Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,006 total complaints in the last 3 years.
754 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have returned the equipment as required with the packaging and label provided when I closed my account with Dish. I have been charged for the equipment stating it is unreturned, however I have the receipt showing it was returned. I tried to contact Dish directly both via chat and via phone and unable to reach a live person because the prompts continuously ask me to reinstate my account.
Business Response
Date: 06/20/2025
June 18, 2025

Ms. Amber Rutherford
33434 206th Ave. SE
Auburn, WA 98092

Re:          BBB
Complaint #23381651
                8255909749888068
- 2025-05-10784

Dear Ms. Rutherford:

On May 27, 2025, we received your complaint, dated May 27,
2025, filed with the Better Business Bureau.

You
said that you returned the leased equipment and you have a receipt confirming
it was delivered to us, but you were still charged. You request a refund.

I
reviewed your account and found that it had been more that 30 days from the
date of cancellation when the leased equipment was received; therefore, the
unreturned equipment fee was charged, per our policy. This fee has been removed
and your account balance is now $0.00. A refund is not warranted your credit
card was not charged.

Sincerely,

Chris Gallegos
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani

Customer Answer
Date: 06/22/2025

Complaint: 23381651

I am rejecting this response because:
It is 30 days once the shipping label and shipping box are received, which I received on April 23rd, and have an email to show it. I sent the equipment back May 6th. This is not 30 days.

Best,

Amber Rutherford
Initial Complaint
Date:05/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish Network deliberately put me on ******* so that they could go into account whenever they want to. This cause about ****** out of account that I did not authorize. Now my brother who rented me his house wants to take my car and throw me out of his house. Caused great family devision. I never authorized Dish Network to take out payments automatically
Business Response
Date: 06/19/2025
May 30, 2025

Ms. Gwendolyn Benton
9508 Acorn Park St.
Capitol Heights, MD 20743

Re:          BBB
Complaint #23379225
                8255909219763908
- 2025-05-10700

Dear Ms. Benton:

On
May 27, 2025, we received your complaint, dated May 26, 2025, filed with the Better
Business Bureau.

You
said DISH Network placed you on AutoPay without your authorization. You requested
it be removed.

When
we spoke, I informed you that you are not on AutoPay and it was not added to
your account. The reason two payments were made in May 2025 is because you had
a future-dated payment that was scheduled to be sent to DISH Network on May 21,
2025, after you had made a payment on May 19, 2025. You accepted this
explanation.

If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7762.

Sincerely,

Alicia Clark
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C

cc:
          Denver / Boulder Better Business
Bureau
                3801 E. Florida Ave., #350
                Denver, CO 80210

                Nicole Steffani
Initial Complaint
Date:05/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for TV services on November 2024 and paid a total of $170.56 on 11.25.2024 covering the month of November and December 2024. I advised the representative that I would be traveling out of the country for 6months and that I needed to set up re-occuring payments of $76.78 monthly. I provided credit card information and I was told that everything was set up on that day. Upon my return from travel (May 2025), my service was disconnected (approx. February 2025) and I had been charged an early contract termination fee $380 plus service of $128.91 (January and February) and $50 for return of equipment boxes, plus $479.94 equipment fees. Since the equipment was returned the $479.94 which was removed on May 20, 2024. During my time on travel, I was not notified by dish that payments were not drafted or that my service would be disconnected. I was not notified by email, text, or mailed statements. I had no way of knowing that Dish was not able to draft payment. The representative explained that the card on file for re-occuring payments could not be charged, however, the bank does not have any information of attempted charges.I do not agree with paying the early termination fee of $380 and the $50 charge for boxes because I was not notified of this information to give me an opportunity to rectify the situation.
Business Response
Date: 06/17/2025
June 3, 2025

Mr. ******* ****
*****************
*********************

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. *************** May 27, 2025, we received your complaint, dated May 24, 2025, filed with the Better Business Bureau.

You said that the early termination fee associated with your contract should be waived because you were not made aware that your payments were not being made.

DISH Network will call, email (if an address is provided) and post on TV screen messages when a payment is past due. Unfortunately, your reasoning is not justification to waive your early termination fee.

A review of your account reflects that AutoPay was removed in November 2024 due to a declined response for payment. It was added back, but again removed in January 2025 for the same reason. We recommend that you work with your financial provider to find out why the payments are not being allowed.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

****** Steffani
Customer Answer
Date: 06/20/2025

Complaint: 23374466

I am rejecting this response because I did not receive call, text, or a broadcast on the tv as you say to inform me that payments were not being made. In addition I did not receive statements from dish as a form of notification. Dish failed to properly notify me as a customer that payment were not received
on Nov 25 a payment of $170.56 was made and the customer service *** initiated and confirmed auto pay set up on the same card that had just been charged for $170.56 to start Jan. 02, 2025. I am being charged $380 for early termination fee, $128.91 for service and $50 for shipping of labels.

Sincerely,

******* ****
Business Response
Date: 07/01/2025
July 1, 2025

Mr. ******* ****
*****************
*********************

Re:          BBB Complaint #********
                **************** - *************

Dear ************************ 30, 2025, we received your rebuttal, dated June 27, 2025, filed with the Better Business Bureau.

You rejected our response stating that you received no notification that your payment was past-due. You stated that you made a payment in November 2024 and January 2025.

There is no indication on your account reflecting that you did not receive notification of your bill being due.Furthermore, your account reflects a payment on November 23, 2024, for $170.56;however, this is the last payment we received from you, which resulted in your account being closed prior to the expiration of your contract. Enclosed is a copy of your contact for your records. We consider your term commitment valid.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

Enclosure

cc:           ****** / ******* Better Business Bureau
                **********************************************
                ******,CO 80210

                ****** ********
Initial Complaint
Date:05/24/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I had an account with dish network in 2020 I havent lived here in months I have an outstanding balance that they are making my son pay even though he has not had dish network before. They refuse to transfer me back to verification or let my son open an account in his name which is unfair business practices.
Business Response
Date: 06/02/2025
May 29, 2025

Ms. ********* *****
***********************
**********, IN 47122

Re:          BBB Complaint #********
                **************** - *************

Dear Ms. **************** May 25, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

You stated that you owe us money for a past account and it is impacting you sons ability to open an account. You requested that we open an account for him.

Your account was closed due to nonpayment and has a current balance of $583.27 owed. Due to this, we will not open an account at that address under a family members name as part of our business rules. In order to have service at the address in question, the current balance owed needs to be paid in full.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

******* *****
GM - Retention Operations
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,**** ******* I moved from my old home address. I'm not at my old address. I have paperwork that is no contact. I called them 3 years ago to give new address. And close my account with dish. They did not. I keep getting bills from them. I'm not with them I have paperwork that has on it that my account is closed. But DISH keeps doing other things. I'm really upset because this is not right at all. I've called told them everything and they keep telling me nothing they can do. I've told them I can send you all my paperwork! They say no. I just want my bill that was closed on April 24, 2025. I'll pay that. But I'm not paying nothing else. They really need a better way of helping people who are not at fault.
Business Response
Date: 06/17/2025
June 13, 2025

Ms. Mary Woodson
1104 Blackstone Ave.
Hopewell, VA 23860

Re:          BBB
Complaint #23371520
                8255909735307057
- 2025-05-10579

Dear Ms. Woodson:

On May 23, 2025, we received your complaint, dated May 23,
2025, filed with the Better Business Bureau.

You
said that you canceled your account in April 2025. You expressed concern that
you might be in a contract. You requested your account be closed and to be billed
just for April 2025.

The
contract you reference was entered into on January 12, 2024, when you upgraded
your equipment. I closed your account and waived the final balance in full,
nonetheless.

Pease
note that you need to return the Hopper receiver and remote control. If you
need the return kit to be sent to an address that is different from what we
have in the system, please call 1 (800) 333-3474 and provide the address to customer
service; otherwise, it will be sent to the address on file.

If
there are further questions or concerns about this issue, please feel free to
contact me at (720) 514-7747.

Sincerely,

Chris Gallegos
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Initial Complaint
Date:05/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June ******* I called for a full refund of services that were not used. I was made aware by my Government Appointed Fiduciary that my Dish bill was increasing. I told them that the Dish was removed from my roof in Feb. 2022 when my roof was replaced. I called to cancel and to return the equipment and **** said it was obsolete so no need to return. I informed the ***** that my bill was paid by the government and that I had no access to see what is in the account or if it stops billing me. I told them what type of government account it was and how important it was to stop the service because of that. I did not use the service and my roofer can verify removal and discard of the equipment with the rest of the roofing debris. I am asking for a full refund of what was STOLEN from my account from Feb. 2022 until June 2024. Instead of canceling the service, the ***** paused it over and over again and continually charged me for something I couldn't use. Just like they canceled it in June 2024, they could've done it when I asked the first time. Listen to the recorded conversation please and you will see. I called Feb.7,2022, Apr. 2022, Jun. 30, ************************************************************* later instead of canceling. The government did their job by paying whatever bills came across their desk. They do this because of treatment of a brain tumor in the Army. This is a ****************** Managed Account. The money was essentially STOLEN from this account. Just like a fraud when someone charges ******** for false treatment/billing and the government goes after them, this account is in that same category. When the Government is aware of false charges, they take action. This situation has caused my symptoms to get worse and it has taken me a long time to get back to file this complaint. I just want the money refunded to my Government Managed account. I asked for the service to be canceled many times and was continually charged. Corporate needs to refund the ****
Business Response
Date: 06/17/2025
June 13, 2025

Ms. Valerie Singh
1613 Rusty Nail Dr.
Temple, TX 76502

Re:          BBB
Complaint #23370991
2025-05-10578

Dear Ms. Singh:

On May 23, 2025, we received your complaint, dated May 23,
2025, filed with the Better Business Bureau.

You stated that you canceled your account in April 2022, and
you requested a refund of all payments made since then.

A review of your account reveals no record of a
disconnection request prior to June 25, 2024. Please note, it is each consumer’s
responsibility to monitor their own financial accounts to ensure they are being
billed correctly.

DISH Network is not responsible for this
issue and therefore, a refund is not warranted.

Sincerely,

David Rikkers
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                David
Laslo
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called costumer service a few months ago to cancel my membership, someone pick up my called and made the adjustments. My membership was cancelled and I sent back the devices to Dish.I have been getting calls from dish saying that I never sent the devices and that my membership wasnt cancelled until this month. They are charging me fees for not paying for a service I no longer have since I returned their devices awhile ago. They dont want to resolve this problem and insist in us to pay them.We can not pay for a service we requested to be cancelled, it is not our problem that the Dish employee didnt do her job right, we would like to get this problem solved because we are not paying for something we havent used and we dont have on our hands.The account is on my moms name: ***** *******
Business Response
Date: 06/04/2025
May 28, 2025

Mr. ***** *******
**************************************************************

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. ****************** May 22, 2025, we received your complaint, dated May 22, 2025, filed with the Better Business Bureau.

You said you called in to cancel your service and you returned the leased equipment.However, it was not disconnected and you disputed having to pay.

Our records do not show you called in to request for your service to be canceled.Your service was disconnected due to nonpayment on May 8, 2025, and a return kit was sent on May 15, 2025. If you returned the leased equipment, please email the tracking number to ********************** so I can monitor the shipment.

The final balance for service rendered will remain valid, along with any unreturned equipment fees, if applicable. As a courtesy, I waived the $100.00 early termination fee.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** ********
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a new customer and was told I was going to get a ****** by gift card. This was back in January and I still dont have it. Now dish tells me I was not able to get the card. I did everything that I was suppose to do and they would not honor what was said. They only want a sell they do not care about customers.
Business Response
Date: 06/13/2025
June 12, 2025

Ms. ******* ***
**************
Slidell, LA 70458

Re:          BBB Complaint #********
                **************** - *************

Dear Ms. ************** May 22, 2025, we received your complaint, dated May 22, 2025, filed with the Better Business Bureau.

You said that you did not receive the $200.00 gift card promised for opening an account; therefore, you requested a refund.

As stated in my email to you today, I reviewed your account and located the offer for a $200.00 gift card; however, due to the amount of time that has passed since activation and since the offer code was never added to your account, we would not be able to issue it. However, I did apply a $200.00 credit to your account in place of the gift card; therefore, the payment of $152.92 that was due tomorrow, June 13, 2025, does not need to be made. The remaining balance of $47.08 from this credit will be applied to your next bill and reduce it by the coordinating amount.

We apologize for any inconvenience this may have caused.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:05/21/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had dish adjust my account to a lower package and price. We agreed on the price. *****. I pain the invoice I had for 134 and the next month was paid with a few dollars left over. The next month the price was no what we agreed on, they did not have record of the adjustment so I cancelled. Now I got a bill for early termation. ******. I do not like dirty sales tactics and scripted bait and switch They will now credit using their contract as backup. Verbal only in the maize of their pitch. Please help me get this to go away. Thanks
Business Response
Date: 06/13/2025
June 10, 2025

Mr. ***** Peak
**********************
*******, KS 67002

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. *************** May 21, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

You disputed the final bill you received that included a $210.00 Early Termination Fee (ETF). You said that you disconnected your service due to your monthly rate not being the $69.00 you agreed to, and you requested the ending balance be waived.

Our records show you agreed to an existing customer offer to reduce your monthly rate in December 2024, which came with a two-year term commitment and if not fulfilled, an ETF. I made an exception and reversed this fee of $210.00, nonetheless.

The equipment return fee is part of the original promotion you agreed to when your account was established in August 2019; therefore, it is valid. Your new ending balance is $67.00 ($25.00 equipment return fee and the difference is for service rendered from March 30, 2025, through April 11,2025).

We apologize for any inconvenience or confusion this may have caused you.

Sincerely,

******* ******
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ***** *****
Initial Complaint
Date:05/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish Network on television not working. Error comes up "**** Cable Not Connected". Called Dish. They ran me through a series of tests. Conclusion by them was that I needed to buy new **** cable. Went out and bought new **** cable. Still doesn't work. Called Dish again. They wanted to run the same series of tests. I said those have already been run and you told me to buy the **** cable. I want a technician sent over. My mom is 85 years old and has been so distraught over all of this. They said they were going to charge me for a technician. I said we were under contract and it is their equipment that is not working. They said because I don't want to do the same tests, they are going to penalize us for wanting a technician. I again insisted that we are not to be charged and we want them to back up their own equipment. She refused. I want the equipment and television working, at no cost and to be reimbursed for the days where we have been without service. I want an apology to my mom for all the stress they put an 85 year old woman through. This company does not care about 16 year customers. Their customer service is horrible and threatening. Hopefully more people will know the tactics used by this dysfunctional business.
Business Response
Date: 06/02/2025
May 23, 2025

Mr. **** *****
******************
*********************

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. **************** May 21, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

You stated that your mother has been experiencing technical issues with her equipment. You said that she bought a new **** cable; however,that did not fix the problem. When speaking with customer service, you were advised a technician visit would result in a charge to the account. You requested a free technician visit and a time-without-service credit.

When I spoke with you today, you let me know that after some more troubleshooting on your end, the TV started working again on Thursday, May 22, 2025. I offered to send a technician out anyway and at no cost to review the system; however, you elected to monitor it for now and you agreed to reach out to me if any future issues occur. I placed a credit on your mothers account for one month of service to cover the cost of the **** cable and the time the service was not working.

We regret that you and your mothers experience was unfavorable.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

******* *****
GM - Retention Operations
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

Customer Answer
Date: 06/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Juve *****

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