Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I have been customers with ********************** for about seven years and have never had an issue with the service or the billing. We have made no calls or ************* husband's credit card pays for our Sling TV subscription. The email for the account is under my name. We only use one email, one address, one phone number, and one credit card.We got our credit card was billed on January 21, 2025 two times. Each charge was in the amount of $71.99. Our subscription contract is for $71.99.I could not find a phone number for Sling. All the numbers on the internet said it was Sling but the numbers were no longer in service. I was able to get a live agent on a Chat after talking with a Bot for 15 minutes.Novel, the agent, stated that Sling charged twice because the first charge was declined. I explained to him that we were in fact charged twice and our credit card company confirmed it was charged twice. I offered to show him a screen shot of the bill. Novel said they could not receive images in the chat and that Sling does not have a phone number for customers to call, any longer.I asked to speak with a supervisor and Novel said, "no, because the supervisor is going to tell you the same thing." He advised me to go to the bank and dispute the call and refused to do a deeper search to see if there was some kind of glitch. He then abruptly ended the chat without my consent nor asking for my ********** is unclear if this was a honest mistake due to a glitch or fraud. Since Novel, the **** refused to help me I feel very uncomfortable and upset.I have attached the bill for reference and highlighted where we have been charged twice. I have only blacked out private account information for our security. We have notified our credit card of the issue, as well, and they are looking into it for us. However, I was very upset with the customer services expereince.

  Business Response

  Date: 02/11/2025

  February 11, 2025
  
  
  
  Ms. ***** ******
  ********************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ***************** February 6, 2025, we received your complaint, dated February 5, 2025, filed with the Better Business Bureau.
  
  You stated that two payments of $71.99 were taken on January 21, 2025. You indicated that you contacted customer service, but you were told there was record of one successful payment and one declined payment. You indicated that you provided a copy of your credit card statement showing that two identical payments were processed; however, our front line agent was not able to see two payments and refused to transfer you to a supervisor. You mentioned that you were not able to locate a phone number for Sling TV customer service and were not allowed to speak with a supervisor through chat. You requested to receive a refund.
  
  Our back office was able to confirm that two payments of $71.99 were taken on January 21, 2025.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. As an exception to this policy, I canceled your service immediately and issued a $71.99 refund. Please allow five to seven business days for processing.
  
  Our customer service phone number is **************.
  
  We strive to provide excellent service and regret that your experience was unfavorable. Our front line agents and supervisors, both have the same application access, and would have provided the same response regarding your payments.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22905323
  
  I am rejecting this response because: I do not want my service cut.  I want a refund or you can take the second payment and put towards the next month.

  The service agreement that we have is that you will bill me once per month for my service.  You have not honored your end of this agreement by double billing me and now threaten to cancel my service over your error that you have confined did occur.
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/19/2025

  
  February 19, 2025
  
  
  
  Ms. ***** ******
  **************
  *******, ** 07857
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ***************** February 19, 2025, we received your rebuttal, dated February 18, 2025, filed with the Better Business Bureau.
  
  You rejected our response stating that you did not want the service disconnected, and you want a refund or credit for the next month.
  
  My attempt to contact you at ************* on February 19, 2025, was unsuccessful, but I left a voicemail.
  
  My response letter mentioned a service disconnection in association with the refund submitted in our system. I have confirmed that your service is still active and will not be disconnected.
  
  The refund of $71.99 was processed in our system on February 11, 2025. Please confirm receipt of the funds with your financial institution.
  
  We apologize for any inconvenience you may have experienced.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really wish streaming services or the customer could delete their credit card information from these websites. Our information is just sitting there for a thief to steal it from a company's database. Or worse, the company could use our credit card information to charge us three (3) times for a ONE month subscription. I looked at my credit card statement and noticed 3 charges on my credit card. 2 of the charges were on the same day for the same amount. Someone at SLING TV streaming services has sticky fingers. This person loves to click on my credit card.Without my authorization, these greedy companies should be closed for negligence and illegal practices for charging my credit card.

  Business Response

  Date: 02/10/2025

  February 10, 2025
  
  
  
  Ms. ******* *******
  ****************************************
  *******, *** 98370
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ****************** February 5, 2025, we received your complaint, dated February 5, 2025, filed with the Better Business Bureau.
  
  You stated that you would like streaming providers to delete customer credit card information from their websites, as the information could be stolen and used. You also indicated that when you initiated your service,you were charged $34.00 twice, and you maintain that someone at Sling TV used your credit card without your authorization.
  
  On February 6, 2025, I sent an email to ************************* and you replied to my email, providing the email address (***********************)tied to your Sling TV account. You also said that on January 18, 2025, you were charged an additional fee of $8.08 and you cancelled your Sling TV service.
  
  I confirmed that the Sling TV account created with email address: *********************** shows one payment of $34.00 on January 9, 2025. I advised you that if you still see two $34.00 charges on your bank account that you would need to provide me with a copy of your bank statement so that we could research further. I also explained that the $8.08 payment on January 18, 2025, was a prorated charge for the addition of Sling Blue to your existing Sling Orange package. Furthermore, your Sling TV account was not cancelled, and is still active.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *****
  Corporate *********************************************************************** L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  
  

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22903033
  
  I am rejecting this response because:

  Mr. *****:
  
  Attached to this response is a live chat transcript that I had with a Sling TV agent by the name of ***** on 01/18/2025, that I believe will help me further illustrate my concerns.
  
  There are three separate issues occurring here that I would like to ultimately resolve through you, with the help of Sling TV.:
  
  Issue #1: On 01/09/2025, I was changed twice for my Sling TV subscription of $34.00. On my bank statement, I see two separate charges of $34.00 even though I only got Sling TV once through my *********************** account. You have asked to see my bank statement to prove that there are two separate charges of $34.00, however, given that I believe that the last time that I provided personal account information to Sling TV, that someone at Sling TV used my personal information in order to sign me up for another month of Sling TV without my permission, which is why I do not feel safe providing any further personal information to anyone at Sling TV because I feel that it is not safe and I fear that if I do so then someone may attempt to do something fraudulent with my information that I provide them. I do maintain that there are two separate charges of $34.00 on my bank statement though and I would like to reimbursed for that, so that I have not lost $34.00 for no discernible reason. In the transcript that I attached to my response, during my conversation with ****** I brought up the concern of being charged twice and ***** assured me that the only charge that occurred on 01/09/2025, was a charge of $34.00 and nothing else. My bank statement has two charges though. So even though ***** says that he can only see that I was charged once, and you are saying that I was only charged once, I see two charges on my bank statement.
  
  Issue #2: I was charged $8.08 on 01/18/2025. This charge, I can also see on my bank statement. You claim that the reason why I was charged $8.08 is because I switched my account from ********************** Orange to the Sling Orange and Sling Blue combo pack. This is not true either. I have provided with this response, a transcript from my conversation with an agent from Sling TV by the name of *****. In my conversation with ****** you can see that the issue that I contacted Sling TV with is that when I talked to another Sling TV agent by the name of ****, **** told me that I needed Sling TV Blue. During my conversation with ***** on 01/18/2025, ***** told me that the chiefs Texans game could only be watched if I had the Sling Orange package. I expressed my concern to ***** that I did not want to be charged an additional $34.00 to be switched to another Sling package and ***** assured me that I was not charged any money for switching from Sling Blue to Sling Orange. He told me that he processed the switch from Blue to Orange without any charges since he was just switching them. According to the charge on my bank statement for $8.08, that was not true. Apparently, I was charged $8.08, because instead of switching me from Blue to Orange without any charges, according to you, Mr. ****** I was switched from Sling Orange to the Sling Orange and Sling Blue combo pack, which is not what I asked for ***** to do for me. ***** was supposed to simply switch me from Slinge Orange to Sling Blue. How did I get switched to the Sling Orange and Sling Blue combo pack and have to pay for it?
  
  Issue #3: This ties back into issue #1. I am being told by you that my account had automatic renewed payments enabled from a month to month basis. What I am trying to say is that I did not do that. I cancelled my Sling TV account payment and you even told me that Sling TV received a cancellation request for my account that was made after one of the previous emails that you sent to me, you also further confirmed that the email address: ************************ was sent a cancellation notice confirming the cancellation and the end date of the service. I confirmed on my end that I did receive the email, I can see the cancellation in my *********************** inbox right now. So, as you can see, I did not extend my service with automatic renewed payments because I wanted to cancel my account and I did cancel my account, so how did I end up with automatic renewed payments? The only thing I can think of, is that when I provided my account information to someone at Sling, whether it was you, Mr. ****** ****, or ****** someone switched my account from cancelled to automatic renewed payments. That is the only reason I can think of as to why my account would not have stayed cancelled, because I would have never chosen to automatically renew my payment for Sling from month to month willingly. This is part of the reason why I fear to send you my bank statement, because I believe that my information is being used by Sling TV inappropriately in order to charge me money for things that I did not ask for. I understand that you want to see my bank statement, but do you see why I am concerned to send them to you?
  
  Please get back to me as soon as you are able. I am still willing to work with Sling TV on this issue, but I need you all to understand why I believe there is something fraudulent occurring here.
  
  Thank you,
  
  *******
  

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Sling, in March 2024, for 12 months. In October, my credit card statement included an unknown Sling charge for $232.60 with a 9/18/2024 date. 10/12/2024: I called Sling twice and spoke with different agents. They stated this was linked to the Orange pack subscription billed through March 2025. I did not order this package. After requesting a refund, both agents shared the no refund policy; they suggested I file a dispute with my bank. When I asked to speak with a manager, both agents stated no manager was available. After insisting to speak with a manager, both agents were ready to end the call. On the same day, I used the chat on their website. The chatbot was to going to send a ticket to the back office. Following Slings advice, I also filed a dispute case with my bank. 10/25/2024: Sling emails me stating my subscription had been canceled. I later found out Sling had canceled it, as a result of the dispute filed. 11/11/2024: No news from the back office. I followed up with another chatbot agent who shared the October chatbot did not complete the ticket and the issue was going to be escalated to the billing team. 11/12/2024: Sling emails me from a no-reply address stating, due to the dispute, we can no longer refund or take any action on any charges on our end. 12/12/2024: I called Sling to understand the source of the charge; they couldnt tell me how it had originated (i.e., who authorized it or any other specifics). To me, this is a fraudulent charge. During this time, my bank had been trying to work with Sling on crediting back the amount. Finally, the bank had to close the dispute case as a result of Slings intransigence. I tried all avenues: telephone agents: no refund allowed; asked to speak with a manager: No; I tried their chatbot: refund denied; I followed Slings advice of filing a dispute case: refund denied. Sling will shut the door, at every turn, after plenty of time and effort has been wasted.

  Business Response

  Date: 02/10/2025

  
  February 7, 2025
  
  
  
  Mr. **** ******
  CA 94568
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ***************** February 5, 2025, we received your complaint, dated February 4, 2025, filed with the Better Business Bureau.
  
  You stated that on September 17, 2024, your credit card was charged $232.60 for your Sling TV account. You indicated that you found that Sling Orange had been added to your annual International programming plan. You said that you contacted customer service, and disputed the payment through your financial institution, but all attempts to receive a refund were denied. You requested to receive a refund.
  
  Our records indicate that Sling Orange was added to your account on September 17, 2024,through the Sling TV mobile app. A review of the usage on the service indicates that you have not accessed any Sling Orange channels recently.
  
  Your account is currently set to be closed on the next cycle date of March 13, 2025. If you would like to continue your International programming package beyond that date,it is suggested that you set up a new account under a different email address.
  
  Sling TV's no-refund policy states that programming fees are charged monthly or annually in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled,service will remain active until your renewal date. As an exception to this policy, I issued a $232.60 refund. Please allow five to seven business days for the refund to be processed.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I was a Sling TV subscriber and canceled my subscription on Jan. 5. Since Slings policy is to cycle through to the next payment period, the official cancellation date was Jan. 24. I received an email from Sling as proof of that cancellation on Jan. 5, which I have *********** I was surprised to see on my bank account a charge of $64.55 on Jan. 25, I have enclosed that proof as well. We did not agree to extend that contract, were never asked to extend, nor were we prompted to do so by our streaming service, ****. We did not authorize any payments beyond that date.Sling claims we used the service after the date of cancellation, which we dispute and which would be impossible without authorization to continue. As a past subscriber, I remember always receiving a prompt asking for a new signup after cancelling. You have to agree to new terms. It is not automatic after a cancellation. The online chat *** at Sling told me at one point we didnt cancel at all. He didnt see any proof. Well, proof is here in that email. I also asked to be forwarded to a supervisor to discuss the matter and he refused. So here we are. We want a refund as soon as possible.

  Business Response

  Date: 02/07/2025

  February 4, 2025
  
  
  
  Mr. *********** ****
  *********************************************
  ********************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. *************** February 3, 2025, we received your complaint, dated February 3, 2025, filed with the Better Business Bureau.
  
  You stated that you canceled your service on January 5, 2025,but you were charged $64.55 for another month on January 25, 2025.
  
  When we spoke on February 4, 2025, I told you that I would need to cancel the service immediately (which would cut off all access to the service as of today) in order to process a refund. You accepted my offer. I terminated the service and issued a refund request for $64.55. Please allow up to five business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *****
  Corporate *********************************************************************** L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  
  

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ****

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined SlingTV because it was affordable but I was given the bait and switch I received a lower price for a while but they recently increased it without providing any additional value for me. I have asked for a discounted rate but they said no. If they need to charge new customers a higher price then fine, but they should honor their price commitment to existing subscribers. I would like my old rate back.

  Business Response

  Date: 02/07/2025

  February 5, 2025
  
  
  
  Mr. ****** ***********
  CT 06040
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. ********************** February 3, 2025, we received your complaint, dated February 3, 2025, filed with the Better Business Bureau.
  
  You stated that shortly after joining, the price went up. You said that Sling TV should honor its price commitment to existing customers. You requested your old price be reinstated.
  
  Sling TV is a prepaid service with no commitments and no contracts; there is no price guarantee included with our service. The recent increase affected both new and existing customers; as such, we are not able to comply with your request to revert to your original price.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22891287
  
  I am rejecting this response because:
  Sling should, in a show of good faith, provide a discounted rate to loyal customers who have explicitly expressed dissatisfaction with the value they are receiving.  It would be in the companys best interest to do so in order to retain the customer and prevent bad publicity and/or negative reviews. The cost of failing to provide a discount could far exceed the cost of honoring the request.
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled Sling TVs service on 1/20/25 and it said I would be downgraded to their free version on 1/25/25. I got billed $45.99 on 1/30/2025. I checked my bank account on 2/2 and noticed the charge on my account. I message their customer service and ask for a refund and they said I cant get a refund because it would have to have been requested the day of the charge. I was not notified I was getting charged. They refused to refund me or let me speak to a supervisor.

  Business Response

  Date: 02/07/2025

  February 4, 2025
  
  
  
  Ms.******** ******
  ****************************
  ***********, ** 61604 
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ***************** February 3, 2025, we received your complaint, dated February 2, 2025, filed with the Better Business Bureau.
  
  You said that you canceled your service, but you received notice a $45.99 charge was being taken from your financial account. You requested that we issue a refund.
  
  A review of your ************ account reveals that it was disconnected January 25, 2025, and does not reflect a payment of $45.99 on January 30, 2025.Therefore, we recommend that you contact your financial provider to dispute this charge.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******, CO 80210
  
                  ****** ********
  
  

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doubled bill twice in late December then again in the first few days on January. Then Late January i was double billed again. I was charged $62.98 and then $66.99.. Please update my account so my bill reflect no payment until May.

  Business Response

  Date: 02/07/2025

  February 5, 2025
  
  
  
  Ms. **** ******
  10512 ******* Ter.
  **************, MD 20774
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Ms. ***************** February 3, 2025, we received your complaint, dated February 2, 2025, filed with the Better Business Bureau.
  
  You stated that you were billed twice in December 2024 and January 2025 with payments of $62.98 and $66.99. You requested that your account be updated to show as paid through May 2025.
  
  We spoke by phone on February 5, 2025. I informed you that I found two separate accounts in our system under the email addresses ******************* and ********************* You requested that I close the account under the ****** email address. I closed this account and signed out all devices that were connected, so you could identify them in your house.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  ********************************************
                  ******,CO 80210
  
                  ***** *****
  

  Customer Answer

  Date: 02/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had Sling's TV streaming service for over 4 years but about a year ago I added a second Roku streaming stick to my bedroom TV. Since I have their Orange package, which only allows one stream at a time, I never have both of my TVs on at the same time. I live alone so I know that there are never multiple streams. I keep getting messages on my Sling TV feed about having muliple streams which kicks me off the current program and frequently requires that I log in with my password, which shouldn't happen after many years of service. I've not been able to find a real customer service phone number for ********************** (just scam phone numbers). I'm sure that if could actually talk to someone there this issue could be resolved quickly. I've tried their Chat box many times but it is totally worthless in trying to resolve an issue. It always ends with them saying "Thank You for taking Our Survey". Whatever that means, ****** *****

  Business Response

  Date: 02/05/2025

  February 5, 2025
  
  
  
  Mr. ****** *****
  **********************
  ****************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. **************** February 3, 2025, we received your complaint, dated January 31, 2025, filed with the Better Business Bureau.
  
  You said that you receive a message while viewing the content regarding multiple feeds not being allowed, and you are required to authenticate the account. You indicated that your efforts to address this issue have been unsuccessful.
  
  My attempts to contact you by phone on February 4 and 5, 2025, were unsuccessful, but I left a voice message on each attempt.
  
  I signed you out of all devices. I recommend that you change your password to ensure you are the only one using the service. If this does not resolve your concern, feel free to contact me at ************** for further assistance.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 02/20/2025

  The business (Sling TV) did originally correct my problem for a few days but then cut off my paid programming completely. I called their phone number at least four times after the cutoff but they would not return my calls so I had to cancel my service, as there is no other way to contact them.  They badly need a better system to work out problems but apparently they do not care about their customers.

  Business Response

  Date: 02/27/2025

  February 27, 2025
  
  
  
  Mr. ****** *****
  **********************
  ****************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. **************** February 26, 2025, we received your rebuttal, dated February 26, 2025, filed with the Better Business Bureau.
  
  You rejected our response stating that your service was fixed, but then it was disconnected. You were unable to reach customer service, so you decided to keep the account closed. You expressed concern regarding the lack of customer service options.
  
  A review of your account reveals that you contacted customer service, who advised you that you can restart your service using your online account. We provide a number of self-service options, and you have the ability to request contact from a live agent. We regret we were unable to meet your needs.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22884570
  
  I am rejecting this response because: The business' response that they provide a number of self service options and the ability to have a service *** contact the customer is simply not true. Their chat  room service is not a problem solving tool, which I tried many times. They just refer you to their online policies which are no help in solving a problem and then they end the chat saying "thank you for taking our survey", whatever that means. At no time did I see any way on their website that you could request a service *** to contact me, nor could I find a phone number for Sling. The phone numbers that came up on a general search on ****** were all scam phone numbers. Only by filling a complaint with BBB was I able to get the Sling phone number, which I always got a voice message and no call back. Again, its clear that Sling does not care about their customers!
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a year now I have had slingtv and loved it. I paused my subscription in December and planned to restart it in February because my church has an annual fast every year and we dont watch secular tv for 21 days. When I checked my pause it would reinstate service on February 4th which is 3 days too soon so I canceled the service using their chatbot & the chat it said this was successful. However when I checked my account this morning ********************** hit me for $55, (remember the pause wasnt even scheduled to end until February 4th). The agent that it took 1/2 hour to get was cold and unhelpful ( she said things like I understand your frustration but it was as though she was reading from a script) in her responses and refused to help and denied manager escalation telling me they would only tell me what she had already said even though I clearly explained this was a system error on slings part. You cannot tell the quality of a company until something goes wrong. Now I will have to dispute this either ******* addition the agent told me all my recordings will be lost and I will lose my promo pricing if I decide to ever come back as though Im being ************ cannot recommend them any more

  Business Response

  Date: 02/05/2025

  
  February 3, 2025
  
  
  
  Ms. ******* ****
  NC 28371
  
  Re:          BBB Complaint #********
                  ************
  
  Dear *************************** 30, 2025, we received your complaint, dated January 29, 2025, filed with the Better Business Bureau.
  
  You stated that you paused the service, but the pause term was not long enough so you decided to cancel. You were charged $55.00 on January 29, 2025. You chatted in to cancel the service, waited 30 minutes to speak to an agent, and then you were told you would not receive a refund. You mentioned that the agent on the chat told you that you would lose all of your recordings and your promotional pricing if you canceled. You asked for a supervisor, but this request was denied. You requested to receive a refund.
  
  Our records show that your account was placed on pause for one month on January 4, 2025. The service would resume on February 4, 2025. There is no record of a cancellation of the account prior to January 28, 2025.
  
  We strive to provide excellent customer service and we regret that your experience was unfavorable. The information regarding losing recordings and promotional pricing is a required disclosure when canceling.
  
  Sling TV's no-refund policy states that programming fees are charged monthly in advance. No credits or refunds are provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. Our agents and supervisors are required to adhere to this policy.
  
  As an exception, I canceled your service immediately and issued a $55.64 refund. Please allow five to seven business days for processing.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate ************************************************************************ L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 20, 2024 I set up an account with ********************** tv. I realized afterwards that it appeared to be different from the original sling. They took out $27.50, which is a special, half off for the first month. I cancelled it on October 22, 2024, the next month I was charged and I called to make sure they cancelled it, but they continued to take out for December and January. When I called the number that was shown on my account ************ it says the number is no longer in service. I'm not concerned with Novembers charge because it was a lot of back and forth. But I thought it was resolved. I have not had sling services since sometime in November. My account was charged $60.99 for December 2024 and January 2025. I would like the full amount reimbursed for both months. And for the bbb to check into a 3rd party selling sling that may be a scam. Thank you ******* *****

  Business Response

  Date: 02/05/2025

  January 31, 2025
  
  
  
  Ms. ******* *****
  *************************
  *******, MI 48604
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************************** 30, 2025, we received your complaint, dated January 29, 2025, filed with the Better Business Bureau.
  
  You said that Sling TV has charged you for service after you requested that the service be disconnected.
  
  When we spoke, I advised you that your account does not reflect any payment past November 2024. You agreed to provide me with a copy of your bank statement,reflecting the charges so we can locate them. I advised you that I would follow-up once the payments have been located.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate *********************************************************************** L.L.C.
  
  cc:          ****** / ******* Better Business Bureau
                  **********************************************
                  ******, CO 80210
  
                  ****** ********