Business Profile
TV Program Distributors
Sling TV L.L.C.Headquarters
This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 1,491 total complaints in the last 3 years.
- 419 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribed to Sling TVs Orange + Blue package with a first-month promotional price of $30.50, expecting it to include ********** Boston under ***, which broadcasts ************** games. My account shows that *** is included, leading me to believe I would have access to ******* games. However, when I tried to watch, ********** Boston was not ************ resolve this, I purchased the *** Team Pass for the ************** for $12, thinking it would allow me to watch the game. But after making the purchase, I received a blackout restriction message, preventing me from watching. Sling TV did not warn me before payment that this blackout would apply.I immediately contacted Sling TV customer service to request a refund since I did not receive the services I paid for. They refused to issue a refund and refused to escalate my request to a manager, saying that a manager would not be able to help either.Why This Is ************************* was listed in my subscription, but ********** Boston was not available. Sling did not clarify that their *** channel does not include ********** Boston.2.The *** Team Pass should not have been available for purchase if blackout restrictions applied in my area.3.I paid for services that I could not use, yet Sling refuses to issue a refund.4.Customer service refused to escalate my complaint or offer a resolution.I believe Sling TV should provide clearer disclosure about blackout restrictions before allowing customers to purchase add-ons. Their listing of *** in my package without clarification about ********** Boston was misleading.Desired Outcome:A full refund of $12 for the *** Team Pass.A refund or credit for the Orange + Blue package, since it did not include the expected ********** Boston channel.More transparency from Sling TV regarding blackout restrictions before allowing customers to subscribe or purchase add-ons.Business Response
Date: 02/14/2025
February 11, 2025
Ms. ******* ***
***********************************************************
Re: BBB Complaint #********
************
Dear Ms. ************** February 11, 2025, we received your complaint, dated February 11, 2025, filed with the Better Business Bureau.
You stated that you signed up for service, but expressed concern regarding:
Your account qualified for ***, so you expected to receive ********** Boston.
The ********** Pass games were all blacked out for the **************.
When speaking to customer service, the call was not escalated to a manager upon request.
A request for a refund was denied.
*** and ********** Boston are two separate channels. Having access to one does not provide access to the other. *** is a local station. ***************** is a regional sports network. ********** Boston is not available on Sling TV.
The Sling TV website clearly states that ********** Pass provides out-of-market games only and that some programs may be unavailable due to programmer restrictions or blackouts.
We strive to provide excellent service and regret that your experience was unfavorable. Our frontline agents and supervisors both have the same application access and would have provided the same response regarding your complaint.
Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued refunds totaling $42.50. Please allow five to seven business days for processing.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Initial Complaint
Date:02/10/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been a long time customer to ********************** but recently Sling deleted two programs that I had recorded and had been there for a long time. I now do not have access to find these movies again as one is no longer available and the other is on a platform that I do not have. I'm very upset and did not delete these myself.I also have ongoing issues with recordings that pop up that I do not record. I've tried locking, deleting and they continue to occur again and again no matter what I do. I've even tried deleted the Sling app to no avail.Business Response
Date: 02/14/2025
February 13, 2025
Ms. ******* ******
WI 54868
Re: BBB Complaint #********
************
Dear Ms. ***************** February 10, 2025, we received your complaint, dated February 10, 2025, filed with the Better Business Bureau.
You stated that you had *** content that is no longer available. Due to these lost recordings, you requested that the lost programming be put back onto your ***. You also stated that the movie Scarlet Street keeps being recorded and you would like it to stop.
You subscribe to free ************ Please visit ************************************************************************************ for more information. Our website explains that Sling TV will provide up to 50 hours of recorded content for up to nine months. After the nine months, the content will expire and no longer be available. We also provide a 30-day countdown on when the content will expire.
The content is no longer available, per our terms and conditions available to review here: *****************************************************************************************. In short, Sling TV does not guarantee the timers nor the recorded content. We also reserve the right to terminate any or all portion of your access to the *** at any time. To learn more about our On Demand and *********** services, please visit: *************************************************************************************************************.
We regret any inconvenience.
You mentioned that you have locked and deleted the movie **************. We recommend that you delete the recording timer located in the Scheduled section of your *** menu.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** *****
Corporate *********************************************************************** L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 02/14/2025
Complaint: 22921520
I am rejecting this response because:Sling did nothing to remedy my issues.
Sling did not provide a 30-day countdown on when the content would expire. Had I been notified, I would have watched the programs before hand knowing they would be deleted.
As stated before, nothing works to stop the movie 'Scarlet Street' from automatically recording. It is not located in the 'scheduled' section of my DVR menu.
The continue watching feature does not consistently work on Sling. It's pretty much hit or miss whether the shows you've been watching will appear there.
There seems to be many little ongoing glitches on Sling tv that apparently customers just have to live with while ********************** doesn't appear to even care. One very annoying issue is when you click on recent channels and then try to scroll to the right past interactive features, all channels and details in order to scroll down again to get to series info or explore channels, most of the time, it will all just disappear and you have to go back and do it over and over again to get to series info.
I also now know that their customer service is very poor.
Sincerely,
******* ******Business Response
Date: 02/24/2025
February 24, 2025
Ms. ******* ******
WI 54868
Re: BBB Complaint #********
************
Dear Ms. ***************** February 21, 2025, we received your rebuttal, dated February 21, 2025, filed with the Better Business Bureau.
You rejected our response stating that Sling did not to resolve your concerns regarding the recording of the movie, Scarlet Street.
As per our terms of use, Sling TV reserves the right to change packaging, promotions, programming, services or pricing. These terms have been on our website. We provided notice of the *** content being unavailable and our price changing.
With regards to technical issues we recommend customers utilize ********************** TVs troubleshooting site, which can be found at: **************************************************************.
Your concerns regarding the recent channels, continuing watching feature, issue was sent to our technicians.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** *****
Corporate *********************************************************************** L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Customer Answer
Date: 02/24/2025
Complaint: 22921520
I am rejecting this response because:You didn't answer or address anything satisfactorily and appear to be just hiding behind all your small print.
Same issues ongoing with Sling with virtually no help.
Sincerely,
******* ******Initial Complaint
Date:02/09/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Canceled Sling TV 1.26.25 and have programming thru late February 2025. I was unable to stream the Super Bowl on my *********** It stated website not available. I called Sling TV and we tried their troubleshoot and it did not work. I asked for a refund because I only kept Sling for this game. They then said because I canceled service more than 24 hours ago they could not give me credit for the month. I then said I would sign up again and they can give me two months credit and I will then cancel. They said no they would not do that. Tried to escalate it to a manager and was told no.Business Response
Date: 02/14/2025
February 14, 2025
Ms. *** ********
MI 48155
Re: BBB Complaint #********
************
Dear Ms. ******************* February 10, 2025, we received your complaint, dated February 9, 2025, filed with the Better Business Bureau.
You stated that you canceled your service, but you were able to view programming through the end of the billing period. However, when you tried to watch a football game on February ******, you were unable to view it and troubleshooting failed to resolve the problem. You requested a refund,but you were denied. You requested to speak to a supervisor, but you were denied this also. You requested to receive a refund.
Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $60.99 refund. Please allow five to seven business days for processing.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Customer Answer
Date: 02/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ********Initial Complaint
Date:02/09/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unsure how Sling obtained my information, but I have been charged $45.99 per month since October of last year for a subscription I never authorized. In fact, I do not use Sling at all. I only discovered these charges while reviewing my bank account statement. I have made several attempts to contact them, but every phone number listed, including the one provided on my bank statement, is nonfunctional.I am requesting a refund for all charges incurred since October, as I did not authorize any payments for this subscription The total is $201.98Business Response
Date: 02/14/2025
February 12, 2025
Mr. ****** ******
**********************************************
*********************
Re: BBB Complaint #********
************
Dear Mr. ***************** February 10, 2025, we received your complaint, dated February 9, 2025, filed with the Better Business Bureau.
You said that we charged your account $45.99 for a subscription that you have not authorized since last October. You requested a full refund.
My attempts to reach you by phone on February 11 and 12, 2025, were unsuccessful;however, I left a voice message each time.
I was unable to locate an account with the information you provided. Accounts are tied to email addresses and I can search for any additional email addresses you may have an account under; if not, we recommend that you contact your financial provider and dispute the payment(s).
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate *********************************************************************** L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******, CO 80210
****** ********Initial Complaint
Date:02/08/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about 02/01/25 I started to file my technical issues with sling. Because they do not have a customer service number to call, a customers only option for technical assistance is through their app. Consequently, I filed complaints daily through their sling app. I've explained to them, as detailed as I could, the steps I've taken to trouble shoot my problems. These excluded, but not limited to, contacting *******, my tv manufacturer, and ********, my internet provider. Frontier ran checks on my service and found no issues. ******* did similarly. I even did, per ********' advice, a complete factory reset of my tv which resolved nothing. I even got a ******** account to watch TV and I've had none if the same issues that I've been having with sling. I've reported all of this to Sling, in addition to various error codes I've received, daily over the past week. And they have yet to resolve my issues or even acknowledge that I've even filed any issues. And all my problems continue to this day. This is not the customer treatment I'm paying for.Business Response
Date: 02/14/2025
February 14, 2025
Mr. **** ******
******************************************************
Re: BBB Complaint #********
************
Dear Mr. ***************** February 10, 2025, we received your complaint, dated February 8, 2025, filed with the Better Business Bureau.
You stated that you began reporting technical issues to us around February 1, 2025. You were not able to locate a contact phone number, so you reported these issues through the mobile app; however, you were not able to resolve them. You requested assistance.
The Sling TV application is working as expected, and there have been no outages reported recently.
Please be aware that our technical help center at ****************************** contains all available troubleshooting for the problems you are experiencing. If you have additional questions, our customer service phone number is ****************. This number is available through the Contact Us link in the help center.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 02/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:02/08/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has no customer service support. When I called the number listed a *** says "we take a message with the issue and pass it on". Asked if a Tech would call me back-the answer is" no, no one will call you back". Ok but the issue does not get resolved.Business Response
Date: 02/12/2025
February 11, 2025
Ms. ******* *****
**************
**************************
Re: BBB Complaint #********
************
Dear Ms. **************** February 10, 2025, we received your complaint, dated February 8, 2025, filed with the Better Business Bureau.
You stated that Sling TV has no customer service support. When you called the number listed, our representative said they would pass the information along and you would not receive a return call. The issue you called about was not resolved. You requested to be contacted by us.
We spoke by email and discussed the issues you are having with your service.
We strive to provide excellent service and regret that your experience was unfavorable.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 02/12/2025
Complaint: 22917543
I am rejecting this response because: The email received simply stated that the issues I am having: Failure for app to load, weekly having to delete the app and reinstall it to get it to work . Constantly being logged out. *** not recording programmed shows. When I advised SlingTv that I had no other issues with other apps and live streaming His response was"There are no current problems with our application. As our service is provided through a downloaded application, any issues with the service must be resolved at the device where the application was downloaded. As such, our customer service department can only assist with the same troubleshooting steps provided on our website. Reports to our engineering team are followed up on, but are not reported on back to our agents or customers. One of the top items to check when troubleshooting is to verify that both our application and your smart television has the most up to date software installed. Sling TV is a live television streaming service and therefore differs technically from most other
streaming services. No direct comparison can be made between services of differing
types."I again explained I had no other issues with other apps, live streaming. That there are 1000's of online complaints regarding the same issues with Sling TV.That I followed all the recommended troubleshooting etc...
Nothing-this is my complaint there is no Customer Service...an email response is NOT service...
Sincerely,
******* *****Business Response
Date: 02/24/2025
February 21, 2025
Ms. ******* *****
**************
**************************
Re: BBB Complaint #********
************
Dear Ms. **************** February 20, 2025, we received your rebuttal, dated February 20, 2025, filed with the Better Business Bureau.
You rejected our response,and outlined the technical issues you are having, which were discussed in our email conversation. You stated that your complaint is that there is no customer service with ********************** TV.
Our customer service phone number is ****************. Live chat with an agent is also available through our mobile application or our website at ******************************.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Customer Answer
Date: 02/24/2025
Complaint: 22917543
I am rejecting this response because: They are not addressing the issue-crazy-this is typical of the lack of customer service.. Yes there is a phone number, an operator takes a message. The message will be passed on she says, there is no tech supposed to speak with. The operator says that a tech WILL NOT call you regarding the issues. The technical issues remain-not resolved. There is NO CUSTOMER HELP******* *****
Customer Answer
Date: 02/28/2025
This is an app on the TV,,,not the phone. My internet is high-so it is not the Internet. The other apps that live stream work fine on the TV-so its not the TV.
This technical issues are
1.) Failure to load more than 50% of the time. You must log out and back in.
2.) Once a week it will not load at all, I must delete the app all together, and reinstall
3.) the *** fails to record often
Business Response
Date: 03/14/2025
March 13, 2025
Ms. ******* *****
**************
**************************
Re: BBB Complaint #********
************
Dear Ms. **************** March 12, 2025, we received your second rebuttal, dated March 12, 2025, filed with the Better Business Bureau.
You restated that Sling TV is an application on your TV, but not on your phone. You also said that other live stream apps work fine on your TV. You listed several technical issues you are having, including:
Failure of the application to load 50% of the time
Failure to load at all
DVR recordings fail
In my previous response, I referred to Sling TV as a mobile application. Sling TV is an application and can be downloaded on many devices, including mobile phones.
The Sling TV application is working as expected and there are currently no egregious technical issues being reported. Please continue to work with our technical support team or through the help center at ****************************** to troubleshoot the technical issues you are experiencing.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 03/14/2025
Complaint: 22917543
I am rejecting this response because: They are still missing the ENTIRE COMPLAINT..work with who, the Tech Support ? You can not get in touch with anyone in the Tech support. There is a number (if they answer) that takes a message to forward to whom ever..but you NEVER get a call back..Please read this complaint..Since the start-this is the issue-there is NO TECH SUPPORT.As you can see by the replies, the business avoids the issues-there is no support
******* *****
Initial Complaint
Date:02/06/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about February 6th, 2025 I noticed Sling had deleted all my DVR recordings which took me 12 months to accumulate.I was actually in the middle of watching one these this week, when I noticed they had deleted it and all my DVR ************* account should be adjusted by at least ***** to reflect this error on Slings part.Business Response
Date: 02/12/2025
February 12, 2025
Mr. *** *********
*******************
******, ** 85737
Re: BBB Complaint #********
************
Dear Mr. ******************** February 7, 2025, we received your complaint, dated February 6, 2025, filed with the Better Business Bureau.
You stated that you had *** content that is no longer available. Due to these lost recordings, you requested a $40.00 account credit.
You subscribe to free ************ For more information,visit ************************************************************************************. Our website explains that Sling TV will provide up to 50 hours of recorded content for up to nine months. After the nine months, the content will expire and no longer be available. We also provide a 30-day countdown on when the content will expire.
The content is no longer available, per our terms and conditions (available at *****************************************************************************************). In short, Sling TV does not guarantee the timers nor the recorded content. We also reserve the right to terminate any or all portion of your access to the *** at any time. Due to this, no credit is warranted. Please visit ************************************************************************************************************* to learn more about our On Demand and *********** services.
We regret any inconvenience.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** *********
Team *************************************************************** L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
********* *****Customer Answer
Date: 02/12/2025
Complaint: 22910433
I am rejecting this response because:The deletion of movies was done without express permission or fore knowledge. Only this after the fact policy disclosure has been given. Furthermore, in the same un-trustworthy fashion, Sling increase my monthly and annual fee with out express permission or fore knowledge. This pattern of untrustworthy dealings is bad faith and deceptive at best.
I maintain my request for $40 and $60 as compensation.
I will be contacting all my friends and relatives shortly if I do not receive just compensation in 5 days.
Sincerely,
*** *********Business Response
Date: 02/24/2025
February 21, 2025
Mr. *** *********
*******************
******, ** 85737
Re: BBB Complaint #********
************
Dear Mr. ******************** February 20, 2025, we received your rebuttal, dated February 20, 2025, filed with the Better Business Bureau.
You rejected our response stating that you were neither notified your *** content would be removed nor of the price increase. You requested a total refund of $100.00.
As described on our website, Sling TV service is billed on a month-by-month basis. Barring signing up for certain promotions (which do not apply in your case), it is at your option to continue service into the next month. Prior to the next month, you are billed in advance at the beginning of your 30-day service period. As the consumer, it is your responsibility to review the bill and pay it.
Per our terms of use, Sling TV reserves the right to change packaging, promotions, programming, services or pricing. These terms have always been available to review on our website.
As we provided advance notice of the *** content being unavailable and the price of content increasing, your refund request continues to be denied.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** *********
Team *************************************************************** L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
********* *****Customer Answer
Date: 02/24/2025
Complaint: 22910433
I am rejecting this response because: You cannot provide proof of any prior communication, only untrustworthy claims of such.
Sincerely,
*** *********Initial Complaint
Date:02/06/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lack of customer service and feedback. Possible overcharge by ************************** for online streaming TV. Received a bill after account was canceled. Company has no acceptable customer telephone support and online portal is unhelpful and unresponsive. Asking for a refund if appropriate and no further ******** from them.Business Response
Date: 02/11/2025
February 10, 2025
Mr. ***** *******
*******************************
******, WA 98382
Re: BBB Complaint #********
************
Dear Mr. ****************** February 7, 2025, we received your complaint, dated February 6, 2025, filed with the Better Business Bureau.
You stated that you signed up with a three-month offer, and you cancelled the service before the service period ended. You indicated that you were charged for the service again on January 29, 2025. You also mentioned that our contact telephone number is no longer in service. You requested to receive a refund.
A review of the account found that there was no record of a cancellation after the service was restored in September of 2024.
Our customer service phone number is ***************.
Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $75.99 refund. Please allow five to seven business days for processing.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Customer Answer
Date: 02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:02/06/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my subscription 2/9/23 and randomly I noticed charges from sling on debit card 1/3/2025. I contacted Sing to advise that I never reactivated my subscription. I requested that my card be refunded as I dont even have the application on any of my TV, the representative stated that he was unable to refund my card because be it was out of scope of the allowable time to cancel and get a refund. I advised I did not activate the account and dont know who. I then called my bank to dispute the charges because I did not authorize these charges.Business Response
Date: 02/12/2025
February 11, 2025
Ms. ********* ********
**************
*******************
Re: BBB Complaint #********
************
Dear Ms. ******************* February 6, 2025, we received your complaint, dated February 6, 2025, filed with the Better Business Bureau.
You stated that in November 2024, your previously disconnected Sling TV account was restarted without your authorization. On January 10, 2025, you saw that you were being billed for services you were not using and disconnected your service again. You requested a refund for all the charges since your service was restarted, totaling $168.32.
When we spoke on February 7, 2025, I confirmed that your account is now disconnected. I advised you that I would submit a refund for $168.32 as an exception.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
**** ******
Senior ********************************************************************************* L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:02/05/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Keep getting charged for subscription that was cancelled.They refunded me once for a January 2025 account reactivation I did not authorize, the charged me again for a different subscription for February 2025.Business Response
Date: 02/12/2025
February 12, 2025
Mr. ****** ****
************* NE
**********, ** 43076
Re: BBB Complaint #********
************
Dear Mr. *************** February 6, 2025, we received your complaint, dated February 5, 2025, filed with the Better Business Bureau.
You stated that you disconnected your account, but you were charged in January and again in February. You requested to receive a refund.
Our records indicate that your account was restarted on January 30, 2025, and a second time on February 5, 2025. These restarts were both initiated through the Sling TV application. Two refunds, of $71.46 and $46.12, were processed on January *******, and February 6, 2025, respectively.
Sincerely,
***** *******
Corporate ************************************************************************ L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Customer Answer
Date: 02/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****
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