Business Profile
TV Program Distributors
Sling TV L.L.C.Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in TV Program Distributors.
Complaints
Customer Complaints Summary
- 1,491 total complaints in the last 3 years.
- 419 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/12/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is no way to contact sling. Their phone numbers are blocked and/or disconnected. Their chat is not chat, it is a robot which does not accept questions so there is no way to ask a question. I need to contact them or I need to file suit against them. Is there anything that you can do to help people like me? If not, what is it that you Can do?***Business Response
Date: 03/17/2025
March 16, 2025
Mr. *** *******
CA 91935
Re: BBB Complaint #********
************
Dear Mr. ****************** March 12, 2025, we received your complaint, dated March 12, 2025, filed with the Better Business Bureau.
You stated that you are displeased with our chat option and you need to contact customer service, but you have been unable to reach us by phone.
My attempt to reach you at ************** on March 13, 2025,was unsuccessful; however, I left a message. I also sent an email to you.
Please be advised that our chat option is designed to assist with any issues that arise. However, if you would like to speak with customer service by phone, this option is available on our website, *********************************************************, by selecting the "Call Us" option. Once the requested information is filled out, our customer service phone number will populate.
You can contact me directly at **************, or customer service at ****************, for additional assistance.
We apologize for any inconvenience this issue may have caused.
Sincerely,
*** *****
Senior ********************************************************************************* L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** LasloInitial Complaint
Date:03/11/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up in October 2023 to watch playoff baseball games. Unable to see them and went back online and canceled subscription. I understand I paid for the month and system said I will have access until end of month. I then got billed for Nov,dec, and ***uary . I had a lot of charges on *** **** and went through it line by line noticing I got charged after cancelling in October. Then I went online and noticed in my account that it was cancelled 1/15/25. Dont know why my October cancelation you say is not in the system. If you look you will see I never used sling since that first day I signed up. I think I am entitled to Nov, Dec and *** charges since I cancelled in October. ThanksBusiness Response
Date: 03/14/2025
March 12, 2025
Mr. ***** ******
TX 76087
Re: BBB Complaint #********
************
Dear Mr. ***************** March 12, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
You stated that you signed up for the service in October 2024 to watch the *** playoffs. You were not able to view this programming, so you canceled the service. You noticed recently that you were charged for November, December, and January. You requested to receive a refund for three months of service.
Your account was activated on October 5, 2024, and we found no record of an attempt to close it prior to January 15, 2025. It is each consumers responsibility to monitor their own financial accounts to ensure they are being billed correctly; Sling TV is not responsible for this issue.
Customers are required to review and agree to our terms of service when initiating an account,which provide that Sling TV does not provide refunds for prepaid or partial months of service. Terms specific to refunds can be found at *****************************************************************************************************.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Customer Answer
Date: 03/14/2025
Complaint: 23051780
I am rejecting this response because: I cannot help it if you have a poor cancellation program that when a customer cancels it does not record it. I even had a response from your system that I will be access sling under my contact expired . I noticed when viewing complaints that I saw of sling that many people have had this problem. You say I should be responsible for reviewing my accounts but what about your responsibility to make sure your systems are working properly in which they are not. You should be able to see how many times I have used sling and noticed I have not used it because I had cancelled it.
Sincerely,
***** ******Customer Answer
Date: 03/20/2025
The cancellation was done on your website so you should have it somewhere in your file.Initial Complaint
Date:03/11/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my bill through Sling website and my services were still shut off. I have my bank statement proving that the money was taken out of my account. The phone number for sling is disconnected and for you to speak with an online agent , you have to pay. I've been with sling for over 7 years and this is very upsettingBusiness Response
Date: 03/14/2025
March 12, 2025
Ms. ******** *****
1431 ****** **.
**********, ** 19015
Re: BBB Complaint #********
************
Dear Ms. **************** March 12, 2025, we received your complaint, dated March ******, filed with the Better Business Bureau.
You stated that you made a payment, but your service was not restored. You provided a screenshot of a payment of $33.39 on February 26, 2025. You also indicated that you could not find a phone number for customer service and there was a charge to speak to an online agent. You requested to receive a refund.
Our records indicate that the payment of $33.39 posted to the account and the service was restored on February 26, 2025.
Our customer service phone number is available on our website via the Contact Us button in the help center. Please note, Sling TV does not charge customers to speak with a live agent by telephone or by online chat.
No refund is warranted for this issue.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:03/10/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 02/09/2025, I was charged $75.99 for SLING. I don't even remember the last time I was signed up to sling or even the account I would have been signed up to. I don't know why I received this charge but this isn't the first time that SLING has charged me for their services mysteriously either. The last time they charged me mysteriously was on 01/09/2025 for $34.00 twice in a row, and 01/18/2025 for $8.08 and that never got resolved either. Can someone contact SLING and ask them why they are charging me money for an account that I don't remember having or have access to anymore? Thank you.Business Response
Date: 03/14/2025
March 14, 2025
Mr. ****** *******
********************************* NW, Apt. 302
Poulsbo, WA 98370
Re: BBB Complaint #********
************
Dear Mr. ****************** March 10, 2025, we received your complaint, dated March 10, 2025, filed with the Better Business Bureau (BBB).
You stated that you were charged $75.99, but you do not remember signing up. You indicated that you were charged $34.00 twice on January 9, 2025, and $8.08 on January 18, 2025.
My attempts to reach you at ************** on March 11 and 14, 2025, were unsuccessful, but I left a voicemail each time. I also sent emails to ************************ but received no response.
Please be advised that most of the charges you mentioned were brought to our attention in a previous BBB complaint filed by ******* ******* on February 5, 2025. Ms. ******* said she had the service, and expressed concern with being charged $34.00 twice. I advised her that our records show the account being charged $34.00 only once. If she could provide me with a copy of her bank statement showing the double payment, we could have our team look into it; however, she never responded.
An exception has been made to refund the three payments involved in yours and Ms. ******* complaints.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** *****
Corporate *********************************************************************** L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Initial Complaint
Date:03/08/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 8th 2025 I purchased a $25 sling gift card to start a membership. On the gift card it indicates on the back "No credit card required for redemption". I tried to redeem it but cannot without adding credit card information. I don't have one so that's not possible for me. I then tried to get help through their help bot to no avail, search online for any help but couldn't find anything, looked for an email but nothing, called many many phone numbers suggested by search results as well as people looking for sling tv customer support numbers but every one I called came back saying the number is no longer working but did say it was their company. All I'm looking for is to be able to redeem my gift card.Business Response
Date: 03/12/2025
March 11, 2025
Ms. ******** **********
*****, CA 95307
Re: BBB Complaint #********
************
Dear Ms. ********************* March 10, 2025, we received your complaint, dated March 8, 2025, filed with the Better Business Bureau.
You stated that you recently purchased a Sling TV gift card to activate a new account. Since you do not have a credit card, this would be your only option. However, the website asked for a credit card and there was no option to redeem the gift card without one.
When we spoke on March 11, 2025, I advised you that there is a specific website on the back of the gift card where you can set up a new account exclusively with it. You visited this site and confirmed that you were able to create a new account with the gift card.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
**** ******
Senior ********************************************************************************* L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Customer Answer
Date: 03/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** **********Initial Complaint
Date:03/07/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 16, 2024 I signed up for 3 months of Sling to take advantage of a deal: 3 months for $205.19. I used Sling last year and years before and was satisfied. This year, with my same equipment (TV and router) my Sling streaming has been horrible and unwatchable. Most of the time the streaming jumps back and forth in time and freezes a lot. It is extremely frustrating. I have not had this problem at all with other streaming services. There is no phone # for sling customer service. I have twice sent messages about my streaming issues to sling with no reply nor no improvement. Ideally I should get a full refund, but I would settle for a pro-rated refund for the rest of the service period.Business Response
Date: 03/12/2025
March 11, 2025
Mr. ******* *******
****************
*****, OH 44017
Re: BBB Complaint #********
************
Dear Mr. ****************** March 10, 2025, we received your complaint, dated March ******, filed with the Better Business Bureau.
You stated that you are experiencing streaming issues. You paid for three months of service in January 2025, so you requested a refund. You stated that you would be fine with a prorated one for the unused time you paid for.
When we spoke on March 11, 2025, I offered to refund the one month of service ($64.80 value). I advised you that by issuing this refund, the service would be terminated immediately. You understood and accepted my offer. ********************** was canceled and a $64.80 refund was processed.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** *****
Corporate *********************************************************************** L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:03/06/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon approaching time to pay for services,with a sling gift card pin # *********** of *****, at the times before day of or two days of sling service is slated to discontinue . The routine is to click on gift card Option and you can pay. This option never works and in and in consequence is terminated IVE NOTICE when I followed up . They ask for more payment of 4 dollars . I believe that's tax. But why is content higher in order for me to pay additional payment Showing different higher pricing after content is off and a payment has been made to continue service .Sling accepted gift card but keeping me at freestream content.I want my service restored with the premium channel Sling blue 4 extra deal All Blk,. content and not hold my service as non payment.Business Response
Date: 03/12/2025
March 12, 2025
Ms. ***** ******
**************************************
************, ** 19150
Re: BBB Complaint #********
************
Dear Ms. ***************** March 7, 2025, we received your complaint, dated March 6, 2025, filed with the Better Business Bureau.
You said that you attempted to use a gift card on your account, but you were unable to. You also expressed concern regarding the cost of your service (Sling Blue 4 Extra Deal All Black) and the tax involved.
My attempts to reach you by phone on March 11 and 12, 2025, were unsuccessful, but I left a voice message each time.
A review of your gift card (LRNYA192198) shows it is still valid for $68.00. The Sling Blue 4 Extra Deal All Black is $76.98 before tax. I would be happy to help you apply the gift card and can take the additional payment. Please contact me directly at **************.
Sincerely,
***** ****
Corporate *********************************************************************** L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******, CO 80210
****** ********Customer Answer
Date: 03/17/2025
Complaint: 23030951
I am rejecting this response because, As of present time this answer from the company says I should pay , now 6 dollars and some change. When The account has it needing me to pay 4 dollars and some change , additionally to restore service. My payment with gift card should have been sufficient. I wouldn't give you access to a credit card. Just seems like you want to charge what you want !Sincerely,
***** ******Customer Answer
Date: 03/21/2025
They reached out by phone, they require additional payment for the streaming service. I applied a another gift card. That payment type should be taken also but it wasnt.. Sling added another charge to my account. They do not wish to honor the gift cards applied . And by the way the payment were attempted before they canceled the streaming service I don't have photo as to charges. . Can't send it in screen shot on this correspndence.
Business Response
Date: 03/28/2025
March 27, 2025
Ms.***** ******
**************************************
************,** 19150
Re: BBB Complaint #********
************
Dear Ms. ***************** March 26, 2025, we received your rebuttal, dated March 26, 2025, filed with the Better Business Bureau.
You rejected our response indicating that your gift cards are not being accepted,as you have tried to use multiple ones to no avail. You also expressed concern with charges being added, and mentioned your displeasure with the credit card requirements.
When we spoke by phone, I advised you that the gift card you were attempting to use is valid. I offered to apply it for you, but this would require an additional payment. Please also note that your monthly amount due was more than the gift card balance, but there were no extra charges. You requested for the requirement to have a credit card tied to your account be removed, as you do not like to use automatic payment. I explained that the requirement is outlined in our terms and conditions, and we would not be able to remove it. You advised me that you do not plan to reactivate your account.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate *********************************************************************** L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******, CO 80210
****** ********Customer Answer
Date: 03/31/2025
Complaint: 23030951
I am rejecting this response because:
Sincerely,
***** ******Initial Complaint
Date:03/05/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Brazilian channels sports live soccer . Premiere 3 , Premiere 2 .. 7:30 pm to 9:30 pm not working...no phone available for contact. Chat useless . Can't believe they are allowed no customer service... channels says experience technical difficulties... pay for service and continually channels are not available due to technical difficultiesBusiness Response
Date: 03/11/2025
March 10, 2025
Mr. ******** *******
*************
****************
Re: BBB Complaint #********
************
Dear Mr. ****************** March 6, 2025, we received your complaint, dated March ******, filed with the Better Business Bureau.
You stated that messages indicating technical difficulties were showing up on some sports programming on your Brasil Maximo + Globoplay programming package. You requested to receive a billing adjustment.
We have no record of any recent outages on our system. Generally, if a channel is providing a message such as the one you referenced, the channel broadcaster is experiencing the technical problem and it is their error message. Sling TV purchases the rights to air the channels on our service from the channel owners. Sling TV is not responsible for the content of the programming provided by the channel broadcasters.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Initial Complaint
Date:03/05/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Summary:On February 23, 2025, I attempted to sign up for Sling TV multiple times due to website glitches. After several failed attempts using two different email addresses, I was finally able to watch TV that night. However, on March 5, I noticed that my credit card had been charged twice for the exact same amount on February 23.I attempted to contact Sling TV for a refund, but there was no customer service phone number or emailonly a chat bot. After several frustrating interactions, I was finally connected to a live agent, who refused to issue a refund. The agent claimed that I should have contacted them sooner, despite the fact that I had no idea I had been signed up twice. I explained that I do not check my credit card statements daily, but the agent still refused to refund me. Instead, they only offered to cancel one of the duplicate accounts to prevent further charges.I also explained to the agent that I had never once accessed the second account they claimed I created. I assumed they could see that I had never streamed anything from that account, which would make it clear this was an accidental duplicate signup caused by their website glitch. Despite this, the agent still refused to issue a refund.Given that I was trying Sling TV as a cheaper alternative to my previous service, this experience has made it clear that I will never use their service again. The fact that they would not refund even $33 due to a system glitch speaks volumes about their customer service policies. Additionally, I was frustrated that there is no way to leave a review or formally escalate complaints within their company, which is why I am filing this complaint with the Better Business Bureau.Desired Resolution:I am requesting a full refund for the duplicate charge and better accessibility to customer service beyond just a chat bot. Consumers should have a clear way to escalate billing issues without unnecessary frustration.Business Response
Date: 03/11/2025
March 7, 2025
Mr. **** *****
FL 32259
Re: BBB Complaint #********
************
Dear Mr. **************** March 6, 2025, we received your complaint, dated March 5, 2025, filed with the Better Business Bureau.
You said that you were trying to activate an account, but you ran into issues and ended up being charged twice. You expressed concern regarding your refund request being denied.
Sling TV's no-refund policy states programming fees are charged a month in advance,and no credits or refunds are provided for prepaid or partial months. However,in the interest of customer service, I requested a refund of $33.42. Please allow five to seven business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate *********************************************************************** L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
****** ********Customer Answer
Date: 03/18/2025
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. However, I would like to reiterate that the multiple charges occurred as a result of technical issues with Slings website. While I acknowledge Slings policy on non-refundable prepaid service, it was not applicable in this case, as the duplicate charge was unintended and beyond my control.
Sincerely,
**** *****Initial Complaint
Date:03/05/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/28/2025, I attempted to cancel my subscription of services with Sling TV via online through company's website. I followed the instructions via the tutorial given at the website and no "cancelation of service" tab would populate. I also tried the chat option, which only has pre populated answers that do not address my concerns. I tried the company's phone contact that is posted online and received phone message that phone number is no longer in service to contact company on their website. The chat said I don't have an active account, but they are still attempting to charge my credit card for their services. I contacted my credit card company and placed a stop on the account for payment to Sling, as I have no way to contact and receive confirmation of my request to cancel the service. My billing date is scheduled on the 5th of the month, my attempt to cancel was made prior to the next billing cycle on 3/5/2025.Business Response
Date: 03/11/2025
March 7, 2025
Ms. ********* ********
*************************
******************
Re: BBB Complaint #********
************
Dear Ms. ******************* March 6, 2025, we received your complaint, dated March 5, 2025, filed with the Better Business Bureau.
You said that you have been unable to cancel your Sling TV account. You indicated that you have followed the online instructions and attempted to contact customer service. You expressed concern regarding pending charges.
When we spoke, I advised you how to close your Sling TV account by logging in to your account and selecting Cancel Subscription from the My Accountdashboard, then following the on-screen instructions. If you are a paid subscriber, your subscription will cancel at the end of your current billing cycle.
Please note, your account is closed and the charge for March 2025 did not go through.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate *********************************************************************** L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
****** ********
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