Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/8/22 I cancelled my subscription to Sling. Sometime in November it was reinstated, apparently automatically and without my authorization. On 11/30/22 I saw a new charge on my credit card statement and became aware that the account had been reinstated sometime in November. On 11/30/22 I again cancelled my subscription. The following day I contacted Sling via their Chat and requested 1) a refund of the unauthorized $61 charge to my credit card and 2) removal of my account from the Sling system in order to ensure this doesn't happen again. I was informed by the agent and again by their supervisor that they would not do as requested.

  Business Response

  Date: 12/07/2022

  December 6, 2022
  
  
  
  *****************************
  4525 ********.
  *******, ** 46733
  
  Re:          BBB Complaint #********
                  *************
  
  Dear ******************:
  
  On December 2, 2022, we received your complaint, dated December 1, 2022, filed with the Better Business Bureau.
  
  You stated that you did not authorize the restart of your Sling TV service on November 10, 2022, and you disputed the payment of $61.00 that was charged. You requested a refund and you would like your credit card account information to be deleted.
  
  When we spoke by phone on December 6, 2022, I advised you that I made an exception and submitted a refund of $61.00. Please allow up to seven business days for processing.
  
  I also explained that you might not have signed out of all of the devices when you disconnected your service in August 2022. You accepted my offer to immediately sign out of all of the devices.
  
  Furthermore, I deleted the credit card account ending in **** as requested. Please note that the deletion of the credit card account is not immediate and it will be completed on December 10, 2022.
  
  If there are further questions or concerns about this issue,please feel free to contact me at ************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Monday, Tuesday, Thursday and Friday, 10:30 am 9:30 pm MT
  ************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *****************************

• Initial Complaint

  Date:11/28/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for Sling for Baseball and Football primarily and figured wed get a month while on vacation. Account under ************************* The advertised media was not available for anything we signed up for. We cancelled via chat (which is irritably the only way to cancel unless calling). Just was charged an additional month. Go to check, and it is for the services we cancelled. Cancelled AGAIN. Their system says they do not refund - but I would like to demand a refund. I only just cancelled today due to notification of charge for the day. Giving them the opportunity to make it right before I dispute the charge further with my credit card company.

  Business Response

  Date: 12/02/2022

  November 29, 2022
  
  
  
  Mr.*******************
  901 ***************.
  ***********,** 19320
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************:
  
  On November 29, 2022, we received your complaint, dated November 28, 2022 filed with the Better Business Bureau.
  
  You stated that you signed up for Sling TV service to watch baseball and football while on vacation. You said you canceled via chat when you discovered the desired programming was unavailable. You also said your account was not canceled as requested and you were charged another month. You mentioned that you again canceled your account, but your request for a refund was denied. You requested a refund.
  
  Please note that canceling a Sling TV account can be done one of three ways: calling,chatting, or by logging onto your account online and selecting cancel subscription. You can find more information at https://www.sling.com/help/en/account-questions/account-changes/pause-cancel-subscription.
  
  In our email correspondence, I advised you that the cancellation of your account has been modified to take place immediately. In the interest of customer service, a refund of $81.62 has been issued. Please allow up to ten business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday Friday, 8:00 am 4:30 pm & Saturday, 7:00 am 3:30 pm MT
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

  Customer Answer

  Date: 12/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Sling TV on Saturday November 26 at about 8pm. The advertisement was for local channels and live sports I fooled around with the app alittle before bed. Then came Sunday and tried to stream live football and live local tv and it wouldnt let me I finally had enough because this is not what was advertised and not what I wanted so I called and cancelled and tried to get reimbursed for the **** THAN 24hrs I had the app and was told I could not get reimbursed. I tried to explain that I had the app **** THAN ONE DAY and a supervisor named ***** said she could not reimburse me. This is not what they advertised and I had the app less than 24 hrs (one day). I was hoping I could get help with this matter. They also said I will have the app for the rest of the month then it will be cancelled. I offered to pay for the one day and they didnt want to listen

  Business Response

  Date: 12/01/2022

  November 29, 2022
  
  
  
  ********************************
  30 ***************
  *******,** 06010
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **********************:
  
  On November 28, 2022, we received your complaint, dated November 27, 2022, filed with the Better Business Bureau.
  
  You stated that on November 26, 2022, you signed up for Sling TV service as you saw an advertisement for local channels and live sports. You said you were unable to stream live football on Sunday so you canceled your account. You also said you contacted customer service to request a refund due to false advertising,but your request was declined. You requested a refund.
  
  When signing up for Sling TV online, it states, When subscribed to our Sling **** or Sling Orange + Sling **** services, live local programming from FOX and *** are available in select Designated Market Areas (DMAs). We apologize if you did not notice this before signing up for service.
  
  In our email correspondence, I advised you that in the interest of customer service, a refund of $29.25 has been issued. Please allow up to ten business days for processing. The cancellation of your account was modified to be canceled effective immediately rather than at the end of the cycle.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday Friday, 8:00 am 4:30 pm & Saturday, 7:00 am 3:30 pm MT
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the *** League pass and kept it for about a week. They were never able to link it to my account which resulted in missing all those games I wanted to watch. As I was new to the service, I could not tell the difference between the free and the paid subscription. I only found out when I tried to watch games live through the *** app which kept telling me that my Sling subscription is not adequate to watch live games and prompted me to buy the pass. The *** support representative suggested that I contact Sling which I did. Sling support did a terrible job troubleshooting. He sounded like he was ******* to end the session, but luckily, I provided all the details necessary to determine that it was indeed a Sling issue. Here is why I have filed this complaint. In addition to the lack of real effort to troubleshoot, I was told that I will not be refunded for a service I never had, in FULL and I will be issued (partial) credit back to my next bill which means, If I cancelled my account, I would lose that credit. In addition, in my request to be contacted when this is fixed so I buy the pass again, I was told that I will not be able to find out if it's fixed since I cancelled and that they cannot communicate when they resolve it. I just could not believe that I was reading this! Since I am planning to remain a customer beyond the next billing cycle, I am OK with credit vs refund, but it has to be FULL credit as the League Pass subscription NEVER worked. I also want the tech problem fixed without paying for the service while work is in progress. They could impersonate my login and figure it out.

  Business Response

  Date: 12/02/2022

  December 1, 2022
  
  
  
  **********************************
  8002 ************.
  ********,** 91770
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On November 28, 2022, we received your complaint, dated November 27, 2022, filed with the Better Business Bureau.
  
  You stated that you recently purchased the *** League Pass through your Sling account; however, you were unable to log into the *** website and you were being redirected to purchase it again. You said you although you contacted customer service, the problem was not resolved and you refund request was not honored. You requested a full credit.
  
  In our email correspondence, I advised you that we are currently working to fix the authentication issue with the *** League Pass and that notification would be provided once it is fixed. When the *** League Pass was removed from your account, you received a prorated credit of $29.61. An additional credit of $1.97 was issued to your account.
  
  We strive to provide excellent customer service and we regret that your experience was unfavorable.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************
  
  Sincerely,
  
  
  
  *********************************
  Sr.Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *********************

  Customer Answer

  Date: 12/02/2022

   
  Better Business Bureau:
  
  Even though the partial refund issue was fixed, there is no mention of when the *** League Pass single signon issue will be resolved. I wanted to remind them about my frustrating interaction with support where it was stated that I will never find out since I cancelled the service.

  I'be been flexible here but expect the business to contact me when they have confirmed that the issue has been resolved. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for using their service. I signed up and right after, changed my mind and cancelled. they billed me anyway. Said I never cancelled, which is not true. They said there was no record. If they could tell my record, then it should have shown in their record that I did not watch any Sling TV. Their records are whatever they want. I went to their website to get info for this complaint and I found the access to information is based on what they want you to know. They must be really hard up for money to charge a disabled senior citizen who never used the service they are charging for. The representative who talked to me had an attitude and didn't care. After all, Sling TV and everything about them is perfect. They never make any mistakes. At least no mistakes that they have consequences for.

  Business Response

  Date: 12/02/2022

  December 2, 2022
  
  
  
  ****************************
  3700 **************, #***
  ***********, ** 55421
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************:
  
  On November 28, 2022, we received your correspondence, dated November 25, 2022, filed with the Better Business Bureau.
  
  You requested a refund of the $37.49 payment, stating you disconnected your services right after establishing the account on October 27,2022.
  
  Our records indicate that you disconnected services on November 25, 2022, and Sling TV is a prepaid service with non-refundable payments. Nevertheless, as an exception and in the interest of customer service, I have refunded $37.49 to the **** card ending in ****. Please allow three to seven business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at ************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MST
  ************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *****************************

  Customer Answer

  Date: 12/09/2022

  Hi, Sorry I was late to respond. Yes the company answered satisfactorily. Thanks for you help.  MJ

• Initial Complaint

  Date:11/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a subscription to Sling Blue thinking that I would be able to access a program I needed to watch. I was unable to do so and immediately cancelled my account. I could not find any place in Sling's web site to request a refund so I called their ************ I was told by two associates that because it is a pre-paid account it is ineligible for a refund. I respectfully request a refund because I did not use the service at all and do not feel that I should be charged for a service I will not use.

  Business Response

  Date: 11/30/2022

  November 29, 2022
  
  
  
  Ms.*********************************
  219 ********************* 
  *******,** 03773
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ********************:
  
  On November 28, 2022, we received your complaint, dated November 25, 2022, filed with the Better Business Bureau.
  
  You stated that you signed up for Sling Blue in hopes of being able to access a certain program; however, when you realized you were unable to do so you immediately canceled your account. You said that you contacted customer service to get a refund, but your request was denied. You requested a refund.
  
  In our email correspondence, I advised you that your account has been disconnected effective immediately. In the interest of customer service, a refund of $30.00 has been issued. Please allow up to ten business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday Friday, 8:00 am 4:30 pm & Saturday, 7:00 am 3:30 pm MT
  *************
  
  ***************************************************************** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

  Customer Answer

  Date: 11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive 4 television stations (no major networks) using an indoor antenna so I signed up for a FREE trial service with Sling TV, created an account and provided credit card information (all required by them) on November 18, 2022. Within 4 hours I learned that in order to get local channels, I needed an outdoor antenna or they recommended buying one from ******* I cancelled my Sling TV service/subscription the same day about 4 hours after signing up for the trial. I looked at bank statement today and see that on November 18, 2022, Sling TV was paid $27.50. I tried to confirm my cancellation and get a $27.50 credit to no avail using their robot chat as well as calling ************ (on hold for > 20 minutes with no answer). I enrolled for a "trial" service which I cancelled a few hours later on the same day. Sling TV provided no goods or services but yet they were paid $27.50. Again, I was on the first day of a FREE trial service and they were paid! I want Sling TV to return my $27.50 and delete my account.

  Business Response

  Date: 12/02/2022

  December 1, 2022
  
  
  
  *********************
  PO Box 275
  ********, ** 86046
  
  Re:          BBB Complaint #********
                  Issue # ************
  
  Dear **************:
  
  On November 28, 2022, we received your correspondence, dated November 25, 2022, filed with the Better Business Bureau.
  
  You requested a refund of $27.50, as you claim to have disconnected your service before the end of the free trial period.
  
  When we spoke on December 1, 2022, I explained that you chose our Half-Off 1 month + Premium Pass offer, not our 7-day free trial. I offered to refund $27.50 as an exception; you accepted.
  
  Please allow three to seven business days for the refund to process to the **** card ending in 2712.
  
  If there are further questions or concerns about this issue,please feel free to contact me at ************.
  
  Sincerely,
  
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MST
  ************
  
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *****************************

  Customer Answer

  Date: 12/12/2022

  Hello,
  
  I wanted to follow up with information on my case. I was refunded $27.50 on December 2, 2022, as I requested in my complaint. Sling TV sent me a confirmation email on November 25th stating my account was closed. On December 1, 2022, I was contacted by *************************, with Sling TV, to say that $27.50 would be refunded although their policy is to not refund as stated in their policy.
  
  I told him I selected the 7-day free trial and was surprised to see that I was charged $27.50 for the first month of service on November 18th when I first signed up on their web site. He said somehow on their side is appeared I signed up for the first month reduction or discount for services. I disagreed but accepted the refund he offered. I told ***** that Sling TVs policy of no refunds was not clearly visible when creating a new account for a 7-day trial and I believed I had 7 days to look at the details. I was disappointed to see that Sling TV charged me for services never rendered. After I realized that I could not stream local channels, I immediately closed my account.
  
  I consider the complaint closed and no further action is necessary from my perspective.
  
  Thank you so much for mediating for the consumer and business.
  
  Regards,
  *********************
  

  
  

• Initial Complaint

  Date:11/21/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to see if world cup games but sling stated i needed to resubscribe. I verified on their website that they had all the games. I resubscribed for $70 and went to the ********************* and suddenly fox is no longer there. I check FS1 and no games are playing. I spoke with an agent, *******, who stated that while the website says they have all games, it doesnt say that i may not be able to watch them. I requested a refund since its only been roughly 45 mins since resubscribing with 40 of those mins being on hold. ******* refused a refund stating they still offer the games i just wont be able to watch them so thats my fault. I again asked for a refund since their website says they offer all games but she is saying i wont be able to see them.

  Business Response

  Date: 11/23/2022

  November 22, 2022
  
  
  
  Mr.*******************
  9 ***********., Unit B
  *******, ** 03077
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On November 22, 2022, we received your complaint, dated November 21, 2022, filed with the Better Business Bureau.
  
  You stated that you signed up for Sling TV to watch the **** World Cup games.However, you then found that the channels that were broadcasting the games were not available on Sling TV in your area. You requested a refund of $70.00.
  
  On November 22, 2022, we corresponded by email. I advised you that Sling TV's no-refund policy states that refunds are not provided for prepaid or partial months of service. I explained that I made an exception and authorized the refund. Please allow five to seven business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: 8:00AM to 4:30PM MT M-F
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

  Customer Answer

  Date: 11/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subscribed to Sling blue and orange on 11/19/22 under the assumption based on Sling TV advertising the availability of World Cup games on the fox networks, including your local channels. However I found on 11/21/22 that the way to get local channels is by hooking up an antenna to your television. I can do this without a subscription to Sling TV already and I wanted the ability to stream with the app to my phone or television without the need to buy additional hardware. Sling TV does not share this fact until you are subscribed. I called asking for cancellation and a refund of my $27.50 for the month as I felt the advertisement to be misleading at best and bordering predatory. I was told they could only halt any further payments and cancel my subscription. I could do all of that in the account section of the app or online myself. I simply want a refund for the less than 48 hour period of which I was a very unsatisfied customer.

  Business Response

  Date: 11/23/2022

  November 22, 2022
  
  
  
  Mr.Grey Hood
  PO Box 23
  *********,** 24058
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************:
  
  On November 21, 2022, we received your complaint, dated November 21, 2022, filed with the Better Business Bureau.
  
  You said that you signed up for Sling TV based on advertising leading you to believe you would be able to watch the **** World Cup. You found that the channels broadcasting the games are not available on Sling TV in your area. You requested a refund of $27.50.
  
  My attempts to contact you by phone at ************** on November 21 and November 22, 2022, were unsuccessful, but I left you a voicemail on each attempt. I also sent an email to ******************* with a request to contact me.
  
  Sling TV's no-refund policy states refunds are not provided for prepaid or partial months of service; however, I made an exception and authorized the refund. Please allow 5 7 business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: 8:00AM to 4:30PM MT M-F
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *********************

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've re-subscribed my Sling TV service yesterday to watch World Soccer Cup. I got the BLUE service and added the south ******* service to have TyC Sport channel so I can hear the comments in my language Turns out that TyC Sports is advertising the ******* v **** game now. But when I click on it. is showing me an Argentinean old match When talking with an Agent, he recognizes the service can't be provided and he references some other providers. To make things worse, he said they don't have a "refund" option and can only give me a credit for my next renovation of the service in December, which clearly i WON'T renovate.Is not only puzzling that they don't have a refund option on this case; is also concerning that a channel advertising something, is really broadcasting SOMETHING else? As I said on the chat logs, what if my 4 years old selects something for kids and then we have the surprise of having something else?

  Business Response

  Date: 11/29/2022

  November 28, 2022
  
  
  
  Mr. *********************
  4381 ***************************************
  ***********, ** 63129
  
  Re:          BBB Complaint #********
                  ************
  
  Dear Mr. *************** November 21, 2022, we received your complaint, dated November 21, 2022, filed with the Better Business Bureau.
  
  You requested a $5.00 refund, stating you were unaware that the Sudamerica package would not broadcast the 2022 World Cup in Spanish.
  
  When we spoke on November 28, 2022, I offered to refund the $5.00 charge for Sudamerica as an exception. You accepted this offer and canceled your subscription to Sudamerica.
  
  Please allow three to seven business days for the refund to process.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MT
  ************
  
  ***************************************************************** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *****************************

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************