Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a online television service that did not provide details of channels and services that were not available until after I paid. A disclaimer was sent to me after I had already paid that the channels that I was looking for were not available. A previous advertisement stated that "College Football is in Sling" yet none of the mainstream games were available.

  Business Response

  Date: 10/14/2022

  October 12, 2022
  
  
  
  *****************************
  7501 ********.
  ******, ** 31632
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On October 12, 2022, we received your correspondence, dated October 11, 2022, filed with the Better Business Bureau.
  
  You said that you are unsatisfied with the programming. You also stated that you were unable to access channels owned by the **** ************** on October 1, 2022. You contacted Sling TVs customer service team and you were informed of Slings no-refund policy. You requested a refund.
  
  Sling TV's no-refund policy states that refunds are not provided for prepaid or partial months of service, and if canceled, service will remain active until your renewal date; nonetheless, as an exception, I issued a refund of $35.00. Please allow up to ten business days for processing
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Phone Hours: Monday-Thursday, 10:30 am to 7:00 pm &Sunday, 8:30 am to 5:00 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:10/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid extra for a three user subscription and they are blocking me off becuase two users are watching the game. they owe me money, i paid alot to watch this game. i cant log on to watch the oregon state ******** game. a message keeps comming up that they are logging me off because more than one veiwer is watching and its not letting me back in.

  Business Response

  Date: 10/12/2022

  October 11, 2022
  
  
  
  Mr.*********************
  27725 New *******************.
  **************** 97133
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On October 10, 2022, we received your complaint, dated October 9, 2022, filed with the Better Business Bureau.
  
  You stated that you attempted to use two streams on the Sling TV service to watch a college football game, but you were unable to do so. The system told you that you were being logged off because another stream was in use at that time. You mentioned that you upgraded to the Sling Orange & Blue package to attempt to have more streams available, but this did not work.
  
  When we spoke on October 11, 2022, you stated that you had already been made aware that the Sling Orange package only allows one stream on any of its channels at a time. You stated that the Sling TV Orange & Blue package should specify that the streams are specific to the Orange and Blue packages. I mentioned that I would pass that information along to the appropriate personnel for review.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: 8:00AM to 4:30PM MT M-F
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their services and they do not work. I contacted customer service about the issue and they put my name on a LIST with more than likely millions of other people. Half of their service **** working. I even went to get a different device to see if that was the issue and it is not. the issue is them. they refuse to give me my money back or a discount until they fix the issue.

  Business Response

  Date: 10/11/2022

  October 11, 2022
  
  
  
  ****************************
  17657 ******************************* 
  ******,** *****
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On October 7, 2022, we received your complaint, dated October 7, 2022, filed with the Better Business Bureau.
  
  You said you have experienced technical issues and you have been unable to use the service. You requested a refund.
  
  In our correspondence, I advised you that the outage with the *** has been resolved. A credit of $5.00 was applied to your account.
  
  If there are further questions or concerns about this issue, please feel free to contact me at *************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *********************

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of the transaction: I called Sling TV and spoke to a salesperson to set up a new TV package. I asked whether Sling TV offers any package where I can have access to all *** games, and the representative said yes and created the package for me. Ultimately, I found out that the package included no access to any *** games. I then spoke to another representative to once again said I would have access to all *** games, before I was transferred to a supervisor who then acknowledged that Sling TV doesn't actually even have that right or available package. Because of the lies made by the original salesperson, the supervisor agreed to a full refund of my subscription charges, though since they had just sent out separate equipment for me, I had to send that back first and separately get refunding for that equipment. I sent back the equipment (and got refunded for it), and then reached back out to Sling TV for the refund of the subscription fees. At first they denied any knowledge of the refund, but eventually they agreed to give it to me, and said it was being processed immediately. I reached out again over a week later, and they said they had no record of any of this and do not owe me anything. I spoke with another supervisor, who told me that their **************** could refund me the pre-paid amount, but they couldn't. I was then transferred to AirTV who said that only Sling TV could refund me that amount, and AirTV couldn't. Other than the very first call, all of these conversations have been recorded, and I am happy to provide those recordings upon request.

  Business Response

  Date: 10/11/2022

  October 10, 2022
  
  
  
  ***************************
  2709 **********., Bldg. ************ ** 78702
  
  Re:          BBB Complaint #********
                 ************
  
  Dear ****************:
  
  On October 6, 2022, we received your correspondence, dated October 6, 2022, filed with the Better Business Bureau.
  
  You requested a refund of $230.04, as you were told you would be able to watch all *** games with Sling. Additionally, you were told a full refund would be submitted after you returned the AirTV device. 
  
  Per our conversation, I issued a refund of $230.04. Please allow **** business days for processing. 
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *****************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Sling TV
  Monday-Friday 8:00 am-4:30 pm MT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  **************************************
                  ******,** 80210
  
                  *********************

  Customer Answer

  Date: 10/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Sling TV Sports Extra package on 9/27/2022. In less than 96 hours on October 1, 2022 Sling TV had a message on it's app. stating that ESPN and other sports channels that I had specially ordered was now unavailable. Now as working man who can afford small luxuries like watching a game a two. It is extremely disheartening this company can accept your money and in less than a week breach the contract you just agreed too and then refuse to return your money. I cancelled the service immediately after the breach contract on Oct. 1, and was told by a representative that my service was active. I then requested to speak to a supervisor who identified himself as *** from a Texas call center. I explained to *** before cancelling the service I attempted to go to Sling's help center and made multiple calls to there customer service ***** *** acknowledged that there was ton calls into customer service and help desk. *** also told me that no one received a refund or any acknowledgement that this happen. I have since ordered a far superior app. were I get the channels I ordered for far less. I also ordered the service during a free trial period that was advertised on line and I cancelled the service well within the free trial period. They're now refusing to return my payment even when *it was Sling who breached the contract and let me reiterate I was well within the free trial period.

  Business Response

  Date: 10/07/2022

  October 6, 2022
  
  
  
  ****************************
  8153 ********************************.
  *******,** 60619
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************:
  
  On October 6, 2022, we received your complaint, dated October 5, 2022, filed with the Better Business Bureau.
  
  You stated that on September 27, 2022, you signed up for Sling TVs Sports Extra Package, but on ********************* and other sports channels were removed.You contacted customer service to request a refund but the request was denied.You stated you were charged, even though you signed up under a free trial and then you canceled within the allotted time period. You requested a refund.
  
  In our email correspondence, I informed you that your account was not signed up under a free trial, as it was not eligible for one. The free trial was used on this account in November 2021. You were also advised that as of October 2,2022, at 10:00 pm MT, all ****** channels have been restored. Thank you for your patience and support.
  
  Your account has been canceled effective immediately. A refund of $50.14 was issued.Please allow up to ten business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a internet TV package from sling TV and the main part of the package was all the espn channels. Well they charged me on September 27th and stopped carrying all ****** properties including espn channels on October 1. Which just happens to be on a Saturday. The very day I need espn to watch college football. Which is the only reason I pay for espn channels. They knew they didn't have the rights to espn yest they charged me for it anyways. I have no clue how they are allowed to sell TV packages they knew they didn't have the rights to let alone not refund customers who didn't receive that service. In my eyes this is nothing other than fraud. They should be punished to the full extent of the laws as well as provide me with my full refund that I have asked them for on multiple occasions since I learned I wasn't getting the channels I signed up for.

  Business Response

  Date: 10/07/2022

  October 5, 2022
  
  
  
  ***********************************
  1107 ************.
  *******, ** 32778
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ******************:
  
  On October 5, 2022, we received your correspondence, dated October 4, 2022, filed with the Better Business Bureau.
  
  You indicated that you were unable to access channels owned by ****** on October 1, 2022. You contacted Sling TVs customer service and were informed of *********************** no-refund policy. You requested a refund.
  
  When we spoke on October 4, 2022, I advised you that on October 2, 2022, at 10:00 pm MST, we are pleased to announce that all ****** channels have been restored. Nevertheless, I offered to refund you $52.15 and cancel your account effective immediately. You accepted this offer. Please allow up to ten business days for processing.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *******************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Monday Thursday, 10:30 am to 7:00 pm MT &Sunday, 8:30 am to 5:00 pm MDT
  **************
  
  cc:           ****** /******* Better Business Bureau
                  *******************************., #***
                  ******,** 80210
  
                  *********************

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sling TV dropped its ************ ESPN) channels for several days and refuses to issue a small credit to make up for it. I pay $55 per month to watch football via ESPN on Saturdays and Sundays on Sling, but I could not do that this past weekend.All I want is a small credit based on the several days that I did not have access to the ****** channels including ESPN. I requested this on 10/4/2022 from Sling via their customer service chat (I first spoke to a ***** and then a supervisor named *****) but they refused. Worse, they provided no good excuses and closed the chat on me!Sling needs to make this right and they have thus far refused to do so. Please tell them they need to do better!Sincerely,**********

  Business Response

  Date: 10/10/2022

  October 7, 2022
  
  
  
  Mr.*****************
  912 ********, Apt. 305
  ************* 20004
  
  Re:          BBB Complaint #********
                  ************
  
  Dear **************:
  
  On October 4, 2022, we received your complaint, dated October 4, 2022, filed with the Better Business Bureau.
  
  You expressed concern with the removal of the *******owned channels. Additionally,after they were restored, you were unable to get a small credit adjustment for the inconvenience.
  
  When we spoke on October 7, 2022, I informed you of Sling TVs terms of use.Nonetheless, I applied a one-time $10.00 credit to your account as an exception.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Hours: Mon-Fri 8:00 am to 4:30 pm MT
  **************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *****************************

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Sling in order to access ESPN and similar channels that carry college football. Sling advertises that it carries such services. Sling charged my credit card $70.36 after it lost access to the very channels I signed up for. If Sling had disclosed that it no longer carried the channels I signed up for, I would have canceled before I was charged. Sling knew its contract to carry ESPN and related channels was expiring and that it had no agreement to extend the contract and yet Sling told its customers nothing. In fact, it continued to say on its app that certain games would be available. Every customer should have been told about the loss of these channels a few days before the monthly charge was made so they could avoid being charged for another month when Sling was failing to deliver what it promised.

  Business Response

  Date: 10/07/2022

  October 4, 2022
  
  
  
  Mr.*******************************
  2722 ***************.
  ****, ** 78610
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ********************:
  
  On October 4, 2022, we received your complaint, dated October 3, 2022, filed with the Better Business Bureau.
  
  Your complaint stated that you were upset about the loss of the *******owned channels, including ESPN, on October 1, 2022. You suggested that subscribers should have been warned in advance that the contract dispute with ****** was not resolved prior to the expiration of the contract.
  
  On October 4, 2022, I called you at **************, and we spoke about the issue.I advised you that on October 2, 2022, at 10:00 pm MST, all ****** channels were restored. You stated that college football is the reason you signed up with Sling TV. You stated that your credit card was charged for the upcoming month of service on October 1, 2022, the same day the channels were taken down. You stated that if you had been made aware in advance of the channel takedown you would have canceled the service prior to the payment being processed.
  
  I advised you that due to these circumstances, I had made an exception to refund the last payment made on the account. Please allow up to seven business days for processing.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  *************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: 8:00AM to 4:30PM MT M-F
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ********************************************************************************************************************************************************* 80210
  
                  *********************

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I re-subscribed to the service on or about September 27, 2022. I was not advised that Sling would be losing, or may be losing, various channels, including ESPN and ****** channels. Sling should have advised and disclosed that this was possible. I am requesting a full refund for the one month paid based on this misleading conduct and failure to disclose pertinent information.I have been unable even to contact Sling despite trying for extended periods of time to use their chat feature. I believe Sling states on its web site that there is currently no telephone customer support.

  Business Response

  Date: 10/07/2022

  October 4, 2022
  
  
  
  *****************************************************************************************************
  
  Re:          BBB Complaint #********
                  ************
  
  Dear ****************:
  
  On October 4, 2022, we received your complaint, dated October 3, 2022, filed with the Better Business Bureau.
  
  You stated that you signed up for Sling TV on September 27, 2022, and were not informed ESPN would be among the channels missing. You said you were unable to contact customer service through chat. You requested a refund.
  
  On October 2, 2022, at 10:00 pm MT, all ****** channels were restored. Thank you for your patience and support.
  
  In our email correspondence, I informed you that your account was canceled effective immediately. A refund of $35.00 has been issued.
  
  If there are further questions or concerns about this issue, please feel free to contact me at *************.
  
  Sincerely,
  
  
  
  *********************************
  Corporate Case Manager
  Executive Escalations Team
  Sling TV
  Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
  *************
  
  cc:           ****** / ******* Better Business Bureau
                  ****************************************
                  ******, ** 80210
  
                  *********************

  Customer Answer

  Date: 10/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on a Friday night for the package that included ESPN channels. It was advertised all over their site that they had ESPN channels to watch college football. But I wake up on Saturday morning and they no longer have ESPN channels so I signed up with another streaming service that did. I could not get in contact with Sling's customer service until Monday and they do not want to give me a refund when the main reason I signed up to their service was to watch ESPN channels on Saturday.