Business Profile

Cable TVs

DISH Network, LLC

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Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,005 total complaints in the last 3 years.
753 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contract agreement was $115.00 a month for two years after a year they are adding more charges and shut my service off when I was paid up my new bill wasnt due yet they broke the contract but still wants me to pay I am not going to pay
Business Response
Date: 06/04/2025
May 29, 2025

Mr.******* *********
**************
***********,** 62626

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. ******************** May 20, 2025, we received your complaint, dated May 20, 2025, filed with the Better Business Bureau.

You expressed concern that you are not being billed the monthly rate you were quoted of $115.00.

My attempts to contact you by phone on May 28 and 29, 2025, were unsuccessful;however, I left a voice message each time.

A review of your account reveals that you are being billed the normal monthly rate of $117.55, but last year you subscribed to our *** package and you selected the auto-renewal option; therefore, you were charged for the *** package again.

I applied credits of $37.50 for the *** packages extra charge and $12.00 for a late fee to your account.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                *******************************************;
                ******, CO 80210

                ****** ********
Initial Complaint
Date:05/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I called in January 2025 to cancel the auto renewal of the *** Extra Innings Package I was told it was taken care of, and I would not be charged for it. When they withdrew the money from my checking account for the bill the *** Package price was included. I was told it would be removed because the last representative didn't do it right.The following month my bill was still the same so when I called to tell them I was still being charged for the *** package they said no you're not the price for basic service went up the same amount. I said fine just cancel my subscription because I am not paying that much, and my contract is expired at this point. I was told we can lower your price to $92.00/month which will be good for 1 year. I said OK that sounds good. I asked if that price was guaranteed and was told yes, for 12 months. The next 2 months my bill was $96.42 and $94.44 which was fine. The on May 2nd I was charged $134.19 so I again called back and was told it was a mistake, and *** was still on there, but they would remove it. I got an email this Saturday stating my bill will be $173.94. I again called back and explained what was happening and was told by *** Emp #ZC3 that it would be taken care of, and she would take $75 off my bill and going forward it will be $94/month. I have been told so many times by so many people that they are taking care of my issue but as of yet it still hasn't been resolved and there is nothing I can do about it except keep calling and complaining and I am tired of it.
Business Response
Date: 06/02/2025
May 21, 2025

Mr. ****** **********
********************************************************

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. ********************* May 19, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

You stated that you canceled your automatic renewal of *** Extra Innings prior but you were still charged. You want to confirm that there will be no further charges.

When you purchase *** Extra Innings, you have the option to auto-renew every year or just for that season and to pay a lump sum or in four installments.When this service was purchased in 2024, you opted for automatic renewal and four installment payments.

A review of your account shows you were charged $37.50 on March 27, 2025, for the first installment. On April 23, 2025, you called in to cancel. The agent assisted you in canceling the package and crediting the $37.50. However, by removing the service, the remaining three installments were charged. The reason being that this service (although charged in installments)is not subject to be credited nor removed. Nonetheless, on May 19, 2025, an exception was made and two of the three installment payments were credited. In the interest of customer service, I credited the fourth and final installment of $37.50.

I also ensured that *** Extra Innings will not renew next season.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** *********
Team Lead
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved an 85 yr old woman into my house to live safely. After struggling with her new TV, I contacted **** to get help. 4 attempts on the phone failed. I finally scheduled an apt on 4/14. He finally got it working (temporarily) and convinced me I needed a **** Doorbell. I trusted him so agreed as long as it didn't connect through my phone. He promised to return the next day to bring a house speaker connector. Never happened after several text reminders directly to ***** *********. Not only did the **** connection go back to it's original issues of the remote not working - having to use the tv mfg remote and spending 1/2 hour or more to get it working, but my 2 other tv's began having issues. At one point, my bedroom tv was out for 2 days. My new tenant was in tears daily thinking it was all her fault. I was billed $206.01 for a service that was not working. THIS IS NOTHING SHORT OF SENIOR ABUSE!After 2 weeks of this, I decided to cancel **** services, ordered *** tv and once installed, I cancelled **** for their poor service.I got a final bill: ACCT NO. ******************* $121.91 for *** services - I cancelled in April.$385.06 EARLY TERMINATION FEES. This was THEIR FAULT - NOT MINE!$25.00 for Return of Equipment Fees I am not responsible for this! Where does THEIR responsibility lie?I returned all equipment including the Doorbell. I asked for assistance in getting it off my exterior wall and never got it so I ripped it out of the wall by the screws and toggles. Rec'd notice that it was delivered.I am done with **** and now they will attempt to ruin my hard-earned credit because I will not pay a bill I don't deserve. **** quit on my way before I was forced to replace them!!With your help, I am hoping to get a refund of $206.01 for a doorbell I could not use and a full VOID on their last bill. THEY CANCELED THE SERVICE THEMSELVES WITH POOR AND CONFUSING SERVICE FOR 3 WEEKS WITH LITTLE OR NO ASSISTANCE. I HAD NO CHOICE!PLEASE HELP ME!
Business Response
Date: 06/12/2025
June 9, 2025

Ms. ******* **********
******************************************************

Re:          BBB Complaint #********
                **************** - *************

Dear Ms. ********************* May 19, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

You said that you were experiencing issues with your service and after four attempts to resolve them over the phone, a technician visit was scheduled for April 14, 2025; however, it only worked temporarily afterward. You were also sold a doorbell and the technician promised to return the next day with a speaker connector, but never did. You request the $340.00 Early Termination Fee (ETF) and $25.00 return fee be waived and to receive a refund of $206.01, as you returned the doorbell.

DISH Network reserves the right to fix the equipment. As we were not given ample opportunity to investigate and/or attempt to resolve these technical issues, we normally would not waive the **** however, I did so as an exception.

Our records show that the purchase price of the doorbell is currently being refunded.

We regret any inconvenience.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************
                ******,CO 80210

                ****** ********

Customer Answer
Date: 06/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mostly satisfactory to me. They DID have an opportunity to fix the problem - 3 weeks worth - at the expense of my poor 85 year old roommate that I now care for and my own frustration. Please Dish, respect all your consumers. So many people depend on you. Please honor them!

Sincerely,

******* **********
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish left a satellite on top of my home from a previous customer. I have been calling for years to have it removed by the company and they will not do it without me being responsible for payment to remove. It is now on the verge of snapping from the cord and they still continue to tell me to either pay it call the previous homeowner to remove. Why would I know the previous homeowner?. Why should I pay to remove? This is not my responsibility to rectify.
Business Response
Date: 06/11/2025
June 9, 2025

Mr. Jason Christenberry
Ms. Amber Kelley
17604 Slate Way
Hagerstown, MD 21740

Re:          BBB
Complaint #23339288 & 23339245
2025-05-10163

Dear Mr. Christenberry and Ms. Kelley:

On May 16, 2025, we received your complaint, dated May 16,
2025, filed with the Better Business Bureau.

You
said that we left the previous homeowner’s satellite dish on the roof. You have
been calling in for years to have it removed at no cost.

Once
the satellite dish is installed, it becomes a permanent fixture. This is
disclosed to the customer, and the removal of the dish is the homeowner’s
responsibility at their expense.

You
can contact the local retailer Via Satellite, Inc. at (866) 484-2728 for a
removal quote.

Sincerely,

Chris Gallegos
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Customer Answer
Date: 06/12/2025

Complaint: 23339288

I am rejecting this response because:

The previous owners were the customer who would have been made aware of that information. When purchasing the home we were not made aware of this fact nor would we have knowledge of such considering we have never been a customer. We should not have to pay for an agreement made between your company and the previous owners.

Sincerely,

Amber Kelley
Business Response
Date: 06/19/2025
June 19, 2025

Ms. Amber Kelley
17604 Slate Way
Hagerstown, MD 21740

Re:          BBB
Complaint #23339288
                2025-06-12477

Dear Ms. Kelley:

On June 19, 2025, we received your rebuttal, dated June 19,
2025, filed with the Better Business Bureau.

You said that you rejected my response because the individual
from whom you purchased your home did not make you aware of the fact that the
dish is a permanent fixture once installed; therefore, you should not have to
pay for an agreement between DISH Network and the previous owners.

When purchasing a home, it is incumbent upon the buyer to
inspect the residence themselves, or through an independent building inspector
to ensure any issues are resolved prior to the competition of the transaction.

As stated in my original response, we will not remove the
dish and you may contact the local retailer Via Satellite, Inc., at (866) 484-2728
for a removal quote or you can choose a contractor of your choice.

While we regret that you do not agree with the information
provided, there is nothing more that we can do to assist
you.

Sincerely,

Chris Gallegos
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dish left a satellite dish on my house from a prior customer in 2018 when I bought my house. The satellite dish recently got knocked lose during high winds and is now hanging on by the cable on the backside of my roof. If the cable snaps and the satellite dish falls, it would fall on my deck causing extensive damage if not bodily harm due to people being outside. Dish was trying to have to me pay a subcontractor to come out and pay for removal when they said it is the responsibility of the canceling customer. I would like Dish to come out and remove the satellite dish before it causes any more damage.
Business Response
Date: 06/11/2025
June 9, 2025

Mr. Jason Christenberry
Ms. Amber Kelley
17604 Slate Way
Hagerstown, MD 21740

Re:          BBB
Complaint #23339288 & 23339245
2025-05-10163

Dear Mr. Christenberry and Ms. Kelley:

On May 16, 2025, we received your complaint, dated May 16,
2025, filed with the Better Business Bureau.

You
said that we left the previous homeowner’s satellite dish on the roof. You have
been calling in for years to have it removed at no cost.

Once
the satellite dish is installed, it becomes a permanent fixture. This is
disclosed to the customer, and the removal of the dish is the homeowner’s
responsibility at their expense.

You
can contact the local retailer Via Satellite, Inc. at (866) 484-2728 for a
removal quote.

Sincerely,

Chris Gallegos
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Customer Answer
Date: 06/11/2025

Complaint: 23339245

I am rejecting this response because: I was never a customer. You can contact the customer and have it removed. I’m not doing customer service for you. If the dish falls down and does damage or causes injury, you will be sued.

Sincerely,

Jason Christenberry
Business Response
Date: 06/19/2025
June 19, 2025

Mr. Jason Christenberry
17604 Slate Way
Hagerstown, MD 21740

Re:          BBB
Complaint #23339245
                2025-06-12441

Dear Mr. Christenberry:

On June 18, 2025, we received your rebuttal, dated
June 18, 2025, filed with the Better Business Bureau.

You
said that you rejected my response because you were never a customer of ours and
you will not be conducting customer service on our behalf. You also said that if
the dish falls off and does damage or causes injury, we would be sued.

Once the satellite
dish is installed, it becomes a permanent fixture. This is disclosed to the
customer who has it installed, and the removal of the dish is the homeowner’s
responsibility at their expense. This responsibility passes from one homeowner
to the next. Furthermore, it is a homeowner’s responsibility to maintain his or
her property to ensure potential safety issues are properly addressed. You can
contact the local retailer Via Satellite, Inc., at (866) 484-2728 for a removal
quote or you can choose a contractor of your choice.

While we regret
that you do not agree with the information provided, there is nothing more that
we can do to assist you.

Sincerely,

Chris Gallegos
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           Denver
/ Boulder Better Business Bureau
                3801
E. Florida Ave., #350
                Denver,
CO 80210

                Nicole
Steffani
Initial Complaint
Date:05/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm filing this complaint on behalf of my mother, **** Jane ****** She currently has a past due balance from DISH Network in the amount of $594.22. Her account # is ***************************** I called DISH customer service on 5/16/25 regarding the past due balance. The customer service *** confirmed the past due balance included an early termination fee of $400 and a past due balance from Feb/March of $194.22. I informed the customer service *** that my mother is no longer living in her home since March ******************************************************************* her home on her own. She is 81 years old & is suffering from Dementia. She has been put on a wait list at an Assisted living facility that specializes in ************ She's been living with my sister since March 24, 2025. The customer service *** asked if I could send him proof from her doctor that she is no longer living in the home, or a receipt from the assisted living facility. I don't feel comfortable sharing my mother's personal health history with a satellite company in order to get an early termination fee removed from her account. I am not disputing the $194.22 that she was charged for service from Feb-March 2025, but I am disputing the early termination fee.
Business Response
Date: 06/09/2025

June 5, 2025

Ms. ***** *****
**********************
************************

Re:          BBB Complaint #********
*************

Dear Ms. **************** May 16, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau regarding the account of your mother, **** Jane ***************** stated that your mother has moved out of her house due to medical issues. You requested that her Early Termination Fee (ETF) be waived.

Our records indicate that an ETF was charged in relation to an equipment upgrade provided on November 22, 2024. The account was closed on April 20, 2025, and as a courtesy, I waived the ***.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                ***** *****
Customer Answer
Date: 06/13/2025

Complaint: 23339216

I am rejecting this response because: I called Dish today to pay my Mom's final bill minus the $400 EFT & was told her balance is now $733.15. Please advise why the bill was increased again. I thought we were going to pay the $194 (programming from Feb-March) and the $400 EFT was credited? I will return her equipment when I'm back in town on June 19th.
Please advise why her bill is now increased to $733.15, thanks.

Sincerely,

***** *****
Business Response
Date: 06/19/2025
June 19, 2025

Ms. ***** *****
**********************
************************

Re:          BBB Complaint #********
*************

Dear ************************* 19, 2025, we received your rebuttal, dated June *******, filed with the Better Business Bureau regarding the account of your mother, ******************************* rejected our response as you called in to pay the final bill but the balance due is now $733.15 despite the early termination fee (ETF)being waived. You said that you would return the equipment on June 19, 2025.

The ETF was waived on June 5, 2025. The unreturned equipment fees have been added totaling $499.00 plus taxes, which will be reversed once received.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *************************************
                ******,CO 80210

                ***** *****
Customer Answer
Date: 06/30/2025

Complaint: 23339216

I am rejecting this response because:
I called DISH on Mon, 6/30 to confirm they received the equipment that was returned & delivered to DISH on Thurs, 6/27 via **** There is another charge on her account for $54.23. After speaking to the customer service **** I was told that the $54.23 is for an IP box. All equipment was returned that was included on the diagram DISH provides in the return box.
I requested to speak to a Supervisor & he confirmed that he would credit the account for the $50 and her new balance will be $198.23 in 24 hours. I will pay the updated balance due once it reflects the correct amount.

Sincerely,

***** *****
Business Response
Date: 07/09/2025
July 8, 2025

Ms. ***** *****
**********************
************************

Re:          BBB Complaint #********
*************

Dear Ms. **************** July 7, 2025, we received your second rebuttal, dated July 7, 2025, filed with the Better Business Bureau, regarding the account of your mother, ******************************* rejected our response once again stating that you were told by customer service that a new charge of $54.23 was applied to the account for an IP Box. You indicated that you spoke to a supervisor who stated they would credit the account $50.00. You said that you would pay the outstanding balance once the correct balance was reflected on the account.

A review of the account found that one **** 3 receiver was not received. This caused the unreturned equipment fee of $50.00 plus tax to remain on the account.

Our records indicate that the $50.00 credit offered by the supervisor was applied to the account on June 30, 2025. A payment of $194.22 was made on July 1, 2025. There is currently no balance due on the account.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalations Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ***** *****
Initial Complaint
Date:05/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we went from dish to spectrum, then dish charged us a early termination fee of ****** dollars even though we had been a customer for 6 years, then they did not send out a tech to get their box but charged us ***** for a box to send it back. we feel very strongly that these two charges are not valid and should be cancelled,
Business Response
Date: 06/09/2025
June 5, 2025

Mr. ****** ****
*****************
*********, IN 47613

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. *************** May 16, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

You disputed the $220.00 Early Termination Fee (ETF) and the $25.00 equipment return fee since you were a customer for six years. You also mentioned that a technician was not sent to retrieve the equipment.

Our records show you agreed to an existing customer offer to reduce your monthly rate on February 12, 2025, which came with a two-year term commitment that if not fulfilled, incurred an ETF. Nevertheless, I made an exception and reversed the $220.00 ETF.

The equipment return fee is part of the original promotion you agreed to when your account was established in December 2019; therefore, it is valid.

Please note that a technician is not sent to retrieve the equipment, as we ship out boxes for its return.

Your account had a credit balance of $55.92 from the May ******, payment received/posted. This is being refunded; please allow up to 19 business days for processing and delivery by mail.

We apologize for any inconvenience or confusion this may have caused you.

Sincerely,

******* ******
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ***** *****
Customer Answer
Date: 06/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:05/15/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a Dish Network customer for over 20 years because it was the only provider offering a French channel package. In March 2025, they decided to move the French package from satellite to streaming. During this transition, they removed the main French channel, TV5 Monde (*****), from the package without any notice.Despite multiple calls to both customer service and the technical support center, the issue was never resolved, and the channel remained unavailable. As a result, my only option was to cancel my subscription, as I was no longer receiving the service I was paying for.Dish Network is treating my cancellation as an early termination and is attempting to charge me $320.79. They failed to deliver the service I was promised and are now trying to charge me for their own mistake and poor business management. I refuse to pay for a service I did not receive.
Business Response
Date: 05/21/2025
May 20, 2025

Mr. **** *******
******************
***********************

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. ****************** May 16, 2025we received your complaint, dated May *******, filed with the Better Business Bureau.

You stated that your international French package was moved to a streaming service. After the transition, you were
unable to view these channels. This forced you to cancel your account, and you disputed the early termination fee.

During the last year, we transitioned all international channels and packages from being delivered by satellite
broadcast to being provided directly over the internet via Internet-Protocol Live Linear. This change allows us to
offer more international channels in HD with no bandwidth limitations. It was communicated to customers who
were impacted by this transition of the need to have their receiver connected to the internet to receive these
channels.

We regret you were unable to access the French channels you used to view. As an exception in this circumstance,
the early termination fee of $240.00 was reversed.

You will receive a return kit to send back the leased equipment.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** *****
Manager - Retention Operations
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

Customer Answer
Date: 05/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:05/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to dish network and was promised a $500 prepaid Mastercard after 30 days. Now they refuse to send me the prepaid card. I contacted them several times and can't get any satisfaction. I consider this false advertising at least and maybe fraud. I would appreciate it very much if you could assist me with this complaint. Thank you
Business Response
Date: 06/02/2025
May 23, 2025

Mr. ****** *****
PO Box 192
******, KS 67516

Re:          BBB Complaint #********
                **************** - *************

Dear Mr. **************** May 15, 2025, we received your complaint, dated May 14, 2025, filed with the Better Business Bureau.

You said that you were offered a $500.00 gift card for signing up, but you have not received it. You attempted to resolve this issue through customer service, but to no avail. You asked that we honor the gift card offer.

Our prepaid gift card offer requires that your account be active for 30 days before the redemption process can be completed. A review of your account reveals that we emailed you on May 11, 2025, explaining the redemption process.

In the interest of customer service, I requested that the gift card be sent without you having to redeem it.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

****** ********
Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a subscriber of Dish Network Satellite. My service was bundled through *******************. Dish billed TDS and TDS billed me. I started in March to unbundle Dish from ***. I dropped *** as my landline service. I have no further business with them. I have a bill though with Dish. I have no way to access my bill to pay. I have made many calls to Dish 1 800 333 DISH. I receive support from India representative. I tried to get a change to my billing, to have me billed directly and was informed they [India **** can not make changes, only TDS. *** has told me since I am not their customer anymore it is up to Dish to bill you. I login on ********** to my account. I have no access as it states you are billed through ***. Call them for billing. I have no way of getting this straightened out. I do not want a ding on my credit due to nonpayment. I was informed it can take 2 billing cycles before this is even caught up. That would be 2 late payments. I will not pay late charges as I have actively been trying to get through. All numbers lead back to India representatives who state they can not help. Go back to TDS is the response. How do I get through? I have no Dish contact other than their number which is no help. Oh I can add any service as Dish keeps pitching to me. But cannot do anything else. Is there any help from you? I am lost on what else to do. Horrible experience.
Business Response
Date: 06/02/2025
May 22, 2025

Mr. **** *****
PO Box 293
*******, MN 55395

Re:          BBB Complaint #********
                ************

Dear Mr. **************** May 14, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

You said you stopped service with TDS and it was bundled with your DISH Network service. You have been trying to unbundle your account,but you were informed it would take two billing cycles. You also expressed concern with not being able to pay your DISH Network bill online.

When we spoke, I informed you your DISH Network account has been unbundled and provided you with the new account number. I also brought the account to a zero balance as a courtesy, which you accepted as a resolution.

If you have trouble logging into your MyDISH account or you need further assistance, you can reach me directly at **************.

We apologize for any inconvenience.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
DISH Network, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                ****** ********

Customer Answer
Date: 06/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

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