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Business Profile

TV Program Distributors

Sling TV L.L.C.

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This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,491 total complaints in the last 3 years.
  • 419 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Sling Tv in September 2024. I canceled my subscription in Nov 2024. They charged my account $53.79 in Dec. Jan and Feb after I canceled. They refunded me for Feb 2025 charge. They said they will not refund any of the other charges! Even though the online chat acknowledged they had discussed this with me in dec!These are unauthorized charges! This is not acceptable!

    Business Response

    Date: 02/26/2025

    February 26, 2025



    Mr. ******* *********
    *****************
    ******************

    Re:          BBB Complaint #********
                    ************

    Dear Mr. ******************** February 24, 2025, we received your complaint, dated February 21, 2025, filed with the Better Business Bureau.

    You said that you canceled your service, but continued to be billed for three more months. You would like a refund.

    We communicated through email. I informed you that there is no record of you canceling the service in September 2024, as you claim. I explained to you how to cancel service, as this is available in your online account. We issued a refund for one payment of $53.79 as an exception, but declined to refund anymore since this is a prepaid service you had the ability to disconnect at any time.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:          ****** / ******* Better Business Bureau
                    **********************************************
                    ******, CO 80210

                    ****** ********

  • Initial Complaint

    Date:02/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our household and credit card was charged twice for the same service. I had to rext them because they stopped receiving calls from customer (hmmmm). Iwas treated was treated rudely and they representative disconnected me when i requested to speak with a supervisor.

    Business Response

    Date: 02/24/2025

    February 21, 2025



    Mr. ***** *********
    *************************** SW
    *********************

    Re:          BBB Complaint #********
                    ************

    Dear Mr. ******************** February 20, 2025, we received your complaint, dated February 20, 2025, filed with the Better Business Bureau.

    You said that you were charged twice for the service and you would like a refund for the overcharge.

    When we spoke by phone, you said that you have an active account and one that was restarted in error. I agreed to issue a refund. I confirmed that the account in question is closed and the credit card has been removed

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************************;
                    ******, CO 80210

                    ****** ********

    Customer Answer

    Date: 02/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription in 11/2024. on 2/19/2025 I noticed a charge from Sling. When I contacted them on 2/20/2025 that I cancelled my subscription back on 11/2024, they informed me that I reactivated my subscription on 2/19/2025. I informed that I did not activate my subscription and that was done in error on their end and I requested for them to refund my account. they stated that I did reactivate and they cannot refund me. I requested to chat with a supervisor and was denied. I have attached the script from the chat.

    Business Response

    Date: 02/24/2025

    February 21, 2025



    Mr. ***** *****
    **, 19114

    Re:          BBB Complaint #********
                    ************

    Dear Mr. **************** February 20, 2025, we received your complaint, dated February 20, 2025, filed with the Better Business Bureau.

    You stated that you disconnected your account in November 2024; however, on February 21, 2025, your service was restarted without your authorization and you were charged $32.39. While you were able to disconnect your account with customer support, they were unable to provide you with a refund. You requested that these funds be returned to you.

    My attempt to reach you at ************** was unsuccessful.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance and no credits or refunds are provided for prepaid or partial months of service. As an exception, I issued a $32.39 refund to the card on file. Please allow 3-5 business days for processing.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    **** ******
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:02/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sling has been removing channels during major events because the are promoting them to be watched on other platforms they have (tubi) is one of them Than the hour after the sporting event is over they bring the channel back I have the same internet probably year with none of these issues until they started promoting there other platforms They technical support team is useless never contact me never email me like the company says They blame the problem on the internet because of my zip code yet never has this been a problem before They do nothing to rectify or resolve the issue Sling is reported online to be the worst streaming service and there proving it I pay for these channels!!!!! And expect to have them If they cant provide me the channels Im paying for I want full refund of my services

    Business Response

    Date: 03/03/2025

    February 28, 2025



    Mr. ***** **********
    **************************************** K104
    ******, CA 92882

    Re:          BBB Complaint #********
                    ************

    Dear Mr. ********************* February 26, 2025, we received your complaint, dated February 16, 2025, filed with the Better Business Bureau.

    You stated that Sling TV is removing channels during major events, so people are forced to subscribe to other platforms we own, such as Tubi. You said our technical support team told you that the reason you were not receiving the channel was due to your location, but you indicated this was never a problem before. You requested the problem be corrected.

    Sling TV does not own Tubi; it is owned by the ***************.

    Sling TV service is geo-gated, which means service can only be streamed within the **************** and ***********. Local channels are only provided in certain markets.Your location is determined by the ** address of the device used. Some ********************** and applications, such as *** services, can change the ** address on the device, causing errors. Turning off location services on the device is also a common cause. If the Sling TV application finds an invalid location or is unable to confirm the location of the device being used, local channels will not be provided on that particular device.

    Our records show that on February 16, 2025, the ** address of your ******* device changed and our system was not able to confirm its location.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 03/06/2025

     
    Complaint: 22948550

    I am rejecting this response because:

      the sling streaming service is a fraud 

    it says I was getting a internet feed that didnt have fox!!!!!  My sling account has NEVER DONE THAT BEFORE further more what state doesnt carry a *** *******    
      And the day after the Daytona 500 I was being broadcast the feed out of ******* so all my times were east coast time not west coast time

    and SHOCKER I HAD FOX!!!!!!!

    sling is fraudulent company they provide NO customer service or technical assistance they say well submit a request to our IT TEAM and S*** HAPPENS But yet they will add a channel from a different tier group and force you to pay the increase even tho you dont want that channel 

       They are a scam!!!!


    Sincerely,

    ***** **********

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reviewed my checking account and it showed a charge from Sling for the month of February. I canceled my service with Sling a couple months ago. I was told on 02/11/2025 the account was reactivated and that is why I was charged. I did not receive an email or text message from Sling stating my account was reactivated. When I asked the service representative to be transferred to a supervisor the first time she refused and hung up. I called back and I asked the second representative to transfer me to supervisor she refused, I asked for a corporate number she told me I could ****** it and then hung up.

    Business Response

    Date: 02/18/2025

    February 15, 2025



    Ms. ****** *****
    ****************
    ***************

    Re:          BBB Complaint #********
                    ************

    Dear Ms. **************** February 14, 2025, we received your complaint, dated February 14, 2025, filed with the Better Business Bureau.

    You said that your Sling TV account was restarted without your authorization and you did not receive notice of the restart.

    A review of your account reveals that it was reactivated through your online account and on February 10, 2025, the service was used to watch *** basketball for 1 hour and 16 minutes. Because the service was used, we are unable to consider a refund.

    All restart notifications were sent to the email address tied to your account: ********************

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    ***** ****
    Corporate *********************************************************************** L.L.C.

    cc:          ****** / ******* Better Business Bureau
                    **************************************
                    ******, CO 80210

                    ****** ********

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/13/2025 I applied three $50 gift cards valued at $150 to my Sling TV account, and I only received credit for three months of service (valued at $45.99/month) for a total credit of $137.97 for services. Sling TV refuses to honor the full value of the gift cards. I believe that Sling TV owes me $150 - $137.97 = $12.03 in credit towards future services.I contacted Sling to complain about the $12.03 of credit that I was due. I was told that there is nothing they can do, and that the $12.03 would NOT be applied to my account. Additionally, they refused to let me talk to a supervisor (even though I was unsatisfied with the answers that I was given).Sling TV falsely advertises they value of their gift cards in their Online FAQ:"Can you use a Sling gift card for monthly payments?All Sling Gift Cards are single transactions. The entire gift card value will be credited to your Sling TV account upon redemption"I did not receive "the entire gift card value" credited to my account.

    Business Response

    Date: 02/17/2025

    February 17, 2025



    Mr. ****** ******
    8 ******* **.
    **********, MA 01702

    Re:          BBB Complaint #********
                    ************

    Dear Mr. ***************** February 13, 2025, we received your complaint, dated February 13, 2025, filed with the Better Business Bureau.

    You stated that you redeemed three $50.00 gift cards on your Sling TV account, but you are only receiving three months of service for a value of $137.97. You also expressed dissatisfaction with the customer service that you received while you were attempting to resolve your concerns.

    Please be advised that the amount on a gift card is used in full when it is redeemed, prorating to the number of days that amount will last for the service chosen. After the gift card runs out, you will be billed monthly using the credit/debit card on file. Our records confirm that three gift cards, totaling $150.00, were added to your account on February 13, 2025.These cards will cover service from February 13, 2025, through June 11, 2025. As a courtesy, I applied a credit of $12.03 to your account.

    We appreciate that you brought your customer service concerns to our attention, and we apologize for any inconvenience. 

    Sincerely,



    *** *****
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

                    ***** Laslo 

    Customer Answer

    Date: 02/18/2025

     
    Complaint: 22936828

    I am rejecting this response because:

    I do not see any evidence of the $12.03 credit that Sling claims to have applied to my account.

    Sincerely,

    ****** ******

    Customer Answer

    Date: 02/27/2025

    No, I have not received the credit of $12.03.

    Business Response

    Date: 03/10/2025

    March 9, 2025



    Mr. ****** ******
    8 ******* **.
    **********, MA 01702

    Re:          BBB Complaint #********
                    ************

    Dear Mr. ***************** March 6, 2025, we received your rebuttal, dated March ******, filed with the Better Business Bureau.

    You rejected our response stating that you have not received the credit of $12.03.

    As indicated in my previous response, the gift cards that were applied to your account will cover your service from February 13, 2025,through June 11, 2025.

    Although the credit of $12.03 was applied to your Sling TV account on February 17, 2025, it will not reflect until your next billing date,which is June 11, 2025. The amount due at that time will be less the $12.03 credit.

    Sincerely,



    *** *****
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** *****

    Customer Answer

    Date: 03/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly subscribed to sling tv without receiving the service. Thus far I have spent over $100

    Business Response

    Date: 02/14/2025

    February 13, 2025



    Ms. ***** *****
    **************************************************

    Re:          BBB Complaint #********
                    ************

    Dear Ms. **************** February 12, 2025, we received your complaint, dated February 12, 2025, filed with the Better Business Bureau.

    You stated that you have repeatedly subscribed to Sling TV,but you have not received the service. You maintain that you have paid over $100.00.

    I located a Sling TV account under the email address ********************* A review of this account shows that it was initiated in February 2024. The last payment we received was on December 23, 2024, for $62.63. The service was canceled on January 26, 2025. We do not show that you contacted us regrading not receiving the service or to report any technical issues. If you currently have active service under a different email address and you are still experiencing technical issues, you can call customer service at **************** for assistance.

    When initiating the service, customers are required to review and agree to our terms of service, which provide that Sling TV does not provide refunds for prepaid or partial months of service. Terms specific to refunds can be found at *****************************************************************************************************.

    We apologize for any inconvenience you may have experienced.

    Sincerely,



    *** *****
    Senior ********************************************************************************* L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************************
                    ******,CO 80210

                    ***** Laslo 

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a subscription back in early January 2025. I can canceled that said subscription on the week of the January 27 2025. Today February 11th, I see I am being charged $45.99 for something I already canceled! Then come to find out, my account was never canceled and I had to go through multiple prompts just to cancel my account. After speaking with a representative they said they can not give me my refund since my account was not canceled before Feb. 3rd but I originally canceled it the week before! This is horrible business practices and it feels like they are stealing from me!

    Business Response

    Date: 02/14/2025


    February 12, 2025



    Mr. ********* ******
    ****************************************************************

    Re:          BBB Complaint #********
                    ************

    Dear Mr. ***************** February 12, 2025, we received your complaint, dated February 11, 2025, filed with the Better Business Bureau.

    You stated that you canceled your account on January 27, 2025, but you were charged for the service again on February 11, 2025. You requested a refund.

    We have no record of an attempt to close the account prior to February 11, 2025. Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled,service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $45.99 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:02/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to streaming services with Sling TV and signed up for 1/2 off of first month special. I paid for the service using my credit card. But I am not getting the service that I signed up. I don't have any service at all to be exact. I called and spoke with a customer service representative who advised that my account was under a different email address that I signed up with. I told the representative, that I no longer had access and no longer use that email address. the only email address is the one that I signed up with. He then proceeded to tell me that I was not able to use the service unless I used the other email address. because I don't have access to that email address I was not able to give him the email address. I then proceeded to request a refund and to speak with a supervisor, which he advised that he was not going to allow me to speak with a supervisor and i was not getting a refund.

    Business Response

    Date: 02/14/2025


    February 12, 2025



    Ms. *** ********
    GA 30354

    Re:          BBB Complaint #********
                    ************

    Dear Ms. ******************* February 11, 2025, we received your complaint, dated February 11, 2025, filed with the Better Business Bureau.

    You stated that you signed up for service, but you did not receive the programming. You called our customer service department, and you were told that you signed up under a different email address; you need to sign in under the email address used to set up the account. You said that you did not use a different email address,and you were not allowed to speak to a supervisor when you asked to be transferred. You requested to receive a refund.

    I located an account under the email address ********************* activated on February 4, 2025, with a matching name and billing ZIP code. This account shows no usage since activation.

    We strive to provide excellent service and regret that your experience was unfavorable. Our frontline agents and supervisors both have the same application access and would both provide the same response regarding your complaint.

    We spoke by telephone on February 12, 2025. You confirmed that the account I located was the account in question. You stated that you would like to close it and receive a refund of the $23.00 payment.

    Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $23.00 refund. Please allow five to seven business days for processing.

    Sincerely,



    ***** *******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    *************************
                    ******,CO 80210

                    ***** *****

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ex-husband had a problem with his Sling account. He called **********************, who let him to log into my account, which had my credit card as a payment method. When I saw that I have been charged, I contacted Sling for a refund. They refused to give me a full refund, only a partial refund, despite it being an unauthorized purchase by repeatedly saying I agreed to the terms of service. Yet, I did not agree to the terms of service because I did not authorize the charge.

    Business Response

    Date: 02/17/2025

    February 14, 2025



    Mr. ****** *******
    **************************************
    ****************

    Re:          BBB Complaint #********
                    ************

    Dear Mr. ****************** February 11, 2025, we received your complaint, dated February 11, 2025, filed with the Better Business Bureau.

    You stated that your ex-husband called in and restarted your account without your authorization. You noted that we refunded $44.61 of the $45.99 payment; you request the remaining $1.38 be refunded.

    Please note, I could not find any evidence that your ex-husband called in to restart your account.

    When we spoke on February 14, 2025, I advised you that I refunded the $1.38 as an exception; please allow three to seven business days for processing. You accepted and confirmed your understanding Sling TV is a prepaid service with typically non-refundable payments, and you acknowledged that the $44.61 prorated refund was calculated based upon the one day of service before disconnection. I also told you that I signed out of your account on all your devices, and effective March 10, 2025, your credit card will be removed from your account.

    Sincerely,



    **** ******
    Corporate ************************************************************************ L.L.C.

    cc:           ****** /******* Better Business Bureau
                    ********************************************
                    ******,CO 80210

    ****** ********

    Customer Answer

    Date: 02/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

Sling TV L.L.C. is NOT a BBB Accredited Business.

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