Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  426 Apache Trl Mulberry, FL 33860-3406

• 

  Yes! Communities

  489 Starratt Rd Ste 111 Jacksonville, FL 32218-6715

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  Yes! Communities - Antelope Ridge

  4001 Gray Fox Hts Colorado Springs, CO 80922-2729

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  Fountain Springs

  1410 S 9th St Kalamazoo, MI 49009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am living in a trailer park now owned by YES! Communities. We moved in in April of 2021, and they bought and took over the community around November/December of that year (unsure as we were not provided much information as this was happening). They had no one running the office for the first month of two after they took over. When someone finally did come into the office, I was told I had not paid rent I. 3 months although my rent had been turned in on time through this transition. When I provided proof and check numbers, I was told that they had mistakenly filed my payments under another trailer in the park, as my last name was different on my checks (although new last name was clearly written on envelope along with my trailer number.) In December, I was told that everything had been corrected and all was settled. 8 months later in August of 2022, I was contacted again by a new manager saying that I had a missing rent payment. I have asked multiple times which month was missed, but they are unable/unwilling to provide me with an answer. I have asked to speak with the old manager or someone above her to figure out why I was lied to about the money being found, but am being told that the entire staff that worked with her was fired and replaced with all new staff so no one knows of the incidences I speak of. I have been told since August of 2022 that it was under investigation. However, it was not until I asked about the current standing of the investigation in January of 2023 that I was told by the field manager that he will attempt to pinpoint which month was missed. What was being investigated for 4 months, then? I have forwarded all communication with previous manager to the new one, and they continue to say that I need to provide proof of all payments from 2021/2022 or I will face legal action. However, I have no assurance, even if I do continue to submit the same proof, that my payments are being handled correctly.

  

  Business Response

  Date: 01/13/2023

  Per the Community Manager: " I have asked ***** to provide proof of missing payments to resolve the missing payment issue. I have not received the copies of checks that I am requesting. ***** did not pay her loan in October,November or December of 2021. I provided ***** with copies of her ledger detailing which months she paid. In January of 2022 ***** paid up to three months of her loan. In December of 2022 *************** her site rent late and received a notice that her rent was due and if it was not paid we would take legal action since then ***** has paid her past due amount but doesn't believe she should pay the late fee. We continue to communicate with ***** in resolving the missing loan payment we are still waiting for her to provide proof of payment for her loan."

  Customer Answer

  Date: 01/13/2023

   
  Complaint: 18727359
  
  I am rejecting this response because: as said before, I DID pat the missing months of rent they state. It was filed incorrectly by the previous manager, which was also confirmed to me by the current manager ******. I was given a late fee even though my rent was paid within the time limit, as I have also discussed with the managers. That is why I will not pay. I was also told by the manager ****** when I asked, If I do not pay the late fee, how long until Im evicted. His response was to laugh and say, You will not be evicted.  I said, Okay, then it will stay on there until we decide to move out and he said okay. This is also why I have requested since the beginning of this company taking over to have contact through email only, and they have refused and continued to call almost every time I email until this month. 
  

  I have attached proof of the emails with the previous manager from this same company, ***************************. As well as emails between me and current manager ******* AND the other manager, *************

  I am willing to provide these check numbers, but as I have stated and asked for multiple times I need assurance that this will not happen again and also an explanation as to how it was able to happen in the first place and then be dragged out for months  I was told by ****** that she had no one above her, now I am being told that there WAS someone above her  why was she allowed to lie to me about my payment being found? Or did someone lose it since she left there? I need answers. 
  

  (It would not allow me to upload all of my screenshots, I have more!!!)

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/25/2023

  Per Management. "At 10:12 this morning (1/24) I reached out to ***************** by email letting her know that her late fee was waived and I recommended options on how to pat electronically. That would assure her that she would not have to experience a late fee again, I also let her know that we have a way of tracking payments  as long as we have the date and the check numbers that have been requested from her.....She replied to me at 10:40 am and stated that she assumed that we found the check numbers, however she said that she will try to get to the bank today and email the check numbers that are in question. She also made it clear that she would rather communicate by email. Thank you."

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a home may 2021 as is and turned out to be a lemon. Things needed repairing was just covered up. There is presence of mold and mildew in the home according to an home inspection report I paid for and its in the a/c system as well Along with Lots of safety issues within the home. All plumbing needed repair and much more. All the problems with the house was not disclosed to the purchaser all the man in the office could say just look at the end results. Lots of contractor negligence causing damage. Also recently noticed that they take insurance claim money and dont repair the home as outlined by insurance comapny and pockets the money. Example old home needed a new roof they just repaired part of the roof and didnt put a new roof on as outlined by insurance. With 5 pages of work that needed to be repaired from a tree falling in my house and causing significant damage over half the work was not complete and they didnt put on a new roof and just moved someone in 2 weeks later after we surrendered the home. Now there is a family living there with babies. I dont feel permits were even pulled to perform what work they have done to try and repair a severely damaged home the repairs were completed in 2 weeks time frame and that home needed a lot of repairs. The home is unsafe physically and health wise. I am terminally Ill and the presence of the mold and mildew made me sick and break out with dry skin and flakes all over my face along with having asthma and had to take my asthma pump more than normal from being in this house and a loss of appetite and loosing nearly 30 lbs in 19 months of residing in that dwelling also I am disabled and very immune compromised and terminally Ill. Legal representation is being sought and we are taking this company to court for various reasons. Hopefully yes communities will learn to treat people right and conduct business in a legal way and not frauding to collect a dollar. Also I have photos and a home inspection report.

  

  Business Response

  Date: 01/17/2023

  After speaking with the Regional Manager regarding this complaint they have provided us with the following information: This resident was an occupant in the home, in which his husband was the owner. There were repairs needed in the home and they failed to rectify those repairs. When a tree fell on the home during Hurricane ******, they opted to surrender the home versus making the repairs via an insurance claim. When we received possession of the home, all damages and repairs were made by a licensed contractor before renting the home to new clients.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes Communities has been talking the wrong amount out every month. And they are taking money out the 5th of the month for the next months rent. Lot rent and other lease items changed have new pricing. First of year wanted to get corrected. Started mid December to get fixed. Cannot access there system to make changes. Got correct amounts and dates will not let me change. Several phone calls e-mail and visits to local office. Faintly talked to someone and they told me to stop payment on January Payment for February. Did that and the company they use for banking submitted again and locked out my accounts. Now has been four days I cannot get any money. I am paid through January want to get correct amount for February the have not responded and at office to e-mails phone calls for up to two more days. My bank has been trying to reach and having same problem. Spoken to other locals in our seniors community and the are having same issues. In middle of divorce and getting name and lease change has been major issue.. When I went to send documents I see my bank again cancelled the payment and refunded money. But still have not been contacted to make payments correctly.

  

  Business Response

  Date: 01/11/2023

  I have spoken with local management and they are working diligently to get this matter resolved for **************. It is taking longer than expected but we will hopefully have this matter resolved by end of the week.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18709214
  
  I am rejecting this response because:Local office is saying they are going to charge me for stopping Payment on a check.  ************* was taking the wrong amount out of my account 25 days before payment was due.  I was allowed

  in the payment system to get the payment amount corrected.  It will not allow me to change the  with drawl date until the bank  1st of the month.  Which is when it is due. I have spoken to my attorney 

  and bank and was told they cannot charge me  to fix a mistake before the payment is due.  My bank has only charged me once for the stop payment even though the community tried to submit the wrong amount more then once.  Local community 

  manager has spoken to me like I am not intelligent and that has said to me I am trying to scam my ex wife.  I have been speaking with my attorney and bank and taking there advice.

   

  I want to have the community take the money amount on the 1st of the month when payment is due.  They have my account information. I have the correct amount to be withdrawn. I will not pay a stop payment fee from them when my payment was

  trying to be made fore a bill not due for another 20 days and I was told by the corporate office and I have given date and time I spoke to the corporate office on a recorded line.

   

  
  
  Sincerely,
  
  ****************************

  

  Business Response

  Date: 01/20/2023

  Per the community manager who has been handling this matter with this resident, "Yesterday ******* did come to my office after receiving my voice message to stop by.  I did explain to him that I did get the complaint and wanted to go over it with him.  In speaking to him, he is concerned about 2 things.  Which in his complaint he goes back and forth which is hard to follow.  I did ask him what issues does he have and lets get this taken care of.  One is the *** Fee of $45.00 which he got charged since he stopped payment on that check for February rent.  He told me that someone at corporate told him he would not be charged.He did pay 25 days before it is due. I explained to him that when our bank tries to pull out and if not then it gets returned.  We get charged from our bank when the payment is declined.  So it does not matter if it is ******* and or February rent because its a payment.  I told him that he would need to pay that fee and I am sorry that I cannot waive that since we got charged already.  The second one is that he wants his payment for lot rent to be pulled out on the 1st of each month.  He is going into the portal and he wants to change the date and it will not allow him.  I explained to him that all ACH and EFT payment pull out on the 5th of each month.  Company wide that is the way that we have it done. I said if you want to have it pulled out on the 1st then you need to go into your portal on that day and do it.  We do not have access to his portal and we cannot do it anyway.  He kept on saying that I want to change the date.  Again, I explained to him that he cannot change that date.  So, he said then well, I will go on the 1st and go into my portal and pay it then.  I said that will be great..  Sounds good.  I also explained to him about his so to be ex wife is still on the lease and if he needs to get her removed then we need to see divorce papers and he will then have to qualify on his own. He said that he is going to put his home up for sale and I gave him information about how we purchase homes. He said that he will let me know.  He left my office with a smile on his face and said that maybe the issue he is having is from his computer being so old.  I had my maintenance guy in there with me as well to be witness to what was being said.  So, as far as I know he is fine and left my office."

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18709214
     I am rejecting this response because:

   

   Automatic Payments come out on the fifth of the Month.  So on January fifth you are paying for February that is due on the first of February.  They are using my money for 25 days before the bill is due.

  This was not explained when I signed up to do Automatic Payment with there system.  All of my other Automatic Payments that I have.  ********************************************** Home Insurance 

  Come out the day payment due.  I will make my payments in future using there portal and paying on due date. The manager said to me if there is a stop payment which there was they only try to do it

  once before talking to home owner.  I have evidence that it was done twice and my bank spoke with there company that stops payments to get them to stop.  The still want me to pay a fee on the payment

  I stopped.  The payment was being taken from my account 25 days before it was due.  It was taking out wrong amount.  At that time the system would not let me correct the amount.  Now the system has 

  let me correct the amount.  I was told by a **** at the corporate for Yes communities after discussing the situation to stop payment on the Payment that was coming out the fifth of January for the February 

  Lot rent. It was on a recorded call by there system. Yes communities want to charge me for a mistake there system is creating not me.  When speaking to my bank and my attorney they could not understand

  why a big corporation like yes communities would charge me for stopping payment to fix a mistake.  Some there responsibility some mine.  The system has let me correct the amount finally. But still wants to

  take it out 25 days before due date. I will make the payment manually when payment is due.  This problem and other issues that I have the community and others I know who have left that   is why I decided

  to sell my home.  Have spoken to my ex wife through her agent and will get paper signed and her off the lease.

   

           
  

  
  Sincerely,
  
  ****************************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I had just moved in in November of 22 I put down like $****** on a trail that I am buying and in December my soon to be ex had flattened and stabbed all my tires would cost me $500 and I couldn't pay a lot rent for December I had the $750 to pay it in court and they would not accept it they want to hold 20 **** are they going to kick me out after I just put $****** down on this place I have a disabled child and we talked to a property manager in ******** ************** it's not their problem that they enjoy kicking people out of their homes and put them on the streets I tried to call the corporate office nobody has returned my call I just put ****** down this place every time I had I'm not renting I have a mortgage so really they kicking me out for the land not the trailer cuz I paid my payment I have court on the 10th of 23 of this month January and I'm trying I've got $700 cash to put down on it and I'm hoping that the judge well give me some leeway to pay the rest of it by the 26th but I just gave them ****** and they going to try to take my place for **** and I think that's ridiculous how people do people in this world they act like they get off or taking people's home so it's not my problem I'm taking three people's homes today is what I was told

  

  Business Response

  Date: 01/09/2023

  Per the community manager. "I spoke to this resident and advised that her payment is due in full. She stated she has an attorney so I advised that she can have her attorney contact the CM and she will provide our attorney's info to them to discuss her account."

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was informed I owe more than what was posted in the online portal when I paid. Then was told I didnt sign a form that was mailed to me, even though supposedly they do everything electronically now. Which I never received any forms either via email, resident portal or mail. Shes now saying Im going to be evicted over $40 that was added after I had already paid my lot rent.There are many repairs that they have said they were going to fix around the lot, including; lights in the streets, electrical wires that are visible, cameras around the community to help with vandalism. Yet nothing has been done.The manager at this particular park is very unprofessional and talks down to the residents.

  

  Business Response

  Date: 01/10/2023

  After speaking with local management regarding this matter they informed us that they have spoken to ***************** and made her aware that she was being charged a month-to-month fee due to her not renewing her lease by 01/01/2023. She stated that she was unaware and that we failed to provide notice to her that a renewal was needed in which management explained that the corporate office mailed these renewal notices on 10/16/2022. She stated that she was not going to pay the fee in which management informed her that they do not accept partial payments and any amount that remains unpaid is subject to eviction. 

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have acomplaint on **************** *************** with my water bill. I reached out to the acting PM because my current water bill was extremely high. She asked questions like, do I have a leak? Maybe some kids used the hose and left it open? I answered no to all her questions. I asked her to go back and look at my previious water bills and she would see that my monthly average usage is always the same. I am th eonly one that lives here and there is no way I couldve wasted **** gallons of water in one month. She recommended a 5 gallon water test, this would prove if I had a leak or not. Reguardles of the proven facts either or I would still have to pay the water bill. I dont think that is fair that I pay for water I did not use. After the test was conducted it proved I did not have a leak. So of course they want me to pay the bill, they must have misscalculated the meter numbers they have done that before. I need help with this matter.

  

  Business Response

  Date: 01/06/2023

  The resident is upset because her bill is higher than the norm. When I questioned if she had any leaks, she stated that she didn't. Maintenance was sent out to walk her home and do a thorough check to find leaks in or outside of the home. There were no leaks. A 5-gallon bucket test was performed and with that it was confirmed that there were no leaks and that the meter was working properly. I advised her that if the meter was not working or there was a system error on our end then I would submit a credit. It being that the meter is working properly, there are no leaks, and the reads are moving forward to this day no credit was or will be submitted. The resident is upset because she is used to paying a certain amount of after every month. I reviewed her water charges for the last 12 months to see if it was an error while inputting the read. The numbers are in line with the usage. I spoke with her in depth yesterday, she was very upset, but I did explain to her that her charges are based on her usage. It being that she did not get the outcome that she requested she did advise me that she was going to contact *********** and the BBB. I have uploaded my notes into MA of our conversations. Unfortunately,all though she wants a $30 credit we cannot randomly credit accounts where a credit is not due. I have spoken with my RM about this as he has also spoken with the resident in length about her concern and request. 

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18690583
  
  I am rejecting this response because:
  
  Sincerely,
  
  **************************************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm having drain backup issues that they don't even come out to fix or maybe won'thanks I wanna make it won't call me I can even wash clothes do laundry will take a shower without sewage or anything coming out from my drains and nobody has been out there to fix it and it is a health issue when I have sewage like I said coming backup and breathing that stuff in And they are raising rent up without telling anyone. They have told me in an email the issue has been resolved but it hasn't at all. I get their plumber they hired as other jobs but they never informed me when they can come out

  

  Business Response

  Date: 01/12/2023

  The Regional Manager informed us that the Community Manager spoke with **************** regarding this matter and this issue has been resolved. Thank you.

  Customer Answer

  Date: 01/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also took a long while plus they knew the plumber was one person with other jobs they could have hired someone else, also still having issues with my furnace which the duct work was fixed but there is a problem with the flame sensor which still hasn't been taking care of, and to get rid of a tree before there are more plumbing issues. Asking why the rent is always raised for no reason?
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Yes communities ****************** for ******, **. To pay my December 1, 2022 rent. I was not able to pay my rent because the dollar amount due of $1212.19 was different than the $962.19 that the ledger/bill showed, which was my normal rent amount.I went and questioned this issue with the new office Manager, and she got back with me after several days, informing me that they (YES) had added $250 to my rent because I am month to month, which I have been since November 2020. I chose to stay month to month because I wanted to retire in April 2023. The explanation given to me from the Manager was that I received a letter from Yes Communities in August 2022 with 3 options; what is missing from the information is my decision. Management is making the decision for me. There is nothing in writing where I agree with the increase as it states in my lease. It is also stated that I have to give my answer in writing with my signature like it was the year prior. I told them that the ledger shows me a different amount, and asked who is getting the $250 ? This is a mistake that the Office made not me and you cant bill me and give me a different amount for the rent with out a written explanation. I also said, why am I being penalize for retiring in a short time and after living there for 3 years? I also gave my 30 days written notice to vacate the home on 14 Dec 22 like it is required per my lease and they charged me the full month of January.I had to ask to receive a notice of acknowledgement from Management and was informed that all my correspondence is going to Corporate. So why am I being singled out and why is the lease and law/rules not being followed by corporate? It states on the lease a 30days written notice is required; it does not state it starts on the 1st and goes to the 30th of the month. It only states 30 days written notice. I gave just that following the lease.The price is gouging and not in correspondence with the Lease or law.

  

  Business Response

  Date: 01/13/2023

  After speaking with the Regional Manager further about this they have informed me that they have been consistently working with ************** for her case. She also has not been returning anyone's phone calls. 

  Customer Answer

  Date: 01/20/2023

  Hello BBB,
  
  Today is day 7 for me respond correct! If that is the wrong 7th day please let me know. Please I do not consider this matter resolved because the corporation has not been truthful with you in the response.
  
  I have been moving traveling loading and unloading trailer and getting somewhat organized in the new home.
  
  Lets get back to the history of December 22 and the rent. 
  
  Let me list list for you the facts as I have them on hand. 
  
  I tried to pay Dec rent like always on the ************* portal. It would not let me. I went to the office and they had a different amount other than what is listed on my bill. 
  
  The in training Manager informed me she has to contact corporate to see how to address the issue. It took her a couple of days and again I went the office inquiring about it and that is when it started with the memo given to me with the 3 options and which I would take. My answer was to be in writing like it states on the lease. They did not received that. So enforcing a memo without my signature to confirm one of the three options is unacceptable and unlawful. 
  

  Back to the timeline of correspondence.
  

  9 Dec 22 from **************** went in person to the office to find out the different rent. In between time I again went o talk the Manager waiting on ****************. I started to send email for written proof of communication between me and the ************* Manager do to the answer and unlawful following of the lease.
  14 Dec 22 I send per email termination notice like lease states and also ******** law that is quoted on the lease. 30 days in writing. No stipulation on when it starts or ends. 
  19 Dec 22 I send a email asking for acknowledgment. Nothing!
  25 Dec 22 I send another email asking for acknowledgement this time she responded and and made the statement all responses will be handled by upper management.
  30 Dec 22 had a missed call from *********;
  9 Jan 23 a call from *********;
  10 Jan 23 (12:40) I I called back left a voice message to this day no response. To all of this I have phone recorders to prove it. 
  I have received certified mail from manager for eviction do to none pay of rent.  One mailed on 9 Jan 23 ( all mail has been forwarded sent starting 14 Dec 22), the second identical letter was also send 9 Jan 23 not certified.

  13 Jan 23 I emailed the manager that the (Ouse clean and cared out by me, I also took plenty of pictures of the condition I left it. No response!

  I mailed the rent as it states on my bill $962.19 per certified check and certified mail on 17 Jan 23. As far as the unlawful add of late fees , the 250$ for being month to month let me say it again. It needs my signature to confirm this in w.r.t. per lease and ******** law. To include the keys I had. 
  
  I have not heard from the legal team for ************* or the Regional Manager only what I have record of above. 
  I also informed in an enclosed note to take out the rest of the 1/2 month rent from my deposit.
  I followed the lease and law for ******** state in regards to renting. I want all negative erased from my records.
  
  V/R
  *********************

  
  

  

  Business Response

  Date: 02/10/2023

  ************ was timely and properly notified that her lease was set to expire and that if she chose to renew, she would need to sign a lease renewal to effectuate the renewal.  ************ was also timely and properly notified that if she chose not to sign a renewal lease, she would be converted to month-to-month status and charged an additional month-to-month fee.  Because ************ did not sign a lease renewal, she was converted to a month-to-month status and properly charged a month-to-month fee, as were all residents that chose not to renew their lease and to convert to month-to-month status.  ************ has not been singled out or treated differently.  

• Initial Complaint

  Date:01/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in ******** Mobile Home Park in ************, IN from June 2021 to July 31, 2022. I paid a deposit upon moving in that was refundable. After moving out I was informed I would receive a partial deposit refund in the mail. My first email was September 2, 2022. Initially they had the wrong address which I corrected, and they were supposed to send a new check. As of today I have not received any money and have not heard from the office since November 15, 2022. I have attached the emails from myself to ********************* at Yes Communities. I am just looking to receive this refund.

  

  Business Response

  Date: 01/06/2023

  Per ******************* "I left ******* a message informing her that the check will be recut and resent within the next 7 days but that I was working on getting it sent overnight, but couldnt promise her anything. I left my contact number in the event she has any questions or concerns. I consider this matter closed."

• Initial Complaint

  Date:12/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were informed that all billing and payments, including your statement will all be done electronically moving forward with no recourse of opting out of electronic or paperless billing. My concern is that we have several elderly people in our community that are not computer literate do not use electronic billing with their banking, only use personal checks, and have been paying that way since they moved into the community. I called and asked the office if there was an alternative for these people or anyone without the ability to handle the computer skills necessary to participate in paperless billing and electronic payment and was told no theres not. I was told that there is a computer in their office and they will walk the person through how to pay their bill. I asked about people who only pay their bills with personal checks and she said that is not an option anymore and many companies do this and its just the way it is going to be done moving forward. She also said that on rare occasions they might take a check but they would be hard to cash and most likely would not be be applied in time to avoid penalty. I understand that many companies use electronic billing, paperless statements and electronic payments. However, *** never worked with a business that does not give you the option of opting out of that alternative. It seems to me that yes communities is not looking out for their elderly or disabled population, and it is of great concern.

  

  Business Response

  Date: 01/05/2023

  Per community management they have stated the following on how this is being addressed: I tried calling ******** but it went to voice mail. I did send her an email. Below is a copy of that correspondence...
  
  ********:
  
  Thank you for your concern regarding your neighbors. Although I cannot speak on any specific residents' account, I can give you generalities as to how we are moving forward.
  
  We do not expect everybody in the park to be computer literate, own a computer or even own a smart phone. However there are park residents in their eighties who do. They have embraced these technologies  that have been around for over 25 years. These are not new processes. Very few parks in our region send out statements. Many never did. We were one of the few. I am speaking both of Yes Communities and properties outside of our company, which I have worked with over the last three years. It is an unnecessary waster of paper, postage and time. Residents can always call the office and we can tell them their balance. Both ***************** internet and cable service have gone paperless. This is not a new concept for residents. We will still accept checks in some cases, but there will come a point when our home office will insist on online payment only. I am trying to prepare residents for that changeover in the very near future. Friends, family members and senior services should be able to help this group of residents.
  
  We are working to have a dedicated computer in the office lobby to handle online payments. I think you have misunderstood how our check processing works. Rent is due on the 1st, but there is a grace ******* As long as a check is in the office by 5:00 pm on the 5th of the month, it is considered on time. It's the reason I stay late on the 5th of each month, to make sure all on-time payments are credited properly. But if a check is mailed in and doesn't arrive until after the 5th, it would be considered late and there would be a $50.00 late fee. I regularly go to people's homes and pick up the check for them. If I wasn't concerned about my residents, I wouldn't do that.