Business Profile
TV Program Distributors
Sling TV L.L.C.Headquarters
This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 1,491 total complaints in the last 3 years.
- 419 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/03/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sought out a 3 day free trial and was directed to pick a package. I did so. I canceled with in the 3 day trial period (1 day later) but was told that I would not get a refund because I picked a package. I even spoke with a supervisor. I feel that this was a case of bait and switch and want a refund and others to be warned.Business Response
Date: 10/10/2022
October 7, 2022
Ms.****************************;
7105 ***********., Apt. 320
*******,** 77024
Re: BBB Complaint #********
************
Dear ********************:
On October 3, 2022, we received your complaint, dated October 3, 2022, filed with the Better Business Bureau.
You said you thought you had signed up for a free three-day trial promotion, and you requested a refund of your $25.19 payment.
When we spoke on October 7, 2022, I offered to refund the $25.19 payment as an exception, which you accepted.
Please allow three to seven business days for the refund to process.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Mon, Tue, Thurs, Fri 10:30 am 9:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*****************************Initial Complaint
Date:10/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for sling on Sept 10 2022. On Oct 1, sling stopped providing the channels associated with ****************** including ESPN and affiliated channels. Sling has refused to return any funds due to this issue nor did sling make anyone aware that this was happening until Oct 1 when the stations disappeared. I have requested a refund for services not rendered but they have refused. I have recorded conversations of their refusal.Business Response
Date: 10/06/2022
October 5, 2022
*************************
5 *****************
********, ** 72113
Re: BBB Complaint #********
************
Dear ************:
On October 3, 2022, we received your correspondence, dated October 1, 2022, filed with the Better Business Bureau.
You requested a refund due to ****** programming being removed from your channel lineup.
As of October 2, 2022, at 10:00 pm MT ******s programming was returned to Sling TVs lineup. We will be unable to fulfill your refund request,as takedowns such as these are covered in our terms of use, available to view at https://www.sling.com/offer-details/disclaimers/terms-of-use?footer=true under section 2E.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*****************************
Sr., Corporate Case Manager
Executive Escalation Team
Sling TV
Monday-Friday 8:00 am - 4:30 pm MT
**************
cc: ****** /******* Better Business Bureau
**************************************
******,** 80210
*********************Customer Answer
Date: 10/06/2022
Complaint: 18157190
I am rejecting this response because: I paid for a service that o did not receive. This amounts to theft.
Sincerely,
*********************Initial Complaint
Date:10/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/19, we paid for our next month's service.On 10/2, the Longhorn Network among many other channels are now no longer offered On 10/2, customer service refused to transfer me to a supervisor and refused to offer a refund On 10/2, we cancelled our service with Sling TV We paid for a service that provided certain channels. Those channels are now now longer being provided.We are seeking a refund from the month of October since Sling is not offering the channel line up we paid for.Business Response
Date: 10/06/2022
October 4, 2022
****************************
2721 ***************
*******,** 78641
Re: BBB Complaint #********
************
Dear ******************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You stated that on September 19, 2022, you paid for one month of service; however,on October 2, 2022, you found that The Longhorn Network, among other channels, was no longer available. You said you contacted customer service to cancel your account and requested a refund, but your request was denied. You again requested a refund.
On October 2, 2022, at 10:00 pm MT, we are pleased to announce that all ****** channels have been restored. Thank you for your patience and support.
As Sling TV's no-refund policy states, refunds are not provided for prepaid or partial months of service, and if canceled, your service will remain active until your renewal date. Your account was previously set to cancel on October 19, 2022.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Initial Complaint
Date:10/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $35 for a month of SLING service. My month of service ends on Oct. 21, 2022. The only reason I paid for this service was so I could have access to ************ to watch college football & the **** Yesterday (Oct. 1, 2022), I logged on to SLING to watch football & saw that neither ESPN nor ESPN2 are available anymore because of a dispute between ******************************** SLING NEVER MENTIONED THIS TO ME. I have no use for SLING without these two channels. I demand my service be cut off & that I get the $35 refunded immediately.Business Response
Date: 10/06/2022
October 4, 2022
******************************
250 *************************************************************** 10065
Re: BBB Complaint #********
************
Dear ********************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You stated that you paid $35.00 for one month of Sling TV service to watch ESPN,ESPN2, college football, and the *** Network. On October 1, 2022, you found ESPN and ESPN2 were not available to watch due to a dispute with ******* You requested to disconnect the account and to be refunded $35.00.
On October 2, 2022, at 10:00 pm MT, we are pleased to announce that all ****** channels have been restored. Thank you for your patience and support.
As Sling TV's no-refund policy states, refunds are not provided for prepaid or partial months of service, and if canceled, your service will remain active until your renewal date. Your account was previously set to cancel as of October 21, 2022.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday Friday, 8:00 am - 4:30 pm & Saturday, 7:00 am 3:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Initial Complaint
Date:10/02/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upgraded my sling plan to include their sports channels (Blue+Orange) specifically to watch college football on ****** weeks ago. My subscription came due and I was charged my new monthy service fee $56 on 9/27. Woke up yesterday to watch the game and found a notice stating Sling was unable to renew their contract with ****** causing them to stop providing all ****** channels about 31 in total (https://www.sling.com/pm/promise here is the notice). So I chatted with a rep asking for a refund as I will need to purchase a subscription with a different provider in order to watch the game and was told by the rep as well as the supervisor that they will NOT issue refunds so I escalated again only to get a missed call and a voicemail with no return number. Logging in to my account it is showing I have been canceled but I would like a refund as I had to shell out another 65 bucks for a different provider.Business Response
Date: 10/06/2022
October 4, 2022
******************************
6110 **************.
*****,** *****
Re: BBB Complaint #********
************
Dear **********************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You stated approximately two weeks ago you upgraded your subscription to include ESPN and on September 27, 2022, your card was charged $56.00 for your month of service. On October 2, 2022, you said you attempted to watch ESPN, but you were unable to. You attempted to get a refund by chatting with an agent and their supervisor, but both declined your request.
On October 2, 2022, at 10:00 pm MT, all ****** channels were restored. Thank you for your patience and support.
As Sling TV's no-refund policy states, refunds are not provided for prepaid or partial months of service, and your service will remain active until your disconnection date. Your account is set to disconnect on October 27, 2022.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*********************Customer Answer
Date: 10/06/2022
Complaint: 18156527
I am rejecting this response because:I PRE-pay you to provide a service, you failed to do-so, refused to refund me so I could re-allocate my money to a service that could provide and to top it off you advised ME to contact ****** to complain. I wish to cut ties with your company mainly due to the way you have handled this matter but you continue to clinch on to my $54 like its going to break you.
This was your fault, not mine and left me high and dry on game day and to make it worse it seems you want to waive my money in my face telling me I cannot have it back.
Sincerely,
***************************Initial Complaint
Date:10/02/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a subscriber to Sling TV. On the morning of October 1, 2022, I was notified that sling TV no longer carried ESPN and other ESPN networks. Being an avid sports fan, I was dismayed and canceled my subscription. This is when I discovered that my subscription had renewed that very morning, and though I would have access to Sling TV for the next month, this is something I have no interest in since they lost their contract to the primary channels I watch. When I attempted to call Sling TV for a refund, their calling service explained that they would not be able to take my call due to high call volume and to contact their ******* resolution team. After tweeting twice to their ******* resolution team, I have yet to receive a response and I am filing this complaint to receive a refund for my subscription.Business Response
Date: 10/06/2022
October 4, 2022
****************************;
814 ************.
*********,** *****
Re: BBB Complaint #********
************
Dear **************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You stated that on October 1, 2022, due to being notified that Sling TV no longer carried ESPN, among other channels, you canceled your account. You said you were charged the same day; however, due to high call volume you were unable to speak with customer service to request a refund. You requested a refund.
On October 2, 2022, at 10:00 pm MT, we are pleased to announce that all ****** channels have been restored. Thank you for your patience and support.
In our email correspondence, I informed you that your account has been canceled effective immediately, and a refund of $49.22 was issued; please allow up to ten business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
*********************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: Tuesday-Friday, 8:00 am-4:30 pm & Saturday, 7:00 am-3:30 pm MT
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Initial Complaint
Date:10/02/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $35 on 9/12/22 for one month of the **************************** I choose this subscription package specifically because it included ****. I canceled my subscription 9/20/2022. The last day of the billing cycle was 10/12/22. I would receive service through 10/12/22.On 10/1/22 the **** channels were no longer available. I am requesting a refund to my checking account for $35 for the simple reason that they were unable to provide what was the agreed upon channel line up.Business Response
Date: 10/06/2022
October 4, 2022
******************************
2985 ******************
********,** 30341
Re: BBB Complaint #********
************
Dear ******************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You requested a refund of your last payment due to the loss of the ****** owned channels, including ESPN, on October 1, 2022.
My attempts to contact you by phone at ************** on October 3 and 4, 2022 were unsuccessful, but I left you a voicemail on each attempt. I also sent an email to you at ************************** with a request to contact me.
On October 2, 2022, at 10:00 pm MST, we are pleased to announce that all ****** channels have been restored, only 44 hours after they were removed. The Sling TV service is a pre-paid service, so no refund is available in this instance. The Sling TV Agreement states that programming is subject to change.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: 8:00AM to 4:30PM MT M-F
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Customer Answer
Date: 10/06/2022
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I spoke with a case manager from Sling TV and was given a refund.
Sincerely,
***************************Initial Complaint
Date:10/02/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I woke up Saturday morning (October, 1 2022) expecting to use my subscription to watch college football. I have the sling orange package as well as the sports add on package soley for watching college football. I logged in to watch my favorite teams and had no access to any of the channels I needed for college football. This was done without warning or explanation . I later found out slings contract for these channels had expired but none of us were warned this was coming. I had used those channels Friday morning (September 30, 2022) so I was shocked to find them gone Saturday morningBusiness Response
Date: 10/06/2022
October 4, 2022
****************************
17200 *******************.
*********,** 35475
Re: BBB Complaint #********
************
Dear ******************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You stated that you were upset about the loss of the ****** owned channels, including ESPN, on October 1, 2022. You said you had not been warned that the contract dispute with ****** was not resolved prior to the expiration of the contract.
On October 4, 2022, we spoke by telephone. You stated that college football is the reason you signed up with Sling TV and without these channels there is no reason for you to have the service.
On October 2, 2022, at 10:00 pm MST, we are pleased to announce that all ****** channels have been restored.
I advised that due to these circumstances, I had made an exception to refund the last payment made on your account. Please allow three to five business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: 8:00AM to 4:30PM MT M-F
*************
cc: ****** / ******* Better Business Bureau
********************************************************************************************************************************************************* 80210
*********************Customer Answer
Date: 10/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/02/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sling Tv has issues technology and I have complained in the past. This month they lost the channels ESPN and ******* ESPN is a channel I want. If any streaming service don't have ESPN,, I will not purchase. I want my money back because there was no warning of this! I reached out to them and they told me I can't get my money back. It's not a customer responsibility to be involved in there programming negotiation s!Business Response
Date: 10/06/2022
October 3, 2022
Mr.***********************
423 ************
********,** 39702
Re: BBB Complaint #********
************
Dear ****************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You requested that you receive a refund of your last payment due to the loss of the *******owned channels, including ESPN, on October 1, 2022.
On October 3, 2022, I called you at **************. You stated that you were aware the *******owned channels were restored 44 hours after they were removed. I advised you that Sling TV is a prepaid service, no refund is available in this instance and programming is subject to change.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: 8:00AM to 4:30PM MT M-F
*************
cc: ****** / ******* Better Business Bureau
****************************************
******, ** 80210
*********************Initial Complaint
Date:10/02/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sling intentionally neglected to inform me and others in advance of possible removal of significant programming resulting in me and others paying for something we did not want with no possible way to get a refund. I feel this was done with the intent to defraud me and others of money. Since my subscription just renewed 5 days prior to this change, I would have cancelled if I had known that this was a possibility. Now myself and others are paying for something that is completely different than what we should be getting.Business Response
Date: 10/07/2022
October 6, 2022
Mr. ***********************
Local St.
*********, ** 36078
Re: BBB Complaint #********
************
Dear ****************:
On October 3, 2022, we received your complaint, dated October 2, 2022, filed with the Better Business Bureau.
You requested that your most recent payment be refunded due to the temporary loss of multiple channels in your programming package.You expressed concern that you did not receive advanced notice that the channels would be removed.
Periodically, Sling TV and its channel owners must negotiate deals so that we may continue to offer high-quality content at a fair value.Recently, ******* which owns ESPN and its affiliates, chose to remove their programming from both DISH Network and Sling TV's lineups. Due to the nature of our negotiations, we were not able to communicate the potential takedown to our customers. We are happy to announce that as of October 2, 2022, ****** has restored all channels and normal schedules have resumed.
The Sling TV terms of use states that we may permanently or temporarily add, delete, rearrange, alter, interrupt, change, and/or eliminate packages, programming, programming suppliers, and services offered by suppliers. Per the terms that you agreed to when you acquired the service, your request for a refund has been denied.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Senior Corporate Case Manager
Executive Escalations Team
Sling TV
Phone Hours: 9:00AM to 5:30PM, M-F
**************
cc: ****** /******* Better Business Bureau
*******************************., #***
******,** 80210
*****************************
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