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Business Profile

TV Program Distributors

Sling TV L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,491 total complaints in the last 3 years.
  • 420 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an advertisement email from Sling TV on 12/14/22 offering One month of SHOWTIME, on **! After 1 month you will be charged $10/mo for SHOWTIME unless you go online and cancel. I clicked on the ADD SHOWTIME NOW button and attempted to add it to my account, but it wanted to charge me right away and did not show any free offer. I chatted ****, a Sling TV representative, on 12/14/22 who told me that this was sent out by mistake and that the offer was only meant for new customers. She said that they received multiple contacts regarding this issue today and that it had been escalted to their management team. I explained that it did not state anywhere on the email that it was for new customers only. I asked if it could be honored and I was told no that they dont have a way to add it to my account. I asked to speak to a supervisor and was transferred to ***** who agreed that the email did not mention anything about needing to be a new customer, but he also said that he did not have an option to add Showtime for me with the free month included. I asked if my chat could be escalated to a complaint department so that I could lodge a formal complaint, but ***** told me that he was the highest level of Sling escalation. Attached is a copy of the Chat coorespondance with Sling TV and the email that I received.

    Business Response

    Date: 12/16/2022

    December 15, 2022



    ************************************************************************************************************************************ 97133

    Re:          BBB Complaint #********
                    *************

    Dear **************:

    On December 15, 2022, we received your correspondence, dated December 14, 2022, filed with the Better Business Bureau.

    You indicated you received a promotional email from Sling about adding Showtime free for one month to your account. You stated that when you went online to add it, the website tried to collect $10.00. You called customer service for assistance, but you were unable to reach a resolution. You requested the Showtime offer be added to your account.

    A review of your account shows that Showtime free for one month was added to your account effective December 15, 2022. Sling recently had a known issue that prevented the Showtime offer from being added correctly, but this has since been resolved.

    During our conversation today, you confirmed that you were able to add the Showtime offer to your account without issue. 

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *******************
    Sr. Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Monday - Thursday, 10:30 am to 7:00 pm and Sunday, 8:30 am to 5:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 12/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Before the Sling TV representative contacted me I found that their website had been fixed and I was able to add the free 30 subscription.


    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sling TV is set up to steal your money. I had requested a cancellation, instead, they paused the account, then began to recharge me without notice. They didn't send a monthly bill or statement. Just quietly sat and started to take my money again. They claim to be a pre-paid service with no option of a refund or prorated charges. I never used the service, but they stole over $100 from me. If you are considering using Sling.com I do not recommend them at all. Any problems and they will be unwilling to help.

    Business Response

    Date: 12/16/2022

    December 15, 2022



    *************************
    201 1/2 *************************
    ************, ** 15767

    Re:          BBB Complaint #********
                    *************

    Dear **************:

    On December 13, 2022, we received your complaint, dated December 13, 2022, filed with the Better Business Bureau.

    You said you canceled your Sling TV service in June 2022;however, you found that Sling TV started to charge you again for service starting October 2022. You requested a refund.

    My attempts to contact you on December 14 and 15, 2022, were unsuccessful, but I left a voicemail on each attempt. I sent an email to ********************** with a request that you contact me.

    A review of your account records show that your service was put on Sling Pause via the customer self-service portal on July 10, 2022, for three months. Your service was then restored on October 10, 2022, and has been active since then.

    As an exception, I have provided refunds of $37.10 and $42.40. Please allow seven to ten business days for processing. I have also canceled your service effective immediately to prevent further charges.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *******************
    Senior Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 12/16/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sling is very deceitful. My wife, ***********************, ***************** Is her sling username, Bought a blue package bc it said its the best for **** No *** games bc they said FOX is not available in my area. I specially bought it to watch **** I called for a refund since I bought it for *** games and they dont have them in my area. Called and spoke with ******* who was extremely rude and said I should have done my research. She said sling does have *** just not in My area. I said why are you selling something you dont have and wont refund me. She said I should have done my research and hung up on me when I asked for a supervisor. Very unprofessional and deceitful.

    Business Response

    Date: 12/19/2022

    December 19, 2022



    *************************
    10559 *************.
    *********, ** 46040

    Re:          BBB Complaint #********
                    *************

    Dear ************:

    On December 13, 2022, we received your correspondence, dated December 12, 2022, filed with the Better Business Bureau.

    You said that our website was misleading and led you to believe that your local ********************* would be available. You requested a refund of the $20.00 payment from December 11, 2022.

    When we spoke, I explained that our website does provide accurate information about what local channels, if any, are available in each market. I offered to refund the $20.00 payment as an exception; you accepted. Please allow three to seven business days for processing.

    If there are further questions or concerns about this issue,please feel free to contact me at ************.

    Sincerely,



    ***********************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MT
    ************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *****************************

    Customer Answer

    Date: 12/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this service for the 2nd month around October 21 and haven't been able to watch any thing on it for the past 2 weeks. I got it for 1 show but I've tried to watch anything and can't. I want a refund or anything. I've talked to customer service twice and the 1st time they just said to wait. The 2nd time I asked for a refund because I paid for a service that I can't use and they won't give me one. I paid 40 dollars for this service and I should have access to it for the full month and not just 1 week. I watched 1 show and now it doesn't work.

    Business Response

    Date: 12/19/2022

    December 19, 2022



    ***************************
    308 ***************., Apt. D
    ********************, ** 63303

    Re:          BBB Complaint #********
                    *************

    Dear **************:

    On December 13, 2022, we received your complaint, dated December 12, 2022, filed with the Better Business Bureau.

    You said that due to technical issues, you were unable to view anything during the two-week period prior to your disconnection on December 12, 2022. You requested a refund of the $40.00 payment from November 21, 2022.

    When we spoke on December 16, 2022, I offered to refund the $40.00 payment back to your card, and you accepted.

    Please allow three to seven business days for the refund to process.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    ***********************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MT
    ************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *****************************

  • Initial Complaint

    Date:12/12/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 09/28/2022- I SUBSCRIBED TO SLING DUE TO ADVERTISING LOCAL CHANNELS AVAILABLE. TO MY SUPRISE I HAD TO HAVE AN ANTENNA TO GET LOCAL CHANNELS- SO CANCELLED MY SUBSCRIBTION ON 10/28/2022. ON 11//25/2022 I NOTICED ON MY BANK STATEMENT I WAS CHARGED $78.25 FOR RESUBSCRIBING. I IMMEDIATELY CALLED AND SLING AND REFUSED TO REIMBURSE ME. PER EMAIL RECEIVED OF MY REINSTATEMENT I FOLLOWED DIRECTIONS AND CHANGED PASSWORD. I DID NOT RESCUBSCRIBE TO SLING AND I HAVE EMAIL CONFIRMING OF MY CANCELLATION BACK ON 10/28/2022. THIS IS AN UNAUTHORIZED CHARGE TO MY DEBIT CARD WHICH I STATED TO REPRESENATIVE, I ASKED THEM TO REMOVE MY DEBIT CARD AND HE STATED IT WOULD BE REMOVED ONCE CANCELLED WHICH IS FALSE BECUZ CARD INFORMATION WAS STILL SAVED AFTER I HAD CANCELLED.

    Business Response

    Date: 12/19/2022

    December 16, 2022



    **********************************
    713 **********.
    ********, ** 78061

    Re:          BBB Complaint #********
                    *************

    Dear *******************************:

    On December 12, 2022, we received your complaint, dated December 12, 2022, filed with the Better Business Bureau.

    You requested a refund of the most recent payment of $75.78,as the service was reactivated without your authorization. You also mentioned that the card is still on file even though it was promised to be removed after the service was closed.

    When we spoke, I verified that an unauthorized user was using the service. Due to this, I immediately canceled the service, logged out all users, and removed the card on file. I also refunded the most recent payment.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Senior Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Monday Friday, 8:00 AM 4:30 PM MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been a Sling customer for years and my password is impossible to guess. I've got close to 400 mbps internet with a high end router/modem. A black hawk and my smart TV is a quality ********** and my Sling application repeatedly closes by itself while I'm watching TV. Maybe they should focus on stolen and trial accounts instead of punishing long-term customers. I even have automatic payments and they're closing my application to free up bandwidth. Senior customers deserve priority over available bandwidth.

    Business Response

    Date: 12/16/2022

    December 15, 2022



    *************************************
    2415 *****************.
    **********, ** 38506

    Re:          BBB Complaint #********
                    *************

    Dear **********************:

    On December 12, 2022, we received your correspondence, dated December 12, 2022, filed with the Better Business Bureau.

    You said that your application continually turns off while you are watching content.

    When we spoke, I advised you that I pulled the usage history and did not see any major errors. After reviewing over 70 hours of viewership over the last 30 days, I saw only one instance where the service dropped without customer input. To address this, I requested that you contact me directly with specific details of the outage, so that I may review an example.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Sr. Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Monday thru Friday, 8:00 am to 4:30 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

  • Initial Complaint

    Date:12/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After canceling sling in October 2022 I continued to get a bill so I looked into it and sling said that I had two accounts with them on the same credit card. They did re-fund me one month and canceled that second account that prompted me to look back at my bank statement and have come to realize that sling has been charging me for two accounts dating back as far as January 2021 for a total of $1500 in extra fees, I called sling directly and they said there was nothing they could do about it because I had created two accounts even though both accounts or with the same credit card the same Roku device which they shouldve known but they obviously dont care Im sure this is happened to thousands of other customers and they dont even have a policy to resolve it probably making them hundreds of thousands of dollars a year it is ridiculous that they can get away with this I want a refund of $1500 back from sling and will not be satisfied until I get it. I am in contact with my bank now to file fraudulent charges for them charging my credit card. well see what happens. I would never ever do business with Sling TV ever again in my

    Business Response

    Date: 12/14/2022

    December 13, 2022



    ***********************************
    114 *****************.
    *********, ** 15050

    Re:          BBB Complaint #********
                    *************

    Dear ********************:

    On December 12, 2022, we received your complaint, dated December 11, 2022, filed with the Better Business Bureau.

    You stated that you were billed for two accounts. You requested a $1,500.00 refund for the second account.

    When we spoke today, I offered a refund of $159.00 and you accepted. A refund of $159.00 has been issued. Please allow up to ten business days for processing. The second account has been canceled to ensure no further charges occur.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *******************
    Senior Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 12/14/2022

     
    Complaint: 18558750

    I am rejecting this response because: I have excepted their partial refund, but I am not satisfied with the amount they gave me. I only took the amount they give me because I had no other recourse. However, I plan on filing a civil lawsuit at the magistrates office for the balance that they owe me what they did was wrong, they know it was wrong and even gave a partial refund showing that they knew they were wrong. I am not satisfied with that refund and intend on pursuing this matter further. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/09/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to try Sling TV to compare it to *********** I thought that I was getting a free trial, but they have charged me for a month. I have emails showing that I tried Sling on Dec 5 at 12:54 PM and canceled it at 2:14 PM. I called Sling for a refund and said that it was a prepaid service and I could not get a refund of my $29.43.

    Business Response

    Date: 12/13/2022

    December 11, 2022



    Mr. *********************
    230 *****************.
    ******, ** 29036

    Re:          BBB Complaint #********
                    *************

    Dear **************:

    On December 9, 2022, we received your correspondence, dated December 9, 2022, filed with the Better Business Bureau.

    You said that when you signed up on December 9, 2022, you were under the impression it was for a free trial. You found that you were charged $29.43. You stated you wanted to try the service out to see if it was going to be a good fit for your needs, but it did not meet your expectations. You requested a refund.

    A review of your account shows that you canceled your service on the same day you signed up. Sling TV's no-refund policy states that refunds are not provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date; nonetheless, I issued a refund of $29.43 as an exception. Please allow up to ten business days for processing

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *******************
    Sr. Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Monday - Thursday, 10:30 am to 7:00 pm and Sunday,8:30 am to 5:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 12/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was given a refund a few days ago, which is all that I wanted.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have subscribed to one of Sling TV service, but I never able to access the service. They were not able to resolve the issue. They have refused to refund my subscription fee although I was never able to use their service.

    Business Response

    Date: 12/09/2022

    December 8, 2022



    ************************
    1088 *******************************.
    *****,** 85283

    Re:          BBB Complaint #********
                    *************

    Dear **************:

    On December 7, 2022, we received your complaint, dated December 6, 2022, filed with the Better Business Bureau.

    You said that you have experienced technical issues and you have been unable to use your service. You requested a refund.

    In my email correspondence, I informed you that in the interest of customer service, I submitted a refund of $10.49.  Please allow ten business days for processing.

    If there are further questions or concerns about this issue, please feel free to contact me at *************.

    Sincerely,



    *********************************
    Sr.Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
    *************

    cc:           ****** / ******* Better Business Bureau
                    ****************************************
                    ******, ** 80210

                    *********************

  • Initial Complaint

    Date:12/06/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I resubscribed to Sling TV in October 2022. At that time, I was supposed to receive a free HD TV Antenna. I never received it. I cancelled my service because I was unable to access the service one night due to some kind of national outage. I then got an email from Sling giving me a $5 credit on my account if I resubscribed. I also received an offer of a free Amazon Fire Stick if I resubscribed. I resubscribed. The $5 credit was not on my account nor did I receive the Amazon Fire Stick. This is just fraud.

    Business Response

    Date: 12/12/2022

    December 11, 2022



    *************************
    600 *************************************., #***
    *******, ** 08106

    Re:          BBB Complaint #********
                    *************

    Dear ****************:

    On December 7, 2022, we received your correspondence, dated December 7, 2022, filed with the Better Business Bureau.

    You indicated that when you signed up for Sling TV in October 2022, you were supposed to receive an HD TV antenna, but you never did.You canceled the service effective November 24, 2022, due to a service outage.You signed back up on December 1, 2022, due to an email offer you received providing a $5.00 credit to restart service. You stated you did not receive this credit. Additionally, you signed up for a device offer for an ************** Stick, but you have not received it. You requested the antenna and ******* Stick be sent to you and the $5.00 credit refunded to your credit card.

    I attempted to contact you on December 8 and 11, 2022, and I left a voicemail on each attempt. I also sent an email to ********************* requesting that you contact me.

    A review of your account records show that when you signed up for Sling TV on October 24, 2022, your offer was half off your first month of service and a Premium Pass. It does not include an over-the-air TV antenna;therefore, you did not receive one.

    When you restored service on December 1, 2022, you paid $56.00. This total included $55.00 for Sling Orange and Blue, $6.00 for Hollywood Extra and a $5.00 service outage credit. The $5.00 credit was correctly applied and a refund is not warranted. Additionally, the promotion was for a one-month prepaid Amazon bundle. You were provided with a code via email to redeem on www.amazon.com for the purchase of a Fire Stick Lite. If you did not receive the code, please contact me directly at **************.

    Sincerely,



    *******************
    Sr. Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Monday - Thursday, 10:30 am to 7:00 pm and Sunday, 8:30 am to 5:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

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