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Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,995 total complaints in the last 3 years.
    • 749 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new house and had the dish network service the installer put holes on my ceilings in two bedrooms and a black cable right in the middle of the walls in both bedrooms ceiling debris all over the furniture left trash all over the property.

      Business Response

      Date: 05/06/2025

      May 3, 2025



      Mr. ****** ********
      ******************
      ********************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ***************************** 16, 2025, we received your complaint, dated April 15, 2025, filed with the Better Business Bureau.

      You said the technician put holes in your ceiling and left debris on your property. You requested a billing adjustment.

      I confirmed you have been reimbursed $580.00. For your convenience, enclosed is a copy of your signed damage release with the resolution.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      Enclosure

      cc:           ****** / ******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 26 2025 I made my payment of ****** to dish. Next day I made another payment by mistake and contacted Dish to refund or cancel second payment. Now I have received another bill for ******. I have called them many times and got the run around. Last conversation was they would send me a check and I have received no information that the check was issued. I am not going to give them another payment when they have my money already and online it is still listed.The customer service is lacking and I do not have the budget to pay again.

      Business Response

      Date: 04/29/2025

      April 28, 2025



      Ms. *** ***
      *******************************************>*****, OR 97720

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ************************ 15, 2025, we received your complaint, dated April 15, 2025, filed with the Better Business Bureau.

      You said that you were told you would receive a check, but you have not.

      Our records show that a check was sent on April 11, 2025,and cashed on April 22, 2025.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving a past due bill in the amount of ****** for termination of Dish Network services. I did not terminate or request my services be terminated. They have been terminated, but not by my request I spoke with Dish regarding this bill and they said that a woman from my home requested the service be terminated. This is impossible as my wife is the only other resident in my home and she is in end stage Alzheimers and is not able to verbally communicate. I requested that they provide me with the transcript of the call where the contract was terminated. They have not done so. I have been turned over to Transworld system *** collection service for unpaid bill. I expect the bill removed and my credit not be impacted.

      Business Response

      Date: 04/29/2025

      April 23, 2025



      Mr. ***** *******
      ***************>************, IN 47331

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **************************** 15, 2025, we received your complaint, dated April 14, 2025, filed with the Better Business Bureau.

      You said that you have been receiving collection notices regarding your account,and you indicated you did not request for it to be disconnected. You were told that a woman made the request, but you said this is impossible, as the only woman in the home is unable to communicate. You would like the balance waived and for your credit report not to be impacted.

      When I spoke with your son *****, I advised him that I reviewed the call from January 9, 2025. I found that a woman called in, verified the account by providing the account security code, and stated she wanted to cancel because she is moving into a nursing home and is unable to take the service with her. I advised your son that we consider the balance valid, but he disputed my review and requested a copy of the call. In order to receive this, we require a subpoena. Please include the following information: account number, contact phone number, Social Security Number, full credit card or bank account number and the name of the banking institution (if related to credit card fraud). You can send this by mail to: DISH Network L.L.C., Attn: Subpoena Request, *******************************, or fax to: ************, Attn: Subpoena Request.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **************************************
                      ******, CO 80210

      ****** ********

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $384.90 was fraudulently taken from my account. When I canceled Dish, I was told there would be no Charge as I have been with them over 2 years. They removed this money form my account without my knowledge, Also, the have damaged my shingles, and refused to correct the problem or pay for the damage

      Business Response

      Date: 04/30/2025

      April 26, 2025



      Mr. **** ********
      *******************************
      ********, OH 44870

      Re:          BBB Complaint #********
                      **************** - ************

      Dear ***************************** 15, 2025, we received your complaint, dated April 14, 2025, filed with the Better Business Bureau.

      You said $384.90 was taken from your account without your authorization despite being told you would not be charged when you disconnected your service. You also stated that there was damage to your shingles we refused to address.

      My attempts to contact you at ************** on April 25 and 26, 2025, were unsuccessful, but I left a message each time. I also sent an email to ****************** with a request that you contact me.

      When you enroll in AutoPay, you give DISH Network permission to withdraw the entire account balance on the billing due date. Because you did not return the leased equipment, you were charged a total of $384.90 for unreturned equipment and service rendered.

      Our records show your damage claim was settled in August 2023. Enclosed is a copy of the signed settlement letter for your convenience.If you are referring to new damage outside of this, please reach out to customer service at **************** to submit a new damage claim.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      Enclosure

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 05/12/2025

      My main concern is the room. They agreed to give a dish card for the repair I did on my siding, as it would have cost them to replace the whole back side of my home due to matching what I have.  Luckily I found a couple of pieces up in my attic that matched.  That didn't involve the roof which was
      Ruined.

    • Initial Complaint

      Date:04/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the phone I cancelled my service and auto payment on March 3, 2025. I was told that my account was up to date and that I would receive a final bill in the mail once they received my equipment I got said bill for $50.11 and mailed on April 12. When looking over my bank statement for March, I noticed an auto.payment of $137.49 was processed (by mistake). When I called to have this credited back to my account they refused to do this because Id agreed to have my payments automatically deducted (even though Id cancelled auto payment and made my last payment on the phone). They were unable to explain why I was charged for March even though Id cancelled my account on March 3. I should have only been charged for 1 day, not the entire month. My service officially ended I think on March 4. We went around and around until I gave up. Please help me recover the over- payment of $137.49 minus one day Thank you so much for all you do.

      Business Response

      Date: 04/29/2025

      April 24, 2025



      Ms. ******** *******
      **************************
      **********************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **************************** 14, 2025, we received your complaint, dated April 14, 2025, filed with the Better Business Bureau.

      You said that you canceled service on March 3, 2025, and you were informed that you would receive a final bill you could pay by check. However,you were charged $137.49 in addition to the $50.11 final bill.

      A review of the account shows that the February 1, 2025, bill was not paid, so it rolled over to March 1, 2025, which increased it to $285.98. However,on March 3, 2025, you paid $137.49 over the phone with a customer service agent. Once your account was disconnected on March 4, 2025, the balance owed was $50.11. The payment for this was received by check on April 19, 2025,bringing your account to a zero balance.

      We regret any confusion.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Dads remote was not working. I called DISH on Saturday 3/23/25. We did not have the 4 digit code as my mom had it who passed away 12/23. They were able to verify and log in. After an hour of troubleshooting, the agent determined a new remote was needed. On Sunday, 3/24/25 I called DISH back. Again they remote in and determined a new remote was needed and would be mail 1-8 business days. On Monday, April 7th I called to inquire about the remote. Ive gotten nothing but the runaround demanding a 4 digit code. Ive called 7-8 times with the same story even though they should have documentation of the calls 3/23 and 3/24 respectively. My complaint is that DISH has failed to provide my father his remote as promised and evidenced by previous contacts. He can not get his DISH services to work despite paying them for services not rendered.

      Business Response

      Date: 04/29/2025

      April 24, 2025



      Mr. **** ******
      ********************************************************************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear *************************** 11, 2025, we received your complaint, dated April 10, 2025, filed with the Better Business Bureau.

      You said that you called in on March 23, 2025, because your father was having trouble with his system. It was determined that the remote control needed to be replaced and one would be shipped, but it was never received.

      I ordered a replacement remote to be shipped out immediately. As a courtesy for the issues you and your father experienced, I applied a credit of $86.50 to his account.

      We apologize for any inconvenience this has caused.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 04/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******
       

    • Initial Complaint

      Date:04/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying my Dishtv every month.I changed my plan to a more affordable plan costing me $40 the first month and $64.95 thereafter. Today I saw an additional payment of $180 taken out of my bank.I called Dishtv to dispute the transaction. I was told I missed a payment in November. My bank records shows I made my payments.When I changed my plan the person told me I was up to date.If I owed money to Dishtv why wasn't my service disconnected?I am not under a contract.

      Business Response

      Date: 05/06/2025


      May 5, 2025        



      Mr. ***** ******
      ***************************************************************

      Re:          BBB Complaint #********
      ************

      Dear *************************** 11, 2025, we received your complaint, dated April 10, 2025, filed with the Better Business Bureau.

      You stated that you switched to a $64.95 per month plan, but the next payment taken from your bank was $180.00. You called customer service who told you that a payment was missed in November 2024. You requested to receive a refund.

      Our records confirm that there was no payment made to your account in the November 2024 billing period.

      On April 9, 2025, you spoke to a representative and made a programming package change. Your account was disconnected the next day, April 10, 2025, at your request.

      The payment of $180.00 was a manual transaction made through the automated phone system on April 3, 2025, as was a subsequent payment of $164.82 made on April 9, 2025. These payments resulted in a credit balance on your disconnected account. I requested a refund of $91.74; please allow seven to ten business days for processing.

      Sincerely,



      ***** *******
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ***** *****

    • Initial Complaint

      Date:04/10/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a long-standing customer of ********************, and I am writing to file a complaint regarding deceptive business practices and misleading information that led to my current bill of $202.90, mostly due to cancellation fees.On March 28, 2025, I called Dish Network to cancel my service, as my bill had become unreasonably high. I spoke with a representative who informed me that I had been enrolled in the Latino package without my consent, which had caused my bill to increase. I never signed up for this package nor gave permission for this change. The representative offered several discounts to reduce my bill, which she said would lower it to approximately $45 per month. However, she did not disclose that this would also downgrade my service to the lowest package, resulting in the loss of local channels that I can easily access through free antennas or apps. This was a significant disappointment, as the channels left in my package were not something I would watch.On March 31, 2025, I called back to cancel again and explained the issue with the service downgrade. I requested a copy of the "telephone agreement" and the terms I had just agreed to. Despite assurances from another representative, I have yet to receive these documents.I am also concerned about the lack of transparency regarding my contract renewal. I was not properly informed that my bill would be reduced only by switching to a much lower package, nor was I made aware of the consequences of this change. I feel that Dish Network has not provided accurate information regarding the terms of my agreement, particularly for the extended contract I was unknowingly entered into.I am seeking a resolution of not being required to pay the cancellation fee of $202.90, as I was not provided with accurate or complete information when agreeing to the new terms, nor was I given the documents I requested to review the changes made to my account.Thank you for your time and attention to this matter.

      Business Response

      Date: 04/23/2025

      April 23, 2025



      Ms. ****** *******
      **************
      **********, UT 84339

      Re:          BBB Complaint #********
                      **************** - ************

      Dear **************************** 10, 2025, we received your complaint, dated April 10, 2025, filed with the Better Business Bureau.

      You disputed your $202.90 balance because you were enrolled in a Latino package without your consent. You also indicated you were unaware of your package being downgraded.

      Our records show the Latino Dos package was added through your ****** receiver or the app on January 2, 2025.

      When you accepted the new commitment through our automated phone system on March 24, 2025, you were informed you were being downgraded to the Flex Pack.

      As an exception, I waived your final balance.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 04/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******
       

    • Initial Complaint

      Date:04/10/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DISH tried to bill us for time we didnt use and they had kept increasing the monthly charge and gave no reason. We canceled our service and told them to send the box to return the ******. Now they are trying to continue to charge us for service we didnt use. They were rude and this type of fraud should be prosecuted! And the box they sent is too small for the ******!

      Business Response

      Date: 04/30/2025

      April 29, 2025    



      Mr. ***** ********
      ********************************
      ****************************

      Re:          H*6*1*7*9*2*8*1*8*1H Complaint #********
      ************

      Dear ***************************** 10, 2025, we received your complaint, dated April 10, 2025, filed with the H***7*5*6*5*4*5*1*6*9H.

      You stated that that you canceled your service, but you were still billed. You also indicated that the box we sent to you was too small for the ****** receiver. In addition, you requested no further contact from us.

      A review of your account found that you requested for it to be canceled on January 28, 2025, while speaking to a representative. However, the cancellation was not processed because your call was disconnected before all disclosures had been given.

      The last payment of $156.*7 on February 6, 2025, covered the past-due amount through January 16, 2025. As a courtesy, I waived the remaining balance.

      The small box that you received was for the return of the Joey * receiver. I requested another box be shipped to you for the return of the ****** receiver. Please return the equipment in a timely manner to avoid unreturned equipment fees.

      Sincerely,



      ***** *******
      Corporate Case Manager
      Executive Escalations Team
      H*2*5*2*9*9*4*9*7*2*9H, L.L.C.

      cc:           ****** /******* H***7*5*6*5*4*5*1*6*9H
                      *************************
                      ******,CO 80210

                      ***** *****

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Dish Network for approx 3 yrs. A year before I cancelled I had conncidered cancelling because their bill was going too high as I am on a fixed income. I almost cancelled then the price of a new service was way too high, so I called them back and asked to just maintain my service. In Feb of this year 2025 I disconnected service and went to Spectrum. They continue to send me bills of $238.51 this month saying that I agreed to an additional 2 yrs. I did not agree I just ***** service because of the cost. I have repeatedly called them to Prove I agreed. I did not I am disputing this charge and will not pay for it until it is proved I agreed to it. I did not. Thank you for listening, **** ******

      Business Response

      Date: 04/21/2025

      April 17, 2025



      Ms. **** ******
      *****************
      **********, OR 97503

      Re:          BBB Complaint #********
                      **************** - ************

      Dear *************************** 10, 2025, we received your complaint, dated April 10, 2025, filed with the Better Business Bureau.

      You said that you canceled your account, but you still received a bill for $238.51.When you called in to inquire, you were told that you agreed to a new ************ said that you never agreed to a new contract and requested that we remove the balance.

      When we spoke by phone, I advised you that a review of your March 11, 2024, call found that you were offered our Preferred Customer Offer in order to receive a locked-in monthly rate for two years. The disclosures were read to you by our agent. They then transferred you to our automated phone system (which also provided the disclosures) and you were required to enter in your account security PIN to accept the offer; therefore, we consider the balance valid.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **************************
                      ******, CO 80210

                      ****** ********

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