Business Profile
TV Program Distributors
Sling TV L.L.C.Headquarters
This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 1,491 total complaints in the last 3 years.
- 419 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/02/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date: Nov 01, ***********: $81.19 Sling TV offers international TV for $5 first month and a $25 monthly charge after the first month. I clicked on the ad from their website and went through the signup process, and after completing the signup, I noticed they had charged me three months in advance.I contacted customer service immediately, and after spending over an hour chatting with *****, the customer service rep ****** said you have signed up for a device promotion. I said this was deceptive and unacceptable and asked to talk to a manager. **** is the name of the manager who talked to me and said there is no device promotion involved. He was it's your problem not reading the terms and conditions before signing up (even though the price and period were showing one month for $5 plus tax. Now you can cancel your service, and we won't refund your money as you use a prepaid service. I have all the chat transcripts and am even ready to file a court claim against Sling TV. This is very unethical as I haven't agreed on the charges nor the three months prepaid service.Business Response
Date: 11/07/2022
November 7, 2022
****************** ******
3917 **************.
**********, ** 76244
Re: BBB Complaint #********
************
Dear ****************:
On November 2, 2022, we received your complaint, dated November 2, 2022, filed with the Better Business Bureau.
You stated that you were signed up under an incorrect promotion when you established service with Sling TV. You indicated that you intended to sign up for the $5.00 promotion for the ******************* but you were provided a three-month prepay offer. You requested a refund and the correct promotion.
When we spoke on November 7, 2022, I offered to honor your request. I provided you a refund of $81.19 and signed you up under the $5.00 promotion for Al ******** You accepted my offer. Please allow seven to ten business days for your refund to process.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MT
**************
***************************************************************** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Customer Answer
Date: 11/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:11/01/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently resubscribed to Sling TV, in part because it provided subscriptions to "premier" channels such as Epix and Starz. However, and although Sling nowhere mentions this, not all Epix and Starz programming is available on Sling. For example, Pennyworth on Epix is in the middle of Season 3, and all three seasons available from Epix or other providers, but only Season 2 is available on Sling. ***** confirmed that all seasons of Spartacus should be available on Sling/Starz, but Season 2 is basically missing. There are other examples, but Sling is advertising full access to these and other stations and not providing full access. I've attached the transcripts of 2 chats w/ Sling confirming this.Business Response
Date: 11/08/2022
November 8, 2022
Mr. ***************************
104 *******************************************************
Re: BBB Complaint #********
************
Dear ****************:
On November 2, 2022, we received your complaint, November 1, 2022, filed with the Better Business Bureau.
You stated you recently signed up to watch Epix and Starz. You were unsatisfied with the service, as not all episodes were available On Demand for these channels. You requested a refund.
In our email correspondence, I informed you that we do not control the content available, as we only broadcast what the channel owners provide to **. As a customer service gesture, a full refund of $25.00 was issued. Please allow up to ten business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at *************
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
**************
***************************************************************** / ******* Better Business Bureau
****************************************
******,** 80210
*********************Initial Complaint
Date:11/01/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 7/22/202 i subscribed to sling tv they said a 5 days free trial I had it 2 days didn't like it i called them to cancel they told me it would take about 30 days for refund so far no refundBusiness Response
Date: 11/04/2022
November 2, 2022
*******************************
46 ***********.
*******, ** 12158
Re: BBB Complaint #********
************
Dear ******************:
On November 1, 2022, we received your complaint, dated November 1, 2022, filed with the Better Business Bureau.
You expressed concern with your Sling TV service, and you requested a refund.
During our phone conversation, I advised you that I was unable to locate your Sling TV account, but your granddaughter helped locate it. I submitted a refund of the $25.00 payment that was made on July 22, 2022. Please allow three to five business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: 8:00AM to 4:30PM MT M-F
**************
***************************************************************** / ******* Better Business Bureau
****************************************
******,** 80210
*********************Initial Complaint
Date:11/01/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Duplicate charges. I was charged 3 times for one month. I reached out to customer via online website provided chat. They were not helpful at all. Disregarded my concerns and then ended the chat in middle of the conversation with out any resolution. My bank also confirmed charges. Im reaching out to BBB in hopes of finding a mutual resolution.Business Response
Date: 11/08/2022
November 8, 2022
**************************
425 ******************************************************* 84405
Re: BBB Complaint #********
************
Dear ****************:
On November 1, 2022, we received your complaint, November 1, 2022, filed with the Better Business Bureau.
You stated that you were billed three times for the month of October. You said you contacted customer service through chat but were unable to obtain a refund for the duplicate charges. You requested a refund.
In our email correspondence, I advised you that the two charges in question of $46.00 each are showing as declined in our system. I also advised you that your bank or credit card issuer may still show those charges as pending until they receive final confirmation that the orders were in fact declined, which usually happens in the evening.
If the charges continued to show as pending, I asked you to provide a bank statement showing the charges, which as of today has not occurred. At this time, we deny your request for a refund due to the charges showing declined in our system.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday Friday, 8:00 am 4:30 pm & Saturday, 7:00 am 3:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Initial Complaint
Date:10/31/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed up for Sling TV service but cancelled less than 30 days later due to their service not being as expected. Was paying using Paypal autopay but somehow they continued to charge me for the service $50 a month. I just realized I was still being charged and their website does not allow us to view our transaction history or credit card history payment methods. When contacted, they refused to refund the past 6 months of unauthorized transactions and Paypal does not allow us to submit any type of complaint.Business Response
Date: 11/01/2022
November 1, 2022
********************
30095 ***********
*******,** *****
Re: BBB Complaint #********
************
Dear ************:
On October 31, 2022, we received your complaint, dated October 31, 2022, filed with the Better Business Bureau.
You stated that you signed up for Sling TV, but canceled your service within 30 days. You said you just noticed you continued to be charged. You requested a refund for the months you were charged after canceling.
In our correspondence, I advised you your service was canceled on October 31, 2022,and a one-month refund was previously provided. Your request for additional refunds has been declined due to connectivity on the account. Your device labeled Roku Express ****'s was last used October 8, 2022. Your device labeled Roku Streaming Stick + ****'s Office was last used August 24, 2022. Your ********** last used the Sling TV application on July 14, 2022.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*********************Initial Complaint
Date:10/30/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SlingTV took money out of my bank account unauthorized and refused to refund the charge. It was not an authorized charged. We canceled the ********* months ago and suddenly they reactivated my account with out permission and charged us.Business Response
Date: 11/07/2022
November 4, 2022
Ms. ***************************
2221 *************.
***********, ** 57106
Re: BBB Complaint #********
************
Dear ****************:
On October 31, 2022, we received your correspondence, dated October 30, 2022, filed with the Better Business Bureau.
You stated that Sling TV took money out of your account and refused to refund the charge.
My attempts to contact you at ************** on November 3 and 4, 2022, were unsuccessful, but I left a voice message with my contact information.
A review of your account indicates that a $55.38 refund was issued on October 30,2022, to the credit card on file.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Hours: Mon-Fri 8:00 am to 4:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*****************************Initial Complaint
Date:10/29/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We recently canceled our service with Sling TV. We were directed to use the online app so we did. We followed the steps and received an email saying sorry to see you go, and it was accompanied by a survey we completed stating why we left. I continued to receive a bill the following month. When I called to ask why, they said they could see we had not used the service any longer but they did not see the cancelation even though I did it using their app, the only means they offered. I discussed the emails, and unfortunately I cannot seem to find them as I often clean out my digital box. I even in great detail discussed the survey and its contents. The service rep stated she was sorry, they just changed their policy yesterday and they dont give refunds. Even for their mistake, when I did everything correctly and they have proof I have not used the service. We were transferred to a supervisor who absolutely did not care, and were told there was no one above her to speak to about it. We of course are now responsible for this bill even though it is their mistake. We have read numerous online occurrences after this telling about the exact same issue.Business Response
Date: 11/04/2022
November 3, 2022
************** & **********************************
7744 **************.
*******, ** 24018
Re: BBB Complaint #********
************
Dear Mr. and *******************:
On October 31, 2022, we received your complaint, dated October 29, 2022, filed with the Better Business Bureau.
You said you disconnected service before September 10, 2022,via your online account, but you continued to receive bills. You requested a refund of both subsequent $52.00 payments.
When I spoke with ****************** on November 3, 2022, in the interest of customer service, I offered to refund both disputed payments to the **** card ending in ****, which he accepted.
Please allow three to seven business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday, Tuesday, Thursday, Friday, 10:30 am 9:30 pm MT
**************
***************************************************************** /******* Better Business Bureau
*******************************., #***
******,** 80210
*****************************Initial Complaint
Date:10/29/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: October 29, 2022 Amount Paid: $99.99 ********************** Services Dispute: For a content that they claim was accidently subscribed and never even played for a minute, Sling TV refuses to refund $99.99. I received a credit card alert at 7:28am ET on October 29 saying that my credit card has been charged $99.99 by Sling TV. I immediately tried to contact their customer support but their agents were available only from 8am ET. As soon as they became available, I explained the situation and they told me that I have purchased, "PPV: Rugby League World Cup: All Games". I told them that I don't even know the Rugby game and nobody in my household does either. Also, I haven't shared my streaming credentials with everyone. So it was made clear to them that this was not an intentional purchase. In addition to this, I am 100% certain that nobody availed this service even for a minute in our household and they should have been able to technically verify this information from their backend systems. Despite this, Sling Customer support kept on quoting their Pay Per View policy with no refunds and did not take any action to address my concern. $99.99 is a significant amount for a streaming service and money should be refunded if the service provider can technically confirm no usage of the service. I contacted them within the hour of transaction in any case, so I informed them as soon as possible and had no time even to watch the content. If I have not availed a service, I should not be made to pay any price for it.Action taken by business: Sling Customer support representative, including their supervisor, simply kept on repeating that their Pay Per View Policy makes all transactions non-refundable. There was no VIEW of the content here.Order number: 65924af1db3d5074d1d78745468e71ba Receipt date: 10/29/22 07:28 AMBusiness Response
Date: 11/01/2022
October 31, 2022
************** ************************
6885 *********************., Apt. 205
******************, ** 30328
Re: BBB Complaint #********
************
Dear ************************:
On October 31, 2022, we received your correspondence, dated October 29, 2022, filed with the Better Business Bureau.
You said you were charged for a Pay-Per-View (PPV) that you did not purchase. You stated that when you contacted customer support to request a refund, you were advised of the no-refund policy. You requested a refund.
Per your request, $99.99 was refunded on October 31, 2022,for the **** Please allow up to ten business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*******************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MDT & Sunday, 8:30 am to 5:00 pm MDT
**************
***************************************************************** /******* Better Business Bureau
*******************************., #***
******,** 80210
*********************Initial Complaint
Date:10/29/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/24/22, I signed up for a temporary subscription with Sling TV. I never received an email or anything that my account was going to be charged in October and did not know that I was charged until I logged into my banks mobile app. On 10/24/22, Sling TV charged me $58.71 for a subscription that I did not want. On 10/29/22, I was charged $13.41 for a sports package. I requested a refund for both of these and was refused a refund. I explained to them that I understand not receiving a full refund since it was 5 days after my card was charged that I cancelled and requested a refund, but felt as though I should receive a prorated refund for the charge on 10/24 and a full refund for the charge on 10/29. This was refused. I asked to speak to a supervisor, but was never transferred and I told them I would be filing a complaint with BBB and the agent ended the chat.Business Response
Date: 11/03/2022
November 2, 2022
*****************************************
624 **************
*********** 44612
Re: BBB Complaint #********
************
Dear **********************:
On October 31, 2022, we received your correspondence, dated October 29, 2022, filed with the Better Business Bureau.
You said you did not intend on continuing service beyond this billing period; however, you were unaware that you were on automatic payments causing the next months service to be paid unexpectedly. You requested the two most recent payments of $13.41 and $58.71 be refunded.
I explained that, per our terms of service, you are automatically enrolled in automatic payments and these payments are nonrefundable. Regardless, due to immediately canceling the service after the charges in question, I made an exception and provided refunds for both charges.Please allow seven to ten business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*****************************
Sr. Corporate Case Manager
Executive Escalation Team
Sling TV
Monday-Friday, 8:00 am-4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************************Initial Complaint
Date:10/27/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 27th I noticed my bank account had a charge from Sling TV for $37.58. I talked with a "live agent" from Sling TV through text message and asked why my account was activated, and I was charged. I was told by '******', the live agent, that my subscription was PAUSED for 2 months not CANCELED and that I received an email confirmation confirming the pausing of the account. I told ****** that I did not receive an email about my subscription being paused and if I had seen that my account was paused and not canceled, I would have corrected that. I told him I canceled my account not paused the account; I asked for Sling to return my money to me. I was told by ****** that they cannot do a "one time" reversal as their system won't allow it and that they can cancel my subscription but, again, can't refund me.Business Response
Date: 11/04/2022
November 3, 2022
*****************************
15184 ************.
********, ** 56444
Re: BBB Complaint #********
************
Dear ******************:
On October 28, 2022, we received your correspondence, dated October 27, 2022, filed with the Better Business Bureau.
You said that you requested disconnection--not a two-month pause. You requested a refund of the October 26, 2022 payment of $37.58.
Via your online account on August 1, 2022, a two-month pause was established. There is no indication that you requested disconnection.Nevertheless, I refunded the $37.58 payment to the **** card ending in 3224.Please allow three to seven business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at ************.
Sincerely,
*********************
Corporate Case Manager
Executive Escalation Team
Sling TV
Phone Hours: Monday, Tuesday, Thursday, Friday, 10:30 am-9:30 pm MT
************
***************************************************************** /******* Better Business Bureau
**************************************
******,** 80210
*****************************
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