Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service 02/25/2025. Sling states I can access services through 03/25/2025 until end of billing cycle. I got charged today 03/26/2025. So even if I used the service through yesterday, I should not have been billed. Chat person said I used it today 03/26/2025. It is 8:30am, I am working. I have not turned on the TV today. I also deleted my billing information, but somehow they still have it and billed be anyway.

  Business Response

  Date: 03/28/2025

  March 26, 2025
  
  
  
  Ms. ********** *******
  TN 37914
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ****************** March 26, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
  
  You stated that you canceled your account on February 25, 2025, with the service to end on March 25, 2025.However, your payment card was charged again on March 26, 2025. You did not authorize this payment, and you requested to receive a refund.
  
  The email address you provided is associated to a Sling TV account that has not been active since 2018. I was able to locate the account in question under ********************************** This account was reactivated through the Sling TV application on March 26, 2025,after your request to end the service was completed on March 25, 2025, at 8:15 pm MT.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $33.40 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My subscription auto renewed it wasnt even due for 2 days and when i asked them to ***** and desist they told me they dont issue refunds and even though it wasnt time to renew they did not care and once i said i was contacting the bbb they told me go ahead they did not care. its fraudulent to charge early and worst when you tell the customer off when they are in wrong.

  Business Response

  Date: 03/26/2025

  March 25, 2025
  
  
  
  Mr. ***** *******
  ******************** B
  *****, MD 21221
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ****************** March 24, 2025, we received your complaint, dated March 22, 2025, filed with the Better Business Bureau.
  
  You stated that you were charged for the service two days early. You requested through customer service a refund that was denied. You requested to receive a refund and compensation for an overdraft fee.
  
  Payments for Sling TV service are taken on the same day of each month and within two minutes of the same time. You signed up for service on February 22, 2025, at 1:37 EDT. The March payment was taken on March 22, 2025, at 1:38 EDT.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $45.99 refund. Please allow five to seven business days for the refund to be processed.
  
  Sling TV will not compensate for overdraft fees. Please work with your financial institution regarding this.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling provides the option of playing the ********** to earn prizes. I have won 3 credits so far and received confirmation: 1) on 2/21 for $5; 2) on 3/4 for $10; and 3) on 3/5 for $5. It states in the rules and on the email that: "....will be added to your account within the next 48 hours. Once added to your account it will then be automatically applied to your next transaction."On 3/20/25, my monthly charge was applied and only $5 was deducted. I tried to resolve by chat and all I was told was 'read the **** and that only one applies per period. I reviewed all of the FAQ's, and the rules link on the game. No where does it say "only one" per period. It says only one PLAY per day, but that's it.

  Business Response

  Date: 03/26/2025

  March 24, 2025
  
  
  
  Ms. **** ******
  ************ SE
  ********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ***************** March 20, 2025, we received your complaint, dated March 20, 2025, filed with the Better Business Bureau.
  
  You stated that you played the Spin & Win Sweepstakes game offered by Sling TV. You received three separate messages saying you won account credits of $5.00, $10.00 and $5.00. However, you only received one $5.00 credit on your March 20, 2025, bill. You called customer service and were told that you can only win once. You provided a copy of the official sweepstakes rules showing they do not say that. You requested to receive a refund.
  
  Section 7 of the official rules for the March 2025 period, available at ******************************, states that there is a limit of one (1) prize per person. Therefore, the billing on your account is accurate and no refund is warranted.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23093834
  
  I am rejecting this response because the claim by Sling is false. I have provided the March game rules. I re-reviewed section 7, as well as the entire document, and the emails sent. At no time does it state there is only 1 win per person. This is something you can correct in future games. But the current rules do NOT limit these to just 1 per person. It limits one PLAY per day per person. 

  Section 3 states:  If you are a verified winner of a digital prize in the Instant Win Game, your prize will be fulfilled within forty-eight(48) hours.
  
  Section 7 goes into all the details of how many prizes there are and how they are claimed. 
  
  The emails state: "Thank you for playing the Spin & Win wheel! You won $5 off that will be added to your account within the next 48 hours. Once added to your account it will then be automatically applied to your next transaction as a $XX discount." It then goes on to encourage watching and spinning every day. 
  
  It is disturbing that you claim something that someone who can read and see with their own eyes DOES NOT EXIST. If you wish that to be the rule, then you need to write that. And you need to allow the winner to choose what prize they wish to have if they do spin daily and win more than one. Or they could be told to stop spinning and watching. Your choice. In the mean time, I played in good faith. I received notices of wins. You are not refusing to apply those discounts won. The request for a $15 discount i 

  Sincerely,
  
  **** ******

  Business Response

  Date: 03/31/2025

  March 31, 2025
  
  
  
  Ms. **** ******
  ************ SE
  ********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ***************** March 28, 2025, we received your rebuttal, dated March *******, filed with the Better Business Bureau.
  
  You rejected our response stating that you were not able to locate the wording in Section 7 of the rules page provided with your original complaint.
  
  It appears there may be an outdated link on our website. Thank you for bringing this to our attention. Our back office will investigate this issue.
  
  The official rules for this sweepstakes are found at ********************************************** through a link called Official Rules. Section 7 states that there is a limit of one prize per person for the March 2025 period. We made an exception nevertheless,and applied a one-time $15.00 credit to your account.
  
  We apologize for any confusion.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct. 2023 I cancelled my Sling TV subscription. It remained cancelled through May 2024, and then I began being billed again without renewing my subscription. I did not realize I had been being billed until February 2025. I immediately cancelled the subscription again. Upon trying to contact Sling TV they only offer webchat and no phone number. Per their webchat the person said they could refund me for 1 month. I disputed that and requested to be escalated to a manager. I was escalated to an investigation team. I received a no reply email from the investigation team. I can provide a copy if necessary. It offers a 3 month refund "as a courtesy" stating I renewed service, which is not true. I never renewed the service. They also reference usage but do not provide any supporting documentation of said usage. Nor do they provide which device the service was renewed on. We did not use the service nor did we renew the service. I disputed the charges with my credit card company and they credited me for as much as they could Nov 24-Feb 25. The months of June- Oct. ******************************************************************************** to the BBB. Sling TV charged me for 10 months of a service that I didn't subscribe to without my permission and they made it impossible to speak to a human being about that. They also made it impossible to dispute the charges or refute the information they provided.

  Business Response

  Date: 03/21/2025

  March 20, 2025
  
  
  
  Ms. ***** *****
  ****************************
  ************, CA 96067
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. **************** March 18, 2025, we received your complaint, dated March 18, 2025, filed with the Better Business Bureau.
  
  You stated that your account was restarted in May 2024 without your authorization. You were charged for ten months when the service was not being used. You were previously provided with a refund for three months by customer support, but you requested the full amount be refunded.
  
  When we spoke on March 20, 2025, I advised you that I could provide an additional three-month refund, totaling $165.00, which you accepted.Please allow 3-5 business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  **** ******
  Senior ********************************************************************************* L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While I fully dispute that there was any usage on my end for this service and that I did not authorize it to be restarted I appreciate the three month refund. I accept this resolution.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed by Sling for a streaming service 3 months after I cancelled and notified **** but they continue to bill

  Business Response

  Date: 03/18/2025

  We are unable to locate an account for this individual using the information provided in the complaint.  The account number that is listed on the complaint is not an account number we service.  

  Business Response

  Date: 03/26/2025

  March 24, 2025
  
  
  
  Mr. ******* *****
  ******************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. **************** March 19, 2025, we received your complaint, dated March 18, 2025, filed with the Better Business Bureau.
  
  You stated that you canceled your Sling TV service and notified ***** You were then charged for three months of service.
  
  My attempts to contact you at ************** on March 20 and 21, 2025, were unsuccessful.
  
  A review of your account reveals that it was not canceled three months ago; I confirmed it was cancelled March 20, 2025, due to an unsuccessful payment.
  
  Please be advised that to cancel Sling TV service, customers need to merely access their online account and select the Cancel Subscriptionbutton under the Manage Account tab in their profile. The service will terminate at the end of the billing cycle.
  
  When initiating the service, customers are required to review and agree to our terms of service, which outlines that Sling TV does not provide refunds for prepaid or partial months of service. Terms specific to refunds can be found at: *****************************************************************************************************.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *****
  Corporate *********************************************************************** L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Sling TV account in November 2024. The company is still charging me and deducting the monthly fee from my bank account. I have tried to contact the company, I can not find any customer service number. I have done on line chats repeatedly to no avail. I have attempted to delete my billing information from the site and am unable to do so as well. 3-14-2025 I was charged again .

  Business Response

  Date: 03/21/2025

  March 20, 2025
  
  
  
  ***** *******
  ******************
  Wooster, OH 44691
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ***** *******:
  
  On March 18, 2025, we received your complaint, dated March 17, 2025, filed with the Better Business Bureau.
  
  You stated that your account was canceled in November of 2024, but you are still being charged for service. You requested to receive a refund and to have the payment card removed from our system.
  
  Our records show that the last payment on this account posted on November 19, 2024, and was refunded the next day. I was unable to locate any other accounts under the information you provided. You will need to dispute any charges that you did not authorize through your financial institution.
  
  Per your request,the payment card ending in 7584 has been removed from the account under the email **********************
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time that theyve done this to me. They try to force me to add a bank card to my account. They accuse me of my account being past due and lock me out, and not allow me to add the gift card that Ive already purchased. Every time I add a card, I mark the date on the calendar. I had until 3/17/25 to add funds to my account and today is the 16th. Its not right and bad business practice. They should stop selling gift cards if theyre going to keep using these tactics.

  Business Response

  Date: 03/21/2025

  March 21, 2025
  
  
  
  Mr. ****** ******
  11030 Gabriella *************************************************************************************** BBB Complaint #********
                  ************
  
  Dear Mr. ***************** March 17, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
  
  You stated that you attempted to apply a gift card to your account, but the system asked for a credit card to be entered and would not allow the gift card to be applied. You requested assistance.
  
  We spoke by email on March 20, 2025. You provided the gift card number and we were able to apply the gift card to your account and restore the service.
  
  If there are further questions or concerns about this issue, please feel free to email or contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23072949
  
  I am rejecting this response because: The gift card is as added to the account, however every since that happened Ive been unable to log into the website, therefore I will not be able to add a gift card in the future. I havent had access to the website since 3/20/25. Ive just been patient to see if it would resolve.  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/04/2025

  April 3, 2025
  
  
  
  Mr. ****** ******
  11030 Gabriella *************************************************************************************** BBB Complaint #********
                  ************
  
  Dear *************************** 2, 2025, we received your rebuttal, dated April ******, filed with the Better Business Bureau.
  
  You rejected our response stating that you have been unable to log into your account online since March 20, 2025 (when the gift card was applied). You requested assistance.
  
  My attempt to contact you at ************** on April 3, 2025, was unsuccessful, but I left a voicemail.
  
  We found no issues with your account in our system that would prevent you from logging in. I emailed a password reset to the address on your account. If you are still having trouble, try clearing the cache and cookies on your browser.
  
  If there are further questions or concerns about this issue, please feel free to email or contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 4/9 they finally allowed me access to my account, they denied responsibility of what happened. I feel as though it was a retaliatory measure and deniability on their part. They also grossly increased my rate. I went from 67 days to 40 days, before payment is due. Which is more than likely why they use the bait and switch tactics with the gift cards, which enables them to take whatever amount of money they want with no recourse. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift card for Sling TV to restart service. I have always used this method. Now Sling will not redeem gift card unless I use credit card first to pay for the first month and then apply the gift card to the second month. This seems completely wrong considering the gift card itself says NO CREDIT CARD REQUIRED FOR REDEMPTION. Basically, they will only redeem my gift card if I purchase more months in advance. That's not how gift cards work.

  Business Response

  Date: 03/21/2025

  March 21, 2025
  
  
  
  Mr. *** *****
  OK 74146
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. **************** March 17, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
  
  You stated that you attempted to apply a gift card to your account, but the system asked for a credit card to be entered and would not allow the gift card to be applied. You requested assistance.
  
  We spoke by email on March 20, 2025. You provided the gift card number and we were able to apply the gift card to your account and restore the service.
  
  If there are further questions or concerns about this issue, please feel free to email or contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  It was a quick response and the issue was resolved.

  Sincerely,
  *** *****

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Sling Tv account was paused at the end of February 2025, it was was then reactivated without my permission by Sling TV on March 7th, 2025 with a different plan than i was subscribed for a total of *****, i spoke to customer service received a refund for the "mistake" after which i told them to fully cancel my subscription and remove my payment info, logged out of all devices and changed my password to be safe. on March 15th, my cancelled subsription was again reactivated by Sling Tv and i was again charged ***** cents without authorization at 745 PM, this time customer service claimed that i would receive no refund as i had just supposedly spent 2 hrs and 35 minutes using the service. the television wasnt never turned on, only problem id that no one was home at that time. i only knew id been charged becaus of my banking app. that 2 hrs and 35 minutes coincided with the time that i arrived home and got hold of customer service. i once again told them to cancel immediately and to remove my payment info from their system. t

  Business Response

  Date: 03/19/2025

  March 17, 2025
  
  
  
  Mr. ******* ******
  ******************************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ***************** March 17, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
  
  You stated that you paused your account at the end of February 2025, but it was restarted without your permission on March 7, 2025. You called customer service and requested that the account be closed and to receive a refund for the payment taken. However, on March 15, 2025, the account was restarted again and your payment card was charged $50.36. You requested to receive a refund.
  
  Our records indicate that the account was scheduled to be paused on March 6, 2025. On March 7, 2025 (and again on March 15, 2025), the account was restored through the Sling TV application.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $50.36 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****** however i would like to state for the record that i requested for my payment info to be both removed and banned from the sling payment site. if this happens again they did not follow my request

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling renewed my subscription after I cancelled it. They did send an email that it would be renewed, but I was driving back from ******* from my wife's cancer treatment. I cancelled the subscription 1 hour after it "renewed," but I'm still out $46. I can't see why this isn't straight up theft. I received no services, do not recall requesting this, and have not given permission for the renewal. Scammy.

  Business Response

  Date: 03/19/2025

  March 17, 2025
  
  
  
  Mr. ***** ********
  KS 66502
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ******************* March 13, 2025, we received your complaint, dated March 12, 2025, filed with the Better Business Bureau.
  
  You stated that your service was renewed, but you did not initiate the renewal. You were charged $46.00, which you requested to be refunded.
  
  Our records indicate that your service was paused for three months on December 12, 2024,and automatically restored on March 12, 2025, per our policy. Please note: the payment that posted to the account on March 12, 2025, was for $43.00not $46.00.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $43.00 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****