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Business Profile

Property Management

Yes! Communities

Headquarters

Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yes! Communities has 100 locations, listed below.

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    Customer Complaints Summary

    • 286 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my mobile home at the end of March and it's now almost October and they haven't sent me my title to my home yet. Everytime I ask the manager about it she says that she emails corporate I haven't heard anything from them they are avoiding me. It's my home and I want my title

      Business Response

      Date: 09/28/2022

      We have spoken with local management and they have informed us that Ms. **** has a meeting setup with the community manager on Oct 3rd to go over her loan and what needs to happen for the payoff and closing on her home. 

      Customer Answer

      Date: 09/28/2022

       
      Complaint: 18135234

      I am rejecting this response because:I was Not notified of a meeting and dont even know where the meeting will be or what time. 



      Sincerely,

      *****************

       

      Business Response

      Date: 10/11/2022

      We have reached out to local management and the Titling coordinator for **************** community. We have been informed of the following by the Titling department: 

      "After doing some further research I found that a payoff amount was provided back in March however it was never confirmed that the resident did move forward with the payoff.

      At this point I will need an image of the residents data plate so we can confirm the title we have on record does match the residents home, once this has been completed, I will provide the community with closing docs so YES can transfer title into ***************** name."

      Management was made aware of this and will be reaching out to ************ to assist her with getting these items that are required before moving forward with the process.

      Thank you.

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      People in lot ************************************************************************************************************************************************************* take down my service flag saying that I was in the Navy for 14 years and they want me to power wash my house and I'm disabled and they won't let me use the dumpster to haul off furniture and they want to charge me a fee to cut my grass and they constantly let lot 115 harass me and take pictures of my property when they have no right to come into my yard and do that and when I file a police report the police won't do nothing about it because they didn't see it. I believe the property manager should be verified about this complaint cuz I called her earlier that she will not give me the corporate number or email where I can get hold of somebody to complain even further so I had to turn them better Business bureau and hope they understand important desperate disabled vet

      Business Response

      Date: 09/26/2022

      After speaking with local management they provided us with the following updates on how they are assisting this resident. "I spoke with Mr. *********************** regarding a few things on the exterior of the home,( ext home needing power wash, clean up lot, missing handrail on deck, mini blinds and also couches / mattress on driveway) he asked about the flag outside his home I told him the flag was not on the list and was no issue, I also offered to help him with a bulk pick up for a fee and power wash he said he would talk to his son. ************************** also mentioned that he feels harassed by neighbor because he says neighbor is always taking pictures of his home, I asked if he had contacted the police. He said he would be doing a report, but the police will not do anything about it. I told him I would have a conversation with his neighbor, He requested the Owner's Number provided Region Contact number."
    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had nothing issues since I have moved in here being lied to about almost everything. From the move in time where I had no where to go for almost 2 weeks. Then when I moved in things still werent finished and they still arent done a few months later. They fixed some but not all. I have little things such as shelfs that werent finished being put up that I had to do. I had to beg them to put dead bolts on the door because of little kids all of which I told would be done. I have open electrical sockets that are a safety hazard for my kids. The house smells like a sewer and I was told that I would have to get over it I dont think its a good thing to be breathing it in. I was harassed by my neighbors over parking since no one knows the correct things around here. I have been told by multiple people about which spots were mine and was harassed by neighbors over it and they wont do anything about it because the neighbors are home owners. I was told that my option was to move out instead of them wanting to fix problems. So know I feel like ** being forced to move out instead of the management fixing the problems. I have no where to go with 3 kids and the lady sent me an email of what she said to me on the phone she would give me my security back for me to move out by the end of next month. Not ok how they treat people and not a safe place for someone to live while be harassed and with the conditions of the house.

      Business Response

      Date: 09/26/2022

      Local management has provided us with an update regarding this matter. Please see their response below on this matter is being handled.

      I spoke with this resident yesterday. Her move had to be pushed back when ****** was there due to the issues with the vendor not completing the work. She was given a month of rent free, and rushed ****** to move in even though small items were not done, which is why the items were not done. When I took over, I had her send us a list of items that still needed to be done and **** took care of it.She wasnt lied to about anything and was looped in during the whole move in process. ****** communicated every time the move in had to be pushed back,unfortunately that vendor over promised and under delivered. *****, ****, and I have walked the home on multiple occasions and have not noticed a sewer smell while we were there. The property is on a septic tank, and **** had the well treated. She also recently got into a confrontation with her neighbor about parking in front of her home, and called the cops over whos parking spot is whos. Her story changed from 3 males coming to her door (in the notes in her MA account)to her elderly next door neighbor walking around her car with a knife. I had **** go out yesterday and paint the lot number for each spot. Each home gets 3 spots, from left to right. ****** was upset that her spots were not directly in front of her walkway, the 3 spots she has are one space over from her walkway.She started yelling at **** while he was painting the spots telling him this was unacceptable and that she doesnt even want to live there anymore. He gave her my 8x8 number and told her to call me because her was just doing what he was told.


      She called me and I explained that I dont know what she was told by ****** or ******* (who she said told her that her spots were right in front of her home) at move in, but the parking spots were now numbered correctly so there should not be any issues moving forward. ****** was clearly upset by this and told me she felt like she had been lied to since she moved in, about her move in, about the items that needed to be fixed,having ants in the home, the occasional smell around the home, and about the parking spots. I told her I was sorry she felt that way, but that the items she brought to my attention had been fixed and I explained to her that septic tanks will build up gas as waste is decomposing and occasionally release a scent and that it was normal and not harmful. She was upset with my response and hung up.I called her back and she would not pick up. She called back roughly half an hour later and I let her know that while I could not change the parking spots,or the fact that the park is on a septic system, I could offer her a lease break option where we would not withhold her security deposit if she wanted to move out by the end of October. This was after she brought up to me that she did not want to live there anymore. She agreed and asked me to send it to her in writing, so I sent an email, along with a move out packet I asked her to fill out and send back to me by the end of the day today. These notes are all in MA.

      She is not being forced to move. I do understand why she is upset and tried to resolve it to the best of my ability. The home is an older 90s model and a metal-on-metal home. I explained that there were going to be things that just unfortunately will be less modern in the home, and issues will come up more frequently. Since we cannot accommodate her to her liking, I thought a lease break with no consequences would be the best option. Please let me know if there is anything else I should have done.


    • Initial Complaint

      Date:09/22/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the course of the last 4 years, Yes has not operated in good faith. State law (********) MCL ********, requires a minimum of 30 days notice to ANY modification up to and including increases in rent as a whole (lot rent in this instance). Yes acquired the property around mid-2018 and immediately raised the lot rent, less than 12 months after the previous owners had already taken such action. There was no notice with this increase, note raising lot rent more than 1 time in a 12 month period is in direct violation of the above listed ******** statute. Subsequently, Yes committed the rent increase without proper notice in each of the following years to date. Most recently, Yes has broken established precedent and practices by placing every resident involuntarily on a month-to-month lease agreement, in previous years the terms of the old lease rolled into the subsequent years lease, which makes sense considering a majority of the residents own or have a mortgage on their homes. If the established practice was to re-up the lease on a year to year basis, I would have no issues, that is not the case. What makes this situation, for me, is the fact that I have been trying to sell the home since November 8, 2021 and if I want to be completely accurate, I have been trying to sell the home since Yes acquired the land. Two months ago, I begrudgingly decided to voluntarily surrender the home as I cannot afford to pay for 2 homes. Since this time, Yes, has given me the run around. Initially, I figured Yes would purchase the home back, but after multiple broken and scheduled appointments, one forcing a family member to miss a medical appointment as she was there because I was unable to make it, I decided that hemorrhaging money was not the ideal situation and saving my credit score was not worth destroying my mental health, I decided to move on. Yes has been unwilling to do what is necessary to end this saga, one that has been 2 months and **** lost

      Business Response

      Date: 10/04/2022

      The Regional Manager provided us with the following update: ***** was offered to sell his home as a FSBO on his own, or we would allow him to surrounded his home back to us. rent increases are allowed with a 30 day notice so along as the ease is month to month. I will be happy to setup a meeting to review his options on how to help ***** get out of his home.

      Customer Answer

      Date: 10/04/2022

       
      Complaint: 18062657

      I am rejecting this response because: I have had many, many conversations with representatives of Yes over the course of this abysmal process.  Each time I am told something different along with a promise to relay information back to me.  This current process has been ongoing for 4 total months as of tomorrow and yet there is still absolutely no effort on the part of Yes to end this situations.  The regional manager, pretty sure your referencing *****, has blown off at a minimum 2 scheduled appointments with me and blew of a phone call that he claims he made on September 2, 2022, Ill glad hand over all my phone records to prove that is false.  I have given Yes the benefit of the doubt that each and every time, all this has done is left me holding the bag for a s*** home that I have not lived in since November of last year.  If you want, please call Ill leave that decision solely in your power, I do not decline a phone call, however I do not believe it will be as productive as you or I would want.  All I want is the paperwork to sign finalizing the voluntary surrender and I will be on my merry way running from anything associated with Yes and there marginal business practices.  Again, not declining a phone call, but all I want is the paperwork to move on from what is easily the worst mistake in my life.

      Sincerely,

      ***************************

      Business Response

      Date: 10/14/2022

      Regional Management has informed us that they called 21st bank and they said ******************** needs to call them and request the forms needed to start the process if he is still trying to surrender his home. YES! is not able to do this for ******************** as we do not hold the mortgage. Thank you.

      Customer Answer

      Date: 10/20/2022

       
      Complaint: 18062657

      I am rejecting this response because: and according to 21st neither do I as the repo was officially set into motion on October 11th.  They will not work with me either and I will not longer assist *** as they have not assisted me as they said the would. 

      Sincerely,

      ***************************
    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      his incident occurred in July when we had heavy rain. I live next to our community playground. With the heavy rain it washed a lot of playground rock in my yard and tore out my skirting on my mobile home. Manager has been giving me the run around for the past 2 months with nothing getting fixed. Been to the office several times trying to get resolution to no avail. Just want my property fixed before c cold weather sets in. He said they would fix but still waiting. The company is yes Community which own **************** in ******,**. which is run by *************************. Please help any way you can. Thank you ******************* ************. I have photos but unable to upload

      Business Response

      Date: 09/21/2022

      Local management has contacted the resident. They have Dynakoat contractors coming out to do the work on the skirting for ************.
    • Initial Complaint

      Date:09/15/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a mobile home residence, with this company at its ********, ** location, called **************, in June of 2022, and was approved. on July 20, 2022, I met with one of the office personnel and we arranged the move-in date to be on Friday, August 12, 2022, and I paid my deposit of $1080.00, to hold lot #**. On August 11, 2022, the day before I was scheduled to move in, I received a call, from one of the ******** office representatives, stating that I had no longer been approved to move in. I was in major distress because I had nowhere else to go and had put my funds into this move. There was nothing I could do at this point. Moving forward, I have been calling, and emailing the ******** office that represents this company and the Corporate or home office of this business in an attempt to get my refund of $1080.00. It has been over a month, and I have not heard back from this company yet. The representatives of the ******** office told me that they forwarded the address that I had on my paperwork to they're corporate office so that I may receive my refund and I have yet to receive my refund or any type of correspondence from this company in regard to refunding me. I was very distraught over this matter, and they don't seem to care. All I'm asking for is my refund in the amount of $1080.00. I will be looking to hear from your establishment soon. I hope that you can help me. Thank you.

      Business Response

      Date: 09/16/2022

      After speaking with local management they informed us that **************** unfortunately did not get approved for the home, and management put in for a refund for her the next day. Local Management also explained all of this to her and that it could take a couple of months to get the refund check back. 

      Customer Answer

      Date: 09/19/2022

       
      Complaint: 18033372

      I am rejecting this response because:  I sent an email requesting the corporate office information and I was emailed back saying that my forwarding address was sent to their corporate office and that they, Palmetto Palms, knew that my refund would be coming from ********, but they, Palmetto Palms, did not know when.  They did not give me a time frame.  I presented my payment in a timely manner; therefore, I should have received it back in a timely manner.  That's only right.  I've been without a permanent resident, living with friends and family since this fiasco.  That's not customer service on Yes **********************' behalf. Nothing about this situation has any customer's best interest involved.  That was my hard-earned money that I presented to them as payment for a place to live.  They didn't care whether I had a place to live or not.  How notifying me the day before I'm supposed to move in, telling me I can't move-in, be any kind of customer service?  They should have refunded me right away or at least contact me to check my status about whether I had a place to live.  They didn't show any compassion for a human being/potential customer.  I know they are a business and making money is their main priority, but a simple phone call to just reach out would have been nice.  I'm not an emotional person, just simply saying manners, compassion, and customer service keep customers coming. Thank you.

      Sincerely,

      Zhordera ******

      Business Response

      Date: 09/28/2022

      We spoke with local management and they informed us that the check is on the way to **************** as it was approved this past Saturday. **************** can reach out to the community management team for more assistance as there is an open line of communication.
    • Initial Complaint

      Date:09/15/2022

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      By Federal law Of *********************** Dog code YUCIA AND ****** AND ALL THE OTHER STAFF MEMBERS CANNOT SAY ANYTHING BY FEDERAL LAW TO KICK ******************* OWNER OF ***** AKA ******* AS THEY KNOW SO BACK THE **** OFF!!!!!!!!! TRY ME WITH THAT EVICTION!!!!!! Date 09-15-2022 ***** threatened to kick *****'s owner *************************** out of his home

      Business Response

      Date: 09/16/2022

      Hello, we are unable to find this person in our system under the name ******************** 

      Customer Answer

      Date: 09/16/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************
    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We rented a mobile home at ****************** in ********* **** through Yes communities. We were there for a year and gave notice to move out at the end of our lease. We were told that they would mail us our deposit return. When we finally received the check it was only part of what we were supposed to receive. We called to dispute the payment amount. Upon speaking with them they agreed that there was no money withheld for damages or extra cleaning because there were no damages and we left the place clean. They agreed that the amount returned to us should have been more according to what was documented that we paid for the deposit upon moving in. They said they would recalculate and send us the remainder owed. We never got anything or heard anything from them. So we have made several phone calls, sent several emails and even made a visit to the office 2 hours away from where we live now with no resolution. They keep giving us excuses. They are supposed to return the deposit within 30 days but it has been 2 1/2 months. We are not letting this go. We are still owed over $600

      Business Response

      Date: 09/15/2022

      Local management is currently working with my ******************* on this matter. As the current community manager of this property was not there in this community when the former resident moved into the community. Local management wasn't aware of all this, now they have moved out and want their full deposit back. Management had to dig into this more to see if we even owed them more money back. Management has reached out to ***** the Regional Manager to work together to get this taken care of. 

      Customer Answer

      Date: 09/15/2022

       
      Complaint: 18028287

      I am rejecting this response because: It's black and white really. There was a lease/contract. It specifically states how much of a deposit we paid when we moved in and that should be the amount we get back minus average cleaning fees PERIOD. 

      Sincerely,

      *******************************

      Business Response

      Date: 09/26/2022

      The Regional Manager has informed us that they have calculated this mans ledger and we do owe him $396.67.  *** will be working on getting that SODA re-done and the difference paid to him.  She will reach out to the resident and let him know our findings.

      Thanks.
    • Initial Complaint

      Date:09/13/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The park has tighten up on their parking rules and it has caused some inconvenience to myself as a resident. I also had a heated discussion with management and the police was called on me. She wrote an email to the whole park about the incident about me being violent and threatening her which is not true, no I cannot go back to the office for anything or it is trespass. I Have been a resident here going on five years all been late with my rent one time. The issue is the park and its hired tow truck company towed my son's car and it was in my parking space. Management makes up the rules and that is that. No input for the residents.

      Business Response

      Date: 09/14/2022

      We spoke with local management and they provided us with details on this matter. Management said that the resident came by the office yesterday just before 5pm. He stated that his son's vehicle was towed over the weekend. Management asked him if he had the parking permit in his window. He told them no but that it was in his spot. Management let him know that per the community guidelines change the parking permit needed to be placed in the window of any vehicle parked in a numbered spot. They also let him know that anyone was allowed to park in guest parking and that if they didn't want to use the passes he was welcome to park in any guest spot within the community. ******************** became loud and very aggressive after explaining this, telling me that it was his spot and he didn't care about the passes. I asked him to lower his voice and then let him know again that per the document he and his wife signed he knew a tag needed to be displayed in his window. He began screaming at management. Management let him know that he needed to leave the office and come back when he could have a civil conversation. He got louder and started coming closer to their desk telling management he was not going to leave. At which time the community manager picked up the phone and called 911. The dispatcher also heard him yelling in the background. Management began notifying people of the parking changes on June 21, 2022. The notice of rule change was written by our attorney and stated we would not start towing until August 15th. We waited until August 30th to allow our tow company to come in and tow for the permits. To allow residents to have a little more time to adjust to having their permits in their vehicles. Also adding, when my maintenance tech handed ******************** the initial document notifying him and his family of the parking permit change he was aggressive towards him stating he doesn't care about the change. He was in fact trespassed from my office since this is not the first incident we have had with ********************. He is able to pay his rent online or his wife is still able to come into my office to discuss any issues needed.

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am and have been a resident of the ****************** community in ************, ** for over 3 years. After 2 years and 6 or more property managers we decided that we should not sign another lease and go month to month for an additional fee of $50. Covid hit and Yes communities proudly waved their month-to-month fees from March of 2020 to March of 2021. At the beginning of 2022 they doubled our month-to month fee to $100.On Friday, September 9th my husband checked our mail and received a letter from Yes dated August 23rd stating that on October 1st our month-to-month fee was going up to $250. Yes is required by law to give us 30 days written warning for all rent increases and did not. I have an email from the United ********************* that shows the letter not coming to my mailbox until September 3rd but because of the holiday weekend did not physically hit my mailbox until September 6th. My husband went directly up to the office on Friday, September 9th and the employees in the office had the doors locked. On Saturday September 10th my husband received a phone call from ***** in the office. They discussed the issue and she apologized for the problems. She told him he would have to talk to the property manager on Monday to get the issue resolved. Monday morning my husband was at the office at 9am. At 9:10am the property manager entered the property saw him waiting and proceeded to drive the property another 10 minutes before opening the office nearly 30 minutes late. She then refused to assist in anyway stating that he "scared" her by knocking on the door Friday and that we needed to go through the corporate office from now on. My husband was angry, yes, but he did not even see this woman let alone speak to her for her to be "scared". She is claiming intimidation because he knocked loudly on the door. We have contacted the corporate office for issues in the past and have never to this day received any communication from them.

      Business Response

      Date: 09/13/2022

      Regional management informed us that they spoke to **************** today and have addressed their issues. 

      Customer Answer

      Date: 09/13/2022

       
      Complaint: 18012786

      I am rejecting this response because:

      The district manager has stated they are not going the waive the fee that they gave us ample time in their standards and are not going to follow the law about the law requiring a 30-day notice. We are following the law and have turned in our 30-day notice to vacate the property. I would like to leave this complaint up to warn people of the company's unlawful actions.


      Sincerely,

      *************************

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