Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/07/22 I logged in on my sling account to cancel my subscription. I got a message saying that it would cancel on 11/08/22 and not be renewed. On 11/09/22 I received a message from my debit card that a transaction from Sling TV in the amount of $66.95 was deposited from my account. I called sling customer service and spoke with a supervisor who told me I couldnt get my money back because somebody watched it. I told them I canceled my subscription last month and I got a confirmation that it wouldnt renew so I didnt authorize this transaction. The manager told me that I couldnt get my money back and that there wasnt anything that she could do. I went back online again and canceled it. I just want my money back

  Business Response

  Date: 11/15/2022

  November 14, 2022
  
  
  
  *****************************************
  48 ***********.
  *********, ** 29554
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************************:
  
  On November 10, 2022, we received your complaint, dated November 9, 2022, filed with the Better Business Bureau.
  
  You stated that you canceled your Sling TV service on October 7, 2022, but you were charged for service on November 9, 2022. You requested a refund.
  
  Sling TV's no-refund policy states that refunds are not provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date; however, as an exception I issued a refund of $66.95. Please allow up to ten business days for processing. I also canceled your service effective immediately and signed out any devices that *** still be signed into your account.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MT
  **************
  
  ***************************************************************** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not had access to Sling TV since 11/6/22. I received notification to, see whats new on, Latest new version app . I viewed the new version and than tried opening up the app to watch my favorites, app kept taking me back to viewing new version. I tried calling them after restarting my system, rebooting module, removing app and restoring the Sling app - still the same message. No one answered, logged in to get help, they seem more interested in me buying additional contents instead of help me with this problem.

  Business Response

  Date: 11/14/2022

  November 10, 2022
  
  
  
  Ms.*********************************************************************;
  Astoria,** *****
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On November 9, 2022, we received your complaint, dated November 8, 2022, filed with the Better Business Bureau.
  
  You said you have been experiencing technical issues since November 6, 2022, and you have been unable to use the service. You requested this be fixed.
  
  In our email correspondence, I advised you that on November 9, 2022, at 5:33 pm MT, the outage with Roku was resolved. As a customer service gesture, a $5.00 credit was applied to your account.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday Friday, 8:00 am 4:30 pm & Saturday, 7:00 am 3:30 pm MT
  *************
  
  ***************************************************************** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Sling Orange. It didn't work. I spent over an hour trouble shooting, and trying to chat with them, and trying to reach them on the phone. No one answered my chat. The *** on chat with live agent kept saying 20 minutes, and then it switched to 25 mins. I was on hold for over 40 minutes trying to speak with someone to help me. I never got this app work on my phone, TV, or computer. There is something wrong with this service. I cleared the cache of the app - didn't work. I uninstalled the app and reinstalled the app - didn't work. I tried to access the Sling content on *************** neither one of them worked. I want a refund immediately. This app doesn't work and they should not be selling it to people since it doesn't work, causes only frustration, and they do not have any customer service reps or tech support reps to speak with you within in any kind of a reasonable timeframe.

  Business Response

  Date: 11/11/2022

  November 9, 2022
  
  
  
  ***********************
  23091 ***********.
  ********, ** 48237
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ************:
  
  On November 8, 2022, we received your correspondence, dated November 8, 2022, filed with the Better Business Bureau.
  
  You indicated that you signed up for Sling TV on November 7,2022. After you signed up, you had issues accessing your service. You requested a refund.
  
  A review of your records reveals that your account was established on November 7, 2022, at around 6:50 PM MT. Sling TV had an outage of service, which affected all customers. This prevented customers from accessing Sling TV content, starting around 5:40 PM MT and ending at 8:42 PM MT. ******* was back to normal operations after this time.
  
  During my phone conversation with you on November 8, 2022, I advised you of the outage, which would have impacted your viewing experience. I also asked you to confirm that you were able to access your service. During my follow-up conversation with you today, you confirmed you were able to access your service as expected. You opted to keep your account active.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:11/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for sling TV so I would have access to ESPN specifically in order to be able to watch Monday night football.However, sling TV fails during the peak hours of Monday night football and I am unable to watch the games. They do not have the computer bandwidth required to service the customers that they are charging. As a result I believe they owe me a refund. However it's so infuriating they should go beyond that if they had any sense of decency.I strongly caution people not to sign up for Sling TV given that it does not perform at a basic level. Confirmation of the fact that it's not just me can be found at the down detector website where hundreds of people have filed the same complaint. It's not me, it's sling TV!

  Business Response

  Date: 11/11/2022

  November 9, 2022
  
  
  
  *************************
  521 **********.
  ************, ** 48823
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************:
  
  On November 8, 2022, we received your complaint, dated November 7, 2022, filed with the Better Business Bureau.
  
  You said you have not been able to watch Monday Night Football due to the lack of computer bandwidth.
  
  When we spoke, I explained that the vast majority of technical issues, especially bandwidth issues, are on the customers side, so I pulled your viewership data and discussed it with you. You told me this was the only instance wherein you experienced being unable to view content, which included last weeks game. All other examples you provided were from complaints on an online forum you monitored. I explained that without being able to see the accounts and viewership of these other complaints, I cannot comment on their experience.
  
  As you were unable to watch the desired game, I offered a one-time $5.00 credit, which you declined.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Senior Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Monday Friday, 8:00AM 4:30PM
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:11/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continuous problem. No response from customer service or tech support and no way to contact the company other than a chat box. The only response is an automated ..someone will be with you in 10 mins or someone will be with you in 15 mins. No further communication. No way to know if there has been a reply without looking at the chat thread. Then without any further comments, it disconnects. I have paid for channels that are not being made available to me in order to access those channels. This has been going in for at least a year. ..why dont I cancel service?.. I dont know!

  Business Response

  Date: 11/10/2022

  November 9, 2022
  
  
  
  **************************
  PO Box 303
  ********* 02021
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On November 7, 2022, we received your complaint, dated November 6, 2022, filed with the Better Business Bureau.
  
  You expressed concern with your programming and the ability to contact customer service.
  
  When we spoke by phone on November 9, 2022, you stated that you were unable to get some channels you were paying for. You said you were looking for additional channel(s), and then found out you had to add a new package to your account to get it. You mentioned that you were trying to consolidate some of your streaming services. I offered to adjust your programming choices based on your need. You said you wanted Paramount Plus and ****** informed you that these services are not available through Sling TV.
  
  You said you did not receive a response from a chat agent. I offered to provide you with the phone number for our customer service department, but you refused this information.
  
  We regret that Sling TV did not meet your expectations.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: 8:00 am-4:30 pm MT M-F
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *********************

• Initial Complaint

  Date:11/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to use a streaming service that allowed me to watch the current World Series Baseball Game Live; Sling TV specifically advertised on the Web that they had the World Series Live and if I used their service I would therefore be able to watch the game. I subscribed to their service and went about my normal daily routine; when it was time to watch the game I was unable to access the appropriate or necessary channel. I contacted Sling TV and they said that in my area the Channel was not included in their package because it was too expensive for them. I had purchased all packages available and every channel. They refused to refund my money with full knowledge that they were committing and had committed fraud upon inducement. In essence they had offered something in order to get money and had no ability, desire, nor intention to provide the complete services they had advertised! They think by hiding under the statement that they are a prepaid service and are under no obligation to refund my ************** them from liability while totally disregarding their illegal and criminal actions in obtaining the money in the first place. I dont want, desire, need nor will I ever use their services; I just wanted to watch the Final World Series Baseball Game Live! I am entitled to and demand a Full Refund of my moneys!

  Business Response

  Date: 11/14/2022

  November 14, 2022
  
  
  
  Mr. *******************
  301 *************************., Apt. 2
  **********, ** 62901
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On November 7, 2022, we received your correspondence, dated November 6, 2022, filed with the Better Business Bureau.
  
  You said that our website promised that you would be able to view the World Series on Fox, but you were not able to. You requested a refund of your $27.50 payment.
  
  Our website did not state that your local ********************* would be provided. Nevertheless, I refunded the $27.50 payment back to the **** card ending in **** as an exception. Please allow three to seven business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at ************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Mon, Tue,Thurs, Fri 10:30 am-9:30 pm MT
  ************
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *****************************

• Initial Complaint

  Date:11/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 5, 2022 I'm writing this complaint against Sling TV. On 11/5/2022, I applied a $35.00 gift card to my account. After doing so, my account shows that my subscription is good until 12/8, 2022. On 11/5/22, I called Sling TV and spoke to a representative at approximately **** am, Friday. I told him that I had just added a $35.00 electronic Gift card, and instead of my subscription being good until the 12th of December, it's only good until the 8th of December. I told the representative that I didn't understand the change of the date in my subscription. It has always been on the 12th of the month. He told me that Sling TV has recently gone up in price by $5.00. I told him that I was never informed of the price increase. This is the reason why I applied my $35.00 electronic gift card. He basically told me that SlingTV was trying to inform their customers of this sudden price increase. However, I was never notified. He also told me that it was nothing he could do about the $5.00 price increase. The problem that I have is that I was not given proper notification. At this point, I asked him to speak with a supervisor. The representative told me he would get his supervisor ***** on the line for me. I spoke with ***** who basically said he was sorry that I was not notified. However, there was nothing he could do. I understand problems occur but how does a company who cares about their customers resolve them. I told ***** that this was unfair to me. I also told him that I was going to write a complaint with the BBB against SlingTV. I told him someone will be contacting me soon. ***** said probably as though he knows the bad practices and bad customer service from ************************. I'm aware of the many complaints against SlingTV. There were only 174 complaints closed in the last 12 months. I read through every complaint that was sent to the BBB against SlingTV. There are certainly problems and complaints that have never fully been addressed. This needs to stop immediately!

  Business Response

  Date: 11/10/2022

  November 9, 2022
  
  
  
  ********************************
  1243 ***********.
  *********,** 21239
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ********************:
  
  On November 7, 2022, we received your complaint, dated November 5, 2022, filed with the Better Business Bureau.
  
  You said that you used a $35.00 gift card on your account on November 5, 2022, and noticed after posting the payment that the date the account was paid through showed as December 8, 2022. You stated that the date on any previous payment has always been the 12th of each month and when you called in you were told that this was due to a price increase. You indicated that you were not notified of this, and the agent you spoke with said nothing could be done about the $5.00 difference.
  
  When we spoke by phone on November 9, 2022, I advised you that I applied a $5.00 credit to your Sling TV account. You stated that you would like to have the due date moved back to the 12th of each month. I suggested that a payment of $40.00 on the next due date should move the due date back to the 12th.I advised you to contact me again if this does not happen to see if we can make that change manually.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: 8:00AM to 4:30PM MT M-F
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *********************

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a Sling subscriber and they charged me for an event that I didn't request, I've never done a PPV, they charged me the equivalent of 3 months of subscription for a product that I neither requested nor used. I want my $64.41 back. Also when I complained through the company's chat the answer was "we can't do anything for you". I found it insulting! The attendant even told me to check if there was someone using my account... It's always the customer's fault and the damage he has to assume...

  Business Response

  Date: 11/07/2022

  November 7, 2022
  
  
  
  ***************************
  17088 ***********************, #***
  **********, ** 55372
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On November 4, 2022, we received your correspondence, dated November 4, 2022, filed with the Better Business Bureau.
  
  You said you were charged for a Pay-Per-View (PPV) you did not purchase. You stated that when you contacted customer support to request a refund, you were advised of the no-refund policy. You requested a refund.
  
  Per your request, $64.41 was refunded on November 7, 2022,for the **** Please allow up to ten business days for processing. Please bear in mind that Sling TV recommends setting up Parental Controls to prevent accidental PPV orders. You can find out more here: https://www.sling.com/help/en/learn-about-sling/using-sling/parental-controls.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: Monday - Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 pm MT
  **************
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Sling TV until 6/2022 at which time we cancelled. On 10/2022 we received a charge via **************** for Sling TV which we did NOT reactivate. On calling Sling TV, they CLAIM we re-activated the service, which we did NOT. They claim it was reactivated via a Roku Ultra which we do NOT possess; we only have basic Roku devices. We called Sling TV customer service concerned about a technical glitch in their system or a hacked account. Not only would Sling TV NOT refund the $35.00 fee, they also would NOT prevent an additional $35.00 fee because our call to notify them of this problem came after the start of the next billing cycle, despite the fact that we called IMMEDIATELY after seeing the error on our AMEX statement. Despite telling them multiple times that we were concerned our account was hacked or there was a technical problem, they would hear nothing about removing the $35.00 fee nor preventing the second $35.00 fee. The complaint made to Sling TV is supposedly referenced as #5HH which we were told was the customer service representative's ID number. We feel the company needs to assume the cost of either a hacked account or a technical glitch. Credit card charges have been placed in dispute. Any help you can provide is appreciated.

  Business Response

  Date: 11/08/2022

  November 8, 2022
  
  
  
  ***************************************************
  12 **************** 
  ********** ****************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **********************:
  
  On November 4, 2022, we received your complaint, dated November 4, 2022, filed with the Better Business Bureau.
  
  You said you did not authorize your account being restarted. You contacted customer service as soon as you noticed the charge on your statement, but you were unsuccessful in receiving a refund.
  
  In our email correspondence, I advised you that all devices have been logged out. A refund of $35.00 has been issued. Please allow up to ten business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at *************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
  **************
  
  ***************************************************************** / ******* Better Business Bureau
                  ****************************************
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will notify you if there are any additional charges, which there is should NOT be. Thank you for your help with this matter.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled subscribers on May 3 and have continued to be charged monthly. They are saying that the app was opened on a device I had used so they resubscribed me without my authorization and without informing of the reactivation.

  Business Response

  Date: 11/07/2022

  November 7, 2022
  
  
  
  *********************************
  14024 *************.
  *************, ** 73170
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On November 4, 2022, we received your correspondence, dated November 3, 2022, filed with the Better Business Bureau.
  
  You said that you canceled your service on May 3, 2022;however, you continued receiving (and paying) for Sling TV up through last month. You requested these payments be refunded.
  
  When we spoke, I advised you that there was usage on the service through the end of July 2022. Therefore, I offered you a refund of the September and October 2022 payments. You agreed to this resolution. Please allow seven to ten business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Monday-Friday 8:00 am-4:30 pm MT
  **************
  
  ***************************************************************** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************