Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  426 Apache Trl Mulberry, FL 33860-3406

• 

  Yes! Communities

  489 Starratt Rd Ste 111 Jacksonville, FL 32218-6715

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  Yes! Communities - Antelope Ridge

  4001 Gray Fox Hts Colorado Springs, CO 80922-2729

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  Fountain Springs

  1410 S 9th St Kalamazoo, MI 49009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been living in **************** in ********* **** for 10 years. The manager last year didn't put the efts in right and I already fell behind because of miscommunication in the months prior due to covid. I got help to get my rent paid at that time. Then in January she left and never turned the paperwork in from the courts to take off legal fees because they lost in court. In February of this year I talked to corporate and they said they were going to help. Nobody called me back. I tried for months over the phone, emails,etc. To get in touch with them. In August they finally got a manager. I was approved through the **** finance to get my back rent paid because it kept accruing because they were the cause of me losing my 2nd job I got last year in October after losing my job in August because they kept taking me in to court every week in December. The new manager refused to fill out the paperwork and then she lied in court and said she been here since June. The lake is disgusting there. There's mattresses,dead fish,sewer drainage in to the lake, bikes, and I don't even know what else is in there, the residents drink this water. This business needs to be shut down.

  

  Business Response

  Date: 11/07/2022

  Per the community manager "Since being in the office in July, I had never received any contact from **** Housing therefore this eviction was based on non-payment of rent. Thank you."

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18349085
  
  I am rejecting this response because:
  First it was **** you stated you have been in the office to the courts and now you want to say July. When I spoke to you finally in August you reflected anything that was sent to you. Also I was evicted because you rejected to fill out the paperwork per your lawyer.  The rent would have been paid if you hadn't rejected payment from the **** housing authority. I won in court last year. The legal fees are to be taken off.... and NEVER happened. Also get me off of your email address because you are emailing me about rules that have changed our giving me a *******************. What about the nasty, disgusting lake you have in that park? You didn't say anything about that. Why don't you look at all the emails that were sent to you from ******** from the Quad City Open Network? I have proof of all of this. And this email was to a girl that was there in ****. And she was there for 2 weeks.  See attached
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/10/2022

  Per local management: "This was an eviction for non-payment of rent. This eviction was based on the previous Community Manager therefore I do not know if ****** did in fact reach out for assistance at that time of not and there's no recollection of her doing so in Manage American either. I have been in the office since July! The lake is being properly maintenance and cleaned. There are none of the sort in that lake as i did take a look after this ticket was created. The residents don't drink that water either." 

• Initial Complaint

  Date:11/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been attempting to purchase our home through Yes communities since July 2022. I have been calling in the office or stopping in person weekly. Our lease was up as of yesterday, 10/31. I was repeatedly told by management that I would not incur a month to month fee as we were attempting to purchase our home from Yes. Come to find out, no one at the office has a license to sell homes in ****. Not only am I still in limbo months later, but I have a ****** mtm lease fee on my bill that I keep getting told will be removed, and it has not. I gave up trying to buy the home and signed a new lease last week, and the fee is still present. This is unacceptable. I would have signed a lease much earlier had someone been honest and told me the company cannot currently sell homes. This charge needs to be removed on good faith.

  

  Business Response

  Date: 11/02/2022

  Per the local community manager:

   

  AM
  ***********************
  Additional comments
  11/02/2022 09:21:33
  reply from: ***************************************
  
  I have put in the credit for the *** fee

  Customer Answer

  Date: 11/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TITLE NOT RECEIVED. 5/19/22 - Bill of Sale from *********************************** assuming balance of loan #******* in the amount of $47,985.76. Cash payments for equity to ************************** for $10,000 and $2,000 respectively. 5/23/22: Application in the amount of $90 for background check, financial status, etc. and assigning account #********. 5/23/22 Form MB-10 OFFER TO BUY AND ACCEPTANCE CONTRACT signed to purchase the 2017 ******* Manufactured Home, Size 76Lx16 W / 3 bedrooms / 2 baths / VIN # ROC732598NC. 5/28/23 - Payoff letter received in amount of $47,985.76 received with payoff valid through 6/17/2022. 6/6/22: *********** Check # ******* for $624 to ******* MHP .. 6/13/22: - *********** check #******* for $47,298.31 as instructed due to error in Payoff Letter, and last *********** Check #******* in the amount of $28 for title transfer. Closing date scheduled for 6/6/22. All funds and transactions were completed. Several calls to YES Communities; ************** and ************** made leaving messages as to my ************************* Telephone Number, and reason for call. Message stated call would be returned within 48 hours. NO RESPONSE AT ALL. Talked with *****************, Manager of ******* MHP several times ************; she had no idea where the title is nor had she received it. Called *********************************** several times ************ regarding title and he did not have any idea either. Went to Fayette County DDS to see if title had been changed and sent elsewhere; title had not been changed and was still in YES Communities name and ***********************************. Fayette County DDS stated that Yes Communities needed to sign off as lien holder and have title issued in new owner's name, i.e., *************************. Stated to me that *********************** was responsible person to contact who did title work for YES Communities. Called *********************** ************ in September. She was going out of town but assured me that she would have the title to me no later than 10/15/22. Not received

  

  Business Response

  Date: 10/31/2022

  
  
  This title has been transferred.  See the attached above and the issue date of 10/28/2022.  

  Customer Answer

  Date: 11/03/2022

   
  As of todays date, 11/3/23, the title has not been received.  Therefore I do not agree eit the response.  The title shoupd have been in my hands back in June 2022.  It does state it has *** issued but if I have not received the title then I still do not have it.  I paid fir them to firnish the title showing no *****, and this has not *** *************** When the title is received, I will dudcharge my complaint against YES! Communities.  Thank you, but do not close this complaint ad of yet. Complaint: 18325205
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/05/2022

  Please cancel complaint.  Title received today, 11/6/22.  ****** mobile home on 6/13/22 and title issued 10/28/22.  It took a tremendous amount of time,  but I finally received the title.   Thank you and please release the complaint as satusfied.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  W Their web to online pay has a update on top read document a agree to use the resident portal init said I or We give up our right to take them to court or class action *** and I disagree with that now am block from getting my monthly statement. I feel they have right take that right to *** them . Went to office the female their ask she can give a statement she said yes and ask why example to her she just *** saying I don't understand you. She they mow my charger $37 I refuse to pay it mow on Wednesday but husband mow Saturday. That if got letter said no, you should got a letter said no I said refuse to pay $37 for mowing and said will not accept my November 1 lot payment till I pay the mowing. There has not be a manager in office for 4 or 6 month there someone there when lot payment is due and my neighbor yard has gras over 1 inch limit , I have picture least four yard grass is not mo walso there i s $27 charg in last month I call what charge is all got was no answer from theme

  

  Business Response

  Date: 10/31/2022

  Per local management: I spoke with ***** regarding resident relations call. Resident upset about the mowing performed on her lot. Let her know a message was sent out on ********* and double inspection was completed to ensure these had been mowed. Agreed to remove this one-time mowing fee out of courtesy and set the expectation moving forward lawn must be maintained and mowed by Wednesday. She agreed also went over payment options and western union account information. ***** advised she will close out the complaint with BBB.
  

  Customer Answer

  Date: 11/08/2022

  In regards to the complain to yes community it has been resolved and would like the complain to be close thank you for your help.      *******************
  #********
  Have a great 
  

  
  

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the park September 29th, have not received the deposit back as it was returned? I cannot get an answer from corporate, Regional or park manager about where or when I will receive this money back. I have had issues with this park manager before and I want a straight answer and my $712.50 back. I was told, and it says in the lease agreement, 30 days after moving from the property the refund check will be mailed to me. It's currently October 26th. The check supposedly was sent on October 6th. It would help if they answered their phones too. It took 4 days to even speak to someone.

  

  Business Response

  Date: 10/31/2022

  I emailed this resident because we are unable to locate them in our system. I have not heard anything back from them. We will need them to provide us with the name of the community they live in so we can assist them with this complaint they have submitted.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at the cedar **** community in ******** , **. I live at 189 *********************. A few days ago we tried contacting the manager of our office multiple times due to a water leak in a attempt to get it repaired. Being homeowners we realize it is our responsibility for the repair, but hoped for help due to our shoe string budget. The office manager was not in the office which happens all the time. We have not had hot water in over a week due to the leak, and my fiance was frustrated. We drove up to the office and my fiancee tried to discuss with the manager who had just arrived to the office at 3pm about getting a repair. The manager was very dismissive if her , and my fiance insulted her because of her dismissive nature. On Thursday we received a letter saying our lease was terminated due to a violent threat which did not occur. The manager refuses to let my fiance up to the office to apologize, and has not discussed anything with me even tho I am on the lease. We have contacted lawyers and do not wish to pursue legal action , but only wish to apologize for the insult and mend this fence if at all possible, but the manager refuses.

  

  Business Response

  Date: 10/26/2022

  Per the community manager: When ***************** came to my office she was very hostile and irritate screaming mostly profanity at me, when I asked her to calm down she started screaming. When I asked if she was a homeowner she replied "yes." So then I explained that she would be responsible to get her home fixed. She then started to threaten me and say more foul language to me. So, I then had to lock myself in my office and I sent my evictions attorney an email to please send the Macfees a 3-day notice, since they threatened me. A few days later when ***************** received this letter she called me and started to yell at me over the phone and I explained that I could not have a conversation with her if she was not willing to listen and I also had to get the police involved because she was acting hostile once again. 

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18299580
  
  I am rejecting this response because: This did not occur during the phone call over the letter. I still have not recieved a phone call or anything since filing this report here. We still just wish to apologize for the occurence and move on from the entire situation
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past year I have been trying to have Yankee Spring test my home for dangerous toxins. My family has been experiencing headaches, nausea, vomiting, breathing difficulties, runny nose, congestion, cough, dizziness, throat irritation, skin irritation, white and black spores in air and every surface including inside dressers and clothing. I am being refused because they think Im lying or exaggerating. I decided to order a mold toxin kit online and the report came back on Oct 19, 2022 that their are 9 different types of spores on the top layer of my living room floor. I was unable to test anything else due to cost but the spores are everywhere. I am hoping to have my home treated, cleaned, and repaired. I would like to have everything that I have had to throw away, replaced, and in addition to all personal property that I can salvage professionally cleaned. I would like to have them held accountable for their negligence and given a monetary compensation above and beyond replacement of my items to be decided and agreed upon at a later time.

  

  Business Response

  Date: 10/28/2022

  This resident has lived in the home for over four years.  We have been actively working with her to address her concerns.  Our inspection company indicated in August 2022 that there were no signs of microbial growth in any areas of the home identified by the resident. The results of the mold testing provided by the resident indicate that the minimal amount of spores that were detected are commonly occurring in the soil,grass, leaves and can easily be tracked inside the home.  Despite having no obligation to do so, since we are not able to accommodate her to her liking,we offered to let the resident out of her lease early and to return her security deposit.  The resident rejected our offer and instead, signed a renewal for another year.   

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/18/2022 ********************* new Management came over this morning put of the blue making threats towards me and my service dog and this is the second time ive filed a complaint for this property **************** homes and they over went new management and im guessing they didnt get the memo about threatening my living accommodation with my service dog and threating to evict us over the lot payment and they arent realizing the other bills we have on top of payments they so require and I want something done about these threats, I have mental issues and epilepsy!

  

  Business Response

  Date: 10/20/2022

  Per local management: "I have spoken to this resident.  I have not spoken with them once about their service anima. The only thing I have spoken to the resident about was her lot rent and yes she is very late on her lot rent and an eviction was filed on her.   We worked out a date that she could pay. Now her neighbor has called me regarding her leaving her service animal on the porch gated and they are afraid of this dog because it has a very threatening bark towards her and her family."

  Customer Answer

  Date: 10/20/2022

   
  Complaint: 18243363
  
  I am rejecting this response because: i disagree with the comment because the face we dont have a gated fenced in area and i do keep my dog in the house most of the time unless i go to the dog park and back and my dog never aggressively barks at no one like that unless hes saying his friendly hello just lime us humans do, But i want the harrassment to stop we own the trailer and we cause no problems in the community and get along with the neighbors we know since being here 3 months and i read the reviews say this property got already a 5th management replacement already and they are still not picking up trash like they are supposed to but it is only our 2nd month on paymwnts and with income change and me myself is working on ssi and them coming up here and say this over 18 days late lot payment and we do have a car note as well we have to pay and all other bills that are arranged at this present time and it is rough id appreciate if we can make arrangements for November 1st but i dont know the new management like that and I get nervous and have other issues including epilepsy and on Labor Day last year ive been released to ******************************* and ******************************** as they are my legal adult guardians.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/14/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5th 2022 my auto payment was confirmed via email for rent. October 13th I received a notification on my door of unpaid rent with an extra $100 charge. Tried contacting the lot manager to find a solution to the problem and she was off no assistance, called corporate office and can never get an answer from anyone there nor can I get a response back.

  

  Business Response

  Date: 10/17/2022

  We have spoken to local management and they provided us with the following updates regarding this matter and how it is being addressed. 

  "Hi, I contacted ******************** concerning his NSF payment and also sent a letter explaining why his payment returned which is due to insufficient funds. I further explained to him that payments usually take 2-3 business days to process therefore he should have available funds in his account until the payment is cleared. He called in on Friday, 10/14/2022 stating that he received an email that his payment was received and was processing. I explained to him that "processing" means it's still in progress and hasn't been cleared yet. I also used an example of a credit card payment process. But he got very upset and stated he will not pay any extra fees including NSF fee or the late fee. I reminded him that he had the same issues in July, 2022 where his payment returned due to insufficient funds therefore, he is aware that late fees are applied if a payment isn't received by the 5th of the month and NSF fees are applied to every returned payment due to insufficient funds. I advised him that unfortunately, we are unable to waive these fees as this is due to insufficient funds in his account. He can make future payments through ************* to this issues from reoccurring."

• Initial Complaint

  Date:10/06/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The leasing contract States they are to send a notification when our lease is coming up to be renewed by either email or mail we received neither of these instead last month in Sept. our auto payment of rent was more than normal so I called the office talked with a lady up there she informed me my lease was up and that they charged me ********************************************************************************************************************* she was sorry but there was nothing she could do about the money that was already charged so instead of arguing I accepted this she in turn sent us new leases that needed to be signed to our emails she sent me the wrong person's lease so me and my husband went up there the week after and talk to a different lady who we then sign the lease with stating that the rent was going to be going up which we agreed to and that it would be starting on Oct. 1st I have attached the document proving but then again this month we were charged an extra $50 as well stating that we again have not signed the lease I have attached to both last month and this month for proof we went up there at 11:30 a.m. no one was there understandably we figured everybody was out to lunch we headed to the bank but all of our cash that we could find in the house in the bank since they took more than they were supposed to it ******** our bank account and put us in the negative on our way back around 12:15 we pulled into the office still nobody there and still no note on the door the only note on the door said we are open we seen one of the office lady pull in then pull right back out and leave so we went ahead and went home wait till about 1:30 went back to the office and then put a sign up saying they wouldn't be back till 2:15 we will be heading back to the office in a few minutes to discuss this matter we just want a refund not on next months rent but now. We have 4 lil kids n every ***** we have we depend on please help us

  

  Business Response

  Date: 10/13/2022

  Local management updated on this matter with the following response: I spoke to resident ******* in regards of her $50.00 month to month fee. I told her that we will credit her account $50.00 for the month-to-month fee. She was upset that I wasn't able to give her back the $50.00 in cash or add it back to her bank account. She didn't like the answer I gave her than started to get loud. I told her she can get in contact with one of my supervisors. I gave her *****'s number and I'm not sure if she called her or not. She did mention before she left that she would tell her husband what I told her, but he wasn't going to like the answer I gave her because they didn't have any money left in their bank account.

  Customer Answer

  Date: 10/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because there is no use in fighting anything they try to say i have no proof i did not raise my voice except my word against theres and no matter what in the end they will only credit me the money for next month instead of give it back to me now nor will they do anything about the fact that i got over draft fees because of them pulling more money out than what they should of and me ending up paying all of the fees with no reimbursement from them what so ever even tho there wouldnt have been any fees if they would of just given me back the 50 they shouldnt of taken in the first place. So i dont care any more i accept there response because nothing is going to change. 

  
  Sincerely,
  
  *******************************