We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

TV Program Distributors

Sling TV L.L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 1,491 total complaints in the last 3 years.
  • 419 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the grave mistake of switching from YouTubetv to slingtv. Unfortunately they dont have a local channel option (minus 2 locals), unless you purchase their sister company Airtv hardware antenna/dvr. Unfortunately I purchased their hardware product Airtv2 used off **** to save a few bucks (along with an external hd). After preliminary setup the unit needs to be reset which is impossible. Apparently airtv/sling brick these units for any aftermarket buyers so theyre useless afterward. Theres no reason except they want full price from brand new units. This sounds worthy of class action monopoly suit but I digress. Now, because apparently the item is bricked (deemed useless) unless some previous owner releases it- its useless. Dont you think this would be helpful information for potential owners? Im disgusted with sling and their partner airtv for scamming me into a useless product that they never mentioned could not be purchased used. From this point on- Ill never stop spreading the word to all friends and family about what a horrid scam sling and airtv are. I cant wait to write a plethora of horrible online reviews about their products. Thanks for wasting my time and money. I shouldve kept YouTubetv for a few bucks more a month and had allot less headache. SlingTV and their sister abomination AirTV are a scam and should be shut down

    Business Response

    Date: 11/01/2022

    November 1, 2022



    Ms.*****************
    1305 *************., Apt. C
    ********,** 91205

    Re:          BBB Complaint #********
                    ************

    Dear ************:

    On October 28, 2022, we received your complaint, dated October 27, 2022 filed with the Better Business Bureau.

    You stated that you purchased a used AirTV 2 from ***** however, the device did not work because it was still registered to the previous owner. You said you are upset that you were not informed you could not purchase a used device, and you wish to be contacted.

    In our correspondence, I advised you that you would need to work with the previous owner of the AirTV 2, as you elected to purchase the device used. I also advised you that if this could not be done, you would need to work with **** in regards to the refund for the device. As a customer service gesture, you were offered a device at half-price, but you declined this offer.

    If there are further questions or concerns about this issue, please feel free to contact me at *************.

    Sincerely,



    *********************************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
    *************

    cc:           ****** / ******* Better Business Bureau
                    ********************************************************************************************************************************************************* 80210

                    *********************

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancelled my Sling TV subscription in January 2022. I have received a confirmation e-mail from Sling TV to that regard. We did not reactivate or log back into our account ever since. On 10/22/2022, I received an e-mail from Sling mentioning that my service is being renewed. It caught my attention and then looked into my account on Sling website and noticed that they not only reactivated my account but continued to charge my credit card on file automatically since February 2022 through October 2022, for all nine (9) months. I immediately called the Sling TV and reported the problem and they were able to cancel my subscription again and refunded only for current month of October 2022 on 10/27.When asked about the other eight (8) months, the supervisor refused to issue refunds for those months. I explained very clearly that it was a mistake on their part that they automatically reactivated the account without my permission and kept on charging my credit card. I did not notice it until now as I was under the impression that it was cancelled. The only renewal notification e-mail I received was on 10/22/2022. I never received any such notification back in Feb 2022. It was clearly a glitch and mistake on Sling TV's part and I humbly request that they issue my refund for the eight (8) months they charged me illegitimately. If they do not issue my refund before Nov 4, 2022, I will be forced to pursue legal action against Sling TV.I can be reached on my cell ************ if they want to reach me.Sincerely,***************************

    Business Response

    Date: 11/01/2022

    October 29, 2022



    ******************************
    5 ************** 
    ************,** *****

    Re:          BBB Complaint #********
                    ************

    Dear ****************:

    On October 27, 2022, we received your complaint, dated October 27, 2022, filed with the Better Business Bureau.

    You stated that you canceled your Sling TV account in January 2022 and on October 22, 2022, you noticed that you had been charged for nine months of service. You stated you have not used the service, and you requested a full refund.

    In our correspondence, I advised you that the service was used as late as October 27, 2022. You stated that you did watch the show in question, Your World with *********************, but you did not realize it was through Sling TV. You were adamant about that being the only instance. As a customer service gesture, I offered you a refund for four months, which you accepted. The agent who canceled your account on October 27,2022, also provided you with a one month refund. You have received a total refund amount of $175.00. Your credit card information has been deleted from the account, and all devices have been logged out.

    If there are further questions or concerns about this issue, please feel free to contact me at *************.

    Sincerely,



    *********************************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
    *************

    cc:           ****** / ******* Better Business Bureau
                    ****************************************
                    ******, ** 80210

                    *********************

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 23, 2022 I found that the *** game between the ******************* and the ************** was being broadcast on Sling TV. Being a die hard Steelers fan of over 50 years, I took out a subscription and paid $26.50 for my first months service. On Sunday evening I sat down to watch the game only to find it was nowhere to be found on the Sling TV that had it clearly posted as a broadcast availability on their website. I went back on their website and immediately cancelled my subscription after only being a customer for a matter of an hour or two. I signed up only because they advertised an event they could not deliver. I'm not putting $26.50 in their pockets for the privilege of being lied to. I tried to contact them about a refund, but like so many other businesses today, they hide behind the automated systems they put to task for dealing with customers issues and leave us with no way to air our grievances against them. I want my $26.50 put back in my checking account. Their solution is to give my a month of Sling TV which I'm not interested in having. I was lied to and I feel that that is reason enough to have my money returned to my checking account. I'd appreciate any help you can provide toward that resolution.

    Customer Answer

    Date: 10/31/2022

    Hi, just wanted to inform you that Sling has returned my money to my checking account in full. Thank you for the assist in this matter.

  • Initial Complaint

    Date:10/23/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased sling TV and during my trial period I was able to get *** football games but once the trial period ended they no longer had *** games available. I tried to get a refund and they told me that I couldnt because they are a prepaid service. Really the only reason I wanted the tv service was for *** games.

    Business Response

    Date: 10/28/2022

    October 27, 2022



    ***************************
    47130 ********.
    ****************, ** 56082

    Re:          BBB Complaint #********
                    ************

    Dear **************:

    On October 24, 2022, we received your correspondence, dated October 23, 2022, filed with the Better Business Bureau.

    You said that after your trial period you were unable to watch *** games on Fox due to an unresolved technical issue, and you requested a refund of both payments.

    When we spoke on October 25, 2022, I offered to refund both payments ($18.88 and $37.76) to the **** card ending in ****, which you accepted.

    Please allow three to seven business days for the refunds to process.

    If there are further questions or concerns about this issue,please feel free to contact me at ************.

    Sincerely,



    ***********************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MT
    ************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

    *****************************

  • Initial Complaint

    Date:10/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company takes money for services NOT fully provided. They condone employees calling customers RACIST and they lie about running a payment type. This way they can cancel your service. There customer service is NON EXISTENT !!!

    Business Response

    Date: 10/26/2022

    October 26, 2022



    ***********************
    ********, ** 30093

    Re:          BBB Complaint #********
                    ************

    Dear ****************:

    On October 24, 2022, we received your correspondence, dated October 21, 2022, filed with the Better Business Bureau.

    You said that Sling failed to run your payment causing your service to disconnect incorrectly and you did not receive service for which you had already paid. You also expressed concern with your customer service experience.

    ********************** is a prepaid service where you pay month to month for TV programming. You paid for services set to conclude on October 18, 2022. When Sling attempted to collect payment on October 18, 2022 (for service to continue through mid-November), the payment was declined. Sling then provided you free access to our service until October 21, 2022, at which time your account was disconnected for non-payment.

    A review of your call and chat history found that our agents attempted to assist you using the upmost professionalism. We kindly request that you, however, maintain the same professional decorum while communicating with our employees.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Sr. Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Monday-Friday 8:00 am-4:30 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 10/28/2022

     
    Complaint: 18296357
     
    I am rejecting this response because: I contacted my bank and SLING NEVER RAN MY CARD!!!! I do NOT care how much the LIE to themselves. I have written proof my card was NEVER RAN 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the beginning of October I renewed my service. Since then I have been able to use the ***** Have contacted them numerous times and all they say they working on it. I use the *** so I can watch my programs no at home when they are on.

    Business Response

    Date: 10/26/2022

    October 25, 2022



    **************************
    401 *********
    ********,** 63080

    Re:          BBB Complaint #********
                    ************

    Dear **************:

    On October 20, 2022, we received your complaint, October 20, 2022, filed with the Better Business Bureau.

    You said you have been experiencing technical issues with the *** and you have been unable to use the service. You requested a refund.

    In our email correspondence, I informed you that a refund of $90.78 was issued, as requested. Please allow ten business days for processing.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    *********************************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: Tuesday Friday, 8:00 am 4:30 pm & Saturday, 7:00 am 3:30 pm MT
    *************

    cc:           ****** / ******* Better Business Bureau
                    ********************************************************************************************************************************************************* 80210

                    *********************

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2016 my husband signed up for Sling TV and failed to cancel after it didn't work for us. We realized we had been paying for their services up until 2019. In 2019 my husband called and spoke to someone in order to cancel. They verified the fact we had not been using their services and said we could get a refund. We trusted the account was canceled. Upon scrolling through my bank statement in Oct. 2022 I found their charge. We have called 3 times to Sling TV and called my bank 3 times in an attempt to solve this problem. I do not trust they will cancel and now I have to go cancel my debit card. I have been paying since 2016 for a service I have never used. I currently have a request to get another call back from a different level of supervisor from Sling TV. I believe they have the abilities to see they have collected my money and I have never used their service. I need help finding a resolution that I can trust. Please and thank you!

    Business Response

    Date: 10/24/2022

    October 18, 2022



    Ms.*****************
    PO Box 24
    *********,** 74872

    Re:          BBB Complaint #********
                    ************

    Dear ************:

    On October 18, 2022, we received your complaint, dated October 17, 2022, filed with the Better Business Bureau.

    You said your husband signed up for Sling TV in 2016, but canceled the service shortly thereafter because it did not work for your television needs. You then realized you were still being charged in 2019. You stated that you called to cancel the service and you were offered a refund. You checked your bank statement in October of 2022 and found that you were still being charged.

    On October 18, 2022, I called ************** and spoke to you. I confirmed that the service was canceled when you called in on October 8, 2022. A refund of $35.00 was submitted at that time.

    You requested a refund of all payments made on the account since your first attempt to cancel on June 23, 2019. I advised you that there was no record of a request to cancel at that time. I also confirmed that the account was used on July 20,2019. As an exception, I issued a second refund of $35.00, as there is no record of an attempt to cancel in 2019 and the service was used after the date you claim you attempted to cancel. Therefore, no additional refund will be honored.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    *************************
    Corporate Case Manager
    Executive Escalations Team
    Sling TV
    Phone Hours: 8:00 am to 4:30 pm MT M-F
    *************

    cc:           ****** / ******* Better Business Bureau
                    ****************************************
                    ******, ** 80210

                    *********************

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sling TV, fooled customers into buying their service. I bought Sling TV on September 30 in hopes of having ESPN and other ****** channels on the service. The next day I wake up and all of my ESPN and ****** channels are gone because sling and ****** have contract issues. They did not let customers know that this was happening, and I called them to cancel, and, they ignore my request. All I want is my money back for a service Im not using and that they lied about because they were not upfront about their customers and I do not do business with companies that cannot be upfront with their customers.

    Business Response

    Date: 10/18/2022

    October 17, 2022



    *********************************
    5451 ***********************************., Unit 5301
    ********, ** 65203

    Re:          BBB Complaint #********
                    ************

    Dear ****************:

    On October 17, 2022, we received your correspondence, dated October 15, 2022, filed with the Better Business Bureau.

    You indicated that you were unable to access channels owned by the **** ************** on October 1, 2022. You requested a refund.

    On October 2, 2022, all *******owned channels were restored.Our records indicate you are disputing the charge through your financial institution;therefore, we are unable to process a refund. Once the dispute is resolved, we may revisit the matter.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *******************
    Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 pm MT
    **************

    cc:           ****** /******* Better Business Bureau
                    **************************************
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 10/21/2022

     
    Complaint: 18227444

    I am rejecting this response because: since the channels are gone l had to go to a new service which is unfair since the company did not inform their customers of the troubles between Sling Tv and ******* I canceled the service the following day on October 1st. All l want is my money back l even hate that l had to go through these steps to get a refund 


    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 10-12-2022 i was charged $43.87 for a streaming plan i did not order. When i contacted them about it they refused to refund my money or give me any information as to who or where it was it was done from.

    Business Response

    Date: 10/21/2022

    October 21, 2022



    ***********************************
    PO Box 712
    ********, ** 28774

    Re: BBB Complaint #********
    ************

    Dear ************************:

    On October 14, 2022, we received your correspondence, dated October 13, 2022, filed with the Better Business Bureau.

    You said you did not restart your account and requested a refund of the October 12, 2022, payment of $43.87.

    When we spoke on October 21, 2022, I explained that we have been receiving monthly payments of $43.87 since April 12, 2022. You replied that you were unaware of this and hoped that we could refund all of the payments. I offered to refund three of the payments as an exception, then you either hung up on me or the call was lost.

    I have refunded three of the $43.87 payments to the MasterCard ending in ****. Please allow three to seven business days for processing.

    If there are further questions or concerns about this issue, please feel free to contact me at **************.

    Sincerely,



    *********************
    Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MT
    **************

    cc: ****** / ******* Better Business Bureau
    3801 **************., #***
    ******, ** 80210

    *****************************

    Customer Answer

    Date: 10/25/2022

     
    Complaint: 18209555

    I am rejecting this response because: I did not sign up for the service, there for I want all of the money back not just 3 months of it. That is a total of 7 months that's is owed to me. I have done my research and sling tv has done this to more people than I can't count and has been sueed numerous times, so if need be I am prepared to drag this out as long as needed to get all my money back that has been stolen by sling tv

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:10/13/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In order to watch a TV show I subscribed to a specific channel on Sling.com paying an additional amount on top of my existing subscription. The channel in question is **** Liv. The videos of the show are broken and do not play on any of the devices I own. Upon repeatedly asking them for a solution they just kept saying - Our engineering team has been notified, there is no ETA on the fix and we cannot provide any refunds. When the business charges a specific amount of money per channel per month, I'm sure they consider the cost of it on a daily basis in order to calculate the monthly charges. When I subscribed, I was not told that the channel may only work sometimes and not all the time. This is a disappointing experience. They have no email address to write to and the only support they provide is to say - just wait and hope for a fix.

    Business Response

    Date: 10/19/2022

    October 18, 2022



    ***************************************
    300 ***************.
    *************, ** 91361

    Re:          BBB Complaint #********
                    ************

    Dear ****************************:

    On October 13, 2022, we received your correspondence, dated October 13, 2022, filed with the Better Business Bureau.

    You said you wanted to report an outage on **** Liv. You said you already canceled the service and submitted a charge back. You requested that the outage be corrected.

    When I contacted you, I gathered more details about your experience and reported it to our engineering team who may investigate this further. I then confirmed that the **** Liv package has been removed and I verified the amount you are charging back with the bank.

    If there are further questions or concerns about this issue,please feel free to contact me at **************.

    Sincerely,



    *****************************
    Senior Corporate Case Manager
    Executive Escalation Team
    Sling TV
    Monday Friday 8:00AM 4:30PM MT
    **************

    cc:           ****** /******* Better Business Bureau
                    *******************************., #***
                    ******,** 80210

                    *********************

    Customer Answer

    Date: 10/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Sling TV L.L.C. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.