We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DISH Network, LLC has 277 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5,006 total complaints in the last 3 years.
    • 755 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started 2/21/2025, called Dish because message was on our tv, called the said bill was not paid, our account is set on autopay for $137.43 every month, they raised the bill to $139,63, so I call the bank and raise the limit to that amount, a couples month later (April) another message, called again they had raised the bill again to $147. 63. I explained again if you raised to bill higher than the limit its not going to pay. I paid it with the *** and set this on autopay again, called the bank to raise the limit again, On 4/20/2025 another message, called Dish they said I had a pass due balance from bill not paid in February, I pulled bank records showing it was paid and somehow they done a price lock of which I would have agreed to by putting in our pin# which I did not, After talking with 3 of their ***s in the last 3 days, they refuse to cancel our account without paying $540.63 which they said was pass due amount and early cancelation which neither are true. I offer to email or send a copy of statement from my bank of payment and I did not agree to price lock or give my pin#. I just want this account canceled and charged no fees and a return box to be sent so I can return their equipment.

      Business Response

      Date: 05/09/2025

      May 7, 2025



      Ms. ***** *****
      *********************** N.
      ******, AR 72645

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************** 22, 2025, we received your complaint, dated April 22, 2025, filed with the Better Business Bureau.

      You said your bill increased from $137.43 to $139.63 and then to $147.63. You were informed of a past-due balance from February 2025 and your bank statement shows the payment being sent to DISH Network. You disputed the early termination fee and you said customer service would not cancel your service without charging this penalty.

      When we spoke, I informed you that your bill went from $139.97 to $147.43 because the $7.00 courtesy credit for three months you were receiving ended.

      The $139.97 payment will be applied; please allow ***** hours for it to reflect on your account. The remaining balance for service rendered and the early termination fee remain valid, as you canceled service while in a commitment.

      We apologize for any inconvenience.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 05/09/2025

       
      Complaint: 23235469

      I am rejecting this response because: This is the email that DISH sent to me: And as stated only the last Dish **** told it was a (pass due amount} and tried several times to resolve this issue by getting an email to send copy of statement.  Dish customer service **** would not give me an email, it was only till I filled a complaint with the BBB did I get an email and was able to verify that that payment was made. With that said, the Dish **** said it was $147. something and could lock it in at that price but then turn right around and said balance was $160. I told no we are doing that. Please see copy & paste of last email recieved from

      ****** *****@ ********.

      I consider this account paid if full and closed. 

    • Initial Complaint

      Date:04/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dish Network continues to raise my monthly service fee astronomically. Every time I call customer service I am given numerous excuses as to why they cannot keep my rate at a fair price. As of most recent, I was promised, that my rate would stay around ***** a month, for close to a year, and now it is up to approximately ******. This pattern, of greed, from this company, has been taking place for too many years now. Also, I have been a loyal customer since 2001. I would like to have money refunded for the difference in cost from the ****** to that of *****, and also to have my account constantly be price gauged.

      Business Response

      Date: 05/06/2025

      April 30, 2025



      Mr. ****** ****
      ***************************************>******************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************* 29, 2025, we received your complaint, dated April *******, filed with the Better Business Bureau.

      You expressed concern that we continue to raise your monthly rate. You recently experienced an increase from $89.00 per month to $130.00 per month. You requested a refund for the months you were charged $130.00. You also would like your monthly rate to remain at $89.00 and to be monitored to ensure it stays that way.

      Our records show that credits totaling $62.00 per month ended, resulting in the increase. On April 29, 2025,you were granted a monthly credit of $40.00 for a period of 12 months and an additional credit of $10.00 per month for three months. These credits lower your rate to $86.10; however, once the $10.00 credit expires, your monthly rate will adjust to approximately $96.10. We do show a one-time increase to $158.10;however, after credits were applied, it was adjusted down to $126.10;therefore, a refund is not warranted.

      It is important to understand that the $40.00 credit referenced previously is not a price lock or guarantee and your rate can be affected by future pricing adjustments.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with DISH Network on 2/26/2025. Per phone call, the ***resentative told me they were giving me ******* with advertisements, and a P***aid $300 **** card was coming after 30 days. After 30 days, they said Wait for it, I have been waiting. Any time i call or message them, they transfer me around and then tell me a Ticket has been opened to nothing. On 2/26, the call was monitored, and the *** promised me I would get the $300 p***aid card, which I could use anywhere I wanted to. I have been going online to their chats, ******** Messenger, and all they do is let's open a ticket or pass me around on phone calls to call different ***** numbers. This is very frustrating.

      Business Response

      Date: 05/12/2025

      May 10, 2025



      Ms. ***** Ram
      ***********************
      ********************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. ************** April 21, 2025, we received your complaint, dated April 21, 2025, filed with the Better Business Bureau.

      You said that you were offered a $300.00 gift card for establishing service, and you were informed you would receive the card within 30 days. You said you were not provided a resolution by customer service, and you requested to receive this gift card.

      A review of your sales call found that no gift card was offered or mentioned; therefore, one was not, and will not, be issued.

      We apologize for any inconvenience.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got dish in October , signed a contract for two years at ****** a month and now they are saying they raised it in September, even though I signed a contract for set amount for two years Made two payments in March and they say I still owe 380 I have paid ****** since October ****** times 6 months is only ******

      Business Response

      Date: 05/06/2025

      May 1, 2025



      Ms. ****** ******
      *********************************
      *******************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear *************************** 21, 2025, we received your complaint, dated April 20, 2025, filed with the Better Business Bureau.

      You said that you subscribed for service in October 2024 for $120.00 per month. However, in September 2024 your rate increased, and you now owe $380.00 even though you have only paid $771.00 since activation. 

      I sent an email with the following information to the email address *************************** you provided in your complaint, but it was returned as undeliverable.


      A review of your account found that just after activation, you canceled AutoPay causing you to lose the $5.00 per month discount. Also, in October 2024 the cost of local channels increased by $2.00. These two adjustments increased your monthly rate to $127.00 and adjusted taxes. Please note that your two-year guaranteed price is for your core package only: the Americas Top 250. 

      You missed your November and December 2024 payments and requested a payment extension on December 22, 2024. This added a $12.00 late fee and a $15.00 payment extension fee to your balance. Subsequent payments did not make up for the shortages, which resulted in a balance carrying over from month to month, plus a $12.00 late fee each month. In addition, you still have a leased receiver in your possession, and you will be charged an unreturned equipment fee if it is not returned. 


      As a courtesy, I waived the $340.00 early termination fee and the $25.00 return shipping fee. This reduces your balance from $662.70 to $296.20, which is valid for service rendered.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I call Dish N/work to finish with the service on the 17th of April 25 but they said I have to pay $450.00, I said him that I didnt ask to up-grade the system but their sales agent in *********** said if dont up-grade then you system will not operate with most of channel. I even asked will it cost me any extra they said no even I dont need the service. They changed to ******.I have with DishN/work for over 14 yrs

      Business Response

      Date: 05/15/2025

      May 9, 2025



      Mr. ****** ****
      **************************************************************************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************* 22, 2025, we received your complaint, dated April 18, 2025, filed with the Better Business Bureau.

      You said that you called in to disconnect your service on April 17, 2025, and you were informed that you would have to pay an Early Termination Fee (ETF) of $450.00 for upgrading your equipment. You said you did not ask to upgrade, but the agent you spoke with told you that you would not receive most of the channels if you did not.

      As stated in my email to you today, I reviewed your March 11, 2025, call and found that the agent disclosed the requirement to enter a 24-month contract and that cancellation before the end of the contract term would incur an ETF of $20.00 per month remaining in the contract. However, as a courtesy, I waived the ***. Please feel free to cancel your service without penalty at any time.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** / ******* Better Business Bureau
                      *************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Dish Network customer service on 4/15 to cancel my service. I have been a customer for 15 years. I spent almost 15 minutes on the phone with a representative. I noticed today that my ************ is still active. I called and again spent nearly 30 minutes on the phone. The representative stated they had no record of my call, and my service had not been cancelled. They would not retro the cancellation, because they "could not". I offered to provide a screen shot of my call, and the representative continued to say they had no notes on the account. After being a customer for 17 years, I will not be returning to Dish out of principal. had I not caught the mistake, i would have been responsible for the ongoing service that I had cancelled.

      Business Response

      Date: 04/30/2025

      April 25, 2025



      Ms. ******** *****
      ************
      Glide, OR 97443

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************** 17, 2025, we received your complaint, dated April 17, 2025, filed with the Better Business Bureau.

      You said that you requested to cancel your service on April 15, 2025, but it was not done until you called back in on April 17, 2025. You were also informed there was no record of your cancellation request on April 15. You requested a billing adjustment.

      Our records show your service was canceled on April 17, 2025.The agent you spoke to waived the $25.00 box return fee. Any additional compensation request is declined.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 04/30/2025

       
      Complaint: 23217845

      I am rejecting this response because: This does not address the poor customer service received after being a customer for nearly 20 years. I was not requesting any additional compensation, however, this is not a satisfactory response. 

      Sincerely,

      ******** *****

      Business Response

      Date: 05/09/2025

      May 7, 2025



      Ms. ******** *****
      ************
      Glide, OR 97443

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. **************** May 6, 2025, we received your rebuttal, dated May 6, 2025,filed with the Better Business Bureau.

      You continue to express dissatisfaction with the customer service you received.

      We regret if you found our response unsatisfactory. We do strive to provide the best customer service in the industry, and we apologize for your experience and your feedback is much appreciated.

      Please note: any disciplinary actions will be handled internally and not shared; however, we take this seriously, and the appropriate personnel have been notified.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payment of ****** to restore my services. The recording told me ************** will be restored in 15 minutes." well an hour went by, and no service restored. I called the ************** to speak with a customer service agent to let him know my service had not been turned on. He put me on hold and when he returned, he said, "Oh, your service has come up because you need a new receiver." I told him this had never happened to me before. They have been trying to get me to buy a ****** every time I make a payment. I always decline. So, I demanded to talk with the manager. He put me on hold again. I waited and no one came. I hung up and called again. The next representative named **** told me "No, you don't need to get a new receiver." She said she would help me troubleshoot problem. My control device needed new batteries. She said I needed new batteries for the remote or she couldn't help me. I had to drive to the store to buy new batteries. This has never happened to me before when they restore my services. It's always restored in 5-10 minutes. I feel calling to this call center in the *********** is useless. When I've asked to speak to a manager, suddenly there's no one around or they keep me on hold for so long that I hang up. Why was today different? I've never not had my services restored when I make a payment. I've never had to wait more than 15 min. First, they're trying to sell me a new receiver, or having me go to the store to buy batteries for my remote. It's also so frustrating trying to get a hold of a manager with DISH.

      Business Response

      Date: 05/06/2025

      April 30, 2025



      Ms. ******* *****
      ******************* SW
      ***********, NM 87121

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************** 17, 2025, we received your complaint, dated April 17, 2025, filed with the Better Business Bureau.

      You said that you made a payment to restore service, but it did not occur even though the automated phone system informed you it would within 15 minutes. When you called to inquire, you were told your equipment was old and needed to be replaced. When you called back and spoke to another representative, you were told you needed to replace the batteries in your remote control. You stated that you have always been able to make a payment and have the service restored without having to replace equipment or batteries.

      A review of your account found that you have ViP211 receivers, which are several generations old and considered obsolete; therefore, it is possible that your equipment did not readily receive the reactivation signal. Please note that service would not have been affected prior to disconnection because the two systems had already been synchronized. Our records show that you have a technician visit scheduled for May 9, 2025, to have your equipment replaced.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/16/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to cancel service on 2/13/25 @1035am. I spoke with a representative that did the usual round and round offer, which I declined and still requested to cancel. After 45min on the call, she put me on hold(as she had multiple times throughout the call) and then acted like she couldnt hear me. For 5 more minutes we did the back and forth hello. I was pushing numbers (if she legit couldnt hear)so she wouldnt think I hung up-and then she disconnected the call. She didnt call back like others have done in the past when they had to disconnect the call for service reasons. I wasnt about to call back just to spend another hour or longer on the phone to get the same result. I sent an email to customer service explaining the situation. Ive also sent 2 follow up emails, all of which have gone unanswered. I spoke to a representative on 3/30 who called to try and get me to pay a bill past my cancellation date, I explained to him the situation and told him I would gladly pay an adjusted bill based off the date I canceled. I spent another 45 minutes of the phone without resolution, before having terminate the call so I could clock in for work. I spoke with someone again on 4/9 who I relayed the info to, who was now trying to charge me even more money and for services not provided (as they had stopped 3/16 per email). I had been a customer for years, and am extremely frustrated and disappointed with the poor service and ignorance/mishandling of this issue. This is a dishonest way of doing business and disrespectful to good customers.

      Business Response

      Date: 04/29/2025

      April 23, 2025



      Ms. ****** *********
      *******************************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ****************************** 17, 2025, we received your complaint, dated April 16, 2025, filed with the Better Business Bureau.

      You stated that you called in to disconnect your account on February 13, 2025,however, it remained active and therefore, you dispute the balance due.

      We appreciate that you brought your customer service concerns to our attention for internal review. As a courtesy, I waived your account balance.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

      ****** ********

      Customer Answer

      Date: 05/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *********
       

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new house and had the dish network service the installer put holes on my ceilings in two bedrooms and a black cable right in the middle of the walls in both bedrooms ceiling debris all over the furniture left trash all over the property.

      Business Response

      Date: 05/06/2025

      May 3, 2025



      Mr. ****** ********
      ******************
      ********************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ***************************** 16, 2025, we received your complaint, dated April 15, 2025, filed with the Better Business Bureau.

      You said the technician put holes in your ceiling and left debris on your property. You requested a billing adjustment.

      I confirmed you have been reimbursed $580.00. For your convenience, enclosed is a copy of your signed damage release with the resolution.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      Enclosure

      cc:           ****** / ******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 26 2025 I made my payment of ****** to dish. Next day I made another payment by mistake and contacted Dish to refund or cancel second payment. Now I have received another bill for ******. I have called them many times and got the run around. Last conversation was they would send me a check and I have received no information that the check was issued. I am not going to give them another payment when they have my money already and online it is still listed.The customer service is lacking and I do not have the budget to pay again.

      Business Response

      Date: 04/29/2025

      April 28, 2025



      Ms. *** ***
      *******************************************>*****, OR 97720

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************ 15, 2025, we received your complaint, dated April 15, 2025, filed with the Better Business Bureau.

      You said that you were told you would receive a check, but you have not.

      Our records show that a check was sent on April 11, 2025,and cashed on April 22, 2025.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********

    DISH Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.