or YES Communities takes out more money then they should. There's an entire ******** page that is committed to posting the wrongdoing of YES Communities. I have been trying to drop my rent payment off at the office for 3 days but *************************** is never in the office and she has blocked off the drop box so we can't turn in our physical forms of payment. I have my emails from her telling me that she will accept my physical forms of payment and I have my money order stubs. She is not updating my account and my credit is also be affected by her incompetence. Attached you will see my receipts for my trailer payments, the dates I purchased them and mailed them off, and the dates they were cashed. I also have emails from the manager herself to support my complaint. I can provide those too if needed. We were just recently served as well.

  

  Business Response

  Date: 02/15/2023

  Hello, I have spoken with upper management about this matter and they have informed us that they have reached out to ******* three times and left a voicemail to speak with her. They have still not heard back from her but will continue to make contact so we can resolve her issues. Thank you.

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19368589
  
  I am rejecting this response because: I called YES Communities on Friday  February 10th and I have not received a call back or any voicemail. Maybe they do not have the correct phone number.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 02/23/2023

  The company can reach me on my cell at ************ after 4pm.

  

  Business Response

  Date: 02/27/2023

  I have spoken to upper management and they will be reaching out to ******* to address her concerns at the number provided and the time requested. Thank you.

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Hidden Falls at the beginning of Decc2022. After being there 2-3 weeks our pipes froze the day before Christmas Eve I had heaters running, everyone of my pipes were dripping and I had all of my cabinets open to attempt to prevent this from happening. The maintenance person came out mentioned that the underneath of our home is missing insulation in spots, told us with the extraordinary weather that there wasnt anything we could have done to prevent them from freezing and that there was nothing they could do to thaw them out at that time. On Christmas Day our pipes busted. We went roughly 6 days without water before maintenance was able to come back and fix the issue. Now, on Jan 25th I noticed on my Resident Portal that my amount due had increased $350 Since the 25th I have been reaching out to my property manager to get a meeting and an itemized bill of what it is exactly that Im being charged for. Its my understanding that my renters insurance or even the home owners insurance would have covered this had I been notified prior to the repairs that I would have been held responsible. Im even more flustered because I have been reaching out prior to the due date of paying and now I have a late fee because I have been unsuccessful in getting a response until yesterday. I was also informed they wouldnt remove my late fee. I just want to understand why Im being charged after I was given the impression that I would not be, why my bill was modified just 6 days prior to it being due, what exactly am I paying for because $350 is A LOT of money to add to my rent with such short notice and now why I am responsible for a late fee when I have been begging for help since the day my bill was modified? I am desperate for any help I can receive. I have lived in this community such a short amount of time and my family and I are already wanting to move out as soon as possible because I feel so discredited and taken advantage of

  Customer Answer

  Date: 02/10/2023

  Good evening! I have received a call from the business in my case and we have resolved my issues. Thank you so much!
  ***************************
  
  

  
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Move in date: January 27 -Complaint: listing states brand new appliances. But upon moving in to home, appliances were infested with cockroaches. Complaints unanswered until I physically went to the office and multiple times the front doors were locked. ******* property manager is a con artist and loves scamming people. Finally throw enough of a fit to get appliances taken out and he is insistent on replacing with dirty, used appliances that are stored in a gross storage closet.I am asking that Yes Communities first of all, gets back to me after I have called and emailed multiple times and have not heard anything back. I am also asking that ******* get looked into. He fires all his employees on a regular basis after they realize what a scam he is. He is feeding off of people that are in dire situations. Frozen pipes for weeks, pests, skirting falling off. I cant believe the state of some of these homes.

  

  Business Response

  Date: 02/08/2023

  Per the Community Manager. "WE have been able to work through the system to provide the refund for September home payment.  At this time we are waiting for the check to be approved, printed and sent. I went to her home after texting her today. She was gone and I called to let her know I came by. She said she would be home all day."

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes! Rents me a mobile home. For the past three years I have had to fight with them because first the shower didnt work, then the tub, then the plumbing entirely broke. I was told by *****, the lot manager, that maintenance isnt her problem (thats literally what shes supposed to do). You cant reach anyone at any corporate office they list. You cant reach anyone by the cell phone or office number they provide. This company is slum lords plain and simple.

  

  Business Response

  Date: 02/07/2023

  Per the Regional Manager- "I have spoken to the resident several times on the phone, and have addressed the issues that she has brought up to me. She did complain about the way that ***** talked to her and texted her.  I have asked her to send me those texts so that I can address the concerns, and she is yet to send them to me.
  I called her over the weekend to discuss her issues further and left a message with my number(even thought she already had it). She has not called me back as of yet.  We are in the process of ensuring the issues that she brought up to me were addressed. I will attempt to reach back out to her shortly to see what the other issues she may have.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a request to get my furnace fixed and I haven't heard or seen anyone since they were in my place saying I need a new gas valve, I haven't been told any updates, information, or anything going on. It's getting colder out and I know my light bill will be higher than normal since my furnace is going on and off trying to get heat. There are other issues but this is the second complaint I have to do, again with it getting colder out I could get sick or worse cause of very little to no heat.

  

  Business Response

  Date: 02/08/2023

  Per the Community Manager, "I called **************** today as Mr. ************************* and I were working through all the request on the site plan app. We are sending out ****** now to look at the problem.. But I did follow up on this, but I had not heard anything from him since. Notes below. 2/8/2023 Notes: General-Residency Issues I called and left a voice message about the maintenance issue that he had down period to make sure it was still an issue and that ***** heating had not come out to fix it."

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mobile Home purchased on December 16, 2022, for the amount of $75,000. I was told I was buying a **************** Home, after moving in I ran into this home been infected with mold, mildew, and humidity that comes out from the A/C vents, walls, cabinets, ceiling and more. This home had all this issue and more prior to my purchase based on what neighbors, and maintenance team have said. I been trying to get this all fix within my 30 day warrantee which already expired, now January 30th was when I was able to personally get ahold of the community manager, and yes they say they will fix what they can but this is not what I would like to do as I was sold something that is really not habitable or healthy for my 4 minors or myself as I suffer from Asthma, and I am allergic to mold, and humidity. This issue has caused me to end up in the hospital with severe anxiety/stress attack that caused me to be out of work for 3 days.

  

  Business Response

  Date: 02/07/2023

  Per local management they informed us that the Regional Manager has reached out to the resident letting them know we will fix everything in the home that is needed. She has not responded to the community managers email to set up time for repairs and is refusing repairs and wanting her money back from the home purchase. The resident walked the home multiple time before purchase of home as well with multiple family members she brought in to walk the home with her as well. We will offer to help sell her home if this is not something she is wanting us to fix due to she does not agree with that option. 

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed from my property inside of a trailer park for expired registration. Without a notice and overall my vehicle having a expired registration does not harm the property in anyway shape or form. They must give me a 10 day notice by law and they did not.

  

  Business Response

  Date: 01/19/2023

  The Community Manager contacted the resident to speak with them further regarding this matter. "I called and spoke to resident I explained to him that both of his vehicles were stickered on December 8th, 2022, by Pro Tow the company we use for towing. The stickers they use are big bright orange stickers on the vehicles. I received the master list of all the vehicles in violation. When I checked the list both of the vehicles were on there. He understood that he was in the wrong for not having the tags up to date and that crashed vehicles are not allowed on property. I sent him the community guidelines per his request."

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18810223
  
  I am rejecting this response because:
  
  They towed my car again last week costing me another $145. Since Gov ******************* signed it into law in 2020 you cannot have your car towed for expired registration. Its now 2023 and Ive told that to the tow truck drivers and Yes communities management and they say their ask their lawyers about it and never get back with me. I really thank you for being here for consumers in these dark times if corruption and greed its nice to have someone on the regular persons side. 
  

  
  

   

  

  Business Response

  Date: 02/16/2023

  After speaking further with local management, they have informed us that they called and spoke to ****** and explained to him the rules and regulations for the property. The vehicle is not allowed on the property without having current inspection tags and if the car is inoperable. The car was crashed, and the front and back door was smashed shut. The manager sent him the rules and regulations again through email. Thank you.