We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cable TVs

DISH Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for DISH Network, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DISH Network, LLC has 277 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5,005 total complaints in the last 3 years.
    • 753 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in to pay my Dish Bill, which I have been a customer of since the early 2000's, it said I had no bill due this month and had a "bankruptcy write-off" listed.I was told that because the company I had my program bundled with went out of business, ************, MY account was tagged as bankruptcy and I would now have to pay ahead before services.I'm not sure why this is MY issue in the company I got internet from and had this bundled with went out of business. We switched internet providers prior to Century Link going of of business and I took Dish off the bundle myself. Now they are changing my bill due date to the 5th of the month when it has been the 13th for over 15 years.People have budget and budget payments on accounts due to pay checks.

      Business Response

      Date: 06/09/2025

      June 9, 2025



      Ms.****** ******
      ********************************************************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. ***************** May 14, 2025, we received your complaint, dated May 14, 2025, filed with the Better Business Bureau.

      You said that when you attempted to pay your bill, you learned that you had a zero balance. When you called customer service to inquire, you were told that since you were a former *********** customer,and your account was bundled with them, you were tagged as bankrupt when they went out of business.

      As stated in both my phone and email messages to you, I need you to confirm that you have not filed for protection under any ************* addition, the bankruptcy case number we received is ******. I recommend that you contact the bankruptcy courts and try to obtain more information, and to ensure that you are not a victim of identity theft.

      We are also investigating this matter, and we will reach out to you once we have more information.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

                      ****** ********

    • Initial Complaint

      Date:05/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Dish acct#**** was overpaid ******** on 1May 2025. I have called Dish every other day asking for my money and they tell me it will take up to 7 business days for my refund. They claim that they tried putting the refund on a master card I no longer have had in quite some time because it was hacked. Now they are saying a check was sent out on the 12th and that it can take up to ***** days to receive it!.

      Business Response

      Date: 05/21/2025

      May 15, 2025



      Mr. **** ********
      ***************
      *****************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Mr. ******************* May 13, 2025, we received your complaint, dated May 13, 2025, filed with the Better Business Bureau.

      You said that you overpaid and have called in daily requesting your money back. You were told that a refund was attempted, but your card provider rejected it. You were then advised a refund check would be sent and it can take ***** days to receive it.

      We regret your dissatisfaction with our refund policy. Your refund check was mailed to you on May 12, 2025; please allow 7-10 business days for delivery.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

      ****** Steffani 

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a long time customer of ********************** approximately 8 years never missed or was late with payments. In January of 2025 I terminated my service due to changing technology. I left my account in good standing in fact dish had to issue me a refund around 22.00$. I was told everything would be closed. It's now May 2025 4 months later I get an email stating I owe that a balance of approx 21.$ and they will be withdrawal from my bank account that should of been removed and everything closed. I called they said It was a mistake on there end and it would be closed. 2 days passed I logged into the account nothing has changed so I called again. Once again they stated a mistake on their end and it would be removed. Today another week has went by and I logged into the account still shows I owe a balance. I'm at my wits end and obviously I now need help. I have contacted my bank and currently watching for withdraws. Can someone help me please?

      Business Response

      Date: 06/04/2025

      June 3, 2025



      Ms. ****** *******
      ************************
      Capac, MI 48014

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. ****************** May 13, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

      You said that you canceled your service in December 2024 leaving a credit balance of about $22.00, which was never refunded. You then received an email notification of a bill for approximately $21.00 that would be drafted from your bank account. You contacted customer service who said that this would be fixed, but it has not. You requested the issue be resolved and your information removed from our system.

      Our records show your account was impacted by a systematic error that has since been corrected. Please note, the credit balance of $21.74 is being refunded and no payment will be drafted from your bank account.

      Please refer to our Subscriber Privacy Notice (found on our website, ************), which outlines that we retain personal information (i.e.,your account) for the amount of time necessary for as long as required to satisfy legal or tax requirements, for fraud prevention, or for other business purposes. Therefore, your request to delete your information from our system cannot be met.

      We regret any inconvenience.

      Sincerely,



      ******* ******
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ***** *****

    • Initial Complaint

      Date:05/13/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received letter promising 400 dollar gift card for signing up for service. Refused to provide as promised. False advertising. Was told I needed a code which was never provided.

      Business Response

      Date: 06/04/2025

      June 2, 2025        



      Mr. ****** ******
      **********************************************************************

      Re:          BBB Complaint #********
      ************

      Dear Mr. ***************** May 13, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

      You stated that you received a letter indicating you would receive a $400.00 gift card, but you were not provided with an offer code. You requested to receive the card.

      My attempt to contact you at the number ending in 3611 on June 2, 2025, was unsuccessful, but I left a voicemail.

      Our records confirm that there was no offer code applied when your account was created. However, I confirmed that you would have qualified for a gift card. Therefore, I made an exception and applied a $400.00 credit to your account in lieu of the gift card.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** *******
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************
                      ******,CO 80210

                      ***** *****

      Customer Answer

      Date: 06/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******
       

    • Initial Complaint

      Date:05/12/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They cancelled my services to the ****** because I refused to upgrade. Services were never returned but I am continuing to be billed and they are telling me that I am still hooked up but I want my services cancelled.

      Business Response

      Date: 06/09/2025

      June 5, 2025



      Ms. ******** ******
      ***********************************
      ********************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. ***************** May 14, 2025, we received your complaint, dated May *******, filed with the Better Business Bureau.

      You said that we canceled your service because you would not upgrade your equipment. You requested to no longer be billed and to receive a refund.

      Our records show that you called in on May 3, 2025, because you were experiencing issues with your receiver. The agent you spoke with informed you that the receiver is old and needs to be upgraded, but you saw no value in doing this.

      The receiver you had, a ViP612, was released in the early 2000s. Because of its age, it is no longer supported with current software and as such, certain programming, such as local channels, may no longer be available.

      Your request for a refund is denied; however, I did waive your final account balance.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********

    • Initial Complaint

      Date:05/11/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been. DISH Network Customer for over a year and in the last 4-6 months, I have a service outage almost daily! This is ridiculous! I have called on numerous occasions, but when the system recognizes my telephone number, my service comes back online! The consistent error code is - 1303 - I have followed the screen directions on all occasions, but there is an issue with so many outages! I was also advised that my software had been updated, but it continues to give me the same error code! Can I get some compensation, better service or something? I have been an excellent customer - never late on my payments, not too many complaints but these consistent service outages are just not acceptable! Please help??!!

      Business Response

      Date: 05/21/2025

      May 14, 2025



      Ms. ******** **********
      ******************************************************
      *****************

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Ms. ********************* May 12, 2025, we received your complaint, dated May 11, 2025, filed with the Better Business Bureau.

      You said that you have been experiencing technical issues for months. You contacted customer service for support, but they continue.

      When we spoke by phone, I offered to send a technician to your home at no cost to address your concerns. You agreed to follow up with me if the issues you mentioned continue.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **************************
                      ******, CO 80210

                      ****** ********

      Customer Answer

      Date: 05/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** **********
       

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dish on building 8 with lose wires

      Business Response

      Date: 05/19/2025

      May 13, 2025



      Ms. ******** ******
      ******************
      *********, GA 30253

      Re:          BBB Complaint #********
                      ************

      Dear Ms. ***************** May 9, 2025, we received your complaint, dated May 9, 2025, filed with the Better Business Bureau.

      You said that a building you manage has loose wires on it you would like removed.

      When we spoke, I advised you that we will need to locate an account tied to the installation to offer a solution. However, after looking up names and addresses you provided, I was unable to locate an account. We recommend that you contact your tenants and address this with them, as it is their responsibility to gain permission from their landlord before the installation takes place. 

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **********************************************
                      ******, CO 80210

      ****** ********

    • Initial Complaint

      Date:05/08/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The information being reported does not align with the original creditor's records.

      Business Response

      Date: 05/29/2025

      May 22, 2025



      Mr. ***** ********* ******
      376 Circuit Dr.
      *********, ********

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Mr. ********* ******:

      On May 9, 2025, we received your complaint, dated May 8, 2025, filed with the Better Business Bureau.

      You stated that you do not dispute the debt owed, but you are concerned with our reporting of it. You requested that we remove the debt from your credit report.

      A review of your account now reflects a zero balance; therefore, we asked the credit reporting agencies to remove the debt from your report. Please allow six to eight weeks for a full update.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:          ****** / ******* Better Business Bureau
                      **************************
                      ******, CO 80210

                      ****** ********

    • Initial Complaint

      Date:05/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ended my services with Dish Network as of 01/06/2025 and returned all the equipment as of 01/26 and the representative at the time told me the balance was paid in full and the equipment was received by Dish. Because of this the account should have been deactivated and deleted since I no longer have their services or equipment. Today I receive an email saying I owed them $72, 1 hour ago I got a text saying I owed $35. They claimed it was due to a computer error. The account should've been NO LONGER EXISTING as of 01/26/2025 so this should NEVER have happened.I was on the phone with Dish today for almost an hour trying to get them to fix their error and to PERMENATELY delete the account. They refused to do it saying it was in disconnected. When I asked to get somebody that can delete the account like it was supposed to be on 01/26/2025 the so called manager didn't speak for about 5 minutes and HUNG UP ON ME!!!I want them to delete this account since I no longer have their services or their equipment. The accounts of customers should no longer be active, but DELETED for good if they no longer have any services or equipment.Please can somebody get them to delete this account to prevent it from happening again

      Business Response

      Date: 05/29/2025

      May 22, 2025



      Mr. ***** ********
      ************************
      Magna, UT 84044

      Re:          BBB Complaint #********
                      **************** - ************

      Dear Mr. ******************* May 8, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.

      You said that you disconnected your service on January ******, without a balance; however, you just received an email notification that you owed $72.00 and then a text message stating you owed $35.00. After contacting customer service about this, you were told that it was a system error. You requested your account be deleted from our system since you no longer have the service and to avoid this from happening again.

      Our records indicate that your account was impacted by a systematic error that has since been corrected. On May 21, 2025, a refund of $73.94 was processed.

      Please refer to our Subscriber Privacy Notice (found on our website, ************) which outlines that we retain personal information (i.e.,your account) for the amount of time necessary for as long as required to satisfy legal or tax requirements, for fraud prevention, or for other business purposes. Therefore, your request to delete your account from our system cannot be met.

      We regret any inconvenience.

      Sincerely,



      ******* ******
      Corporate Case Manager
      Executive Escalation Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ***** *****

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had been a 25 year customer with Dish. Over that time frame I spent in excess of $65,000 for monthly service fees and equipment. I discontinued my service with them in mid April 2025 due to a relocation to another area. Having just purchased a new home, I made an attempt to open a new account with Dish online - only to get an error message 20 minutes in stating that "it looked like I had been a previous customer and could therefore not open a new account, directing me to a number to call." I spent 45 minutes on that call, was transferred to no less than 4 people and ultimately told that I could not open a new account, stating that "company policy was that Dish required a 60 day period between accounts." Does the company know how incredibly short sighted that is? I tried to explain that I had countless other TV/streaming options available to me but was willing to go back to the company I was familiar with. Supervisor told me that I needed to wait an additional 3 weeks before I could be "accepted as a Dish customer." Absolutely worst policy ever - magnified by the worse customer service in the industry. No appreciation for customer loyalty. No willingness to have a policy that rewards long-standing customers. Starting my complaint with ******************** but fully intending to share my miserable experience on every social media site I can think of.

      Business Response

      Date: 06/02/2025

      May 29, 2025      



      Mr. **** *******
      *************************************************************************

      Re:          BBB Complaint #********
      ************

      Dear Mr. ****************** May 8, 2025, we received your complaint, dated May ******, filed with the Better Business Bureau.

      You stated that you canceled your service because of a move on April 11, 2025. You decided to sign up again, but you were told you had to wait 60 days from the cancellation date before you would be eligible for a new account. You disagreed with this policy and requested assistance.

      DISH Network has many customer loyalty offers available to our long-time customers, but these would apply to your old long-term accountnot a new one. The 60-day policy for former customers was created to block someone from completing a new customer offer, closing their account and immediately signing up for another one. We apologize for any inconvenience, and we regret that you do not agree with our policies.

      Our records indicate that you spoke with an agent on May ******, who offered to restore your old account and install the service at your new address. You refused, stating that you had already signed up with another provider.

      Sincerely,



      ***** *******
      Corporate Case Manager
      Executive Escalations Team
      DISH Network, L.L.C.

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ***** *****

    DISH Network, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.