Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling advertises that it is live broadcasting the soccer worldcup. However after subscription found out that only 1-2 games were broadcasted live. After talking to their customer service including a supervisor called *****, found out that the statement was wrong as the games were on Fox local channel which was not in the subscription at least in my area. Asked to refund my money but both supervisor and the other agent refused. It is simple, Sling is scamming people by false advertisement.

  Business Response

  Date: 12/12/2022

  December 8, 2022
  
  
  
  ***************************
  2501 ***************.
  *************, ** 21043
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ****************:
  
  On December 7, 2022, we received your complaint, dated December 6, 2022, filed with the Better Business Bureau.
  
  You indicated that you signed up for Sling TV for the World Cup, but found that only one to two games were being broadcasted live. You stated that this goes against what is being advertised on Sling. You requested a refund.
  
  Sling TV advertises that select FIFA World Cup matches are available on FS1, which you can view using Sling Blue. Additionally, Sling TV discloses that local Fox matches are available in select markets, and therefore not all customers will be able to view matches that are broadcast on local Fox stations. You can view which World Cup matches are available here: https://www.sling.com/programming/sports/soccer. Furthermore, to access all games, Sling TV recommends Sling Blue plus World Sports Mini, Peacock, and Paramount Plus, which is referenced on the linked page.
  
  A review of your Sling TV account shows that you have had active usage and your account is set to cancel on December 25, 2022, which is at the end of your current bill cycle. Sling TV's policy states that refunds are not provided for prepaid or partial months of service, and if canceled, your service will remain active until your renewal date.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Senior Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Monday - Thursday, 10:30 am to 7:00 pm MDT & Sunday, 8:30 am to 5:00 pm MDT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/2022, I was trying to stream a hockey game, Devils vs Rangers. It said on my television I needed a subscription to Sling TV to watch the game. So, I subscribed to Sling TV for the promotional price of $27.50. After logging into Sling TV, I noticed that Sling was not showing the game. Which to me is false advertisement. So, within 10 minutes of signing up, I canceled with the reason of the game that was advertised was not available ON 11/28/2022. I received an email immediately stating my subscription is CANCELED. I noticed on my credit card statement that I was charged $27.50. So, I called Sling TV customer service and told the woman about what happened and would like a full refund immediately. She went into the system and told me the system is not letting her refund me because it says I Canceled the next day 11/29/2022 Which is a lie! I Canceled 10 minutes after I found out about the False Advertisement. I even have the email showing with the date 11/28/2022. This is a despicable scam by Sling TV lying I Canceled the next day! So, I said to the agent, that's it? You not going to do anything else to refund me money? She stated no she can't. I said Well, I have no choice to file a dispute with my credit card company and file a BBB Complaint to get my refund. She stated she understands. This is all on the recording of the phone call. This is terrible service, especially to treat a Disabled Veteran that way. Sling should be a shame of themselves.

  Business Response

  Date: 12/12/2022

  December 11, 2022
  
  
  
  Mr. *************************
  5581 *************.
  ******, ** 22932
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ******************:
  
  On December 7, 2022, we received your complaint, dated December 6, 2022, filed with the Better Business Bureau.
  
  You stated that you signed up for Sling TV for specific programming on November 28, 2022. However, after signing up, you found that you were unable to access the programming you wanted and canceled your service.When you contacted customer service to get a refund, you were advised of Sling TVs no refund policy. You requested a refund of $27.50 anyways.
  
  Sling TV's no-refund policy states that refunds are not provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date; however, as an exception, I issued a refund of $27.50. Please allow up to ten business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Senior Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling advertised that Fox was included in the package that was paid for which the World Cup games are aired on. After paying fox was not included and the World Cup could not be viewed rendering the service useless. This is false advertisement. Sling has not responded to request for refund.

  Business Response

  Date: 12/12/2022

  December 9, 2022
  
  
  
  **************************
  6622 ******************.
  ******,** 34109
  
  Re:          BBB Complaint # ********
                  *************
  
  Dear **************:
  
  On December 6, 2022, we received your complaint, dated December 6, 2022, filed with the Better Business Bureau.
  
  You stated that you signed up with Sling TV to watch the **** World Cup matches on Fox; however, Fox was not included in your package. You requested a refund.
  
  My attempts to contact you by phone at ************** on December 8 and December 9,2022, were unsuccessful, but I left you a voicemail on each attempt. I also sent an email to ********************** with a request to contact me.
  
  Sling TV's no-refund policy states refunds are not provided for prepaid or partial months of service; however, I made an exception and submitted a refund of $22.05. Please allow five to seven business days for the refund to be processed.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: 8:00AM to 4:30PM MT, Monday Friday
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *********************

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I tried to put gift cards on my account and my account is not receiving it as payment and my service is canceled. I need my service TO BE WORKING TODAY. Im tired of writing you to get resolved. Sling has not corrected this problem and the last time I wrote you about this same problem,,,, IT TOOK ABOUT A WEEK TO RE-START UP MY SERVICE AND NO CREDIT ADDED FOR THAT ISSUE. They offered a free channel I told them I dont watch and I never watched it.

  Business Response

  Date: 12/12/2022

  December 9, 2022
  
  
  
  ******************************
  9615 *******************., Apt. 203
  *********,** 20850
  
  Re:          BBB Complaint # ********
                  *************
  
  Dear ******************:
  
  On December 7, 2022, we received your complaint, dated December 6, 2022, filed with the Better Business Bureau.
  
  You stated that you purchased gift cards to pay for your Sling TV service, but you were unable to redeem the gift cards. You mentioned that this is the second time this has happened.
  
  When we spoke by phone on December 9, 2022, you informed me that you were receiving error messages, which stated that the gift cards had already been used. I apologized and requested that if you receive the same errors in the future,that you forward all information on the gift cards and the redemption attempts to me by email, so that we can investigate the cause of the error. You agreed to do so.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: 8:00AM to 4:30PM MT, Monday Friday
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *********************

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got the Sling blue since they are promising for live Fifa soccer world cup.But for last 2-3 days i am unable to watch the games and now they said its a area restrictions which they havent mention when i signup for the subscription and now I ask them to cancel and refund my money so they only cancel the subscription but not refunding money to me for the service i am not even going to use and getting from them what they promise.So please help em to get my full refund.Thanks ********

  Business Response

  Date: 12/12/2022

  December 9, 2022
  
  
  
  ********************************
  1864 **********.
  *******,** 95337
  
  Re:          BBB Complaint # ********
                  *************
  
  Dear ****************:
  
  On December 7, 2022, we received your complaint, dated December 5, 2022, filed with the Better Business Bureau.
  
  You stated that you signed up for Sling TV to watch the **** World Cup matches;however, you indicated that you were unable to watch any of the matches due to area restrictions. You requested a refund.
  
  In our email correspondence, you provided the email address that was used to establish your account.  
  
  Sling TV's no-refund policy states refunds are not provided for prepaid or partial months of service; however, I made an exception and submitted a refund of $20.00. Please allow five to seven business days for the refund to be processed.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: 8:00AM to 4:30PM MT, Monday Friday
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *********************

• Initial Complaint

  Date:12/04/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled Sling on November 22, 2022. I have been double charged since Jan 2, 2022. They say that there is another email that they used as a second account that is why they started charging me. double. I spoke with a supervisor ***** to be refunded, but he was no help and did not care. I was not aware of the double charge until I just happened to check my account and saw the charge for ***** on November 3, 2022. I need help with this.

  Business Response

  Date: 12/12/2022

  December 9, 2022
  
  
  
  ***************************
  5900 *********.
  *********, ** 48197
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ****************:
  
  On December 5, 2022, we received your complaint, dated December 4, 2022, filed with the Better Business Bureau.
  
  You said that you did not authorize the restart of your Sling TV service on January 2, 2022. You disputed the charges that were applied following the restart.
  
  When we spoke by phone on December 8, 2022, I made an exception to refund all of the payments. Please allow up to seven business days for the refunds to process to your credit card account (ending in ****). I also confirmed that your Sling TV service was canceled on December 4, 2022.
  
  If there are further questions or concerns about this issue,please feel free to contact me at ************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Monday, Tuesday, Thursday, Friday, 10:30 am 9:30 pm MT
  ************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *****************************

  Customer Answer

  Date: 12/20/2022

  Everything has been resolved. 
  
  Thank you very much!!
  

  
  

• Initial Complaint

  Date:12/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling TV is added an additional charges for a DVR($5.00/month)on December 2nd without prior authorization. . I want this charge reimbursed ASAP. Undoubtedly Sling feels they can ad charges without my consent.

  Business Response

  Date: 12/07/2022

  December 6, 2022
  
  
  
  *****************************
  208 NE 85th St., Lot 34
  *********, ** 73065
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ****************:
  
  On December 5, 2022, we received your complaint, dated December 3, 2022, filed with the Better Business Bureau.
  
  You disputed the $5.00 *** fee that was charged on December 2, 2022. You stated that you did not sign up for the *** service. You requested a refund.
  
  A review of our records show that when you signed up for Sling TV on September 2, 2022, you received the *** Plus service at no cost for one month. Since the service was not removed after the free trial, you began to be billed $5.00 for the *** Plus service.
  
  When we spoke by phone today, I offered to remove the *** Plus service from your account and to provide you with a $5.00 refund for the most recent charge. You accepted my offer. Please allow up to ten business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Senior Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Monday - Thursday, 10:30 am to 7:00 pm MDT & Sunday, 8:30 am to 5:00 pm MDT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a $35 monthly plan, however sling charged and deducted my PayPal account $387 and $409 without notification in Oct and Nov 2022.Sling acknowledged I had been getting charged $35 monthly and Oct and Nov charges are out of ordinary and unauthorized and did not notify me. Sling account is connected to devices that do not belong to me, can provide evidence. Again, merchant did not notify of these changes. ******** acknowledged error/fraud and only solution they provided was a credit to account. ******** suggested we call PayPal. I do not want a credit- I would like my money back.

  Business Response

  Date: 12/09/2022

  December 8, 2022
  
  
  
  *********************************
  40 ****************., Apt. 25
  ********, ** 02188
  
  Re:          BBB Complaint #********
                  DISH370453534354 - *************
  
  Dear *******:
  
  On December 5, 2022, we received your complaint, dated December 2, 2022, filed with the Better Business Bureau.
  
  You expressed concern with two charges ($387.00 and $409.00)that were applied to your PayPal account for Sling TV services. You stated that your monthly charge is only $35.00 and although the programming that caused the increase was removed, it resulted in a credit on your account. You requested that the credit be refunded.  
  
  We submitted refunds for the two charges in question. Please allow up to ten business days for the refunds to process. As the charges were also disputed by your financial institution, we recommend that you contact them to end/cancel the disputes.  
  
  Please note that we are currently looking into how the unauthorized programming was added to your account.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Senior Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Monday Friday, 8:00AM -4:30PM MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2Report Number November 2 signed up for promtional package for my cousin ******************************* ******************* using my credit card. This is what the websirte said about local channels with a ****** Which was great because he wanted to watch the ************************* SNY and **** on YES Network both local cable channels. After I signed up for the sports package add on, I though it included those local cable channels and looked back to confirm and it didn't. The "AND MORE." was misleading and false advertising by omission and NOT stating it didn't carry LOCAL cable channels under the AND MORE. Below please see the language. When I call right away to cancel i was told I would have to pay for the rest of the month but could cancel now. I didn't believe the agent what had just happened was afraid if I canceled now my entire subscription would be canceled and my wife agreed. When I want to confirm my Social Security direct deposit was made on December 2nd the charge of $70 appeared. Filed a complaint with the Department or Consumer of Affairs and was told to file with FTC which I just did because when I attempted three times to explain via their bot which is horrendous, which does everything within its power not to allow you that option except after several attempts, I was able to get a Live Agent. The conversation started out very pleasant and then as soon as stated my explanation, they went right into the fine print. I explained they carried Fox Sports which is a local regional channel and this wasn't much different and by saying "any more" they never stated they didn't carry local CABLE channels and this was misleading advertising my omission. I told the agent I was going to contact the **** ended the conversation. I have also filed a complaint with the **** I want my refund of $70 Get Locals in your Sling Guide with an ** smart TV Sling Subscribers with ******************************************************************************************************** their Sling guide. Check out the video to learn how you can find local channels like ********* CBS, FOX and more on your ** smart TV with Sling!FTC Report Number *********

  Business Response

  Date: 12/08/2022

  November 7, 2022
  
  
  
  *********************************
  810 *************.
  *******, ** 07203
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ******************:
  
  On December 5, 2022, we received your complaint, dated December 2 2022, filed with the Better Business Bureau.
  
  You requesting a refund of $70.00 for your most recent payment. You said you were led to believe that SNY and the YES Network were available on Sling TV. You also mentioned that you were charged this amount after speaking with an agent.
  
  A review of your account shows that you were charged $70.00 the day before you spoke with an agent. Since the cancelation happened within 24 hours of the charge, I made an exception and submitted a refund of $70.00. Please allow up to ten business days for processing.
  
  To see what sports programming is available to you, please visit, https://www.sling.com/channels. Additionally, information about programming available with locals can be found at https://www.sling.com/help/en/subscription-programming-questions/channels-programming/local-channels.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Senior Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Monday Friday, 8:00AM 4:30PM MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/1/2022 for ***** *********** barely works and the channels advertised/services mostly require additional fees .. not as advertising suggests.. and issues with the world cup streaming

  Business Response

  Date: 12/06/2022

  December 5, 2022
  
  
  
  *************************
  225 ***********.
  ********, ** 98387
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ************:
  
  On December 2, 2022, we received your correspondence, dated December 1, 2022, filed with the Better Business Bureau.
  
  You indicated that you signed up for Sling TV on December 1,2022, but the service did not work properly. You also stated that some stations require additional monthly fees. You requested a refund.
  
  My attempts to contact you by phone on December 4 and 5,2022 were unsuccessful; however, I left two messages. I also sent an email to ********************* requesting that you contact me.
  
  Sling TV's policy states that refunds are not provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date. Nevertheless, I made an exception and I submitted a refund of $27.50. Please allow up to ten business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Senior Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Monday - Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************