Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed $36.81. I have tried to resolve this issue with Sling, and to maintain my current level of service.Ive long had a subscription to an international package with Sling. On 11/19, I added their Blue package to watch the World Cup, because they market it as including Fox and FS1, both of which would be required for full access to the tournament. They note Fox is only available in some markets, but they make it difficult to discover which markets include Fox. I signed up (1) assuming my major metropolitan area would be included, and (2) that if not, I could cancel and Sling would handle the matter appropriately. I checked the guide and found that Fox was not included in my area, so I immediately cancelled the package. I only have the ability to cancel plans until the next billing period, so a more appropriate resolution (immediate cancellation and refund for the Blue plan, which I have not and will not use) required contacting customer support at **********************. **************** was closed for the day, so I was unable to take further action prior to today (and wait times have been obscene). The first agent (Sohpie, via web chat) absolutely refused my request and resisted multiple requests to transfer me to a supervisor. More confoundingly, she cancelled my $20 international plan even though I never asked that she do so (she did not seem to have an adequate grasp of what I was asking). Finally, she said she would transfer me to a supervisor, but after a few minutes wait, the chat was disconnected. I then called their telephone support, and I was told I would be transferred to a manager, but after a couple further minutes on hold, I was hung up on. It is doubtful I will continue as a Sling customer, but I will entertain any good faith response. Barring a minimally acceptable resolution, I will work with my credit card company to reverse the charge and file an FTC complaint.

  Business Response

  Date: 11/22/2022

  November 21, 2022
  
  
  
  *************************
  1507 ***********
  ******, ** 92602
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************:
  
  On November 21, 2022, we received your correspondence, dated November 20, 2022, filed with the Better Business Bureau.
  
  You said you added the Sling ************ because you wanted to watch the World Cup. After paying for the service, you found that your local ********************* is not available in your area. You had requested a refund for the service, but when reaching out to customer service, the agent declined your request and canceled the service without your request. You also said you had difficulty contacting a supervisor.
  
  When we spoke, I informed you that I would look into your calls and review your customer service experience. I assured you that I would provide feedback to the appropriate personnel. In regards to the requested refund, as your account shows that you did not use the service and as it was quickly canceled, a refund of $36.81 was refunded to you.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Senior Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Monday Friday 8:00AM 4:30PM MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 18, 2022 I had a recurring issue with my TV not staying signed into my sling account. I didn't like the chat agent I initially spoke to because he was giving canned responses. His name was *****. I asked for contact to complain about him and he said there was no such contact he could give out then when I persisted he disconnected our chat session. I resubmitted a chat request and got ******** and after saying she was sorry for my experience gave me the same replies and also disconnected me when I persisted about getting contact info. I next got ahold of ***** who gave me a customer service number and said she submitted a ticket for feedback. I said if they didn't get back in touch with me then it really isnt feedback. She also disconnected me. The fourth time I got ***** again and he said there was nothing new he could do and just disconnected me. The agents also said I was free to contact the *** if I felt that they were committing fraud and not acting in good faith by making it impossible for me to communicate directly my issue. I told ***** it says **** about the company that I would be encouraged to submit a complaint to the *** rather than having agents trained to resolve issues directly and connect customers with the appropriate department.

  Business Response

  Date: 11/22/2022

  November 21, 2022
  
  
  
  **************************
  916 ************.
  Forked River, ** 08731
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On November 21, 2022, we received your complaint, dated November 19, 2022, filed with the Better Business Bureau.
  
  You stated over the last few months you keep being logged out of the Sling TV application and you felt this was a problem with the Sling TV software. You also expressed dissatisfaction with the customer service you experienced.
  
  When we spoke on November 21, 2022, I apologized that we were unable to help you with your technical issue on November 18, 2022. I suggested that you ensure the application is up to date, and I advised that you might need to contact the manufacturer of the device on which you use the service for additional support.
  
  Transcripts of the chats you had with customer service reveal that the agents said they submitted feedback on your behalf into our systems. They also reveal that you submitted survey responses for all of the agents with whom you chatted. I advised you that your feedback has been received and passed along to the relevant departments.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: 8:00AM to 4:30PM MT M-F
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18438780
  
  I am rejecting this response because:

   

   Immediately the vice president I talked with on November 21st went to blame Xfinity for the application needing to be re-authorized several times over the past few months.  He said that it wasn't storing the saved data properly.  I have other streaming apps that I access through the Xfinity Flex device and there is no issue with them.  He also went on to defend the customer service people saying they did their best to answer my complaints when they really did not.  I had to press him for an apology of the poor customer service.  I did not have the transcript handy at the time of the phone call but after reviewing it I did notice that the vice president I talked to didn't bother to ask me about the technical issue I had back in February which has been consistently a problem.  The customer service keeps saying "rest assured the team is notified and they are working quickly to address the problem."  10 months and the problem of being kicked out of watching my news programming back to the main menu.  That is not an Xfinity problem it is a sling app problem.  It seems like this is by design because it is weird that practically every 2 hours after watching my news it kicks back to the main menu of choosing channels.  It happens with a great deal of regularity to not be a programming issue.  The customer service and the vice president I spoke to just want to make excuses and not address the problems.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling TV has been intermittent at best or unavailable at the worst beginning the first week of November 2022. The company is eager to point out that it is essentially a pre-paid service, and as such has no duty to provide anything of value to customers. Moreover, the company is eager to point out that Sling's Terms of Service states (according to one of the service managers) that Sling has no obligation to provide service, and that if it does not or cannot provide service it will not compensate customers for any period the company would not or could not provide service.Such practices are decidedly anti-consumer at best.

  Business Response

  Date: 11/21/2022

  November 19, 2022
  
  
  
  ******************************
  4651 **********.
  ************, ** 33334
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On November 18, 2022, we received your complaint, dated November 18, 2022, filed with the Better Business Bureau.
  
  You said you experienced technical issues and you have been unable to use the service. You requested a refund.
  
  In the interest of customer service, we issued a refund of $51.02, as requested.Please allow ten business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at *************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
  *************
  
  ***************************************************************** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *********************

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a discounted first month trial of Sling TV on October 15th or so. Approximately one week ago I attempted to cancel, but was unable to do so from my mobile phone, my only means of Internet connection. Apparently in order to cancel you must chat with an agent, but the chat window failed to launch repeatedly on android. On November 15th I was charged for one month of service. This morning, while at a friend's house, I used their desktop to cancel the service. I requested a refund from the chat agent and was told that that was not possible, and that I would not be billed starting December 15th. I explained that due to issues with their mobile site and the fact that I could not cancel in the app that I was unable to cancel sooner, but they refused to hear it. The chat agent, *****, told me that she would connect me to a supervisor, but failed to do so. After waiting more than 10 minutes for the supervisor to show up in chat, the chat was closed and I was given an automatic satisfaction survey. I very clearly never used this service during this billing window, I should not have to pay. A refund should simply be issued, it is not that difficult. I have had these types of refunds issued by other streaming services such as Showtime and Hulu as one time acts of good faith, is Sling really that messed up that they will refuse to do this? With the outrageous monthly cost already you would think they would be more than willing to help out their paying customers.

  Business Response

  Date: 11/18/2022

  November 18, 2022
  
  
  
  Mr. ***********************
  1510 ****************.
  **********, ** 18436
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On November 18, 2022, we received your correspondence, dated November 18, 2022, filed with the Better Business Bureau.
  
  You said that you tried to disconnect your account a few days prior to November 15, 2022, but your phone wasnt connecting, and you were under the impression you needed to speak or chat with an agent in order to disconnect. You requested a refund of the November 15, 2022, payment of $32.10.
  
  When we spoke today, I explained to you that you can disconnect service without speaking or chatting with an agent, by logging onto your online account or through the Sling TV application. Nonetheless, I refunded the $32.10 back to the **** card ending in **** as an exception. Please allow three to seven business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at ************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Mon, Tue,Thurs, Fri 10:30 am-9:30 pm MT
  ************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *****************************

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paused my subscription a few months back and received an email that my subscription was to resume October 17th. I logged into my account and cancelled my service on October 14th. The system said I should receive an email confirming cancellation of my service. I never received the email confirmation in my main or spam folders. I then get a $40 charge for the service, which I was under the impression I cancelled. When I called the service center, the rep informed me the charge was un-refundable and did not acknowledge that cancellation was made by me. I then disputed the charge with my card issuer. Sling seemed well prepared for this, sending in a copy of the contract and their terms of service. Again, no acknowledgement of me going onto the website to cancel the service.This seems to be a very coordinated series of events by Sling to not acknowledge my cancellation and charge me anyways. Yes, the service was cancelled after I called into their service center, but when I cancelled the service online, I assumed it was actually cancelled. It was not, due to what I believe is a well-coordinated effort by Sling to not honor my original intent to cancel the service.I feel the $40 charge is fraudulent and Sling has engaged in deceptive business practices. I am therefore making a referral to the BBB for further recourse.

  Business Response

  Date: 11/21/2022

  November 21, 2022
  
  
  
  Mr. *********************
  1026 *****************************
  ***********, ** 63141
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On November 18, 2022, we received your complaint, dated November 17, 2022, filed with the Better Business Bureau.
  
  You said you attempted to cancel service on October 14,2022, which was prior to your billing date of October 17, 2022, but you never received a confirmation email and you were charged for the next month of service. You requested a refund for the October 17, 2022, payment.
  
  When we spoke, I offered the requested refund as your service was canceled on the payment date. You should receive the refund in your account in seven to ten business days.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Senior Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Monday Friday, 8:00AM 4:30PM MT
  **************
  
  ***************************************************************** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got the service on November 15. I had it for 3 hours. All it did was constantly thinking. I cancel and they won't refund my money. Why do I have to pay for a service I can't use.

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/15/22 I noticed a charge for $40 on my bank statement for Sling. I cancelled Sling in March 2022 and have not reactivated that account since. I reached out to their customer service department about the billing issue and was told that I would not be refunded because I logged into the account. Well, yeah I logged in! I did not reinstate the subscription nor did I want to. I was told that I would not be refunded and was told to "reset my password" and "contact my bank to dispute the charge". There are other streaming services who will issue refunds. I have no intention of using the streaming service and since I contacted them immediately (the payment was still "processing" with my bank) I don't see why they cannot issue the refund. This was an unauthorized charge and I can understand not refunding me if I contacted them half way into the subscription but I did not.

  Business Response

  Date: 11/21/2022

  November 20, 2022
  
  
  
  *******************************
  117 ****************.
  *********, ** 14701
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************:
  
  On November 15, 2022, we received your correspondence, dated November 15, 2022, filed with the Better Business Bureau.
  
  You stated that you canceled your Sling TV service in March 2022, but you were billed on November 14, 2022. You requested a refund for the month you were charged after canceling.
  
  Sling TV's no-refund policy states that refunds are not provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date; however, as an exception I issued a refund of $40.00. Please allow up to ten business days for processing. Your account will be canceled effective immediately. Additionally, I have signed out devices that are still signed into your Sling account as a preventative measure.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:11/13/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11-12-22. There is deception in their pricing package. I was signing up for monthly service, instead they changed my credit card for the whole year. I only want monthly service that I can cancel anytime.

  Business Response

  Date: 11/18/2022

  November 17, 2022
  
  
  
  *****************************
  1412 *********.
  *****, ** 75013
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On November 14, 2022, we received your correspondence, dated November 13, 2022, filed with the Better Business Bureau.
  
  You said there was a deceptive practice where your service for Willow ******* was charged annually instead of the expected monthly charge.
  
  I was unsuccessful contacting you regarding this matter.
  
  Sling TV does provide an option for either annual or monthly billing for Willow *******. A review of your account reveals that you were charged monthly, but then you switched to annual billing in the middle of the billing cycle. 
  
  Per our terms and conditions, we are a pre-pay service; therefore,the payment of $64.95 is nonrefundable.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Monday-Friday 8:00 am-4:30 pm MT
  **************
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 11/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im very upset $37.89 have came from my bank card again two months in a row and I dont use the sling app it gives me an error on my tv. This has happened two months in a row. They are still taking $37.89, the customer service whom was rude cancelled it today but told me I cant get a refund and I will have it for the remaining of this month, it just came out of my bank Acct yesterday and why I cant get a refund for an app that doesnt work on my TV. Ive included a pic of what issue it gives me so, it may show me being signed in but the app doesnt work. This not unfair and Im very upset and will never recommend sling to anyone!!!! Im disappointed!My email connected to the sling Acct is ******************

  Business Response

  Date: 11/17/2022

  November 15, 2022
  
  
  
  ************************************************************************************************************** 76013
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On November 14, 2022, we received your correspondence, dated November 12, 2022, filed with the Better Business Bureau.
  
  You said you were unable to use your Sling TV service during this current billing period, so you canceled service just after you were charged for this period. Due to this, you requested a refund of $37.89.
  
  When we spoke, I verified the timeline of events and confirmed that you were unable to use the service. Due to this, I provided the requested refund of $37.89.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Senior Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Monday Friday 8:00AM 4:30PM MT
  **************
  
  ***************************************************************** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was reached and the issue had been resolved thanks BBB and Sling!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to disconnect from my Sling subscription but has proven to be extremely difficult up until last week after called at the four different numbers. When I started with Sling I added service I disconnected it and the later when back to the system to disconnect the completely disconnect a few months later however it was not as easy as the click of button like with the previous process. I attempted to disconnect early 2020. Unfortunately, I didn't notice until recently that Sling has consistently been deducting monthly service from my account. Apparently this was occuring during the Covid period the system has documentation of the last time I entered the service. I asked for a refund on of some sort (twice) and they claim it is a prepaid service and thus so I am not due a refund. I was advised to seek my refund through my bank. I don't think it is fair given it was so difficult to find a number to actually talk to a human to disconnect services.

  Business Response

  Date: 11/15/2022

  November 14, 2022
  
  
  
  ***************************
  3005 **************., Unit 302
  *******, ** 30339
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************:
  
  On November 10, 2022, we received your complaint, dated November 9, 2022, filed with the Better Business Bureau.
  
  You indicated that you attempted to disconnect your Sling TV account without success. You stated that you originally attempted to cancel your service in early 2020, but you recently noticed that you have still been charged for service. You requested a refund.
  
  I attempted to contact you via phone on November 13 and 14,2022, and I left a voicemail on each attempt. I also sent an email to **************** requesting that you contact me.
  
  I was unable to locate a Sling TV account with the information you provided in your complaint. In order to provide further assistance, I will need account identifying information such as the email address tied to the account. I invite you to contact me at ************** so we can discuss this matter further.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************