Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, 2025, I purchased the Brasil Especial + Globoplay package from Sling TV. However, I did not have access to Premiere and BeIN Sports, despite both being advertised on their website.I contacted Slings customer service via chat. The agent confirmed I had access and asked me to log out and back in, but the issue persisted. They escalated the issue to their developers.On March 4, I called Sling. The representative claimed my package included Premiere but not BeIN Sports. I informed her this was incorrect based on the website and a prior chat agent. She insisted they were wrong. When I requested a supervisor, my request was denied.Later in the same day, I reached out via chat again, and the agent confirmed both channels were included (conversation attached). However, when I called Sling again, a different agent told me neither channel was included. He then offered to revert me to my previous package but refused a refund. When I insisted on speaking to a supervisor, he hung up on ***** wife then called Sling. A sales agent confirmed the package does include both channels. After explaining our situation, the agent acknowledged our account was flagged and provided an Agent ID ***** for reference.I am frustrated by the misleading advertising, conflicting information, and lack of refund. I seek a resolution.

  Business Response

  Date: 03/11/2025

  
  March 6, 2025
  
  
  
  Mr. ***** *******
  **************
  ********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ****************** March 5, 2025, we received your complaint, dated March ******, filed with the Better Business Bureau.
  
  You stated that you signed up for the Brasil Especial + Globoplay package, but you did not receive the beIN Sports and Premiere channels. You then received conflicting information from customer service on why you cannot view these channels. You requested to receive a refund.
  
  In researching this issue, we found that beIN Sports and Premiere channels were recently removed from the Brasil Especial + Globoplay package. Our back office is working to remove these channels from the webpage. We appreciate your feedback regarding this matter, and we apologize for any inconvenience you may have experienced.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $14.12 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sling has a very bad customer service and I want to share what happened after I wrote this complaint. I called Sling and then said they issued me a refund, like the response to this complaint due to misinformation on their website. Not ideal, but I understand it happens.

  I then requested which package would allow me to have both channels (Bein Sports and Premiere). The agent told me ************ and that was $10 a month. I went online on my account and tried to sign for the plan. It was not available. I then requested on the chat tool to get help on how to sign up for the World Sports package. I was told that package was not available anymore. Both communications had a 5 min break between them. How is it possible to be so disorganized?

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First and foremost there is absolutely no way to contact Sling regarding any problems of any kind There is no phone number,email and the live chat is totally useless About 3 years ago Sling sent out an email stating that they were adding *** to the network lineup and that we would be able to watch the Oscars That never happened Last year by some sorcery I was able to locate ABC not the local news stations that I have no interest in This year once again I was not able to get ABC to watch the Oscars Nor could I contact anyone to get the problem resolved I am sick and tired of paying for a service that provides none of the service that they are supposed to and has 0 customer support I want a full refund for this month considering their constant bait and switch and the aggrevation I went thru trying to watch the program and trying to contact Sling I would be better off going thru a Psychic Medium.I am truly ****** This is not the first problem I have had with this rip off business

  Business Response

  Date: 03/06/2025

  March 5, 2025
  
  
  
  Ms. ***** ******
  ***************************
  ************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ***************** March 3, 2025, we received your complaint, dated March ******, filed with the Better Business Bureau.
  
  You stated that you received a notice three years ago you would be receiving your local ABC station; however, you have not been able to access it. You also mentioned difficulty reaching a live agent for assistance. You requested information on how to contact us and speak with a live agent plus a free month of service.
  
  Our policy states that if an account qualifies for three local stations, a $5.00 fee is assessed.Our records indicate that you are not currently being charged the $5.00 fee to have the *** local channel, and it is not active on your account. ********************** TV service is geo-gated, which means it can only be streamed within the **************** and ***********. Your location is determined by the ** address of the device used and is used to determine whether the account qualifies for local stations. A search in our system based on the Z** codes attached to your account confirms that you qualify to receive ***, *** and ***. I submitted a request to investigate this issue and determine the cause of this discrepancy.
  
  Our customer service phone number is available on our website via the Contact Us button in the help center. Live agents are also available by chat at ******************************.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance, and no credits or refunds are provided for prepaid or partial months of service. As an exception, and due to your many years with Sling TV, I issued a $51.99 refund. Please allow five to seven business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23011074
  
  I am rejecting this response because:
  There is no **************** number that works

  I am not seeking the local ABC stations 

  They do not get me the programming that I need or want

  They are mostly local news stations that I have no interest in

  I need the *** station that broadcasts the regular programming 

  Not some local news stations 

   

  I have tried calling at least half a dozen numbers for Sling and none work

  I do not do chats

  They don't work either

  I have yet to see such a number on your app/website

  You need to provide the actual phone number that you allege to have

  Every number I call is a non working NUMBER 

  What is THAT NUMBER????
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/17/2025

  March 17, 2025
  
  
  
  Ms. ***** ******
  ***************************
  ************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ***************** March 14, 2025, we received your rebuttal, dated March *******, filed with the Better Business Bureau.
  
  You rejected our response stating that you would rather not chat in to receive customer service and you could not find the phone number. You mentioned that you would like the *** station that broadcasts regular programmingnot a local news ABC.
  
  Our customer service phone number is available on our website via the Contact Us button in the help center; for reference, it is ****************.
  
  The Sling TV website lists ******** Live in the Blue package. This is a 24/7 live news channel. Your local ABC station would carry the normal ABC national programming lineup, with local news programming added into the normal time slots.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/24/2025

  I am adding to my complaint
  To say I am furious is beyond anything
  After finally speaking with at least 6 different people
  I was told they did not have my correct zip code
  I am not receiving any local channels that I am supposed too
  ABC AND ***
  the rude person had the  audacity to increase my rate and charge me an additional pro-rated charge for a service I am not even receiving
  This is ***** consumer fraud
  I demand a full refund and additional funds for all the **** that they have put me thru
  I have always had ***
  Suddenly I don't!!!
  I moved in 2023
  Why they don't have my correct address and zip code???
  Give me back my money and channels
  I am reporting Sling to the Attorney General of NJ for blatent Consumer Fraud
  Who the h*** are these crooks!

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23011074
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  I called the number given and it was no help at all

  They did not resolve the problem regarding the *** network even though they did confirm that I should be able to receive that channel 

  According to Sling I should have been able to receive it for more than the past 3 years running yet I have missed watching the Oscars for the past 3 years even though this is a channel that I am paying for in my lineup

  I ******* only fair that pro-rated refund be  credited to to my account

  At the time I received the Email in February of 2022 of which I sent you a copy the rate increased an additional $5 per month

  The copy was sent to you with my 1st complaint regarding this issue

  Customer Answer

  Date: 03/25/2025

  Complaint # ******** After finally speaking to at least 6 people I learned that I do not have any local channels that I am supposed too Neither ABC or *** which I have always had The idiot I spoke too had the audacity to increase my rate and add an additional prorated charge to my card which I did not authorize These people are total crooks and will be reported to the Attorney General of ********** for Consumer Fraud I want a full refund and I want the charge from today returned at once and my local channels restored They claim they did not have my correct zip code However I have been at my current address since 2023 GIVE ME BACK MY MONEY!!! THEY ARE OUT OF CONTROL THIEVES! I AM FURIOUS!!!

  Desired Resolution:

  Billing adjustment; Restore my local channels,ABC AND *** AT ONCE AND REDUCE MY RATE TO WHAT IT WAS OR I WILL PURSUE LEGAL ACTION

  Business Response

  Date: 03/28/2025

  
  March 28, 2025
  
  
  
  Ms. ***** ******
  ***************************
  ************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ***************** March 28, 2025, we received your second rebuttal, dated March 27, 2025, filed with the Better Business Bureau.
  
  You rejected our response again stating that you contacted customer service and found out that you should be receiving the *** local channel, and you have always had ***. You requested that *** and *** be added to your account, with no change to your monthly rate, and to receive a refund for the payment taken.
  
  Your address qualifies for three local stations:  ***, *** and ***. Per Sling TV policy, accounts that qualify for three local stations are charged $5.00 per month. When the billing information, including your ZIP code,was updated on March 24, 2025, through the Sling TV application, ABC was added causing a prorated charge of $4.78 to be applied to your account and processed on the payment card on file. As the addition of a third local channel carries a fee of $5.00 per month, the prorated charge is valid and no refund is warranted.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23011074
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  I was back charged for channels not received 

  I demand a refund of the $4.78

  I am seeking further damages for all of my time and energy spent dealing with this incompetence

  Furthermore the channels are still not showing up in my lineup

  I have submitted screenshots that were just taken to show that no such channels exist

  Furthermore I was only interested in receiving *** New York and ***** New York and have no interest in receiving anything from the *** network

  I do not need or want that as a 3rd channel and never expressed any interest in receiving it

  The $51 monthly charge was always supposed to include *** New York and ***** New York

  That is when my monthly charge increased from $46 to $51 when supposedly the *** channel was added which I never received 

  That is why I am seeking an additional refund for all the years I was paying for the *** channel and NOT receiving it

  Which is $5 x 24 months I was told it would be added in February 2023 and that never happened 

  But they went ahead and increased my monthly service anyways 

  This is not my 1st complaint regarding this either 

  I am owed compensation 

  I need to be compensated for all the years I was paying for a service and never receiving it.

  The BBB should have my original complaint on file

  Look it up!

   

  Business Response

  Date: 04/09/2025

  April 9, 2025
  
  
  
  Ms. ***** ******
  ***************************
  ************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear *************************** 8, 2025, we received your third rebuttal, dated April 8, 2025, filed with the Better Business Bureau.
  
  You continue to maintain that you were charged for channels you did not receive, the local channels are not showing up on your account, you are not receiving ABC and you only want *** and ABCnot Fox. You also mentioned that your original complaint stated that you requested a $5.00 refund for two years. You now request that refund plus $4.78 for the prorated charge in March 2025 and additional compensation for your time.
  
  A review of your account reveals that on your December 23, 2024, billing date, a price increase for Sling Blue of $5.99 went into effect. At that time, the $5.00 charge for the local stations was removed, as they were not showing up on your account. On March 24, 2025, the billing was corrected to reflect the $5.00 monthly charge for three local channels (***, *** and ***), and the prorated amount of $4.78 charged is valid. We regret any confusion. Your current bill consists of $50.99 for Sling Blue with three local channels and $6.00 for the Lifestyle Extra pack, and your monthly rate going forward is $56.99 and will not be discounted.
  
  If you are not able to view ***, please contact our technical support team through the Contact Us button on the help center at ******************************.
  
  Please be aware that the three local channels, ***, ***********, come together in a package and cannot be selected individually.
  
  Please note that you requested a full refund for this month-only in your initial complaint, which was approved and processed on March 5, 2025; we did not receive a refund request for the time period you refer to until now. Our back office researched the matter and found an overcharge of $5.00 per month for 21 months; therefore, a refund check for $105.00 was mailed out to you on April 3, 2025. As your billing has been corrected and the overcharges recompensed, no additional refund is warranted.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23011074
  
  I am rejecting this response because:
  
  Sincerely,
  

  
  ***** ******

  I was back charged for channels I had not yet received 

  I expect that amount to be refunded $4.84

  Furthermore I never received any notification of any increase in my service

  These channels do not show up in my lineup at the bottom of my screen as per screen shots that I provided in previous correspondence 

  I feel I was tricked into this price increase considering I was not receiving these channels 

  I am not paying for something that I was not receiving 

  That is blatent fraud

  Those channels if if indeed they exist in my service need to be added to the lineup of existing channels

  They are much easier to locate and *** 4 NEW YORK used to appear in that channel lineup until you took it away 

• Initial Complaint

  Date:03/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling TV advertized tonight on My View with **** ***** show on ****** ********** contrast Sling TV with legacy news, a Sling customer woman deliberately threw her fresh newspaper forcefully into a newspaper carrier's front wheel spokes as he rode,causing him to crash over the handlebars onto a concrete street. This trivializes people who ride bikes, and the careless disregard of safety is disgusting and cruel. I was a newspaper carrier, rode a bike, became the Ohio and Indiana champion rider, and was crashed by a careless driver two weeks before the 1980 Olympic trials, which were sponsored by my team. See Breaking Away (movie) for more hilarious bullies crashing an innocent cyclist.

  Business Response

  Date: 03/06/2025

  March 5, 2025
  
  
  
  Mr. ******* ******
  PO Box 147
  ************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ***************** March 3, 2025, we received your complaint, dated March ******, filed with the Better Business Bureau.
  
  You expressed concern with a recent commercial aired by Sling TV. It depicts a newspaper carrier on a bicycle crashing after a newspaper is deliberately thrown back at him and sticks in the spokes of his wheel. You said that the advertisement trivializes people who ride bicycles and shows a disregard for safety. You requested that it be modified or discontinued.
  
  We appreciate your feedback regarding the advertisement and it will be forwarded to the appropriate personnel for review and consideration.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have canceled my sling tv service and it was restarted without my permission. I was charged on 2/28/2025 i contacted customer service immediately and they refused to refund the erroneous charges. The reason that I had to cancel my subscription initially was that on 2 separate occasion my account was changed without my permission to plans that cost nearly triple what I had signed up for. I was billed for months at the triple rate, totally hundreds of dollars over that time of illegally billed unauthorized charges. On December w6th w024 I contacted customer support to cancel my service and be refunded for the extra programming I did not authorize. After much back and forth they agreed to refund a partial amount and cancel my account. Now they have restarted these services on their own and began billing me. I did not authorize these charges or this service. My account should be closed and my banking information should not be accessible to them anymore. They are refusing to refund these new charges and say that they will cancel it again at the end of the next cycle. This is not acceptable

  Business Response

  Date: 03/03/2025

  March 1, 2025
  
  
  
  Mr. **** ******
  ****************
  *******************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ***************** February 28, 2025, we received your complaint, dated February 28, 2025, filed with the Better Business Bureau.
  
  You said that you closed your account, but found it was reactivated and you were charged. You expressed concern regarding your refund request being denied.
  
  A review of your account does not reveal that you closed your account. To cancel your Sling TV subscription, you can log in to your account at ******************************, go to the My Account dashboard, select Cancel Subscription then follow the on-screen instructions. You should receive a confirmation email.
  
  In the interest of customer service, I closed your account and issued a refund of your last payment of $41.71. Please allow five to seven business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/23/25, I signed up for Sling TV as a returning customer. It asked for my email password and zip code. The zip code was already prefilled but not my current zip code. I deleted that zip code and entered mine to confirm if they carry local channels here. It kept switching back to the wrong zip Ive never lived at so I hit continue. I completed the sign up thinking we have our local channels but after browsing through the channels, it only carry local channels from major cities like ***********, ***, etc. I contacted customer support after hours of trying to figure it out where my local channels are. To summarize the interaction with customer support, I explained to them that their system deceived me off signing up thinking they carry my local channels but it didnt. This does not fall under their terms and conditions when their system defaults to a zip that carries local channels but dont tell me that my actual zip dont carry locals at all. While Im chatting with them, I tried to sign up using different browsers (IE, Chrome, Safari and Firefox) on another computer and it did the same thing. I understand that there are no refunds but under that circumstance, I should be entitled to a refund due to a system issue or a bug. The agent agreed but they pulled another reason not to refund me saying that I already watched for 13 hours and refund is no longer valid. I explained to them that it took that long to try to figure it where local channels were but they were firm on not issuing a refund due to the second excuse to not refund me.

  Business Response

  Date: 03/03/2025

  February 28, 2025
  
  
  
  Mr. ***** ******
  *****************
  *****************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ***************** February 27, 2025, we received your complaint, dated February 27, 2025, filed with the Better Business Bureau.
  
  You requested a refund for the $33.02 payment you made to establish service, as you were under the impression you would receive local channels in your area; however, you quickly found out you could not, and you canceled your service shortly thereafter.
  
  When we spoke on February 28, 2025, I informed you that local channels are not available in your area. As an exception, I issued a $33.02 refund. Please allow 3-5 business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  **** ******
  Senior ********************************************************************************* L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been having problems with their service turning on and off so I was going to cancel it and I can't even get into my account to cancel it they said they cannot find my account even though I paid them they will not answer me just a robot will I want to cancel them and proceed getting a different service that is much more reliable than sling TV there's a reason why it's called sling TV I think cuz they sling you right into the mud

  Business Response

  Date: 03/03/2025

  February 28, 2025
  
  
  
  Mr. ****** *****
  ******************** NE
  **********, MN 55362
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. **************** February 26, 2025, we received your complaint, dated February 26, 2025, filed with the Better Business Bureau.
  
  You stated that you were having problems with the service turning on and off. Therefore, you tried to cancel; however, you could not access your account. You also indicated that you are unable to contact a live agent.
  
  When we corresponded by email on February 28, 2025, I informed you that a review of your account found you canceled your service on February 26, 2025. You replied that the issue is resolved and you no longer need assistance.
  
  We regret any inconvenience.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *****
  Corporate *********************************************************************** L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Yes they got my account canceled and thank you very much to the better Business bureau they are always there and they get results I love this company they can help out people when we can't do it ourselves thanks again Great job
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paused our sling subscription. Without our knowledge it was started back up. We did not use it, as we have switched to a different service. After seeing that sling charged $51 from our account we contacted them and were told that the service had been used for 3 hours, so no refund was possible. We did not use the service and when my husband via chat (only way of contacting them) asked for dates and shows that had supposedly been watched the chat person was not able to give him that information. Because we did not use the service. My husband asked sling to permanently close our account, but I do not trust sling at this point. No contact number to call on, chat tells you they do not give refund, even when they are in the wrong and have no way of showing any evidence. I expect a refund for the $51 that was charged and hope that this is not how they treat all customers. We were with ********************** for around 3 years, never complained when charges kept going up, or when we were having problems with the service.

  Business Response

  Date: 03/03/2025

  
  February 27, 2025
  
  
  
  Ms. ****** *******
  ME 04849
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ****************** February 25, 2025, we received your complaint, dated February 25, 2025, filed with the Better Business Bureau.
  
  You stated that you paused the service, but it restored on its own and you were charged $51.00. You closed the account, but a chat representative denied you a refund for this charge. You also indicated that there is no phone number available for Sling TV support.
  
  The Sling TV *********** on our website states that pause will automatically restart at the end of the pause period. This information is also provided while setting up the pause service.
  
  Our customer service phone number is available on our website via the Contact Us button in the help center.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service. As an exception to this policy, I issued a $51.00 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to SlingTV streaming services and was told I had a 7 day full refund guarantee. I signed up on 2/21/25 and determined that the agent miscommunicated the information to me related to my required services. I was told by the chat agent that I had all local stations (***, ***, and ***) available in my viewing area, but as it turned out I only had ****When I cancelled my services I received a message that I would have services through the remaninder of the month due to my payment. That this not what I was told by the agent and I am seeking a full refund.

  Business Response

  Date: 02/26/2025

  
  February 25, 2025
  
  
  
  Mr. **** *****
  ************************************************
  *************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. **************** February 24, 2025, we received your complaint, dated February 24, 2025, filed with the Better Business Bureau.
  
  You stated that you were told by a chat agent of a seven-day refund guarantee. You said they also told you that you would receive ***,*** and ***, but you found that you only had ***. After you canceled, you also received an email saying that you would have the service through the end of the billing cycle, and you indicated that this was not what the chat agent told you. You requested to receive a refund.
  
  I was unable to locate a Sling TV account under the email address you provided; however, I located the account in question through a name search. Our records indicate that you signed up for service on February 21, 2025. We have one record of a chat conversation on February 23, 2025. You asked about local stations in the two ZIP codes you move back and forth between, ***** and *****. In that conversation, you were told the only local channel available in ***** was *** and no local stations are available in *****. There was no mention of a seven-day refund policy and Sling TV does not offer a seven-day refund guarantee. We also do not provide ***.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $65.06 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22982371
  
  I am rejecting this response because the trial period guarantee was communicated via chat and additionally on the website. There was no communication that I forfeited this guarantee when I signed up  
  

  Based on the response from this business I will seek alternate avenues to recover the charges as well as any and all additional costs I incur as part of those efforts. 
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged twice in the amounts of ***** and ***** twice for same product. I asked for a cancellation from Apple and Sling and they refused to refund my money. I spoke to a human being at ***** and could not reach a human being at Sling. Both amounts were charged this week. I was told by ***** the amount would be removed. I also notified both billers ahead of time to have these charges removed.

  Business Response

  Date: 02/26/2025

  February 26, 2025
  
  
  
  Ms. ******** *****
  *****************
  **********, ** 19365
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. **************** February 24, 2025, we received your complaint, dated February 22, 2025, filed with the Better Business Bureau.
  
  You said that you have been billed double: $34.98 and $65.99. You requested that we close your account and issue a refund.
  
  My attempts to call you on February 25 and 26, 2025, were unsuccessful; however, I was able to leave a voice message each time.
  
  A review of your account reveals only one charge of $34.98 and none of $65.99.
  
  Your account will be canceled at the end of your billing cycle, but no refund is warranted.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added a Sports Package on 2/21/25 that appeared to include the BIG10+ channel. There were 3 BIG10 icons on their website that were small and difficult to read. I mistakenly believed one was the plus channel. However, the package did not include BIG10+. I realized this within 10 minutes of purchase when I attempted to log in on my TV. I immediately contacted Sling and asked to have the Sports Package reversed and refunded. This was within ***** minutes of purchase. They refuse to do so. The charge has not even gone through on my card, I did not use the service and yet they are refusing a refund. This is unacceptable. I would like my $20.42 refunded.

  Business Response

  Date: 02/26/2025

  February 25, 2025
  
  
  
  Mr. ***** ********
  *****************************
  ****************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ******************* February 24, 2025, we received your complaint, dated February 21, 2025, filed with the Better Business Bureau.
  
  You expressed concern that you were denied a refund for a service you just purchased, but you did not want.
  
  Sling TV is a prepaid service that has a no-refund policy, which states programming fees are charged a month in advance. No credits or refunds are provided for prepaid or partial months and if canceled, service will remain active until your renewal date.
  
  In the interest of customer service, I issued a refund of your last payment of $20.42. Please allow seven to ten business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********